Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10374081January 4, 2011
SERVICE BRAKES, HYDRAULIC
I JUST DISCOVERED A BRAKE PROBLEM ON MY WIFE'S VEHICLE AND WANTED TO BRING YOUR ATTENTION TO IT. MY WIFE COMPLAINED THAT SHE WAS HEARING NOISES COMING FROM THE REAR WHEELS AND THAT THE BRAKE PEDAL FELT DIFFERENT. I WENT TO CHECK THE CAR AND FOUND THAT THE DISK BRAKE ON THE PASSENGER SIDE HAD BEEN DAMAGED BY THE PAD. THE DAMAGE OCCURRED ON THE INSIDE OF THE DISK WHILE THE OUTER PART OF THE DISK WAS OK. IN FACT, THE OUTER PAD OF THE BRAKE SEEMS TO BE IN GREAT SHAPE AND CAPABLE OF PROVIDING MANY MORE MILES OF BRAKING. THE DISK ON THE REAR DRIVER SIDE DOES NOT APPEAR TO HAVE ANY DAMAGE NOR DOES IT SHOW SIGNS OF PREMATURE WEAR. I IMMEDIATELY CALLED THE VW DEALERSHIP HERE IN ORLANDO SERVICE DEPARTMENT. THEY INDICATED THAT THE UNEVEN WEAR OF THE BRAKE PAD COULD HAVE BEEN DUE TO THE PARKING BRAKE PARTIALLY ENGAGED. THEY ALSO SAID THAT THE OEM BRAKE PADS OF THIS VEHICLE ARE EXPECTED TO LAST ABOUT 36,000 MILES. OUR VEHICLE CURRENTLY HAS 40,000; THEREFORE, THERE WAS NO IMMEDIATE CAUSE FOR CONCERN. I INQUIRED ABOUT AN APPOINTMENT TO HAVE THE BRAKE SYSTEM INSPECTED FOR MANUFACTURING PROBLEMS AND THEY INDICATED THAT THE WARRANTY FOR THAT KIND OF ISSUE HAD ENDED AT 36,000 MILES. I MADE A QUICK SEARCH ONLINE FOR RELATED ISSUES AND FOUND THAT A GOOD NUMBER OF 2009 JETTA DRIVERS HAVE FILED SAFETY COMPLAINTS WITH THE NHTSA ABOUT THE SAME PROBLEM. THIS IS A MECHANICAL PROBLEM THAT I WOULD EXPECT FROM OTHER MANUFACTURERS AND AM TAKEN ABACK THAT I NOW SEE IT ON A VW. WE HAVE COME TO TRUST VW ENGINEERING AND MANUFACTURING TO A POINT THAT MAKES IT HARD TO UNDERSTAND WE ARE DEALING WITH SOMETHING LIKE THIS ON A NEW CAR. BUT, THE QUESTION STILL REMAINS ABOUT WHAT IN THIS CAR BRAKING SYSTEM COULD POSSIBLY CAUSE IT TO WEAR SO REMARKABLY PREMATURE AND UNEVEN. WE CERTAINLY HOPE THIS IS NOT SOMETHING WE WILL HAVE TO 'LIVE WITH' IN TERMS OF OWNERSHIP OF VW VEHICLES. I RESPECTFULLY REQUEST YOUR PROMPT ATTENTION TO THIS AND A QUICK RESPONSE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374089January 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING NORMALLY FROM A STOP SIGN IN SPORT MODE (SPORT MODE FOR RESPONSIVENESS, NOT A DRAG RACE), THE CAR JERKED WHILE SHIFTING FROM FIRST TO SECOND GEAR. IT WAS A HALF SECOND HESITATION BUT NOTICEABLY LOST POWER AND RECOVERED BUT NOTICEABLE ENOUGH FOR ME TO REPORT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374665January 4, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW FELL INTO THE DOOR. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373826January 3, 2011
ELECTRICAL SYSTEM
I WAS DRIVING MY 2010 VW JETTA WITH MY HUSBAND AND 6 YR OLD DAUGHTER, UNDER NORMAL WEATHER CONDITIONS APPROACHING AN INTERSECTION, ABOUT TO TURN LEFT ACROSS THE INTERSECTION WHEN MY VEHICLE JUST DIED. IT WAS TOWED INTO WHERE I PURCHASED IT SEEING AS IT WAS ONLY 90 DAYS OLD AND THEY HAVE HAD IT SINCE. THERE HAS BEEN NO FORMAL DIAGNOSIS, I WAS TOLD IT "COULD BE ELECTRICAL" AND SOME ELECTRICAL WIRES WERE CLEANED AND REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373860January 3, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE CLUTCH SUDDENLY FAILED BY DEPRESSING TO THE FLOOR BOARD AND CAUSING THE VEHICLE TO BECOME INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373861January 3, 2011
POWER TRAIN:MANUAL TRANSMISSION
2006 VW JETTA TDI : RE: CRITICAL CLUTCH FAILURE ON HIGHWAY THAT COULD CAUSE SERIOUS CRASH. CLUTCH COMPLETE FAILED AT 62,000 MILES - CLUTCH WENT TO FLOOR AND WOULD NOT POP BACK OUT. COMPLETELY UNUSABLE AND STUCK IN TRAFFIC AND UNABLE TO SHIFT GEARS. HAD TO HAVE VEHICLE TOWED TO DEALER. 46 OTHER COMPLAINTS OF THIS SAME ISSUE AT WWW.ABOUTAUTOMOBILE.COM/COMPLAINT.2006/VOLKSWAGEN/JETTA/CLUTCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373916January 3, 2011
ENGINE AND ENGINE COOLING, VISIBILITY
THE 2007 JETTA 2.5 HAS A FRONT AIR VENT WHICH HAS BEEN DESIGNED POORLY AND MAKES A RATTLING SOUND. THE FIXED IT SEVERAL TIMES AND IT STILL MAKE SOUNDS AND SEVERAL OF MY FRIENDS HAVE THE SAME ISSUE WITH THEIR JETTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373942January 3, 2011
VISIBILITY
THE WINDSHIELD WIPERS FAILED AFTER BEING STUCK TO THE WINDSHIELD. THE MOTOR DID NOT HAVE TIME TO BURN OUT AS IT WAS INSTANTANEOUS WHEN I ACCIDENTALLY HIT THE WAND WHEN STARTING THE CAR. IT SEEMS AS IF THE WIPERS SEIZED IMMEDIATELY WHEN EXPERIENCING THE RESISTANCE FROM THE ICE. THERE WAS VERY LITTLE ICE, IN FACT, I DIDN'T EVEN HAVE TO SCRAPE THE WINDSHIELD. IT IS A SAFETY CONCERN AS I WAS PREPARING TO DRIVE HOME DURING A SNOW STORM. THE MECHANISM SHOULD BE ABLE TO WITHSTAND MORE RESISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373945January 3, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, INTERIOR LIGHTING
THE CAR DOESN'T RECOGNIZE THAT THE DOOR IS OPEN. THE INTERIOR LIGHTING DOES NOT COME ON AND THE NOTIFICATION THAT THE HEADLIGHTS REMAIN ON IS NOT FUNCTIONAL. THIS HAS LEFT ME WITH A DEAD BATTERY TWICE. ALSO, THE CAR ALARM REARMS ITSELF IF THE ENGINE IS NOT STARTED WITHIN 30 SECONDS. I BELIEVE THIS IS A SAFETY ISSUE IN THAT THE LIGHTING IS NOT FUNCTIONAL WHICH IS A SECURITY CONCERN AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374010January 3, 2011
EXTERIOR LIGHTING
HEADLIGHT LENS OXIDIZING(YELLOWING). CAUSING DIMMED HEADLIGHT INTENSITY, LOWERING NIGHT TIME VISIBILITY. WILL NEED TO REPLACE LENSES THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373731January 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2009 VW JETTA WOLFSBURG EDITION ON THE INTERSTATE AT 65MPH WHEN SUDDENLY THE CAR LOSES POWER AND SHUTS OFF. I HAPPENED TO BE IN THE PASSING LANE AND LUCKILY WAS NOT STRUCK FROM BEHIND. THIS SAME SITUATION HAS SINCE OCCURRED 10-15 TIMES. MY WIFE AND I ARE HOPING A NEW CAR WILL ISSUED TO US AS WE JUST CAN'T RISK THE LIVES OF OUR FAMILY. THIS CAR SHOULDN'T BE ON THE ROAD ANYMORE....IT HAS BEEN TO THE DEALERSHIP 3X WITH NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373755January 2, 2011
SEATS
NOTICED DRIVERS HEATED SEAT WAS VERY HOT ON LEFT THIGH. YESTERDAY I SMELLED SMOKE, AND PUT MY HAND UNDER MY LEG. BURNED HAND. TURNED OFF HEATED SEAT AND PULLED OVER. NOTICED A BURN ON FABRIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373668January 1, 2011
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING AT A STEADY SPEED THE ACCELERATOR PEDAL WILL DEPRESS BY ITSELF MAKING THE VEHICLE ACCELERATE. THE PROBLEM GOES AWAY WHEN THE BRAKE PEDAL IS DEPRESSED (SO FAR). THIS STARTED HAPPENING ABOUT A COUPLE OF MONTHS AGO. IT'S DONE IT MAYBE 4 OR 5 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373693January 1, 2011
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2002 VW JETTA, MY 6 YEAR OLD WAS RIDING IN THE BACKSEAT IN THE PASSENGER SIDE WHEN THE PASSENGER SIDE CURTAIN AIRBAGS SPONTANEOUSLY WENT OFF!!! IT SOUNDED LIKE A SHOT GUN WENT OFF IN THE CAR, SCARED BOTH OF US!! I DID NOT HIT ANYTHING, ANYONE, NO ONE WAS EVEN DRIVING AROUND ME! IT WAS CRAZY! I THOUGHT THE CAR WAS ON FIRE DUE TO THE SMOKE COMING OUT OF THE AIRBAG.... NO ON WAS HURT BUT IT WAS TERRIFYING AND IT COULD HAVE BEEN A LOT WORSE!! I AM THE ORIGINAL OWNER OF THE CAR, BOUGHT IT NEW IN 2002. IT'S BEEN A GREAT CAR, I'VE OWNED VW'S FOR YEARS AND OVER ALL, THEY ARE GREAT VEHICLES BUT THIS HAS REALLY FREAKED ME OUT! I TOOK IT TO THE DEALER AND THEY RAN A DIAGNOSTIC, TURNS OUT THE COMPUTER IN THE CAR SAID THERE WAS A CRASH - THIS IS NO PHYSICAL EVIDENCE OF ANY DAMAGE ON THE CAR TO JUSTIFY THIS HAPPENING! THE COST TO REPAIR IT IS 5300.00!!! THE CARE LIKELY ISN'T EVEN WORTH THAT. THE NEXT STEP IS TO CONTACT VWOA. I JUST READ OF SOME OTHER INSTANCES THIS HAPPENED AND LOOKS LIKE VW DID REPAIR THE AIRBAG AT NO CHARGE. I'M HOPING THEY DO IT FOR ME, OTHERWISE, I'M OUT OF A VEHICLE. THERE'S NO WAY I CAN SELL IT LIKE THAT, I'VE JUST LOST WHAT EVER MONEY I MIGHT HAVE BEEN ABLE TO SELL THAT CAR FOR..... HOW MANY OTHER COMPLAINTS HAVE BEEN FILED PERTAINING TO THIS ISSUE?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373717January 1, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER'S SIDE WIRING HARNESS FAILURE - SEVERAL WIRES IN THE WIRING HARNESS BETWEEN THE PASSENGER COMPARTMENT AND DRIVER DOOR HAVE FAILED, MAKING IT IMPOSSIBLE TO OPERATE WINDOWS, DOOR LOCKS, RELEASE FUEL DOOR, AND RELEASE TRUNK FROM DRIVER DOOR. THERE IS NO MANUAL RELEASE FOR THE FUEL DOOR. THE FAILED WIRING ALSO RESULTS IN A CONSTANT DOOR AJAR INDICATION ON THE INSTRUMENT PANEL AND ILLUMINATION OF THE FRONT DOME AND ENTRY LAMPS. SAFETY SYSTEMS MAY BE COMPROMISED IF THE ONBOARD COMPUTER BELIEVES THE DOOR IS AJAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373468December 30, 2010
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL*THE CONTACT OWNS A 1998 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 15 MPH THE VEHICLE HIT A POT HOLE AND SUSTAINED A FLAT TIRE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO REPLACE THE TIRE WITH THE SPARE AND THE JACK BROKE. THE DEALER WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THE JACK WAS NOT COVERED UNDER WARRANTY AND IT WOULD BE THE CONTACTS RESPONSIBILITY TO REPLACE IT. THE JACK WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373497December 30, 2010
POWER TRAIN:MANUAL TRANSMISSION
69,000 MILE CLUTCH FAILURE SEEMS TO BE COMMON PLACE BUT NO RECALL OR OFFER TO ASSIST IN THE COST OF REPAIRS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10373532December 30, 2010
SERVICE BRAKES, HYDRAULIC
2009 VOLKSWAGEN JETTA 30,898 MILES REAR BRAKES ROTORS WORN AND PADS GONE. FRONT BRAKES STILL HAVE 40,000 MILES LEFT ON PADS, LOOK NEW ACCORDING TO CERTIFIED ASE BRAKE MECHANIC. CAR DOES NOT STOP SAFELY. MECHANIC WAS SHOCKED AT THE BRAKE WEAR ON REAR ROTORS AND PADS AND THE EXTREME WEAR ON THE BACK PADS AND ROTORS. CERTIFIED ASE MECHANIC ADVISED THAT FRONT WHEEL DRIVE CARS BRAKES SHOULD WEAR EVENLY, NOT ENTIRELY ON BACK BRAKES. VEHICLE NOT BREAKING RIGHT AT LOW OR HIGH SPEEDS. CAR STILL UNDER MANUFACTURER WARRANTY, DEALER REFUSES TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373519December 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE ARE ACKNOWLEDGED TRANSMISSION FAILURES IN THE 2003-2008 VW JETTAS. THEY HARD SHIFT FROM 1/2 AND 2/3. THIS CAUSES THE VEHICLE TO BE UNPREDICTABLE DURING ACCELERATION, ESPECIALLY DURING MERGING WHICH IS EXTREMELY DANGEROUS. VW SENT NOTICES OF "WARRANTY EXTENSIONS" TO 7 YEARS OR 100,000 MILES. HOWEVER, THIS DOES NOT COVER A MAJORITY OF EFFECTED VEHICLES. 2003'S WOULD ALREADY BE OVER 7 YEARS OLD AND AN AVERAGE MILEAGE. OWNER-[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373323December 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ACCORDING TO CARFAX REPORT, MAINTENANCE HAS BEEN REGULAR. I MAINTAINED CAR APPROPRIATELY. ALL OF SUDDEN MAJOR SPORADIC SHIFTING ISSUES BEGAN OCCURRING AROUND 140,000K WITH 3RD GEAR CAUSING THE CAR TO JERK AND LOSE POWER EACH TIME IT ATTEMPTS 3RD GEAR. THIS HAS OCCURRED WITH ME AT NUMEROUS STOP LIGHTS IN CITY CAUSING TRAFFIC BEHIND ME TO SLAM ON BRAKES TO AVOID A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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