Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10448848February 21, 2012
SEATS
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE HEATED SEAT WARMER BURNED THROUGH THE SEAT AND THE PANTS OF THE CONTACT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10448500February 19, 2012
SEAT BELTS
THE MIDDLE REAR SEATBELT LOCKS UP AND WILL NOT RELEASE. THE SEATBELT LOCKING MECHANISM IS LOCATED IN THE SEAT IN AN INACCESSIBLE LOCATION AND IS ALSO NOT AVAILABLE TO RELEASE THE SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448129February 16, 2012
FUEL SYSTEM, DIESEL
I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE CAR LOST ALL POWER IN TRAFFIC. I WAS LUCKY THAT I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT A SERIOUS INCIDENT OCCURRING. I WAS A BIT SHAKEN AS THE CAR JUST TOTALLY FAILED IN TRAFFIC. THE CAUSE ACCORDING TO THE DEALER IS CATASTROPHIC FAILURE OF THE INJECTOR PUMP (DIESEL). DEALER INFORMED ME THAT THE INJECTOR PUMP, INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, PRIMARY FUEL PUMP, AND THE FUEL TANK ALL HAD TO BE REPLACED BECAUSE THE INJECTOR PUMP TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. THIS CAR HAS LESS THAN 21K ON IT. DEALER ADMITTED THAT THE INJECTOR PUMPS ARE OF QUESTIONABLE QUALITY AND THERE IS A HISTORY OF FAILURE DUE TO INFERIOR PARTS IN THE PUMPS. DEALER SAID THAT THE NEW PUMP IS UPGRADED AND AFTER THE ENTIRE FUEL SYSTEM IS REPLACED THE CAR WILL BE TROUBLE FREE. DEALER ALSO NOTED THAT THE FUEL PUMPS ARE DESIGNED TO OPERATE ON EUROPEAN DIESEL WHICH CONTAINS SULFUR FOR LUBRICITY. US DIESEL WHICH HAS LOW SULFUR IS DESTROYING THE PUMPS. SEEMS AS THOUGH A TOTAL RECALL SHOULD BE ORDERED TO REMOVE THESE BAD INJECTOR PUMPS. DEALER STATED THE TOTAL COST OF THE WORK IN EXCESS OF 10K WHICH WILL BE PAID BY VW AT NO COST TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448217February 16, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF HIS VEHICLE, CAUSING HIM TO BE PUSHED INTO A PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK AND BACK. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE LOT. THE CONTACT BELIEVED THAT THE AIR BAGS SHOULD HAVE DEPLOYED DUE TO THE SEVERITY OF THE IMPACT. THE FAILURE AND THE CURRENT MILEAGE WAS 39,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10448029February 15, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
CAR STALLED WHILE ACCELERATOR WAS PRESSED. STALL LASTED ABOUT 3 SECONDS. STALLING OCCURS ABOUT ONCE A MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448041February 15, 2012
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
WHEN SLOWING DOWN TO A STOP THE CAR HESITATES WHILE IDLING AND THEN WHEN YOU START TO PRESS THE GAS PEDAL TO GO IT HESITATES MORE AND ALMOST STALLS. THE COOLING FAN SEEMS TO RUN EXCESSIVELY AFTER TURNING OFF MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447795February 13, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
ON 10 FEBRUARY 2012, AT APPROXIMATELY 7:45 AM, I WAS DRIVING ON INTERSTATE 395 NORTH , WASHINGTON, DC. IN THE HIGH OCCUPANCY VEHICLE (HOV) LANE WHEN I HEARD NOISE FROM THE ENGINE AND I SAW WHITE SMOKE COMING FROM UNDERNEATH THE HOOD OF THE ENGINE. I CHECKED THE INDICATOR LIGHTS AND NO LIGHTS WERE ON THAT INDICATED THERE WAS A PROBLEMS. AT THE STOP SIGN NEAR THE ENTRANCE NEAR THE NAVY ANNEX OFF COLOMBIA PIKE, I NOTICED A SMELL SIMILAR TO BURNING OIL. FIRST, THE VEHICLE WAS CHECKED BY JACK TAYLOR TOYOTA IN ALEXANDRIA, VA. TOYOTA STATED THEY WERE NOT AWARE OF A VOLKSWAGEN DEALERSHIP IN THE AREA AND INDICATED THEY HAD THE ABILITY TO IDENTIFY ANY PROBLEMS WITH THE VEHICLE BY CONDUCTING A DIAGNOSTIC TEST. ACCORDING TO THE DIAGNOSTIC TEST, THE REAR MAIN SEAL, WHICH IS LOCATED AT THE REAR OF THE ENGINE BETWEEN THE ENGINE AND THE FLYWHEEL OF FLEX PLATE/TORQUE CONVERTER WAS LEAKING TRANSMISSION FLUID. I LEARNED LATER VIA AN INTERNET SEARCH THERE WAS A VOLKSWAGEN DEALERSHIP APPROXIMATELY 10 MILES FROM THE TOYOTA DEALERSHIP. I CONSULTED WITH A TECHNICIAN AT VOLKSWAGEN WHO INDICATED THE PROBLEM DESCRIBED BY TOYOTA WAS CONFUSING AND WAS POSSIBLY AN ERROR WAS ASKED TO BRING THE VEHICLE IN FOR A CERTIFIED VOLKSWAGEN TECHNICIAN TO INSPECT FURTHER. PRESENTLY, THE CAR IS AT THE VOLKSWAGEN DEALERSHIP IN ALEXANDRIA, VA FOR FURTHER DIAGNOSTIC TESTING AND REPAIRS. THEY CONFIRMED THE REAR MAIN SEAL WAS LEAKING TRANSMISSION FLUID AND ORDERED THE PART WHICH WAS PROJECTED TO ARRIVE ON OR ABOUT 13 FEBRUARY 2012. THE CAR WAS SERVICED FOR 50K TUNE UP AT VOLKSWAGEN IN SPRINGFIELD, VA AND THIS PROBLEMS WAS NOT IDENTIFIED. THIS IS THE FIRST INCIDENT IN-WHICH I HAVE ENCOUNTERED TRANSMISSION PROBLEMS WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447540February 11, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHEN STARTING TO MOVE THE CAR SUCH AS AT A STOP SIGN OR AT AN INTERSECTION, WHEN PUTTING THE ACCELERATOR PEDAL DOWN TO START THE VEHICLE MOVING, THE WHOLE CAR ALMOST STALLS AS ENGINE POWER DISAPPEARS FOR A TERRIFYING FEW SECONDS. *TR THIS IS VERY DANGEROUS BECAUSE YOU PULL OUT INTO TRAFFIC AND EXPECT THE CAR WILL MOVE FORWARD AND NOT STALL. I WENT ONTO A VW FORUM AND LEARNED THAT THIS IS A COMMON PROBLEM FOR VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447235February 9, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE DEALER REPLACED THE FUEL TANK, HIGH PRESSURE FUEL PUMP, AND THE FUEL LINES. THE STALLING FAILURE WAS CORRECTED, BUT THE VEHICLE NO LONGER PERFORMED WITH THE SAME FUEL EFFICIENCY. THE CONTACT FELT THAT THE RECALL REPAIRS CAUSED THE DECREASE IN FUEL EFFICIENCY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DENIED ASSISTANCE WITH THE FUEL EFFICIENCY FAILURE. THE FAILURE MILEAGE WAS 14,299 AND THE CURRENT MILEAGE WAS 20,558.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447323February 9, 2012
VISIBILITY
THE HEADLINER BEGAN TO PULL AWAY FROM THE INSIDE ROOF AROUND THE BACK GLASS, THE VANITY LIGHTS IN BOTH THE BACK AND FRONT, AND IS NOW HANGING DOWN OBSTRUCTING THE VIEW FROM THE REAR VIEW MIRROR. VW SERVICE MANAGER CHECKED TO SEE IF VW WOULD COVER COST TO FIX THE PROBLEM, AS THE CAR WAS STILL UNDER THE ORIGINAL WARRANTY WHEN IT BEGAN TO COME DOWN, AND THEY REFUSED. IT IS CLEARLY A MANUFACTURING DEFECT, AS THE SERVICE MANAGER DID SUGGEST I CONTACT VW MYSELF BECAUSE HE HAD SEEN THIS SAME THING IN QUITE A FEW OF THE SAME MODEL CARS. THE DEFECT IS A SAFETY ISSUE DUE TO THE BLOCKING OF THE DRIVER'S VIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446989February 7, 2012
LATCHES/LOCKS/LINKAGES
BACK RIGHT SIDE PASSENGER DOOR LOCK FAILS TO LOCK DEALERSHIP SAID 9 TIMES OUT OF 10 IT IS THE LOCK MODULE THAT MALFUNCTIONS AND IS VERY COMMON IN JETTA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447060February 7, 2012
ENGINE AND ENGINE COOLING
MY 2009 VW JETTA TDI HAD THE ENGINE LIGHT COME ON. THE DEALER SAID IT WAS AN 048 CODE FOR EXHAUST FLAP FAILURE. THIS IS A KEY PART OF THE EMISSION CONTROL. THEY TOLD ME IT WOULD COST $655 TO REPLACE. RESEARCHING THE INTERNET, THIS IS A GROWING PROBLEM WITH THE JETTA. PAGES AND PAGES ON THE INTERNET COMPLAINED ABOUT THE PROBLEM.SOME DEALERS ARE REPLACING IT UNDER THE FEDERALLY MANDATED 80,000 EMISSIONS WARRANTY. OTHERS ARE NOT. IT EXPLICITLY IS COVERED IN CALIFORNIA AND NEW YORK, WHERE I PURCHASED MY CAR. I ALSO DISCOVERED ON THE INTERNET THAT THIS PART IS CLEANABLE, WHICH IS MUCH LESS COST THAN REPLACING. I UNDERSTAND THIS IS UNDER INVESTIGATION BY YOUR ORGANIZATION. THIS EARLY FAILURE SHOULD BE COVERED BY THE WARRANTY BUT IS NOT BEING IMPLEMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447070February 7, 2012
FUEL SYSTEM, GASOLINE
THE CAR MADE LOUD KNOCKING NOISES AND STOPPED. THE SERVICE ADVISOR FIRST SAID THERE WAS AN IGNITION IN THE FUEL PUMP, THEN 10 DAYS LATER HE SAID IT WAS FUEL PUMP FAILURE. ALL DIESEL FUEL I PURCHASED FOR THE CAR WAS PURCHASED AT PMM MOBIL, 26393 VERMONT AVE., HARBOR CITY CA., 90710. I HAD JUST FILLED UP WITH FUEL 10 MILES EARLIER AND I WAS 1/2 BLOCK AWAY FROM MY HOME WHEN THE CAR FAILED, I COULD HAVE BEEN ANYWHERE! THE SAME SERVICE ADVISER GAVE NO SUGGESTIONS TO HELP PREVENT ANOTHER FAILURE, LEAVING ME TO RELY ON THE INFORMATION ON THE INTERNET TO KEEP THE CAR RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446860February 6, 2012
FUEL SYSTEM, DIESEL
VEHICLE OCCASIONALLY STUMBLES AS IF EXPERIENCING FUEL STARVATION. SEEMS TO HAPPEN WHEN VEHICLE IS ON AN INCLINE. IF STOPPED, ENGINE WILL QUIT WHEN CLUTCH IS ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446721February 5, 2012
ENGINE AND ENGINE COOLING
THE DRIVERS SIDE MOTOR MOUNT BROKE, ENGINE DROPPED AND FELL ON THE AXLE AND BROKE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446623February 4, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
I WAS INFORMED BY NIELLO VOLKSWAGEN WHEN I TOOK MY CAR IN TO BE SERVICED FOR 2 RECALLS THAT I HAD A MAJOR OIL LEAK. I THEN BROUGHT MY VEHICLE IN TO SACRAMENTO EUROPEAN ON 2/1/12 FOR AN OIL CHANGE AND TO FIND OUT WHAT WAS THE CAUSE OF MY OIL LEAK. I WAS INFORMED BY THEM THAT I DID NOT HAVE AN OIL LEAK, BUT A TRANSMISSION LEAK. THEY STATED THAT THERE WAS A TECHNICAL SERVICE BULLETIN OUT THAT THIS IS A KNOWN PROBLEM THAT THE SEAL THAT JOINS THE 2 TRANSMISSION COMPONENTS IS LEAKING. CLEARLY SINCE THERE IS A SERVICE BULLETIN OUT THAT THIS IS A KNOWN PROBLEM, THE TRANSMISSIONS THAT THEY HAVE IN THESE VOLKSWAGEN CARS ARE DEFECTIVE AND NEED TO BE REPLACED. MY TRANSMISSION IS SLIPPING WHEN IT SHIFTS INTO SECOND AND THIRD GEARS AND ALSO WHEN I BRAKE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446012January 31, 2012
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
CAR WILL NOT START AFTER BEING DRIVEN FAR ENOUGH TO WARM-UP THE ENGINE. MUST WAIT SEVERAL MINUTES--UP TO AN HOUR--BEFORE IT WILL START AGAIN. THE PROCESS OF TRYING A RESTART RESULTS IN MUCH UNBURNED FUEL VAPOR IN THE EXHAUST STREAM. THE INTERIOR LIGHTING DOES NOT TURN ON OR OFF WITH THE OPENING OF A DOOR. HORN DOES NOT SOUND WHEN LOCKING THE CAR, AUTO-DRIVERS SEAT POSITIONING DOES NOT WORK. ON THE HIGHWAY, THE CAR PERFORMS QUITE WELL--GOOD ENGINE POWER, STEERING, ETC. HOWEVER, THE NON-STARTING AFTER BEING DRIVEN A DISTANCE COULD RESULT IN BEING STRANDED AND PLACED IN DANGER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446070January 31, 2012
ENGINE AND ENGINE COOLING
AT ROUGHLY 6500 MILES MY CHECK ENGINE LIGHT CAME ON. BROUGHT IT TO DEALERSHIP TO CHECK OUT. FOUND OUT THAT THE TIMING CHAIN HAD JUMPED, OR STRETCHED, RESULTING IN POOR IDLE AND A $2700 ESTIMATE TO REPAIR. LOOKED IF OTHER PEOPLE HAD THIS ISSUE. TIMING CHAIN SHOULD LAST 2-3 TIMES LONGER. SINCE I'M OUT OF WARRANTY PERIOD I AM OUT OF LUCK. VW OFFERED $1500 CREDIT TOWARDS A NEW VW. THIS IS NOT ACPETABLE. MY LAST JETTA LASTED 180000 MILES BEFORE ANY ISSUES. IF MORE PEOPLE HAVE THIS ISSUE, THEN THERE SHOULD BE A RECALL AND IT SHOULD BE COVERED BY THE COMPANY. BE WARY OF VW'S. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445877January 30, 2012
ELECTRICAL SYSTEM
I HAVE A 2004 VW JETTA. IT HAS ABOUT 48,000 MILES ON IT. A LITTLE OVER A YEAR AGO, IT DEVELOPED AN ELECTRICAL PROBLEM. IT PROGRESSES FROM THE DASHBOARD LIGHTS FLICKERING INITIALLY & THE TRIP MILEAGE GOING AWAY, TO BEEPING 3 TIMES, AND EVENTUALLY TO STALLING WHEN I STOP. IT'S PROGRESSIVE, THE LONGER IT HAPPENS THE MORE FREQUENTLY IT HAPPENS. THIS MAKES THE CAR UNRELIABLE AND DANGEROUS. I'VE TAKEN THE CAR TO THE DEALERSHIP 4 TIMES. THE FIRST 2 TIMES, THEY SAID IT WAS A SHORT. I WAS CHARGED FOR THE SERVICE. THE NEXT TIME THEY SAID IT WAS THE IGNITION SWITCH. I PAID FOR THE PART BUT NOT THE LABOR. THE LAST TIME, THEY SAID IT WAS THE FUEL PUMP RELAY SWITCH. I WASN'T CHARGED. I GOT THE CAR BACK THURSDAY. THE PROBLEM REOCCURRED SATURDAY. I SPOKE TO VW CORP. PRIOR TO THE THIRD & FOURTH TIMES I TOOK IT TO THE DEALER. THE FOURTH TIME, I ASKED FOR OTHER OPTIONS, BUT ALL THEY WOULD DO IS TELL ME TO TAKE IT IN FOR REPAIRS. I SPOKE TO THEM AGAIN TODAY. THEY SAID TO TAKE IT IN TO THE DEALER ONCE MORE. I POINTED OUT THAT I HAD JUST DONE THAT LAST WEEK. THEY STILL INSISTED I RETURN IT TO THE DEALER. THEY SAID EVENTUALLY, THEY MIGHT GIVE ME CREDIT FOR THE CAR TOWARDS A NEW CAR. THEY WOULDN'T SPECIFY HOW MANY MORE TIMES I'LL HAVE TO TAKE IT IN TO BE CONSIDERED FOR THE CREDIT. THEY DIDN'T SAY HOW MUCH CREDIT THEY WOULD OFFER. I DON'T WANT ANOTHER VW. I ASKED THAT, AS THE CAR WAS UNRELIABLE & THEY COULDN'T FIX IT, THAT THEY BUY IT BACK FROM ME AT THE BLUE BOOK PRICE. THEY SAID THAT WOULD NEVER HAPPEN. DO YOU HAVE REPORTS OF SIMILAR PROBLEMS WITH 2004 VW JETTAS? DO YOU HAVE ANY SUGGESTIONS AS TO WHAT MY RIGHTS ARE RELATIVE TO THIS SITUATION? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446433January 30, 2012
ELECTRICAL SYSTEM, SEATS
DRIVER'S SEAT HEATER MALFUNCTIONED. RIGHT SIDE OF SEAT HAS SMALL BURN MARKS, IS DISCOLORED, HAS EXPOSED ELEMENTS, AND SEAT FOAM IS MELTED. TWO PAIRS OF PANTS OBTAINED SINGE MARKS ON SEPARATE OCCASIONS. I DRIVE THE CAR TO AND FROM THE CITY VIA INTERSTATE FOR 40 MINUTES EACH WAY. SEAT HEATERS ARE TYPICALLY ON FOR ABOUT 20 MINUTES. BEGINNING IN NOVEMBER WHEN I USED THE SEAT HEATERS I COULD SMELL A SLIGHT BURNING SMELL. SINCE IT WAS THE BEGINNING OF THE WINTER SEASON I FIGURED IT WAS JUST HEATED DUST ON MY SEATS FROM BEING INACTIVE ALL SUMMER. THE FINAL TIME I USED THE SEAT HEATERS (1/26/12) THE SMELL GOT SO BAD THAT I HAD TO OPEN THE SUN ROOF FOR AIR. I ALSO NOTICED THE SEATS GOT HOTTER THAN USUAL AND WONDERED IF MY SEAT BACK WAS HEATING AT ALL. AS WAS USUAL WHEN THE SEAT WAS HOT ENOUGH I WOULD MANUALLY TURN OFF THE SEAT HEATER. I DID NOT KNOW WHAT WAS HAPPENING UNTIL ONE DAY WHEN I NOTICED BROWN MARKS ON THE RIGHT SIDE OF MY PANTS. I THEN LOOKED AT THE SEAT AND SAW THE DAMAGE TO THE SEAT. THE DRIVER'S SEAT ELEMENT WAS REPLACED IN MAY 2006, THE PASSENGER SEAT AUGUST 2006, DUE TO PREVIOUS RECALL/WARRANTY SERVICE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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