Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10453610March 30, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
THIS VEHICLE IS A 2006 TURBO DIESEL VW JETTA. I WAS DRIVING ON THE HIGHWAY WHEN ENGINE FAILED, NO WARNING LIGHTS. EXPERIENCED LOSS OF POWER, ROUGH IDLING, VALVE TRAIN NOISE AND TRANSMISSION NOISE. HAD VEHICLE TOWED TO CERTIFIED MECHANIC. MECHANIC FOUND COMPLETE LOSS OF COMPRESSION ON ONE PISTON AND SCORED LIFTERS. ALSO DUAL MASS FLYWHEEL WAS MAKING LOUD NOISE AND NEEDS TO BE REPLACED. VOLKSWAGEN DEALERSHIP QUOTED EST 1800 DOLLARS FOR PARTS AND LABOR FOR FLYWHEEL AND CERTIFIED MECHANIC RECOMMENDS REBUILT ENGINE FOR APPX 5000 DOLLARS PLUS LABOR TO INSTALL. ESTIMATE WILL BE COMPLETE NEXT WEEK. TOTAL WILL EST AROUND 9 TO 10,000 DOLLARS FOR TOWING, INSPECTING VEHICLE TO FIND ISSUES, PARTS AND LABOR. SPOKE WITH VOLKSWAGEN OF AMERICA CONSUMER ADVOCATE WHO OFFERED US $750 OFF A NEW VW. THIS VEHICLE HAS BEEN WELL CARED FOR WITH APPROPRIATE OIL CHANGES USING VW APPROVED OIL. MOST OF THE MILEAGE WAS OBTAINED AS HIGHWAY MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453451March 29, 2012
SEATS
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEATED SEATS BEGAN TO SPARK AND BURNED A WHOLE IN THE SEAT. THE SEATS WERE REPAIRED UNDER A PREVIOUS MANUFACTURER'S RECALL, BUT THE FAILURE RECURRED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT THE CONTACT WAS DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10453356March 28, 2012
AIR BAGS
THIS VEHICLE (2008 VW GLI) SHOULD BE COVERED UNDER SB-69-11-01 AS WELL. THE PASSENGER SIDE AIRBAG WARNING LIGHT HAS COME UP. VW JETTA GLI IS A SPECIAL MODEL BASED ON THE VW JETTA 2008. I THINK THERE IS AN OVERSIGHT FOR NOT PLACING THIS SAME TYPE OF VEHICLE UNDER SB-69-11-01. GLI IS ESSENTIAL A SPORTS MODEL UPGRADE OF JETTA MODEL, WHY ISN'T THIS VEHICLE COVERED BY THE SAME TSB? MAKE / MODELS: MODEL/BUILD YEARS: VOLKSWAGEN / EOS 2007-2008 VOLKSWAGEN / GTI 2006-2008 VOLKSWAGEN / JETTA 2005-2008 VOLKSWAGEN / NEW BEETLE 2004-2008 VOLKSWAGEN / NEW BEETLE CONVERTIBLE 2004-2008 VOLKSWAGEN / PASSAT 2006-2008 VOLKSWAGEN / PASSAT WAGON 2006-2008 VOLKSWAGEN / R32 2006-2008 VOLKSWAGEN / RABBIT 2006-2008 SERVICE BULLETIN NUMBER: SB-69-11-01 NHTSA ITEM NUMBER: 10038665 SUMMARY: VOLKSWAGEN: AIR BAG LIGHT IS ON WITH AN INTERNAL TROUBLE CODE STORED. THIS COULD BE A WIRING PROBLEM. *RM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453405March 28, 2012
STRUCTURE:BODY, VISIBILITY
DOOR MIRRORS CORRODING, DRIVERS SIDE BROKE OFF WHILE HAND WASHING WITH SPONGE.VW WILL NOT REPLACE BECAUSE WARRANTY HAS EXPIRED. CAR IS FIVE YEARS OLD AND IN EXCELLENT CONDITION, NO SIGN OF RUST ANYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453188March 27, 2012
FUEL SYSTEM, GASOLINE
OVER A WEEK AND 200 MILES AFTER FILLING UP. WITH DIESEL. THE CAR SUFFERED A FUEL SYSTEM FAILURE RESULTING IN A COMPLETE ENGINE SHUTDOWN AT 45 MPH WITH NO RESTART. THIS INCLUDED A REDUCTION IN STEERING AND BRAKING POWER. VW DEALER STILL HAS THE CAR AS OF 3/27/2012. CLAIMING HIGH LEVELS OF GASOLINE IN THE FUEL. WHEN ASKED HOW THEY DETERMINED THE PRESENCE OF GASOLINE THEY SAID THEY COULD SEE IT IN A SAMPLE. NO REAL ANALYSIS. JUST VISUAL ASSESSMENT. OPENED AN INCIDENT REPORT WITH FUEL SUPPLIER AND THEY SAY IT IS MOST LIKELY A DIFFERENCE IN SEASONAL MIXES OF DIESEL FUELS. VW SAYS THEY ARE GOING TO REPAIR THE CAR FOR FREE THEN VOID MY WARRANTY ON THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452716March 22, 2012
ENGINE AND ENGINE COOLING
2009 VOLKSWAGEN JETTA TDI WHILE TRAVELING INTERSTATE 81 IN NY VEHICLE JUST STALLED, GLOW PLUG AND "ENGINE FAIL WORKSHOP" MESSAGE APPEARED. COASTED TO SIDE OF ROAD CYCLE KEY OFF AND ON, BACK TO NORMAL. BACK TO 65 MPH, SAME THING. HEADED HOME AT 50 MPH FOR APPROX 50 MILES AND THEN OCCURRED AGAIN ON A HILL. WOULD NOT RESTART, COASTED BACK INTO A DRIVEWAY, RESTARTED DROVE AT 20 MPH COASTED INTO A LOCAL RESTAURANT AFTER ANOTHER STALL. AAA TOWED TO THE DEALERSHIP. AFTER THREE DAYS THEY HAVE " NO IDEA" WHAT THE PROB. WAS AND RETURNED MY CAR TO ME. THEY COULD NOT GET IT TO DO IT AGAIN. SO I AM WAITING TO BE STRANDED AGAIN....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452728March 22, 2012
FUEL SYSTEM, GASOLINE
FIRST COMPLIANT NUMBER-10442730 I AM REPORTING YET ANOTHER OCCURRENCE WITH THIS CAR. I HAVE HAD THIS CAR AT THE DEALER SEVERAL TIMES FOR THE SAME ISSUE. THE DEALER FIXED A CHECK VALVE BECAUSE THE FUEL RAIL PRESSURE WAS TOO LOW. APPROX. 1600 MILES AFTER IT WAS FIXED THE CAR STARTED TO DO THE EXACT SAME THING SHUTTERING AND STALLING. THE CAR IS NOW BACK AT THE DEALERSHIP AND THEY ARE TELLING ME THAT IT IS THE FUEL THAT WE ARE USING IN MY CAR. THEY TOOK A FUEL SAMPLE AND ALSO DROVE THE CAR 300 MILES AND CAN'T FIND ANYTHING WRONG WITH IT. I DO NOT WANT TO DRIVE THIS CAR ANY LONGER FOR FEAR OF BEING IN A WRECK. THE CAR HAS STALLED ON MY 3 TIMES IN THE PAST MONTH. VW DOESN'T SEEM TO THINK THIS IS A BIG DEAL I HAVE HAD THIS CAR FOR LESS THAN 6 MONTHS AND THE CAR HAS BEEN IN THE SHOP SEVERAL TIMES I AM PAYING FOR MY CAR TO SIT IN THE SHOP! I WANT MY MONEY BACK. I WILL NOT KNOW ANYTHING ABOUT THERE FUEL SAMPLE TEST FOR THREE WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452570March 21, 2012
AIR BAGS
THE INDICATOR LIGHT FOR THE PASSENGER SEAT AIRBAG STAYS ON. THIS SEAT IS RARELY USED BY A PASSENGER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452451March 20, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR LOOSES POWER/ ACCELERATION WHILE IM DRIVING, THE PRNDS LIGHT AND OTHERS START GOING ON AND FLASHING ON DASH. ITS IN THE DEALERSHIP AS OF MARCH 12, 2012 AND THEY ARE CHARGING ME FOR CHANGING THE METATRONIC UNIT IN THE TRANSMISSION. VW HAD A RECALL DONE ON THE 2008-2010 VW'S WITH THE DSG TRANSMISSIONS BUT NOT THE EARLIER ONES LIKE MINE 2006. I AM EXPERIENCING THE SAME THING AS THE OTHERS HAVE AND AM WONDERING WHY IS MY CAR/ YEAR IS NOT INCLUDED IN THE RECALL. I HAVE THE SAME BAD TRANSMISSION IN MY CAR THAT THEY PRODUCED IN THE LATER YEARS. I NEED TO GET MY CAR FIXED, THIS IS A BIG SAFETY ISSUE TO ME AND MY FAMILY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452467March 20, 2012
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ICE IN THE AIR INTAKE CAUSED THE ENGINE TO VAPOR LOCK WHICH CAUSED A BENT PISTON ROD. DEALER IS GOING TO REMOVE THE FACTORY AIR INTAKE AFTER INSTALLING A NEW ENGINE UNDER WARRANTY AND CLAIMS THIS IS AN ENGINEERED FIX. DEALER ALSO SAID THAT VOLKSWAGEN IS WORKING ON SOME HEATER ADD ON IN THE POSSIBLE FUTURE. I SUSPECT THAT THE CURRENT FIX IS NOT A FIX AS THE TROUBLE WAS NOT WHEN DRIVING IT WAS AFTER THE CAR SET FOR A FEW DAYS AND ICE FORMED IN THE INTAKE. NHTSA SHOULD INVESTIGATE TO CONFIRM THE ENGINEERING ISSUE IS ADDRESSED CORRECTLY TO PROTECT CONSUMERS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452114March 18, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THIS VEHICLE WAS PURCHASED APPROXIMATELY SEPTEMBER 2008, AND TO DATE HAS EXPERIENCED FIVE (5) FAILURES OF THE ELECTRONIC DOOR LOCKING/UNLOCKING MECHANISMS OF THREE OF THE FOUR DOORS OF THE VEHICLE AND IN SOME CASE MULTIPLE FAILURES. I AM CURRENTLY EXPERIENCING FAILURE NUMBER SIX (6). THE FAILURE OF THE LOCKING/UNLOCKING MECHANISMS IS A SAFETY ISSUE AS THESE FAILURE HAVE AT TIME PREVENTED BEING ABLE TO EXIT THE VEHICLE AND IN THE CASE OF AN EMERGENCY IT IS A SERIOUS THREAT TO MY SAFETY. ADDITIONALLY, I'M UNABLE TO LOCK THE VEHICLE WHENEVER I GO ANYWHERE THUS PUTTING ANYTHING IN THE VEHICLE AT RISK OF LOSS FROM THEFT. THE DEALER'S SOLUTION IS TO REPLACE THE LOCKING MECHANISMS AS THEY FAIL AND AS THE VEHICLE IS NO LONGER UNDER WARRANTY IT'S COST ROUGHLY $370.00 PER INCIDENT. BELOW IS A SUMMARY OF THE FAILURES EXPERIENCED THUS FAR. I HAVE COPIES OF THE SERVICE RECORDS AVAILABLE. 2008 JETTA DOOR LOCK FAILURES: DATE RO # ITEM RESPONSIBLE PARTYCOST 11/16/09 116190DRIVERS SIDE FRONT DOOR LOCK REPLACED WARRANTY 03/02/10 118212LEFT REAR DOOR LOCK REPLACED WARRANTY 08/03/10 121525RIGHT REAR DOOR LOCK DIAGNOSED WARRANTY 08/06/10 121609RIGHT REAR DOOR LOCK REPLACED WARRANTY 06/01/11 129079LEFT REAR DOOR LOCK DIAGNOSIS CUSTOMER PAID $69.00 06/01/11 129247LEFT REAR DOOR LOCK REPLACED CUSTOMER PAID $303.09 10/18/11 132986DRIVERS SIDE FRONT DOOR LOCK REPLACED CUSTOMER PAID $367.25 03/15/12 RIGHT REAR DOOR LOCK BEGINNING TO FAIL. DOOR LOCK FAILUREOCCURANCES DRIVERS SIDE FRONT 2 LEFT REAR 2 RIGHT REAR 2 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451962March 16, 2012
FUEL SYSTEM, DIESEL
FILLED UP WITH 13.455 GALLONS OF #2 ULSD DIESEL ON 01/25/12 WITH 11,363 MILES ON THE VEHICLE. PRIOR TO FILLING THE VEHICLE HAD LESS THAN A 1/4 TANK OF DIESEL. ON 02/05/12 WAS TRAVELING IN VEHICLE AT APPROXIMATELY 45 MPH AND STARTED TO HEAR PINGING NOISES FROM THE ENGINE BAY. SLOWED TO A STOP WHERE THE ENGINE DIED AND REFUSED TO START. THE VEHICLE HAD 11,721 MILES ON IT, 358 MILES (90% WHICH WERE HIGHWAY MILES) SINCE THE PREVIOUS FUELING. VEHICLE WAS TOWED TO LOCAL VW DEALER WHERE I WAS TOLD THE TANK WAS DRY AND HPFP HAD FAILED AS A RESULT. CONTESTED THE FACT THAT THE TANK WAS DRY GIVEN THE FACT THE VEHICLE HAD SLIGHTLY LESS THAN 1/4 TANK PRIOR TO THE FAILURE AND THAT IT WAS IMPOSSIBLE THAT IT HAD RUN DRY GIVEN THE FACT THAT THE TANK HAD BEEN FILLED TO THE TOP AT THE PRIOR FILLING AND THAT I HAD NOT DRIVEN ENOUGH DISTANCE TO HAVE USED UP THE FUEL. VW TECH CONFIRMED THAT THE GAS GAUGE WAS OPERATIONAL AND CORRECT. VW DEALER REPLACED HPFP UNDER WARRANTY BUT WOULD NOT LISTEN TO ME WITH REGARDS TO RUNNING THE TANK DRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451596March 14, 2012
SEATS
WHILE DRIVING THE CAR I SMELLED SOMETHING BURNING. I DID NOT SEE SMOKE OR FIRE BUT WHEN I PULLED OVER I FOUND THAT THE HEATING ELEMENT IN THE PASSENGER SIDE SEAT HAD STARTED BURNING THE SEAT. IT ACTUALLY MELTED A HOLE IN THE SEAT IN ONE SPOT. THE BURN MARKS ARE VISIBLE RUNNING VERTICALLY 13 INCHES ON THE BACKREST OF THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451634March 14, 2012
POWER TRAIN
THE CAR DEVELOPED A RATTLE AROUND 80000 MILES, AFTER SEARCHES ON THE INTERNET I WAS SURE THE DUAL MASS FLYWHEEL (DMF)WAS FAILING. I TOOK THE CAR TO THE DEALER TODAY AND THEY CONFIRMED IT WAS THE DMF. THEY ALSO CONFIRMED THIS IS A COMMON PROBLEM AND VOLKS REFUSES TO DO ANYTHING IF CAR IS OUT OF WARRANTY. OTHER COUNTRIES ARE ALREADY MAKING VOLKS RECALL THESES CARS AND REPLACE THE DMF. THE COST OF THIS REPAIR IS $1800. THIS PROBLEM AFFECTS ABOUT 30% OF CARS AND CAN CAUSE TRANSMISSION FAILURE WHICH WILL LEAD TO ANOTHER $4200 DOLLAR REPAIR. I WOULD REALLY LIKE TO GET HELP IN GETTING VOLKS TO HELP WITH THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451720March 14, 2012
FUEL SYSTEM, GASOLINE
HIGH PRESSURE FUEL PUMP FAILED AT 52000 MILES. THE ENTIRE FUEL SYSTEM WAS REPLACED WITH A WARRANTY ON PARTS OF 12000 MILES. AFTER 15000 MILES I EXPERIENCED ISSUE WITH HIGH PRESSURE FUEL PUMP AGAIN. THE FUEL LINE FROM HIGH PRESSURE PUMP TO FUEL RAIL WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451726March 14, 2012
POWER TRAIN
2006 JETTA TDI SERIOUS CLATTER COMING FROM UNDERNEATH CLOSE TO TRANSMISSION. SOUNDS LIKE TIN CAN CLATTERING WHILE IN PARK OR IDLING. TOOK TO DEALERSHIP WAS TOLD IT WAS A NORMAL DIESEL CLATTER. AFTER RESEARCH AND GETTING MUCH WORSE FOUND IT IS A DEFECTIVE DSG FLYWHEEL HUNDREDS OF COMPLAINTS FOUND ONLINE ABOUT THIS. VW HAS NOW REPLACED THE DEFECTIVE FLYWHEEL WITH A NEW ONE. BUT HAS NOT RECALLED THIS PART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451354March 13, 2012
ENGINE AND ENGINE COOLING
ENGINE COMPLETELY AND SUDDENLY STALLED OUT AFTER STOPPING AT AN INTERSECTION. THE CAR WAS RESTARTED WITHOUT HESITATION OR DELAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451358March 13, 2012
ELECTRICAL SYSTEM
HORN IS EXTREMELY HARD TO PRESS AND ACTIVATE. HORN DOES NOT SOUND WITH NORMAL AND TYPICAL PRESSURE TO THE STEERING WHEEL PAD. HORN DOES NOT ACTIVATE EVEN WITH POUNDING TO THE PRESS PAD. HORN HAS REPEATEDLY FAILED TO ACTIVATE WHEN ATTEMPTING TO WARN. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE, BUT THE DEALERSHIP SERVICE DEPT HAS ADVISED IT CANNOT BE ADJUSTED OR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451479March 13, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, HE NOTICED THAT THE ENGINE WAS VIBRATING ABNORMALLY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HIM THAT THE FLYWHEEL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPLACED FOR THE FLYWHEEL. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451534March 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TRANSMISSION DID NOT SHIFT PROPERLY. AS A RESULT, THE VEHICLE HESITATED AND DECELERATED ALMOST TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING UNDER NORMAL CONDITIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 8,700. UPDATED 04/11/12*LJ CONSUMER STATED THERE WERE 3 INCIDENTS OF HESITATION WITH THE VEHICLE WHILE DRIVING ON ROADS WITH SPEED LIMITS OF 55 MPH. CONSUMER ALSO STATED VEHICLE HESITATED ALMOST TO A COMPLETE STOP WHILE SLOWING DOWN. CONSUMER TOOK TO VW DEALER ON 12/19/11 AND DEALER INFORMED CONSUMER TRANSMISSION SHIFTED NORMALLY. ON 12/30/12 THE DEALER UPDATED SOFTWARE .CONSUMER SEARCHED ONLINE FOR TECHNICAL SERVICE BULLETINS AND FOUND INFORMATION ABOUT THE DELAY ON ACCELERATION ON CONSUMERS VEHICLE. UPDATED 6/7/12 *SD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta