Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10443991January 16, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE TRAVELING IN RAIN AT 70 MPH WITH CRUISE CONTROL ENGAGED THE SPEEDOMETER DROPPED TO ZERO, THE BRAKE AND ABS/ESP WARNING LIGHT CAME ON AND THERE WHERE THREE CHIMES. A SECOND LATER ALL WENT BACK TO NORMAL. THIS HAPPENED 6 TIMES THAT DAY, AND HAS HAPPENED AT IRREGULAR INTERVALS SINCE AT LEAST 7 TIMES. THERE IS NO CORRELATION ANYMORE BETWEEN WET AND DRY CONDITIONS, CRUISE CONTROL DOES NOT HAVE TO BE ENGAGED, I DO NOT HAVE TO BE TRAVELING AT A CONSTANT SPEED. THERE ARE NO TROUBLE CODES STORED IN THE VEHICLES COMPUTER, AND THE LOCAL DEALERSHIP IS UNABLE TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443831January 15, 2012
FUEL SYSTEM, GASOLINE, UNKNOWN OR OTHER
48 HRS AFTER DRIVING OFF DEALER LOT, "DIESEL ' ODOR THRU FAN AND IDLE AT STOP SIGNS/LIGHTS, DEALER NOTIFIED TOLD IT WOULD GO AWAY AFTER BROKE IN, CONTINUED W/O IMPROVEMENT, TOOK TO DEALER, STATED CHECKED EVERYTHING NO PROBLEM, BRING BACK MAY BE ANIMAL OR SOMETHING BLOCKING EXAHUST (WITHIN DAYS). RETURNED TOLD SEAL WAS BROKE JUST UNDER INTAKE MANIFOLD, PICS SENT TO VOLKSWAGEN,, CALLED TO CHECK STATUS ONLY TO BE TOLD "TURBO CRACKED." 2 WEEKS LATER CAR PICKED UP, STATED ALL RECALLS PERFORMED PRIOR TO DRIVING OFF LOT NOV 26,2011, STILL HAVENT BEEN PROVIDED WITH DOCUMENTATION. CONCERNED FOR SAFETY, AS WELL AS NAUSEA ASSOCIATED WITH ODOR IN CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443837January 15, 2012
SEATS
MY 2003 JETTA SEAT CAUGHT ON FIRE WHILE DRIVING HOME. I WAS USING MY SEAT HEATER AT THE TIME. I WAS BURNED ON MY LEG.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10443877January 15, 2012
POWER TRAIN, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
AS I TRY TO ACCELERATE THE GEARS JUMP ERRADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443777January 14, 2012
SEATS
IN APRIL OF 2005 VW INITIATED CUSTOMER SATISFACTION CAMPAIGN TO ADDRESS ISSUES CAUSED BY OVERHEATING SEAT HEATERS. THE VEHICLE WAS EXAMINED ON JUNE 24TH 2006 BY COOK VOLKSWAGEN IN FALLSTON MARYLAND, AND PARTS FOR REPAIR WERE ORDERED (INVOICE [XXX]). ON JULY 8TH 2006 THE CAR WAS RETURNED TO HAVE THE SERVICE PERFORMED. THE INVOICE (268548) STATES: RECALLS COMPLETED, VV1 CHECKED SEAT HEATER ' NO REPAIRS REQUIRED. ON JANUARY 3RD 2011, WHILE DRIVING AT APPROXIMATELY 45 MPH, WITH THE COMFORT SEAT HEATER TURNED ON AT LEVEL 2, THE DRIVER EXPERIENCED STRONG PAIN, FOLLOWED BY STRONG ODOR OF BURNING PLASTIC. AFTER STOPPING THE VEHICLE, A HOLE BURNED THROUGH THE SEAT WAS DISCOVERED. VW SUGGESTED THE OWNER PAYS $170.00 TO NORTHTOWN VW ON AMHERST NEW YORK TO DISASSEMBLE THE SEAT AND TAKE DETAILED PICTURES OF THE FAILURE BEFORE PERFORMING ANY WORK TO REPAIR THE SEAT HEATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10443444January 11, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE BRAKE WAS DEFECTIVE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE REAR DRIVER SIDE BRAKE PADS WERE WORN PREMATURELY. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 38,000. UPDATED 07/06/12 *BF UPDATED 07/12/12.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443473January 11, 2012
ENGINE AND ENGINE COOLING
THERE IS A TERRIBLE SMELL THAT MY CAR HAS ON THE INTERIOR NOW. IT SMELLS OF MELTING BURNT CRAYONS. IT IS WORSE IN THE SUMMER OR WHEN I RUN THE HEAT. THE SMELL STAYS ON MY CLOTHES AND OTHER PEOPLE SMELL IT ON ME. IT GIVES ME HEADACHES. (I AM NOT THE ONLY ONE). APPARENTLY IT IS FROM THE SOUND-PROOFING AND FIREWALL? I READ THIS IN A FORUM. THE SMELL IS SOMETHING THAT HAS DEVELOPED OVER TIME AND DID NOT EXIST WHEN I FIRST PURCHACED THE VEHICLE, USED (NOT NEW), IN 2006. I HAVE SEEN MANY OTHER COMPLAINTS IN FORUMS AND POSSIBLE SOLUTIONS AND IT SEEMS THAT VW SHOULD JUST FIX THE PROBLEM OR MAYBE NOT CREATE THE PROBLEM IN THE FIRST PLACE. IF I HAD KNOWN THAT THIS WOULD HAPPEN, THEN I WOULD HAVE NEVER PURCHASED THIS CAR. I WILL NEVER BUY ANOTHER VW AND I HAVE EVEN TALKED SOMEONE ELSE OUT OF BUYING A VW BECAUSE OF THIS. MAYBE IF VW CARED A LITTLE MORE ABOUT FIXING THE PROBLEMS AND LESS ABOUT FATTENING THEIR WALLETS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443469January 11, 2012
FUEL SYSTEM, GASOLINE
2010 JETTA WAGON TDI (35,500 MILES); WOULDN'T START IN AM BEFORE WORK. WOULD CRANK BUT NOT TURN OVER. HAD IT TOWED TO DEALERSHIP. SAID "FUEL WAS CONTAMINATED" AND THAT THE TECH SAW SPECKS OF SOMETHING THROUGHOUT THE FUEL SYSTEM. THEY TRIED THE LINE ON ME OF "YOU MUST HAVE MIXED IT WITH GAS". I BOUGHT A DIESEL B/C I WANTED TO DRIVE A DIESEL. I DIDN'T MIX THEM UP. NOT TO MENTION I HAD ALREADY DROVE THROUGH HALF A TANK OF FUEL BEFORE THIS INCIDENT. VW AGREED TO WARRANTY THE REPAIR HOWEVER AT $7500. WHAT HAPPENS NEXT TIME? AM I OUT $8K? I HAVE THE TOP TIER "PLATINUM" WARRANTY BUT WILL IT BE COVERED FOR "CONTAMINATION?" MY VW SERVICE DEPT COULDN'T (OR WOULDN'T) TELL ME ANYTHING. I CALLED VWOF AMERICA CUSTOMER SERVICE LINE TO HAVE A CASE OPENED OR GET ANY INFORMATION. I WAS CALLED BACK IN 24HRS BY A WOMAN THAT SAID, "IT'S NOT VW'S FAULT YOU NEED TO CALL THE GAS STATION B/C IT WAS CONTAMINATED FUEL". I FIND IT ODD THAT VW IS COVERING THE COST YET IT'S "NOT THEIR FAULT". WHAT COMPANY HONORS A WARRANTY WHEN THEY ARE NOT RESPONSIBLE FOR THE DAMAGE? SO WHERE DOES THAT LEAVE TDI OWNERS? ARE WE SUPPOSED TO CARRY AROUND A CHEMISTRY SET AND TEST THE FUEL BEFORE WE FILL UP? IF I WANT TO TAKE A TRIP WITH MY CAR I GUESS I CAN'T NOW B/C I MAY NOT BE ABLE TO FIND A "BRAND NAME" LIKE SHELL OR EXXON. I THINK I HAVE TO SELL THE CAR. KBB TRADE-IN IS $20,000. I WONDER WHAT VW WILL OFFER ME ON A TRADE OF MY TDI...... MY CAR IS STILL IN THE SHOP A WEEK LATER, I HAVE A LOANER, I'M TERRIFIED TO PICK UP THE CAR AND TOMORROW IT DOESN'T START AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443269January 10, 2012
SEATS
THE DRIVER HEATED SEAT GOT SO HOT THAT THERE IS NOW A BURN MARK ON MY SEAT AND CAUSED INJURY TO MY BACK. I HAVE A BLISTER, THAT TURNED NOW INTO A SMALLER BLISTER AND IS BLACK. I BOUGHT THE CAR BRAND NEW BACK IN 2007 AND HAVE NEVER HAD THIS PROBLEM BEFORE. IF I LOWER THE HEAT SETTING FOR THE SEAT THE SEAT IS STILL VERY HOT. SOMETIMES I CAN SMELL SOMETHING BURNING, WHICH SMELLS ELECTRICAL. I HAVE PICTURES FOR EVIDENCE OF WHAT HAS TAKEN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10443133January 9, 2012
FUEL SYSTEM, GASOLINE
TL * THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN TDI. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FUEL PUMP WAS UNABLE TO PUMP FUEL INTO THE SYSTEM AND AS A RESULT, THE FUEL PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443182January 9, 2012
SEATS
WHILE DRIVING HOME ON FRIDAY JANUARY 6 AT AROUND 230PM, MY VW JETTA WAGON'S DRIVER'S SIDE SEAT HEATER, SET ON "4," OVERHEATED AND IGNITED THE SEAT MATERIAL, WHICH BURNED THROUGH AND BEGAN TO BURN MY PANTS. SMOKE BEGAN TO FILL THE CABIN; LUCKILY I WAS ONLY A FEW BLOCKS AWAY FROM HOME. WHEN THE SMOKE BEGAN, I SMELLED A PLASTIC BURNING SMELL, AND VEERED SHARPLY OFF THE ROAD, THINKING THE CAR MIGHT BURN. I SHUT OFF THE SEAT HEATER CONTROL, THEN DROVE TO MY HOME, ONE BLOCK AWAY. I SHUT OFF THE CAR, GOT A FIRE EXTINGUISHER FROM INSIDE, THEN RETURNED TO THE CAR. THE SMOKE HAD JUST ABOUT STOPPED; A DIME-SIZED BURNED HOLE WAS IN MY SEAT, AS WELL AS A SLIGHT BROWNED AREA ON MY PANTS. I HAVE MADE AN APPOINTMENT WITH THE DEALER TO HAVE IT LOOKED AT, AND HAVE FILED A CASE WITH VW OF AMERICA CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10443212January 9, 2012
FUEL SYSTEM, DIESEL
DRIVING SOUTHBOUND ON INTERSTATE I-75 AT APPROXIMATELY 12:30AM VEHICLE SUDDENLY LOST POWER AND ENGINE STALLED OUT. VEHICLE WAS ABLE TO MAKE IT OFF INTERSTATE SAFELY AND COAST TO A STOP FIVE MILES FROM OUR EXIT. VEHICLE WOULD NOT RESTART AT ALL, ENGINE WOULD CRANK OVER BUT NOT START. THE VEHICLE WAS TOWED TO DEALERSHIP LATER THAT MORNING. THIS IS THE SECOND INCIDENT OF VEHICLE LOSING POWER AND NOT BEING ABLE TO RESTART IT. FIRST INCIDENT WAS APPROXIMATELY SIX MONTHS PRIOR TO THIS ONE. THERE HAVE BEEN ONLY TWO DRIVERS FOR THIS VEHICLE AND THERE HAS BEEN NO ISSUE OF CROSS CONTAMINATION OF FUELS. THE VEHICLE IS A 2010 TDI JETTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442836January 8, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
VEHICLE WILL NOT START ON FIRST 4-6 ATTEMPTS AFTER A COLD SNAP AND SUBSEQUENT WARM WEATHER. ISSUE POINTS TO WATER BUILDING UP IN INTERCOOLER HOSES. VW HAS TSB POSTED BUT MAY NOT FULLY RESOLVE ISSUE. 21 11 01 / 2025464 DATED MAY 24, 2011, TITLED "FROZEN CHARGE AIR COOLER ? ENGINE WILL NOT START". IT CALLS FOR INSTALLING A 1K0-198-803-B COLD WEATHER INTERCOOLER KIT. A LOT OF INTERNET DISCUSSION ON THIS: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=266863. DATE OF NO START: 25 DEC 2011 (WONDERFUL CHRISTMAS GIFT!) LOCATION: CENTRAL NEW YORK (UTICA AREA) MILEAGE: ~42000 SIGNIFICANT WEATHER BEFORE NO START: SOME VERY LIGHT SNOW... LOW OF 19F, HIGH OF 39F... SEE HTTP://WWW.WUNDERGROUND.COM/HISTORY/...Q_STATENAME=NA TOOK TO DEALER: NOT THAT DAY... HAD A STATE INSPECTION IN CHARLOTTE, NC SCHEDULED FOR LATER THAT WEEK AT VW OF SOUTH CHARLOTTE: THEY FOUND ZERO ISSUES WHEN I MENTIONED THE PROBLEM (NO CODES, ETC.) AND DIDN'T CHARGE ME ANYTHING FOR "CHECKING IT OUT". COMMENTS: THIS WAS THE FIRST NO-START SINCE BUYING THE JETTA IN 12/2008. CAR DID HAVE WEIRD "PHANTOM FUEL LOSS" ISSUE SINCE INITIAL IN-SERVICE DATE... AFTER 6 VISITS TO 2 DIFFERENT DEALERS COMPLAINING OF ISSUE IT WAS FINALLY ADDRESSED IN AN ECU UPDATE IN LATE WINTER/EARLY SPRING OF 2011. DATE OF NO START: 5 JAN 2012 LOCATION: PHILADELPHIA, PA MILEAGE: 44250 SIGNIFICANT WEATHER BEFORE NO START: COLD SNAP THE NIGHT BEFORE (MID TEENS F) THEN MEAN OF MID 30'S THIS DAY... HAPPENED IN MORNING OF 5TH WHEN IT WAS STILL COLD FROM NIGHT BEFORE. SEE: HTTP://WWW.WUNDERGROUND.COM/HISTORY/...LYHISTORY.HTML TOOK TO DEALER: NOT THAT DAY, BUT THE DAY AFTER. NO FAULTS FOUND AFTER A $50 DIAGNOSTICS CHECK SINCE "CAR WAS NOT IN WARRANTY". DEALER (FRED BEANS VW OF DEVON, PA) WANTS TO HAVE IT OVERNIGHT AFTER A SIMILAR COLD SNAP.. WILL PROVIDE LOANER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442810January 7, 2012
SEAT BELTS
SEAT BELT WILL NOT LONGER RETRACT INTO TENSIONING DEVICE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442610January 6, 2012
POWER TRAIN
I STARTED TO NOTICE A RATTLING NOISE PRIOR TO A DMF FLYWHEEL FAILURE. THE FAILURE CAUSED TO VEHICLE TO COME TO AN UNCONTROLLED OUT OF CONTROL STOP AT A 68 MPH SPEED. THIS PROBLEM IS KNOWN BY VW AMERICA AND HAS BEEN A UNDER A RECALL ORDER IN THE UK. VW HAS A REPAIR KIT FOR THIS KNOWN PROBLEM WITH A 1,600.00 INSTILLATION COST AND HAS FAILED TO CONTACT OWNERS AND ALERT THEM TO THE LIFE THREATENING RESULT OF THIS KNOWN CATASTROPHIC FAILURE. ALSO, A CATASTROPHIC FAILURE WILL RESULT IS COMPLETE TRANSMISSION REPLACEMENT (+8,000.00) AND POSSIBLY THE INJURY OR DEATH OF THE OCCUPANTS DUE TO AN UNCONTROLLED SLIDE AND DRIFT AND HIGH SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442641January 6, 2012
TIRES, TIRES:SIDEWALL
2ND TIRE OF THIS TYPE ON THIS VEHICLE THAT HAS DEVELOPED A SIDEWALL BUBBLE RENDING THE TIRE UNSAFE TO DRIVE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442730January 6, 2012
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
2012 JETTA TDI MANUAL, THE FIRST OCCURRENCE HAPPENED AFTER TRAVELING ON A DOWNHILL GRADE WHEN I CAME TO A COMPLETE STOP AT THE STOPLIGHT THE CAR STARTED TO SHUTTER AND ACTED LIKE IT WAS GOING TO STALL. THIS EXACT INCIDENT HAPPENED SEVERAL TIMES A MONTH FOR NO RHYME OR REASON. THE CAR HAS NOW STARTED TO DO THE SAME THING MORE FREQUENTLY AND WILL NOW STALL OUT. IT USED TO BE ON COLD STARTS AND WOULD HAPPEN WITHIN THE FIRST 10 MILES OF DRIVING. IT NOW DOES IT ANYTIME YOU ARE DRIVING. I TRIED TO START THE CAR AFTER WORK THREE DAYS AGO AND WHEN I STARTED THE CAR IT SHUTTERED AND STALLED, I ATTEMPTED TO START THE CAR THREE MORE TIMES BEFORE IT FINALLY STAYED STARTED. WHILE DRIVING HOME THE CAR ACTED UP AGAIN AT THE STOP LIGHT SHUTTERING AND ACTING LIKE IT WAS GOING TO STALL OUT. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP CAN'T FIGURE OUT THE PROBLEM. I AM SCARED THAT I WILL BE OUT IN THE INTERSECTION OR WORSE BE ON THE EXPRESSWAY AND THE CAR WILL STALL OUT AND I WILL END UP GETTING HIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442558January 5, 2012
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WOULD JERK STALL AND NO WARNING LIGHTS WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 02/15/12*LJ THE DEALER STATED THE STALLING PROBLEM WAS DUE TO NOT LETTING THE GLOW PLUG WARM-UP. UPDATED 02/22/12 UPDATED EVOQ 06/26/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442416January 4, 2012
POWER TRAIN
ON COOL DAYS (APPROXIMATELY 40 DEGREES FAHRENHEIT AND BELOW), THE AUTOMATIC TRANSMISSION STARTS OUT IN EMERGENCY RUNNING MODE IN THIRD GEAR. IF CAR WARMS UP SUFFICIENTLY, THE IGNITION CAN BE TURNED OFF AND RESTARTED TO GET THE TRANSMISSION TO WORK CORRECTLY. I HAVE READ MANY BOARDS WHERE PROBLEMS VERY SIMILAR TO THIS SEEM WIDESPREAD AND MANY HAVE BEEN FORCED TO DO COSTLY REPAIRS. A RECALL MAY BE NECESSARY FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442424January 4, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF FIRST GEAR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 66,783. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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