Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10451535March 13, 2012
POWER TRAIN
AT STEADY THROTTLE ANGLE OF ACCELERATOR PEDAL, SLOW SPEEDS PULLING OUT ON TO MAIN ROAD WITH HEAVY TRAFFIC. DSG CAN NOT SELECT THE PROPER GEAR AND HESITATES SO BADLY THAT WE WERE ALMOST T- BONED IN THE DRIVERS SIDE OF THE JETTA BY ON COMING TRAFFIC. I GUESS ABOUT .1 TENTH OF A SECOND NO MOVEMENT FOR THE JETTA. THIS DSG HAD A DAUL CLUTCH FLYWHEEL AND IS A COMPUTER SHIFTED MANUAL TRANSMISSION ON DUAL SHAFTS TO OUTPUT DRIVE. I CALLED THIRD DIFFERENT DEALER AND ALL SAY THIS IS THE WAY THE JETTA WITH DSG PERFORMS. DEALER GUNTHER VOLKSWAGEN IN BUFORD WAS HELPFUL, AND ACKNOWLEDGED THE PROBLEM. VOLKSWAGEN HAS NO SOFTWARE FIX. VILLAGE VOLKSWAGEN CHATTANOOGA, TN ADVISOR SHARED THAT ALL DSG TRANSMISSIONS HAVE THE PROBLEM. VOLKSWAGEN DESIGNED AND MAKE THE DSG, WHY CAN THEY NOT FIX THE PROBLEM? THIS IS A SAFETY PROBLEM THAT WILL END UP GETTING DRIVERS AND PASSENGERS HURT. THE JETTA JUST STANDS STILL IN THE MIDDLE OF THE LANE AS THE COMPUTER DECIDES WHAT GEAR SELECTION IS NEEDED. THIS HAS HAPPENED TO US THREE DIFFERENT TIMES. MY WIFE IS SCARED TO DRIVE THE JETTA FOR FEAR OF A ACCIDENT. WE HAVE CONTACTED VOLKSWAGEN OF AMERICA ABOUT THE PROBLEM. AFTER MARKET SOFTWARE COMPANY UNITRONICS HAS A SOFTWARE FIX AT A COST OF $500.00. PLEASE CONTACT ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451153March 12, 2012
FUEL SYSTEM, DIESEL
THE DIESEL HPFP FAILED WHILE DRIVING. CAR LOST POWER AND HAD TO BE TOWED TO DEALER FOR REPAIR. ENTIRE FUEL SYSTEM WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451304March 12, 2012
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I BOUGHT THIS CAR USED IN 2003 AND HAD PROBLEMS WITH IT SINCE. ESC LIGHT COMES ON ALL THE TIME. REPLACED IGNITION COILS, MASS AIR FLOW SENSOR, OXYGEN SENSOR, AND SPARK PLUGS MULTIPLES TIMES TO TRY AND FIX THE CHECK ENGINE LIGHT THAT KEEPS COMING BACK ON. IT KEEPS SPITTING OUT RANDOM CYLINDER MISFIRE CODES. PASSENGER SIDE WINDOW BROKE. THE ARM REST HINGE BROKE. THE GLOVE COMPARTMENT HINGE BROKE. BRAKE LIGHTS NEED REPLACING CONSTANTLY. WATER PUMP BROKE WHILE DRIVING IN THE MIDDLE OF FREEWAY AND THE TEMPERATURE GAUGE SHOT THROUGH THE ROOF. A RANDOM TUBE/HOSE IN THE ENGINE BROKE. TRANSMISSION PROBLEM, COULD NOT SHIFT FROM PARK TO DRIVE. INTERIOR CABIN SMELLS LIKE CRAYON. VERY ROUGH IDLE, NEED TO WARM UP THE CAR FOR AT LEAST 5 MINS EVERY MORNING OR ELSE THE CAR WILL STALL. I NOTICED IF YOU DO NOT WARM THE CAR LONG ENOUGH, YOU HAVE TO PRESS THE BRAKE PEDAL VERY HARD TO GET IT TO STOP. I CAN COPE WITH ALL THE ABOVE ISSUES BUT I CANNOT TOLERATE THE CAR RANDOMLY STALLING/ENGINE DYING WHILE DRIVING AROUND THE CITY. LATELY THE CAR IS MAKING WEIRD NOISES LIKE IT RAN OVER A POTHOLE. I GAVE AWAY THE CAR AND WILL NEVER AGAIN OWN ANY CARS MADE FROM VOLKSWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450885March 9, 2012
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER EA11003 (FUEL SYSTEM, DIESEL) THAT COULD POSSIBLY HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 03/21/12 *BF UPDATED 03/23/12. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451008March 9, 2012
ENGINE AND ENGINE COOLING
COMPLETE ENGINE SHUT-OFF, WITHOUT WARNING OR STUMBLING, INCLUDING ALL SUPPORT SYSTEMS (POWER STEERING AND BRAKES, ETC). NO DASH LIGHTS, ETC. AFTER 30 SECONDS, CAR RESTARTS. HAS NOW HAPPENED MULTIPLE TIMES. DEALER HAS EXAMINED AND OFFERS NO EXPLANATION OR FIX, BECAUSE THEY CAN'T "REPLICATE" THE PROBLEM, AND CAR THROWS NO CODES WHEN FAILURE OCCURS. THIS IS VERY DANGEROUS. THE SUDDENNESS OF THE FAILURE LEAVES LITTLE TIME TO PULL OFF THE ROAD, SOMETIMES FORCING DRIVER TO STOP IN THE MIDDLE OF THE ROAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450666March 7, 2012
POWER TRAIN
AT INTERSTATE SPEED, I HEARD A BANG AND THE DSG TRANSMISSION DROPPED INTO FIRST GEAR. I WAS ALMOST REAR-ENDED BY OTHER MOTORISTS DUE TO THE SUDDEN DECELERATION, BUT WAS ABLE TO MAKE IT TO THE RIGHT SHOULDER. ALL TRANSMISSION INDICATOR LIGHTS WERE FLASHING ALONG WITH THE CHECK ENGINE ICON . I WAS ABLE TO LIMP HOME WITH ONLY FIRST GEAR AVAILABLE! FAULT CODE ANALYSIS SHOWS A MECHATRONIC MODULE FAILURE INSIDE THE DSG. DEALER SAID THERE WERE MANY DSG UNITS RECALLED LAST SUMMER, BUT MINE WAS NOT ON THE LIST. :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450429March 6, 2012
FUEL SYSTEM, GASOLINE
I DROVE THROUGH LITTLE STAGNANT WATER ABOUT 6 TO 8 INCHES ON PERIMETER RD. WEST. AFTER DRIVING THROUGH THE WATER, THE CAR BEGAN RUNNING AND IDLING ROUGHLY. THE CAR EVENTUALLY STALLED ON PERIMETER RD. WEST, IMMEDIATELY SOUTH OF THE BLUE PLAINS TUNNEL SITE. A PASSING DRIVER HONKED AND YELLED TO GET OUT OF THE CAR BECAUSE IT WAS ON FIRE. WE WITNESSED FLAMES COMING FROM THE UNDERSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10450562March 6, 2012
SEATS
SHORTLY AFTER TURNING THE DRIVERS SEAT HEATER ON, OPERATOR SMELLED SOMETHING BURNING AND FELT HER LEFT LEG BURNING. SHUT HEATER OFF AND TOOK TO DEALER, WHO ACTED SURPRISED THAT WE HAD A PROBLEM!! THEY CHARGED US TO LOOK AT THE SEAT, CLAIMING THE POWER SUPPLY WIRE UNDER THE SEAT HAD BEEN PULLED APART SHORTING OUT THE GRID WIRING. LONG STORY SHORT, THEY CLAIMED SOMETHING MUST HAVE BEEN JAMMED UP UNDER THE SEAT CAUSING THE PROBLEM. THEY OFFERED TO DO THE NECESSARY REPAIRS FOR $630. I THOUGHT THEIR ANSWER WAS CREATIVE, BUT AFTER READING ALL THE OTHER COMPLAINTS WHICH ARE VIRTUALLY IDENTICAL(QUARTER SIZED HOLE IN THE SEAT COVER), I'M CALLING [XXX]. I AM DISGUSTED WITH HOW VW HAS RESPONDED TO ALL OF US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10450566March 6, 2012
AIR BAGS, ELECTRICAL SYSTEM
I TURNED MY CAR ON, AND THE AIRBAG WARNING LIGHT CAME ON. THE OWNER'S MANUAL STATES TO TAKE IT IMMEDIATELY TO A DEALER. I DID SO, AS QUICKLY AS POSSIBLE, FOR COMPUTER DIAGNOSTICS. I WAS TOLD THE PODS SYSTEM HAD FAILED ON MY PASSENGER SIDE. MY PASSENGER AIRBAG DOES NOT TURN ON WHEN I HAVE A PASSENGER IN THE CAR. VW TOLD ME THEY WOULD NOT PAY FOR THE PART BECAUSE I WAS OUT OF WARRANTY, DUE TO MILEAGE. HOWEVER, I WAS ALSO TOLD THAT WEAR AND TEAR ON A VEHICLE DOES NOT IMPACT THE FUNCTIONING OF THE AIRBAGS. NOW, VW HAS A NATIONWIDE BACKORDER OF THE PART TO REPAIR MY VEHICLE, WITH NO INDICATION OF WHEN I WILL BE ABLE TO REPAIR MY VEHICLE. AS OF NOW, MY VEHICLE IS UNSAFE FOR PASSENGERS. ACCORDING TO THE DRIVER'S MANUAL, AIRBAG FAILURES MAY ALSO REDUCE THE EFFECTIVENESS OF THE RESTRAINT SYSTEM IN THE EVENT OF A CRASH. FOR THE PRICE OF THIS VEHICLE, I WOULD NOT EXPECT THE AIRBAGS TO FAIL, EVER, LET ALONE IN BARELY THREE YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450345March 5, 2012
FUEL SYSTEM, DIESEL, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE ENGINE WOULD ALSO MISFIRE AND THE VEHICLE WOULD JERK AND DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THE CONTACT THAT THE B VALVE, THE GLOW PLUG AND THE GLOW PLUG HARNESS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO A SECOND DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS STATED THAT THE DIRECT SHIFT GEARBOX UNIT WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED A RECALL FOR THE 2009-2010 MODELS UNDER NHTSA CAMPAIGN ID NUMBER: 09V333000 (POWER TRAIN:AUTOMATIC TRANSMISSION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE RECALL DID NOT INCLUDE THE 2005 MODEL VEHICLES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. UPDATED 04/02/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450398March 5, 2012
AIR BAGS
CAR WAS DRIVEN DAILY AND AIR BAG ERROR INDICATOR CAME ON AND HAS STAYED ON. VW NOT WILLING TO FIX ISSUE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450962March 5, 2012
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
BACK IN 2007 RECALL FOR HEATED SEATS IN VOLKSWAGEN'S. ISSUED RECALL FIXED BOTH DRIVERS AND PASSENGERS SEATS AS NEW ONES WERE ORDERED AND SHIPPED IN FROM OVERSEAS, DUE TO BOTH CATCHING FIRE AND BURNING HOLES IN SEATS ONE SEAT BEING THE DRIVERS BURNT A HOLE IN MY JEANS AND BURNED MYSELF. AS OF 3/5/12 DRIVERS SIDE SEAT IS GETTING SO HOT IT HAS BURNT THE MATERIAL ON THE SEAT AGAIN AS IT STARTED SMOKING. QUICKLY TURNED IT OFF. PROBLEM THOUGHT WAS FIXED AS RECALL IN 2007, NOT FIXED APPARENTLY.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10449920March 1, 2012
POWER TRAIN
I OWN A 2006 VOLKSWAGEN JETTA TDI DIESEL (BRM ENGINE CODE). THIS CAR HAS DIED ON ME 4 TIMES NOW, 3 THREE TIMES ON THE EXPRESSWAY. IT ALWAYS HAPPENS WHEN THE ENGINE GETS TO NORMAL OPERATING TEMPERATURE AND WHEN I COME TO A STOP. IT DOES NOT HAPPEN ANY OTHER TIME. BY THE WAY IT ACTS, I ASSUMED IT WAS SOME SORT OF FUEL PROBLEM. DUE TO THE MILD WINTER HERE IN SOUTHERN INDIANA THE FUEL IS NOT GELLING. CODE READER DISPLAYS "NO CODES". I CHANGED THE FUEL FILTER. THEN THE FUEL PUMP RELAY, AND TODAY I INSTALLED A NEW FUEL PUMP. I STARTED THE CAR AND LET IT WARM UP FOR ABOUT 20 MINUTES. I DROVE IT DOWN THE ROAD, SLOWED TO A STOP AND IT DIED. IT WILL START BACK UP AFTER THE ENGINE COOLS DOWN SOME. THIS CAR WAS AT OUR LOCAL VOLKSWAGEN DEALERSHIP FOR 3 DAYS. EVEN AFTER THEY CONSULTED WITH VW TECH'S THEY COULDN'T FIGURE IT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449709February 29, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, HE NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED AND FLASHING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT THE CRANK SHAFT SENSOR FAILED AND THE VEHICLE WAS MISFIRING. THE VEHICLE WAS TAKEN TO ANOTHER MECHANIC WHERE THEY ADVISED THE CONTACT THAT THE TIMING CHAIN SPROCKETS HAD BEEN SHAVED DOWN, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED FOR THE TIMING CHAIN SPROCKETS AS WELL AS OTHER COMPONENTS. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS APPROXIMATELY 60,005. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449549February 28, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR UNRELATED REPAIRS WHEN THE MECHANIC ADVISED THE CONTACT THAT THE DUAL MASS FLYWHEEL WOULD HAVE TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449619February 28, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE ENTIRE ELECTRICAL SYSTEM INCLUDING THE LIGHTING AND INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE PRIVATE MECHANIC CONFIRMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449435February 27, 2012
VISIBILITY, POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE PROPERLY WHILE DRIVING IN RAINY WEATHER. THE VEHICLE ALSO FAILED TO ACCELERATE ON ANOTHER OCCASION.THE VEHICLE WAS TAKEN TO THE DEALER BUT THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 77 AND THE CURRENT MILEAGE WAS 1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449195February 24, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE TRUNK WOULD OPEN WITHOUT ACTIVATION INDEPENDENTLY AND WOULD IMPAIR HIS VISION IF IT OPENED WHILE THE VEHICLE WAS IN MOTION. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449142February 23, 2012
SERVICE BRAKES, HYDRAULIC
REAR PASSENGER SIDE BRAKE PAD WORN DOWN TO METAL WHILE REAR DRIVER SIDE HAS 5 MM LEFT ON IT. DEALER INDICATES A FAULTY CALIPER. WOULD NOT EVEN ENTERTAIN THE POSSIBILITY OF A STICKING LEFT PARKING-BRAKE CABLE OR NOT PROPERLY ADJUSTED PARKING CABLE THAT MIGHT NOT BE LETTING THE LEFT REAR CALIPER RELEASE COMPLETELY (CABLE READJUSTMENT IT'S A PAIN SINCE THE REAR HALF OF THE CENTER CONSOLE HAS TO BE DISASSEMBLED TO GET ACCESS TO THE PRIMARY ADJUSTER NUT AND MECHANICS DO NOT LIKE TO MESS WITH IT). DEALER WOULD NOT REPLACE REAR PADS AND ROTORS IF I DID NOT ALSO REPLACE THE CALIPER, EVEN THOUGH SERVICE MANAGER ACKNOWLEDGED THAT DIAGNOSTIC WAS ONLY BASED ON VISUAL INSPECTION AND NOT ON TAKING APART THE REAR BRAKE ASSEMBLY TO PROPERLY INSPECT THE CALIPER. FOR THE AUTO TECHNICIAN TO KNOW IT IS A FAULTY CALIPER (INSTEAD OF STICKING CABLE OR OTHER ISSUE) WITHOUT REMOVING IT FROM THE VEHICLE AND ONLY UPON VISUAL INSPECTION MUST MEAN THAT VW IS AWARE OF THE FAULTY CALIPERS AND KEEPING QUIET ABOUT IT UNTIL THE CUSTOMER WALKS INTO THE DEALERSHIP WITH THE PROBLEM. PREMATURE AND/OR UNEVEN REAR BRAKE PAD WEAR APPEARS TO BE A COMMON ISSUE ON JETTAS, AS HAS BEEN EXTENSIVELY DOCUMENTED ON JETTA OWNERS FORUMS AND WEBSITES. AS INDICATED BY A VW MECHANIC ON AN INTERNET FORUM "VW NEEDS TO DESIGN INTO THE PARKING BRAKE ADJUSTING SCREW INSIDE THE REAR CALIPER PISTON A MORE ROBUST SYSTEM TO SPRING THE REAR CALIPERS PISTON BACK AWAY FROM THE PADS AFTER BRAKE APPLICATION. INTERNAL BRAKE ADJUSTER SCREW SPINS OUT AS THE PISTON TRAVELS OUT WITH WEAR OF THE PADS. PROBLEM IS VW KNOWS THE ADJUSTER SCREWS INTERNAL THREADS DRAG TOO MUCH TO ALLOW THE NATURAL TENDENCY OF THE PISTON O-RINGS TO ROLL BACK THE PISTON TO THE PRE BRAKE APPLICATION USAGE POSITION OF THE BRAKE. I HAVE HAD TO REPLACE SEVERAL CALIPERS TO GET THE CALIPERS THAT RELEASE THE PADS TENSION PROPERLY AFTER BRAKING APPLICATION." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448893February 22, 2012
SUSPENSION
VW HAS REPLACED CONTROL ARM BUSHINGS AND THE NEW BUSHINGS HAVE FAILED SHORTLY THEREAFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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