Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10456507April 25, 2012
STRUCTURE:BODY
SUNROOF DRAINAGE TUBES BECAME UNGLUED FROM THE DRAINING NIPPLES THAT ATTACH TO THE PANORAMIC SUNROOF ASSEMBLY CAUSING A LARGE WATER LEAKS EVERY TIME IT RAINED. THE A, B, C, AND D INTERIOR PILLARS AND HEADLINER BECAME SOAKED AS DID THE INTERIOR CARPETS AND OTHER COMPONENTS INCLUDING THE FUSE PANEL BOX AND CENTRAL ELECTRONICS CONTROL MODULE (CECM) BEHIND THE DRIVER'S SIDE DASH CAUSING INTERMITTENT ELECTRICAL SHORTS AND DRIVABILITY ISSUES. THIS IS A REAL SAFETY HAZARD THAT HAS AFFLICTED MANY VW SEDANS WITH THE STANDARD GLASS SUNROOF AND WAGONS EQUIPPED WITH THE OPTIONAL PANORAMIC GLASS SUNROOF. EVIDENCE OF OTHER FAILURES OF THESE COMPONENTS HAS BEEN DOCUMENTED ON MANY VW ADVOCATE FORUMS BUT NO VW TSB OR RECALL CAMPAIGNS HAVE BEEN ISSUED TO DATE TO ADDRESS THIS DEFECT. THE REPAIR IS VERY COSTLY (4-5 HOURS OF LABOR PLUS PARTS). A CLASS-ACTION LAWSUIT IS CURRENTLY UNDERWAY FOR THIS SAME DEFECT FOR MANY VOLKSWAGEN CARS UP TO 2009 BUT THE SAME DEFECT PERSIST IN 2009 AND NEWER JETTA SEDANS AND SPORTWAGENS WITH SUNROOFS. I URGE THE NTSA TO INVESTIGATE THIS SAFETY HAZARD ON AFFECTED VW VEHICLES FROM 2009-2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456016April 22, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHILE DRIVING ON A MAJOR HIGHWAY, MY VW'S DSG TRANSMISSION STARTED SLIPPING AND SHIFTING ERRATICALLY. THE ENGINE RPMS WOULD INCREASE TO 6000 THEN DROP SUDDENLY TO 500. WHILE THIS WAS HAPPENING, THE ENGINE WOULD SUDDENLY REENGAGE, CAUSING THE CAR TO SURGE AND BUCK. THE TRANSMISSION WOULD THEN SLIP AGAIN, AND THE ENGINE SURGING AND VEHICLE BUCKING CYCLE WOULD CONTINUE. SYMPTOMS OF THE DSG TRANSMISSION FAILURE OCCURRING; TRANSMISSION WOULD SLIP. RPMS WOULD INCREASE THEN DECREASE SUDDENLY AND WITHOUT WARNING. ENGINE WOULD ENGAGE THEN DISENGAGE CAUSING THE VEHICLE TO VIOLENTLY BUCK, SHAKE, AND JERK. THE PRNDS NOMENCLATURE WOULD FLASH RAPIDLY, INDICATING A FAULT WITHIN THE SYSTEM. THE FINAL INDICATION OF THE SEVERITY OF THE DSG TRANSMISSION'S COMPLETE FAILURE WAS THE CARS INABILITY TO MOVE UNDER THROTTLE. THE CARS VELOCITY WAS COMPLETELY UNCONTROLLABLE. I AM VERY METICULOUS ABOUT THE MAINTENANCE OF MY VEHICLES. VW REQUIRES A FLUID AND FILTER CHANGE AT 40,000 FOR THE DSG. I HAD MINE DONE AT 39,000 THIS HAPPENED ON I70 ON THE BORDER OF PA/MD. I WAS ABLE TO MOVE THE CAR TO THE SHOULDER WITHOUT LOSS OF LIFE OR PROPERTY. HOWEVER, HAD THIS DSG/TRANSMISSION FAILURE OCCURRED ON 495 IN VA/MD, ( WHICH WAS MY LOCATION JUST 2 HOURS PRIOR) THE RESULTS COULD HAVE BEEN CATASTROPHIC. VW IS WELL AWARE OF THIS ISSUE WITH ITS DSG TRANSMISSION, BOTH DOMESTICALLY AND INTERNATIONALLY. NOTE THE VIN SPECIFIC RECALL IN THE US FOR DSG/MECHATRONIC/ TEMP SENSOR. HOWEVER, THIS ISSUE IS WIDESPREAD. MY VIN IS NOT SPECIFIED IN THE RECALL, YET MY VEHICLE HAS EXPERIENCED THE SAME ISSUE AND FAILURE AS THAT SPECIFIED IN THE RECALL. THE FAILURE OF MY DSG TRANSMISSION WAS COMPLETELY UNEXPECTED AND WITHOUT WARNING. HAD I NOT HAD THE OPPORTUNITY TO PULL MY CAR SAFELY TO THE SIDE OF THE ROAD, THE RESULTS COULD HAVE BEEN SEVERE INJURY OR WORSE YET, LOSS OF LIFE FOR ME OR OTHER DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455723April 19, 2012
FUEL SYSTEM, GASOLINE
WHILE REPLACING FUEL FILTER CARTRIDGE I FOUND METAL SHAVINGS IN THE FILTER HOUSING. THE NEXT WILL BE HIGH PRESSURE FUEL PUMP FAILURE WITH THE HEAVY FUEL SYSTEM CONTAMINATION BY METAL SHAVINGS AS PER COMMON SCENARIO. SHOULD BE NOT PLEASANT EXPERIENCE. VW SHOULD CONCENTRATE ON FUEL FILTER/SYSTEM ROUTINE CHECK UP AND OFFER PREVENTIVE MAINTENANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455825April 19, 2012
AIR BAGS, ELECTRICAL SYSTEM
WHEN BACKING OUT OF MY DRIVEWAY MY DRIVERS SIDE AIRBAG DEPLOYED FOR NO REASON. I DIDN'T HIT ANYTHING. NOW THE ENGINE STARTS THEN STALLS. ALL DASH LIGHTS ARE NOW OUT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455680April 18, 2012
SEATS
HAD THE CAR CLEANED AND WHEN I GOT THE CAR BACK THE SEAT ADJUSTMENT WOULD NO LONGER WORK. IT HASN'T WORKED SINCE. THE SEAT SLIDES FORWARD AND BACK AT WILL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455694April 18, 2012
ENGINE AND ENGINE COOLING
VEHICLE STALLED ON TWO SEPARATE OCCASIONS. IN MARCH THE CAR CUT OFF WHILE SITTING AT A LIGHT. ON 4/17/12, THE VEHICLE STALLED WHEN COMING TO A STOP FROM AN OFF RAMP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456212April 17, 2012
FUEL SYSTEM, DIESEL
2009 VOLKSWAGEN JETTA TDI 2.0L. CONSUMER WRITES IN REGARDS TO A FAULTY FUEL PUMP SYSTEM *TGW THE CONSUMER STATED WHEN SHE CAME UPON A STOP LIGHT, THE VEHICLE STALLED. THE GLOW PLUG LIGHT, ENGINE LIGHT AND A MESSAGE INDICATING ENGINE FAULT WORKSHOP ALL FLASHED. THE CONSUMER MANAGED TO RE-START THE VEHICLE. AS SHE CONTINUED TO DRIVE, SHE NOTICED THE VEHICLE WAS BECOMING LESS RESPONSIVE. SHE APPLIED PRESSURE TO THE ACCELERATOR, ONLY TO SEE THE RPM'S RAISE VERY HIGH AND THEN DROP TO ZERO WITH NO FLUCTUATION IN SPEED. THE CONSUMER STATED THE VEHICLE STALLED AGAIN. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED, BUT WAS BARELY RUNNING. THE VEHICLE HAD COMPLETELY LOST IT'S ABILITY TO ACCELERATE. SHE SHIFTED THE GEAR INTO DRIVE AND MANAGED TO GET TO A LOCAL AUTO PARTS STORE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY INFORMED THE CONSUMER THE FUEL SYSTEM WOULD NEED TO BE REPLACED. THE DEALER INFORMED THE CONSUMER VW WAS COVERING THE COST OF THE REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455353April 16, 2012
FUEL SYSTEM, GASOLINE
WITHOUT WARNING, THE ENGINE SHUT DOWN WHILE DRIVING DOWN A BUSY ROAD. CHECK ENGINE AND GLOW PLUG WARNING LIGHT CAME ON. WAS JUST ABLE TO COAST TO THE SHOULDER OF THE ROAD. CAR WOULD TURN OVER, BUT ENGINE WOULD NOT START. CAR TOWED TO DEALER. WAS TOLD THERE WAS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP, AND METAL SHARDS WERE FOUND THROUGHOUT THE FUEL SYSTEM. VW REPLACED THE ENTIRE FUEL SUPPLY SYSTEM (INCLUDING FUEL TANK) AND FUEL INJECTION SYSTEM. I CAN PROVIDE LIST OF PARTS, IF NEEDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455243April 14, 2012
FUEL SYSTEM, GASOLINE
2012 VW JETTA TDI SPORTWAGON 10408 MILES. FLASHING GLOW PLUG LIGHT, AND CAR WOULD NOT GO OVER 40 MPH. DEALER REPLACED THE FUEL PRESSURE GAUGE. DAY AFTER REPAIR BOTH THE GLOW PLUG LIGHT AND CHECK ENGINE LIGHT CAME ON, WOULD NOT GO OVER 40 MPH. DEALER THEN REPLACED THE HPFPUMP PER VW TECH RECOMMENDATIONS. FUEL (DIESEL) WAS CHECKED ON BOTH REPAIRS AND NOT FOUND TO BE FAULTY. A KNOWN ISSUE WITH THIS CAR, THOUGH SUPPOSEDLY "FIXED". MY CONCERNS ARE FOR ADDITIONAL FAILURE, POTENTIALLY LEAVING US STRANDED OR ON A FREEWAY GOING 40MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455267April 14, 2012
ELECTRICAL SYSTEM
THE DRIVERS SIDE DOOR ELECTRICAL SYSTEM DOES NOT WORK. THE LOCKS, WINDOWS, MIRRORS, TRUNK LATCH, GAS TANK LATCH, MIRROR DEFROSTER ET AL. IN SPEAKING THE VW SERVICE REPS THEY KNEW RIGHT AWAY THAT THE ISSUE WAS A BROKEN HARNESS. THEY INDICATED IT HAD FAILED IN MANY OTHER VEHICLES. HOWEVER, IN SPEAKING WITH VW CUSTOMER CARE THEY ARE NOT WILLING TO ACCEPT RESPONSIBILITY FOR THE KNOWN ISSUE. BUT THE DOORS CAN NOT BE LOCKED OR UNLOCKED, THE DOOR AJAR LIGHT REMAINS ON AND DINGS ALL THE TIME, THE INTERIOR LIGHTS ARE ON NIGHT AND DAY MAKING VISIBILITY AT NIGHT DIFFICULT AND LAST BUT NOT LEAST THE WINDOWS CANNOT BE PUT DOWN. PLEASE ADDRESS THIS AS VW DOES NOT APPEAR WILLING AND THIS ISSUE IS EVERYWHERE WITH THIS MODEL YEAR AND MAKE. THANKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455098April 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT PULLED IN THE HIS GARAGE, HE PUSHED THE START/STOP IGNITION BUTTON TO TURN OFF THE CAR, AND THEN PUSHED THE REMOTE BUTTON FOR HIS GARAGE DOOR TO CLOSE. HE OPENED HIS HOUSE DOOR AND SOON BECAME DISTRACTED AND INADVERTENTLY EXITED THE VEHICLE WITHOUT PUTTING IT IN PARK. MOMENTS LATER, THE VEHICLE ROLLED OUT OF THE GARAGE, BEFORE IF FULLY CLOSED. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. UPDATED 6/12/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454861April 11, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEADLIGHT WAS DEFECTIVE. THE DEALER DIAGNOSED THAT THE MAIN FUSE BOX MELTED, CAUSING FIVE EXTERIOR LIGHTS TO BECOME DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454643April 10, 2012
SEAT BELTS
ON FOUR SEPARATE OCCASIONS, THE REAR SEATBELTS HAVE LOCKED IN THE FULLY WITHDRAWN POSITION AND WILL NOT RETRACT, REQUIRING COMPLETE MECHANISM REPLACEMENT. THIS OCCURRED INITIALLY AFTER PURCHASE ON A ROAD TRIP WITH OUR KIDS, THEN RECENTLY AGAIN ON BOTH SIDES, AND AGAIN JUST A WEEK AGO. ON ALL BUT THE MOST RECENT OCCURRENCE WERE REPLACED AT NO CHARGE BY VW. THE MOST RECENT OCCURRENCE MAKES US BELIEVE THIS IS A TRUE DEFECT IN THE MECHANISM. VW HAS NOT, TO MY KNOWLEDGE, ACKNOWLEDGED ANY DEFECT OR MADE A REVISION TO THE PART. THE SAFETY CONCERN IS THAT THE BELT WILL LOCK AND NOT RETRACT DURING TRANSIT, ENDANGERING MY PASSENGERS IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454572April 9, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
THE DUAL MASS FLYWHEEL ( DMF ) FAILED AT 90,801 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454242April 5, 2012
ELECTRICAL SYSTEM
THE CAR ALARM RANDOMLY ARMS ITSELF WHILE PARKED. THE REPAIR SHOP SEES NO ERROR CODES BUT WE CAN SEE THAT THE DOOR AJAR INDICATOR RANDOMLY LIGHTS UP WHILE DRIVING. ODDLY, THE DOOR OPEN CHIME DOES NOT SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454177April 4, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
DUAL MASS FLYWHEEL(DMF) DETACHED ITSELF,CAUSING ENORMOUS DAMAGE TO THE TRANSMISSION(DSG).INITIALLY,I HAVE TO REPLACE DMF,THEN CRANKSHAFT POSITIONING SENSOR,CRANKSHAFT SEAL AND BEARING.THIS REPAIR COST ME $1,700.00. *TR AFTER TAKING A CLOSER LOOK AT THE CAR,THE MECHANIC FOUND OUT THAT,BECAUSE OF THE DAMAGESDMF HAS CAUSED TO THE TRANSMISSION,THE TRANSMISSION IS NOW LEAKING OIL.A PIECES OF THE DMF CUT INTO THE CASING OF THE TRANSMISSION AND CREATED A NUMBER OF HOLES.AS A RESULT OF ALL THIS,THE MECHANIC SUGGESTED,AS MY ONLY SOLUTION,TO REBUILT TRANSMISSION,WHICH COST AN ADDITIONAL $ 3,300.00. VW OF AMERICA,DENIED ANY REIMBURSEMENT,BECAUSE WARRANTY EXPIRED IN JANUARY 2011.THEY CAN NOT EXPLAIN WHY DMF FAILD.THEY JUST LOST ONE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454194April 4, 2012
FUEL SYSTEM, GASOLINE
WHILE DRIVING IN THE CITY, THE CAR DIESEL ENGINE STARTED TO LOOSE POWER AND VIBRATE. THE CAR STALLED IN THE MIDDLE OF THE ROAD WITH TRAFFIC HAVING TO STOP BEHIND US. WE MANAGED TO MOVE ASIDE AND PUSH THE CAR TO A LOW TRAFFIC ROAD. WE TOWED THE CAR TO THE NEAREST GARAGE. AN INITIAL INSPECTION INDICATED THAT THE FUEL SYSTEM WAS DAMAGED, REASON FOR SENDING IT TO THE VW DEALER AT CLEAR LAKE. THE DEALER TOLD US THAT VW OF AMERICA IS CONSIDERING HELPING US WITH THE REPAIR, QUOTED BETWEEN $7,200 TO $10,000, AND HAD INSTRUCTED THEM TO ORDER THE PARTS. TODAY, HOWEVER, IT WAS SUGGESTED THAT I COULD APPROVE THE REPAIRS FOR THEM TO START WORKING ON THE CAR AND NO RESPONSE WAS AVAILABLE FROM THE MANUFACTURER. THE PROGNOSIS IS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP THAT RELEASED METALLIC DEBRIS INTO THE FUEL SYSTEM. AT THE MOMENT OF THE INCIDENT THE CAR WAS BARELY 15 MONTHS OLD, WITH 43K MILES AND PROPERLY MAINTAINED. IT DOES NOT GO THROUGH HEAVY TRAFFIC AND ONLY RIDDEN ON REGULAR ROADS. TO MY QUESTION ABOUT HOW COULD I HAVE AVOIDED THIS PROBLEM, THE VW SERVICE REP STATED THAT IT WAS A SIMPLE MECHANICAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453751April 2, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SPOKES ON THE LEFT FRONT WHEEL BROKE. THE CONTACT WAS TRAVELING 55 MPH AT THE TIME OF THE FAILURE. THE CONTACT DID NOT THINK THE VEHICLE HIT A POT HOLE. THE CONTACT STATED THE TIRE WAS STILL INFLATED, BUT THE WHEEL HAD FAILED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453800April 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE TRAVELING 30 MPH THE CONTACT NOTICED THE VEHICLE SUDDENLY SHIFTED INTO NEUTRAL GEAR AND WOULD NOT SHIFT INTO ANY OTHER GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE REPRODUCED. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE CURRENT AND FAILURE MILEAGE WAS 50,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453588March 30, 2012
UNKNOWN OR OTHER
THE PLASTIC SILVER LINING UNDER THE SIDE WINDOWS DOES NOT FIT PROPERLY. THIS CREATES A VIBRATION/RATTLING NOISE WHICH IS ANNOYING AND IS DISTRACTING TO THE DRIVER. THIS CAN CAUSE A SAFETY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta