Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10461151June 10, 2012
LATCHES/LOCKS/LINKAGES
2008 WOLFSBURG EDITION JETTA: STARTED EXPERIENCING ISSUES WITH ONE DOOR LOCK AND THE DEALER TOLD ME THAT THE LOCKS CAN GO BAD AND NEED TO BE REPLACED, COSTING $450 FOR THE REPLACEMENT. AFTER HAVING THIS FIXED, ONLY TWO MONTHS LATER, ANOTHER LOCK STARTED HAVING AN ISSUE. I HAVE NOT YET REPLACED THIS LOCK, BUT NOW A THIRD LOCK IS STARTING TO EXPERIENCE PROBLEMS ON THE SAME VEHICLE. AT THIS RATE, I EXPECT THE FOURTH AND FINAL LOCK TO START HAVING ISSUES. AT $450 FOR EACH LOCK REPLACEMENT, THIS SEEMS EXCESSIVE. ON A SINGLE CAR THAT IS KEPT IN A GARAGE, WITH ONLY TWO ADULTS (NO CHILDREN) USING THE FRONT DOORS, IT DOESN'T MAKE SENSE HOW THREE DOORS CAN EXPERIENCE LOCK ISSUES, UNLESS THERE WAS SOME LARGER ISSUE WITH THE LOCKS. THIS IS A SERIOUS ISSUE AS THE LOCKS SERVE AS THE FIRST LINE OF DEFENSE IN ANTI-THEFT. AFTER SEARCHING ONLINE AND SEEING OTHERS WITH SIMILAR ISSUES, I DECIDED TO REPORT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460955June 7, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE WIRING HARNESS AND AIR BAGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460756June 6, 2012
STEERING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE LOST CONTROL OF THE STEERING AND WAS UNABLE TO MANEUVER THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,074. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461511June 5, 2012
ELECTRICAL SYSTEM
THE CAR HAS 83K MILES, SINCE APPROX 1 YEAR AGO (73K MILES) THE LCD MULTIFUCTION DISPLAY IS GETTING DIMMER AND DIMMER UP TO THE POINT THAT SOMETIMES IS ALMOST UNREADABLE AND THE PROBLEM OCCUR ONLY WHEN THE CAR IS EXPOSED TO HIGH TEMPERATURES. (IN THE MORNING THE LCD BRIGHTNESS IS NORMAL). I DID SOME RESEARCH IN THE INTERNET AND FOUND OTHER PEOPLE HAVE THE SAME CONDITION. THE LCD MULTIFUNCTION DISPLAY SHOWS THE ODOMETER DATA, THE TRANSMISSION GEAR POSITION AND ALSO SHOWS SAFETY WARNINGS RELATED TO AIR BAGS MALFUNCTION AND FRONT AND REAR DOORS NOT PROPERLY CLOSED. I WAS ADVISED BY A DEALER SERVICE ADVISOR TO CONTACT VW CUSTOMER SERVICE BECAUSE THE REPAIR OF THIS DEFECT IS VERY EXPENSIVE AND ACCORDING TO HIM MAY BE CAUSED BY DEFECTIVE PARTS. I WAS TOLD BY VW CUSTOMER SERVICE THAT THERE IS NOTHING THEY CAN DO BECAUSE IS NOT RECOGNIZED AS A MANUFACTURER DEFECT. I UNDERSTAND THAT IT IS ILLEGAL FOR A CAR OWNER TO ALTER THE ODOMETER DURING THE LIFETIME OF THE CAR, IF THAT IS THE CASE SHOULD BE ILLEGAL A FOR A CAR MANUFACTURER TO SELL A CAR THAT AFTER SIX YEARS YOU ARE UNABLE TO READ THE ODOMETER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460600June 4, 2012
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
MY ABS LIGHT CAME ON WHEN I WAS IN CRUISE CONTROL AT 60 MPH AND KNOCKED ME OUT OF CRUISE CONTROL. ANOTHER TIME I WAS GETTING READY TO STOP FOR A STOP SIGN AND THE BRAKE PEDAL STARTED TO VIBRATE AND I ALMOST COULDN'T STOP AND THE ABS LIGHT WENT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460602June 4, 2012
FUEL/PROPULSION SYSTEM
WHEN FUELING WITH DIESEL, SOME DIESEL PUMP HANDLES DON'T FIT INTO FILL NOZZLE. WHILE ATTEMPTING TO REFUEL VEHICLE. FUEL WILL SPILLED OVER ONTO PERSON FILLING, GROUND AND VEHICLE. YOU ARE UNABLE TO SAFELY FILL VEHICLE WITHOUT SPILLING FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460343June 2, 2012
VISIBILITY
I PURCHASED A NEW VOLKSWAGEN JETTA TDI IN 2012. I AM UNABLE TO ADJUST THE LEFT OUTSIDE MIRROR SO THAT IT DOES NOT HAVE A BLIND SPOT. THAT BLIND SPOT ALLOWS A CAR SLOWLY PASSING IN THE LEFT LANE TO BE OUT OF VIEW OF THE INSIDE MIRROR BUT NOT YET IN VIEW OF THE LEFT OUTSIDE MIRROR! THE PILLAR SEPARATING THE TWO DOORS ON THE DRIVER SIDE IS LOCATED SO THAT A DRIVER CANNOT SEE A CAR IN THE DESCRIBED BLIND SPOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460111May 31, 2012
FUEL/PROPULSION SYSTEM
THIS IS A VW JETTA 2009 TDI WITH 74,200 MILES. I HAVE BEEN THE ONLY OWNER. VEHICLE SUDDENLY LOST POWER AND BLACK SMOKE CAME FROM EXHAUST, RED LIGHTS ON DASHBOARD CAME ON WITH ERROR MESSAGE "ENGINE FAILURE". TECHNICIAN AT VW DEALER FOUND THE TURBO CHARGER HAD AN INTERNAL FAILURE. THE FAULTY TURBO PUMPED OIL THROUGHOUT THE EXHAUST SYSTEM INTO THE CAT CONVERTERS, AND HOSES. ALL WOULD NEED TO BE REPLACED AND COSTS $7,200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460140May 31, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVERS SIDE DOOR WIRING HARNESS HAS DESIGN FLAW AS REFLECTED IN NUMEROUS COMPLAINTS DOCUMENTED ON-LINE. REPRESENTATIVE EXAMPLES MAY BE FOUND AT FOLLOWING LINK. HTTP://REPAIRPAL.COM/VOLKSWAGEN-JETTA-2006. THE DESIGN FLAW POSES AN RESCUE HAZARD IN EVENT OF ACCIDENT, AS NON OF THE ELECTRICAL DOOR LOCKS CAN BE UNLOCKED AND WINDOWS CANNOT BE LOWERED. ACCESS TO GAS TANK TO FILL REQUIRES DISMANTLING OF TRUNK COMPARTMENT FOR MANUAL LATCH MANIPULATION, WHICH CARRIES RISK OF CUTS AND BRUISES. REPAIR COSTS $677.00. SHOULD BE REPAIRED OR REPLACED BY VOLKSWAGEN AT NO COST TO CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459988May 30, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN, FUEL SYSTEM, DIESEL
FOR THE SECOND TIME MY FUEL PUMP WENT OUT. ALSO FOR THE SECOND TIME I WAS ACCUSED OF USING BIO DIESEL OR REGULAR FUEL BY THE DEALER. I WAS DRIVING A LONG IT SOUNDED LIKE A GEAR WAS TUMBLING AROUND THEN A GRINDING NOISE FOLLOWED. LUCKILY I WAS A LOW RATE OF SPEED AND WAS ABLE TO PULL OFF TO A SIDE STREET WITH OUT PROBLEM. LAST WEEK THE GEAR BOX WENT OUT AS WELL. IT HAD ISSUES ON GOING IN TO REVERSE FROM DRIVE. OFTEN I WOULD HAVE TO PUT THE CAR IN TO PARK TURN IT OFF THEN RESTART TO GET IT TO GO IN TO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459918May 29, 2012
FUEL/PROPULSION SYSTEM
ON MAY 14, 2012 WHILE DRIVING HOME FROM WORK ON CALIFORNIA I-15 NORTH. I WAS STUCK IN TRAFFIC AROUND THE TAMECULA AREA, AND TRAVELING 15-20 MPH TO DUE TO THE TRAFFIC. I STOPPED MY VEHICLE BECAUSE TRAFFIC STOPPED. TRAFFIC BEGAN TO MOVE ONCE AGAIN, I PRESSED THE ACCELERATOR AND MY VEHICLE BEGAN TO MOVE ONCE AGAIN. WHEN I REACHED 15 - 20 MPH, MY VEHICLE SUDDENLY STARTED TO LOSE POWER AND SLOW DOWN. I RECEIVE A ORANGE BLINKING AMBER LIGHT ON MY DASH CONSOLE. I DOWN SHIFT, AND PRESSED THE ACCELERATOR ONCE AGAIN AND VEHICLE PRODUCED LITTLE POWER. I REFERENCED THE BLINKING ORANGE AMBER LIGHT IN OWNER'S MANUAL AND THE MANUAL STATED THE LIGHT MEANT "ENGINE MALFUNCTION" AND TO CONTACT DEALER IMMEDIATELY. I AS PROCEED ON I-15 NORTH, WHEN I HAD TO TRAVEL UP A HILL, THE VEHICLE BEGIN TO DECELERATE EVEN IF I DOWN SHIFT. THE NEXT MORNING MAY 15, 2012 I TOOK THE VEHICLE TO THE LOCAL VOLKSWAGEN DEALERSHIP TO DIAGNOSE THE VEHICLE. LATER THAT AFTER NOON, I WAS CONTACTED BY THE DEALERSHIP STATING THE FUEL SENSOR HAD GONE BAD AND NEEDED TO BE REPLACED. THE DEALERSHIP REPLACED THE FUEL SENSOR AND I PICKED UP THE VEHICLE ON THURSDAY MAY 17, 2012. ON FRIDAY MAY 18, 2012 I DROVE THE VEHICLE TO WORK. ON THE WAY HOME, AROUND THE SAME AREA ON THE I-15 NORTH TAMECULA CITY LIMITS. AGAIN MY VEHICLE EXPERIENCED THE SAME MALFUNCTION AS BEFORE, LOST OF POWER, LOST OF ACCELERATION, AND BLINKING ORANGE AMBER LIGHT. I STOPPED THE VEHICLE TURNED IT OFF AND BACK ONE I PROCEEDED TO GO, AND 20 MILES LATER RECEIVED THE BLINKING ORANGE AMBER "ENGINE MALFUNCTION" LIGHT AND "CHECK ENGINE" LIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP ON THE MAY 19, 2012 AND LATER THAT DAY WAS TOLD THE FUEL SENSOR AND FUEL PUMP HAD GO BAD. IT IS MAY 29, 2012 AND THE DEALERSHIP STILL HAS THE VEHICLE. DEALERSHIP UNABLE TO DETERMINE THE PROBLEM, AND HOW TO FIX VEHICLE. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459695May 25, 2012
POWER TRAIN, ENGINE
ON 9 MARCH 2012, I BOUGHT A VW TDI JETTA SPORTSWAGEN WITH AUTOMATIC TRANSMISSION. FROM THE TIME I TOOK POSSESSION OF THE VEHICLE, THE TRANSMISSION BUCKED, HESITATED, AND LUNGED. I TOOK THE CAR BACK TO THE DEALERSHIP ON 26 APRIL TO HAVE IT EXAMINED, BUT THEY SAID THAT IT WAS ?NORMAL? AND THERE WAS NOTHING WRONG WITH THE VEHICLE. I TOLD THEM THAT IF THAT WAS NORMAL, I WAS SURPRISED THAT ANYONE WOULD WANT TO BUY ONE. AFTER 2 MONTHS OF THIS, I TOOK THE CAR BACK AND EXCHANGED IT FOR ONE WITH A MANUAL TRANSMISSION. I BELIEVE THE SO-CALLED AUTOMATIC TRANSMISSION (WHICH IS REALLY A MANUAL TRANSMISSION WITH 2 CLUTCHES CONTROLLED BY A COMPUTER) IS INHERENTLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459560May 24, 2012
FUEL/PROPULSION SYSTEM
WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459568May 24, 2012
FUEL/PROPULSION SYSTEM
I HAVE EXPERIENCED REPEATED PROBLEMS WITH MY TDI MANUAL TRANSMISSION JETTA SPORTWAGEN. WITHIN THE FIRST MONTH OF BUYING THIS VEHICLE, I EXPERIENCED A LURCHING SENSATION WHICH WOULD COME AND GO RANDOMLY ESPECIALLY WHEN IN THIRD GEAR. BROUGHT IT TO THE DEALER, BUT THEY COULDN'T REPLICATE. THIS HAS CONTINUED SPORADICALLY FOR OVER A YEAR AND A HALF. THE VEHICLE ALSO SOMETIMES IDLES VERY ROUGHLY WHEN AT A STOP. MORE RECENTLY, IN MARCH 2012, THE VEHICLE STALLED TWICE WHILE DRIVING AT ABOUT 30 - 40 MPH AND ALSO NOW IN MAY 2012 IT HAS DONE THIS AGAIN. THERE ARE NEVER ANY WARNING LIGHTS THAT GO ON, ONLY THE ENGINE LIGHT ONCE IT HAS ACTUALLY STALLED. BROUGHT IT TO THE DEALER EVERYTIME THIS HAS HAPPENED AND THEY ARE NEVER ABLE TO REPLICATE THE SITUATION, SO THEY SEND ME HOME WITH IT. I WAS VERY UPSET WITH THIS AND CONFRONTED THE DEALERSHIP ABOUT THIS WHEN I REALIZED HOW MANY OTHERS HAVE HAD SIMILAR PROBLEMS. THEY SAID THEY COULDN'T DO ANYTHING BECAUSE THEY COULDN'T FIND ANYTHING TO FIX. THEY SAID THEY WOULD NOTIFY VOLKSWAGEN AND I CALLED THEM AS WELL AND HAVE NOW BEEN GIVEN A CASE NUMBER. THIS IS A SERIOUS ISSUE AND NEEDS TO BE ADDRESSED. THERE IS POTENTIAL FOR MAJOR LIFE THREATENING SITUATIONS IF A CAR STALLS WHILE DRIVING IN THE MIDDLE OF TRAFFIC. I FEEL LIKE I AM DRIVING AROUND IN A TIME BOMB, BECAUSE YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459286May 22, 2012
SEAT BELTS
THE SEAT BELTS BUCKLES ARE CRAKING IN HALF ON MY CAR. THE DEALER REPLACED ONE ON THE FRONT RIGHT OF THE CAR. IT WAS TOTALLY CRACKED IN HALF, THE PLASTIC COVER OVER THE METAL BUCKLET THAT THE STRAP PASS THROUGH. THE REAR BUCKLES ARE BEGINNING TO SHOW THE SAME CRACKING BUT THEY DID NOT REPLACE THEM BECAUSE THEY WERE NOT TOTALLY CRACKED IN HALF YET. I THINK THAT MANY PARTS OF THE CAR HAVE TO BE TAKEN APART TO DO THIS WORK WHICH RUINS THE INTERIOR. I SAW OTHER USED 2010 CARS ON THE LOT THAT HAVE THE SAME CRACKING OF THE SEAT BELT BUCKLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459301May 22, 2012
FUEL/PROPULSION SYSTEM
JETTA TDI, CHECK ENGINE LIGHT AND GLOW PLUG WARNING LIGHT FOLLOWED BY REDUCED POWER. VEHICLE RAN FOR SEVERAL MILES BEFORE STALLING. WOULD NOT RESTART. DEALER REPORTED FAILURE OF THE HIGH PRESSURE FUEL PUMP AND METAL IN THE FUEL FILTER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459131May 21, 2012
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROADWAY. THE VEHICLE COASTED TO A STOP AS THE CONTACT MERGED TO THE SHOULDER. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AFTER TWENTY MINUTES, BUT THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO PRODUCE A FAILURE CODE. THE CONTACT WAS INFORMED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED. THE REPAIR WAS COVERED BY WARRANTY. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 26,079. UPDATED 6/15/12 *CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED, THE CONSUMER WAS INFORMED THE METAL SHAVINGS WHICH ORIGINATED IN THE FUEL TANK MANUFACTURING PROCESS HAD MIGRATED TO THE MAIN LINE AND CAUSED A TOTAL BLOCKAGE OF FUEL SUPPLY TO THE ENGINE AND THIS WAS THE CAUSE OF THE ENTIRE PROBLEM. UPDATED 06/21/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458937May 18, 2012
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON THE INTERSTATE AT APPROX 72 MPH, THE VEHICLE SUDDENLY LURCHED, THE INDICATOR LIGHT FOR THE GLOW PLUG CAME ON, AND THEN ALL POWER WAS LOST AS THE ENGINE STALLED. I WAS ABLE TO SAFELY MANEUVER THROUGH TRAFFIC TO THE EMERGENCY LANE AND STOP. THE VEHICLE WOULD NOT RESTART. I HAD REFUELED THE VEHICLE APPROX 168 MILES EARLIER AND HAD BEEN RUNNING AT HIGHWAY SPEEDS THE ENTIRE TIME UNTIL THE VEHICLE MALFUNCTION. I HAVE A 2010 VW JETTASPORTWAGEN TDI. DIAGNOSTIC TESTS RUN BY THE VW DEALER TWO DAYS LATER REVEALED THAT THE HIGH PRESSURE FUEL PUMP HAD DISINTEGRATED, SENDING METAL DEBRIS INTO THE FUEL FILTER AND THROUGHOUT THE FUEL SYSTEM. THE VEHICLE HAD UNDERGONE A 40K SERVICE JUST THREE DAYS PRIOR BY A VW DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458880May 17, 2012
ENGINE, FUEL/PROPULSION SYSTEM
I'M WAS DRIVING UP HILLS WITH 38 MPH NOTICE THAT GLOW PLUG LIGHT FLASHING THE CAR LOST ALL POWER ALMOST INSTANTLY. FORTUNATELY I WAS ABLE TO MANAGED THE CAR TO EMERGENCY LANE. LUCKY THAT I'M NOT ON THE FREEWAY AND I DIDN'T HAVE MY 6 YEARS OLD SON WITH ME AT THAT TIME. THIS IS A SAFETY ISSUE THAT WE NEED TO ADDRESS TO VWGOA SO THEY CAN DO A RECALL. YOU CAN FIND 100 OR MORE SAME FAILURES AT WWW.TDICLUB.COM, SOME OF THE MEMBER HAD TO REPLACED THE HPFP TWICE. DEALER FOUND HPFP FAILURES. METAL FOUND IN THE FUEL PUMP DUE TO HPFP SELF-DESTRUCTION. REPAIRED AND PAID FOR BY VW. REPLACED THE WHOLE FUEL SYSTEM, TANK, 3 FUEL PUMPS, ALL LINES AND HOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458516May 15, 2012
FUEL/PROPULSION SYSTEM
MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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