Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10610142July 13, 2014
STRUCTURE:BODY
I HAVE OWNED VEHICLE FOR 2.5 YEARS, WENT TO CHECK THE STATUS OF THE SPARE TIRE AND FOUND THAT THE SPARE TIRE WELL WAS FILLED WITH WATER. SEARCHING HERE AND THERE I SEE THAT THIS IS A KNOWN PROBLEM WITH THIS VEHICLE, SOMETHING TO DO WITH THE SUNROOF DRAIN TUBES. I BOUGHT THIS CAR FROM A VW DEALER AND HAVE HAD IT SERVICES AT A VW DEALER AND NO ONE HAS MENTIONED ANYTHING ABOUT THIS. WITH ALL THE ELECTRONICS ON THE CAR THIS COULD HAVE CAUSED A MAJOR OUTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610138July 13, 2014
SUSPENSION
I WAS DRIVING WHEN I HEARD A METALLIC SOUND, A QUICK INSPECTION AT THE SIDE OF THE ROAD DID NOT REVEAL ANYTHING. I DROVE IT TO A REPAIR SHOP WHERE THEY FOUND THAT THE REAR DRIVER SIDE SPRING HAD SNAPPED. MY MECHANIC STATED THAT HE SEES THIS FREQUENTLY WITH JETTAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609978July 11, 2014
AIR BAGS
STOPPED AT A LIGHT, WHEN THE DRIVER SIDE SEAT AIRBAG DEPLOYED. SUBSEQUENTLY PUT ON FLASHERS, AND PULLED OVER TO A CURB. PASSENGER SIDE SEAT AIRBAG THEN DEPLOYED (APPROXIMATELY 1 MINUTE LATER AFTER THE FIRST). SEAT AIRBAG DEPLOYMENT RESULTED IN ABRASIONS ON DRIVER AND PASSENGER. CHECKED THE EXTERIOR OF THE CAR, BUT THERE WAS NO DAMAGE. APPROXIMATELY AN HOUR AND A HALF LATER, THE SIDE CURTAIN AIRBAGS ON BOTH SIDES SPONTANEOUSLY DEPLOYED WHILE AGAIN STOPPED AT ANOTHER RED LIGHT. THIRD PASSENGER IN REAR WAS UNINJURED DURING INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10609702July 10, 2014
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON FREEWAY CAR COMPLETELY SHUT-OFF. COASTED TO OFF-RAMP, STOPPED CAR AND THEN RE-STARTED IT. DEALER LATER DIAGNOSED IGNITION SWITCH PROBLEM (INTERMITTENT IGNITION SWITCH FAULTS LOGGED) AND RECOMMENDED REPLACEMENT OF THE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609147July 9, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A SUDDEN LOSS ON ENGINE POWER AS THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A FRACTURED HIGH PRESSURE FUEL PUMP AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609154July 9, 2014
ELECTRICAL SYSTEM
DRIVING TO WORK IN MY 2010 VM JETTA WHICH I PURCHASED USED 3 MONTHS AGO. I HEARD A LOUD POP THAT SEEMED TO COME FROM MY RIGHT SIDE SPEAKER AND THE ENTIRE RADIO WENT DEAD! NO POWER, NO SOUND, NO NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609257July 9, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
HANDSFREE BLUETOOTH FUNCTIONALITY HAS CUT OFF. RADIO WENT DEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608837July 8, 2014
ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR WIRING HARNESS HAS FAILED AND WITH IT THE DRIVER SIDE CONTROLS DO NOT WORK. THE DOOR WILL NOT LOCK, THE WINDOW WILL NOT ROLL DOWN, THE GAS CAP RELEASE DOES NOT WORK AND THE TRUNK RELEASE DOES NOT WORK. THE AIRBAG LIGHT ALSO CAME ON. I HAVE CHECKED ALL FUSES AND HAVE FOUND NO PROBLEMS. AFTER I HAD A CERTIFIED MECHANIC CHECK THE VEHICLE, IT WAS DISCOVERED ALL THE WIRES IN THE DRIVER SIDE WIRING HARNESS ARE ALL BROKEN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609028July 8, 2014
VEHICLE SPEED CONTROL
AS I WAS TRAVELING FROM FT COLLINS BACK TO DENVER ON THE I25 FREEWAY GOING APPROXIMATELY 65 MPH WHEN MY CAR SUDDENLY LOST POWER. WHEN I PRESSED ON THE GAS PEDAL ALL I HEARD WAS THE ENGINE REVVING BUT NO POWER. I WAS ABLE TO MOVE MY CAR SAFELY TO THE SHOULDER OF THE FREEWAY BY SHEER LUCK OF THE TIME OF DAY THIS HAPPENED AND THEN PROMPTLY CALLED A TOWING COMPANY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608554July 7, 2014
SEAT BELTS
DRIVER SEAT BELT LATCH FAILURE. THE DRIVER'S SEAT BELT CANNOT BE ENGAGED IN THE LATCH, SOMETHING BROKE INSIDE THE LATCH MECHANISM. THE SEAT BELT IS NOT FUNCTIONAL!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608605July 7, 2014
ENGINE, ELECTRICAL SYSTEM
PURCHASED CAR NEW IN OCT. 12, 2013 WITH 23 MI ON IT. ON NOVEMBER 6, 2013 I WAS DRIVING DOWN INTERSTATE 65 MPH AND WITHOUT WARNING LOST ALL POWER TO THE VEHICLE; LOST POWER STEERING AND BRAKES. ABLE TO PULL TO SIDE OF ROAD AND VEH STARTED RIGHT BACK UP. TOOK VEH TO DEALER THEY SAID NOTHING WAS WRONG WITH THE CAR. ON DEC. 14, 2013,VEH STALLED WHILE STOPPED AT A LIGHT WITH NO WARNING. STARTED BACK UP AFTER SEVERAL ATTEMPTS. ON FEB 18, 2014, VEHICLE SHUT DOWN AGAIN WHILE AT A STOP LIGHT AGAIN WITH NO WARNING. TOOK TO DEALER WHO PERFORMED A SYSTEM UPDATE AND ASSURED ME PROBLEM WAS SOLVED. ON MAY 31, 2014, POWER PORT FAILED. TOOK INTO DEALER THEY REPLACED FUSE. ONE WEEK LATER IT FAILED AGAIN. SERVICE ADVISOR SAID TO LEAVE THE PHONE CHARGER IN THE PORT THAT IT BLOWS FUSES WHEN PULLED OUT. ON JULY 2, 2014 VEHICLE SHUT DOWN ON ME AGAIN WHILE DRIVING ON HIGHWAY LOSING ALL POWER STEERING AND BRAKES-THIS TIME BARELY ABLE TO SAFELY GET TO SIDE OF ROAD. TAKING VEHICLE IN AGAIN TO DEALER TODAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608642July 7, 2014
FUEL/PROPULSION SYSTEM
THE CAR LOST POWER AND COULD NOT DRIVE FASTER THAN 20 MPH, DROVE IF OFF OF THE HIGHWAY AND INTO A GAS STATION WHERE THE CAR DIED AND COULD NOT BE RESTARTED. TOWED IT TO A VOLKSWAGEN DEALER, THEY REPORTED IT WAS A FUEL PUMP FAILURE AND THAT THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED AT A COST OF $6100.00. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608398July 6, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR WOULD NOT ACCELERATE PROPERLY, REQUIRING THE PEDAL TO BE COMPLETELY DEPRESSED TO ACHIEVE ANY ACCELERATION EVEN TO LOW SPEEDS. AT THIS POINT, A BRAKE WARNING LIGHT APPEARED FOR THE FIRST TIME. VEHICLE WAS BROUGHT TO DEALER, JIM ELLIS VW IN THE ATLANTA AREA WHO TESTED THE MODEL AND DETERMINED THE ABS MODULE HAD FAILED. AFTER REPLACING THE ABS MODULE THE BRAKES LOCKED DURING A TEST DRIVE BY THE SERVICE STAFF. SUBSEQUENTLY THE BRAKE BOOSTER AND BRAKE MASTER CYLINDER WERE REPLACED. OWNER BELIEVES THAT THIS EARLY FAILURE OF SO MANY COMPONENTS ON A NEWER, VERY LOW MILEAGE VEHICLE LIKELY REPRESENTS MANUFACTURING DEFECT AND COULD HAVE RESULTED IN SERIOUS INJURY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608473July 6, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ON THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE WOULD NOT HOLD SPEED OR ACCELERATE. I PULLED OFF THE HIGHWAY AND THE VEHICLE STALLED OUT AND WOULD NOT RESTART. WE REPLACED THE HIGH PRESSURE FUEL PUMP AND FUSE BOX. THE CAR STILL WILL NOT START AFTER A NEW FUEL PUMP AND FUSE BOX, AND WE HAVE BEEN TOLD THAT THE WIRING HARNESS NEEDS TO BE REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608272July 5, 2014
ENGINE, STEERING
I OWN A 2000 VW JETTA 2.0 GLS AUTOMATIC. I WAS COASTING DOWN A HILL AND COMING TO A STOP. I STARTED USING MY BRAKES AND ALL OF A SUDDEN WITH OUT ANY WARNINGS CHIMES OR INDICATION MY CAR COMPLETELY SHUT OFF, BRAKES AND STEERING WHEEL FELT LOCKED UP AND I ALMOST CRASHED IF NOT FOR MY FRIEND HELPING ME MOVE MY STEERING WHEEL TOWARDS A SIDE STREET TO FIGURE OUT WHAT HAPPEN. CAR WOULD NOT RESTART. ONLY AFTER AN HOUR OR SO OF WAITING FOR A TOW TRUCK DID MY CAR START BUT WAS DIFFERENT. THIS HAPPENED TO ME 4 MORE TIMES. LAST TIME THIS HAPPENED I WAS ON MY WAY HOME FROM NEW JOB AT AROUND 2 AM EST I GOT LOST AND CAR STALLS OUT ON ME WITH NO INDICATION AND IT DOES NOT JUST STALL AND STOP IT STALLS AND CONTINUES TO ROLL UNTIL YOU LOOSE MOMENTUM THIS IS NOT SAFE. THANKFULLY THIS PROBLEM DID NOT HAPPEN TO ME WHILE ON A HIGH WAY THIS PROBLEM COULD CAUSE SERIOUS INJURY OR EVEN DEATH IF ONES CAR STALLS AND THEY CAN NOT CONTROL IT. I TOOK THE CAR TO MY MECHANIC AND CONFIRMED BAD COIL PACK AND CRANK POSITION SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608275July 5, 2014
ENGINE AND ENGINE COOLING
I DRIVE A 2004 VOLKSWAGEN JETTA AND IN 2008 IT BEGAN SMELLING OF CRAYONS. THE SMELL HAS SLOWLY PROGRESSED OVER THE YEARS TO THE POINT OF NAUSEATING MYSELF AND MY PASSENGERS. ON MY DRIVE TO WORK THE SMELL IS SO POTENT THAT I AM NOT ABLE TO UST THE A/C AS IT HAS THE SMELL STUCK IN IT AND WHEN THE WINDOWS ARE UP THE SMELL IS VERY BAD. IF YOU EVEN SIT IN THE CAR FOR A MINUTE WHEN YOU EXIT YOUR CLOTHES AND HAIR AND SKIN SMELL LIKE CRAYONS. WHEN THE CAR GETS HOT FROM SITTING IN THE SUN THE SMELL IS VERY VERY STRONG. WHEN OTHER PASSENGERS ENTER MY CAR, THEY EXPERIENCE HEAD ACHES, EXTREME ALLERGY SYMPTOMS, AND SICK TO THE STOMACH FEELINGS. I'VE REACHED OUT TO VOLKSWAGEN THROUGH BOTH DEALER AND THE VW OF AMERICA WEBSITE. DEALERSHIPS SAY THERE IS NO FIX FOR THIS SMELL (CAUSED BY AN OUTGASSING OF SOUND DEADENING MATERIAL). VOLKSWAGEN DENIES CLAIMS OF THIS BEING AN ISSUE. HOWEVER, IF YOU TYPE "MY JETTA SMELLS LIKE" INTO ANY SEARCH ENGINE IT IMMEDIATELY POPULATES WITH "CRAYONS". I AM FRUSTRATED THAT MY CAR PHYSICALLY MAKES ME SICK AND THE MANUFACTURER REMAINS PURPOSEFULLY OBLIVIOUS TO WHAT COULD ONLY BE DESCRIBED AS A DESIGN FLAW. I'M POSTING THIS CLAIM AS A PUBLIC RECORD TO A DESIGN FLAW IN OLDER MODELS OF VWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608308July 5, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
HELLO, I NOTICED MY SPEEDOMETER ON MY 2014 JETTA SE IS INCORRECT BY A WIDER MARGIN THAN THE FEDERAL 5 PERCENT. I TOOK IT BACK TO DEALER WITH NO HELP. THEY STATED IT CAN'T BE CALIBRATED. WITH THE SPEEDOMETER INCORRECT,THIS MEANS THE ODOMETER IS INCORRECT TOO,IN WHICH IT WILL HIT THE WARRANTY PERIOD SOONER,INCORRECTLY THAT IS. I ALSO CONTACTED VOLKWAGEN CORPORATE AND AM WAITING ON A REPLY. I WOULD LIKE THIS ISSUE FIXED WITHOUT RECEIVING THE RUNAROUND,SO I DECIDED TO LET THE HIGHWAY ADMIN KNOW OF THIS ISSUE,AS OTHER ISSUES HAVE LED TO CLASS ACTION LAWSUITS WITH OTHER MANUFACTURERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608001July 3, 2014
ELECTRICAL SYSTEM
MY 2007 VW JETTA WITH 37K ON IT STARTED TO INDICATE ON THE DASH CLUSTER PANEL THAT THE DOOR IS CLOSED WHEN ITS OPEN. THE VEHICLE ALSO AUTOMATICALLY LOCKS THE DOOR ON ITS OWN ONCE I HAVE EXITED THE VEHICLE. I BELIEVE THIS IS A SAFETY ISSUE THAT CAN LOCK MY CHILDREN INSIDE THE CAR, CAN AFFECT OTHER AREA OF THE CAR AND CAN CATCH FIRE WHILE ON THE ROAD. THIS ISSUE HAS BEEN DISCOVERED ON VARIOUS JETTA, GTI, ETC AND VW HAS DONE NOTHING ABOUT IT. ON 7/3/2014 @ 10AM, VW OF AMERICA WAS CONTACTED AND WERE NOT HELPFUL AND DID NOT WANT TO ASSIST OR STAND BY THEIR PRODUCT DIE TO THE WARRANTY BEING EXPIRED. OPEN ROAD VW OF MANHATTAN WAS CONTACT FOR INFORMATION AND THEY CONFIRMED THAT THEY HAVE SEEN THIS FREQUENTLY ON THE ABOVE MENTIONED MODELS AND THAT THEY ESTIMATE THE JOBS TO BE FROM $700 AND UP. THIS LOOKS, SOUNDS AND IS A FACTORY DEFECT. PLEASE ASSIST TOWARDS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608076July 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT SHE WAS EXPERIENCING SOME ELECTRICAL PROBLEMS WITH HER VEHICLE. WHILE DRIVING APPROXIMATELY 30 MPH THE ABS LIGHT CAME ON AND WOULD NOT GO OFF. THE CONTACT MADE NO MENTION OF WHETHER THE FAILURE WAS DIAGNOSED BY A MECHANIC. THE FAILURE MILEAGE WAS 15. UPDATED 8/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608084July 3, 2014
VISIBILITY
PAX FRONT WINDOW FELL INTO THE DOOR. DUE TO CHEAP, PLASTIC WINDOW CLIPS THAT FAILED. REPLACEMENT CLIPS ARE NOW CHEAP POT METAL WINDOW CLIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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