Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10605427June 23, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
I GOT IN TO MY CAR AFTER WORK ON SATURDAY I TURNED ON THE CAR AND NO RADIO. I CHECKED THE FUSES AND THEY WERE FINE. YES, THERE WASN'T ONE IN THE PLUG (18) BUT I PUT ONE IN THERE TO SEE IF THAT WOULD WORK FOR ME AND IT DID NOT. THEN MY WINDSHIELD WIPERS WERE NOT WORKING EITHER. I TURNED THE CAR OFF AND BACK ON AND THE WIPERS STARTED WORKING. IT'S RAINY SEASON HERE. SO I HOPE THEY CONTINUE TO WORK. . THIS MORNING I CALLED THE DEALER AND THEY SAID THAT MY CAR WAS NOT COVERED UNDER THE EXTENDED WARRANTY FOR THE RADIO. MANY OTHER VW CUSTOMERS ARE HAVING THE SAME PROBLEM. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604930June 21, 2014
POWER TRAIN
I HAVE A 2010 JETTA TDI WITH THE DSG TRANSMISSION. WHEN I WAS DRIVING YESTERDAY, I NOTICED THE "D" FLASHING AS I LOST POWER TO THE WHEELS. IT WAS ACTING AS IF IT WAS IN NEUTRAL. I TRIED TO SHIFT IT TO "N" AND BACK TO "D" WITH NO SUCCESS. I PULLED OFF THE ROAD, TURNED THE SWITCH OFF, WAITED FOR IT TO COMPLETELY POWER DOWN AND RESTARTED IT. IT WENT A COUPLE OF MINUTES DOWN THE ROAD AND THE "D" STARTED FLASHING AGAIN, THE TRANSMISSION DISENGAGED AGAIN (FALSE NEUTRAL). THIS CYCLE WENT ON SEVERAL TIMES BEFORE I WAS ABLE TO GET IT HOME. WHEN IT WAS FLASHING, IT WOULD FLASH IN ANY GEAR SELECTED (PRNDS) AND IT WAS CONTINUOUS UNTIL I TURNED THE KEY OFF. THERE WERE TIMES THAT I DIDN'T HAVE A SAFE PLACE TO PULL OFF THE ROAD. THIS IS A BIG SAFETY ISSUE, IT CAN CAUSE PEOPLE TO BE PUT IN A VERY DANGEROUS SITUATION. THIS ISSUE CAN HAPPEN AT ANY TIME AND CAUSE A FATAL WRECK. DURING THE FAILURE, THERE WAS NO POWER TO THE WHEELS AT ALL, IT FAILED TO GO INTO A LIMP MODE TO SAFELY MOVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604717June 20, 2014
ELECTRICAL SYSTEM
AIR CONDITIONER STOPPED WORKING . FOUND LEFT FUSE ON FUSE BOX ON TOP OF BATTERY IS BLACK AND MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604883June 20, 2014
STRUCTURE:BODY, FUEL SYSTEM, DIESEL
MY FUEL TANK EXPLODED ON MY 2005 JETTA WAGON TDI. I WAS FILLING THE TANK UP WITH DIESEL AND ALL OF SUDDEN DIESEL FUEL STARTING GUSHING OUT FROM UNDERNEATH THE CAR. THE BACKSEAT BULGED UP SO MUCH THAT I COULD NOT LIFT IT UP. THE UNDERNEATH PART OF THE CAR HAS BEEN DAMAGED AS WELL. I CONTACTED VW AND WAS TOLD TO TAKE THE CAR TO A LOCAL VW DEALERSHIP. VW HEADQUARTERS HAS INFORMED ME THAT THEY WILL COVER THE COST OF PARTS, $900, BUT THEY WILL NOT PAY FOR THE CONSEQUENT DAMAGES WHICH HAVE BEEN ESTIMATED TO BE OVER $4,000, DAMAGES CAUSED BY THE EXPANSION OF THE FUEL TANK. I WAS ALSO TOLD THAT THE CAR IS WORTH ONLY ABOUT $5,000, BUT THAT WAS WITH A WORKING FUEL SYSTEM, I'M SURE. VW HEADQUARTERS ALSO GAVE ME THE OPTION OF RECEIVING A $1,000 LOYALTY VOUCHER SHOULD I CHOOSE TO PURCHASE/LEASE A NEW CAR THROUGH THEM. I'VE BEEN INFORMED THAT THESE TWO OFFERS ARE GOOD FOR 30 DAYS FROM THE DATE OF 6/19/2014. AFTER DOING RESEARCH, I DO BELIEVE THAT THIS SAME PROBLEM HAS BEEN REPORTED TO THE NHTSA IN THE PAST BY ANOTHER INDIVIDUAL IN NORTH CAROLINA. THIS INDIVIDUAL'S CLAIM TO VW WAS ORIGINALLY DENIED BY VW, BUT LATER, VW REIMBURSED HIM FOR ALL EXPENSES TO REPAIR THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604567June 19, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, DIESEL
ENGINE LIGHT AND ECM (ENGINE CONTROL MALFUNCTION) LIGHT BOTH COME ON. HAVE TAKEN THIS NEW CAR IN 6 TIMES IN 2 YEARS, AND THE LIGHTS ARE ON, YET AGAIN. AFTER VW REPLACED SENSORS (FOUR TIMES), AND WIRING (MODULE), AND HARNESS....ALL UNDER WARRANTY, THIS IS STILL A PROBLEM. AND I DO NOT KNOW IF IT IS A SAFETY DEFECT OR NOT. I WANT TO KNOW THAT BEFORE A CRASH, FIRE, OR FATALITY HAPPENS. PLEASE....IF THIS IS HAPPENING TO YOUR VEHICLE, MAKE IT KNOWN TO THIS SITE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604431June 19, 2014
POWER TRAIN
I BROUGHT MY CAR IN FOR AN EARLY 65K MILE SERVICE BECAUSE I NOTICED MY TRANSMISSION WAS NOT SHIFTING PROPERLY & WAS GETTING PROGRESSIVELY WORSE. I THOUGHT HAVING THE 85K SERVICE DONE WOULD TAKE CARE OF THAT, IT DIDN'T & IT GOT WORSE, SO I BROUGHT IT BACK TO THE DEALER. THE DEALER INDICATED THAT THE VALVE BODY WAS FAULTY & THAT IT WOULD COST $1000+ TO FIX. I JUST PAID OVER $1000 FOR THE K MAINTENANCE & OTHER REPAIRS; I CAN'T AFFORD THE ADDITIONAL EXPENSE. [XXX], IN THE SERVICE DEPARTMENT, STATED THAT THE ISSUE WAS ??NOT THAT BAD, ...THAT THEY SEE MUCH WORSE, ?WON'T BE A PROBLEM TO KEEP DRIVING IT...?. I WASN'T CONVINCED THAT A MALFUNCTIONING VALVE BODY WOULDN'T CAUSE ADDITIONAL PROBLEMS, BECAUSE WHEN I AM DRIVING IT FEELS LIKE THE TRANSMISSION IS ABOUT TO DROP OUT OF THE CAR & THE CAR HESITATES TO THE POINT THAT IT IS NOT SAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599208June 18, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE REAR DOOR LOCKS DO NOT WORK WITH THE KEY FOB OR THE ELECTRICAL SWITCH ION THE DRIVER'S DOOR. THIS IS A SERIOUS ISSUE WHEN YOU HAVE CHILDREN IN THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604276June 18, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE VEHICLE'S IGNITION GETS STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604412June 18, 2014
FUEL SYSTEM, DIESEL
DRIVING AT 45 MPH, ENGINE DID NOT STALL BUT LOST POWER. MOTOR STALLED AFTER ABOUT 10 SECONDS. AFTER PUTTING IN NEUTRAL AND ROLLING TO A STOP THE MOTOR WOULD NOT RESTART. AFTER TOWING TO LOCAL VW DEALER, WAS TOLD THE MECHANICAL FUEL PUMP FAILED. THEY SAID IT WAS 4-5 THOUSAND JOB BUT VW WAS PICKING UP THE REPAIR AND NOT CHARGING IT OUT TO OUR EXTENDED WARRANTY. WAS GIVEN A LOANER CAR UNTIL REPAIRS ARE MADE. NO INDICATION OF HOW LONG. IS THIS AN ADMISSION BY VW THAT A SERIOUS PROBLEM EXISTS WITH TDI MODELS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604415June 18, 2014
ELECTRICAL SYSTEM
WHILE PICKING UP A FRIEND WITH CAR RUNNING. SWITCHED FROM CD TO RADIO. RADIO UNIT WENT COMPLETELY INOP. NO BACKLIGHT TO BUTTONS NO CLOCK NO NOTHING COMPLETELY DARK. ALONG WITH AUDIBLE SPEAKER POPPING NOISE. EVEN WHEN CAR SHUT OFF AND KEY PULLED FROM IGNITION AND DOORS LOCKED STILL MAKES AUDIBLE POPPING NOISE. HAD TO DISCONNECT BATTERY TO GET NOISE TO STOP. LOOKED AROUND ONLINE AND SEEN THAT THIS IS A CHRONIC PROBLEM WITH THIS HEAD UNIT. I HAVE YET TO CHECK FOR C/B'S OR FUSES LOCATED INSIDE THE CABIN. PLEASE HELP. CONTACT INFO 3012541365. VW 2010 JETTA WOLFBURG MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598985June 17, 2014
ELECTRICAL SYSTEM
THE DAY BEFORE THE CAR QUIT, IT WOULD NOT START AFTER BEING PARKED IN THE MALL PARKING LOT. A BATTERY PACK GOT IT STARTED, AND IT WAS DRIVEN HOME, WITH THE THOUGHT THAT IT NEEDED A NEW BATTERY. THE FOLLOWING DAY, IT WAS BEING DRIVEN TO THE LOCAL SEARS, FOR A REPLACEMENT BATTERY, WHEN THE ABS AND AIRBAG LIGHTS CAME ON. 30 SECONDS LATER LOTS OF WARNING LIGHTS CAME ON, AND THE CAR SPUTTERED AND STOPPED DEAD IN THE LANE OF TRAVEL. IT WOULD NOT TURN OVER, AND POWER ACCESSORIES WOULD NOT WORK. I WAS STOPPED ON A VERY BUSY 2 LANE BACK ROAD, WITH NO SHOULDERS OR SIDE STREETS, UPHILL, ON A BLIND HILL. AFTER 1 1/2 HOURS OF WHITE-KNUCKLE DIRECTING TRAFFIC, AND CALLS TO: MY AUTO CLUB, AND THE LOCAL POLICE; A LOCAL POLICE OFFICER, AND A LOCAL TOW TRUCK SHOWED UP AND GAVE ME A LIFT TO MY REPAIR SHOP. THE MECHANIC'S DIAGNOSIS OF THE PROBLEM WAS A PARTIALLY MELTED FUSE PACK, THAT SITS ON TOP OF THE BATTERY, AND AN OVERLY RESISTIVE CABLE BETWEEN THE FUSE PACK AND THE ALTERNATOR. THE SOLUTION WAS: THE CABLE END LINKED TO THE FUSE PACK WAS RE-TERMINATED, AND THE MELTED FUSE PACK WAS REPLACED. BETWEEN THE TOW AND THE REPAIR, IT SET ME BACK ABOUT $300.00. I ALSO FOUND A BLOG THAT LISTED MANY OTHER VW OWNERS WITH THE SAME PROBLEM: HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4986219-FUSE-BOX-ABOVE-BATTERY-MELTING . I ALSO DISCOVERED A CLASS ACTION LAW SUIT THAT WAS FILED IN 2012, THAT WAS BASED ON THIS PROBLEM: HTTP://GOTACLASSACTION.COM/VOLKSWAGEN-NAMED-IN-CLASS-ACTION-OVER-FUSE-BOXALTERNATOR-CABLE-ASSEMBLY/ . I HOPE THAT THE CURRENT REPAIR HOLDS FOR THE NEAR FUTURE. CLEARLY, A FUSE SHOULD BLOW BEFORE THE OVERALL FUSE PACK MELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599003June 17, 2014
ENGINE, FUEL SYSTEM, DIESEL
2010 VW JETTA SPORTWAGEN TDI. CAR LOST POWER AT HIGHWAY SPEEDS. "GLOW PLUG" INDICATOR ILLUMINATED AND HUD DISPLAYED "SERVICE IMMEDIATELY." WAS ABLE TO SAFELY PULL OVER TO SHOULDER. CAR WOULD NOT RESTART. HAD TO BE TOWED TO NEARBY DEALERSHIP. INFORMED TODAY THAT HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED AND WOULD BE COVERED UNDER EXTENDED WARRANTY. WILL BE WITHOUT CAR FOR 5-10 DAYS. CAR IS LOCATED 1 HOUR AWAY FROM HOME. RENTAL CAR WAS OFFERED, BUT I WOULD HAVE TO GET OUT TO DEALERSHIP TO PICKUP. THIS IS THE SECOND OCCURRENCE OF HPFP FAILURE ON VEHICLE. SIMILAR OCCURRENCE (LOSS OF POWER ON HIGHWAY) HAPPENED ON MARCH 24, 2011. AGAIN, CAR WAS STUCK IN DEALERSHIP FAR FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599015June 17, 2014
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I WENT THROUGH SOME WATER (NOT MUCH) ANDTHEN WHEN I CAME TO A STOP LIGHT I STOPPED THE CAR. AFTER LESS THAN A MINUTE OF BEING STOPPED THE CAR STALLED AND THE BATTERY LIGHT CAME ON. THE BATTERY IS NEW AND I JUST PURCHASED THIS CAR IN DECEMBER 2013 AND IT IS A YEAR MODEL 2013. I HAVE NEVER HAD ANY ISSUES UNTIL NOW. I WENT TO TURN A CORNER AND THE LIGHT CAME BACK ON, CAR STALLED, AND STEERING BECAME VERY TIGHT. I AM NOT SURE WHAT THIS ISSUE IS, BUT THE CAR IS ONLY ABOUT A YEAR OLD (IF EVEN THAT). VERY FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598565June 16, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598570June 16, 2014
ENGINE
ON 6/7/14 AT SPEED AND IN TRAFFIC CAR SUDDENLY DIED, GLOW PLUG INDICATOR FLASHED AND SERVICE ENGINE IMMEDIATELY MESSAGE APPEARED ON THE DASH. CAR RESTARTED RIGHT AWAY AND WAS ABLE TO FINISH TRIP WITHOUT FURTHER INCIDENT, TOOK TO DEALER SERVICE CENTER AND THEY REPLACED GLOW PLUG AND WIRING HARNESS. ON 6/10/14 ALSO AT SPEED AND IN TRAFFIC CAR SUDDENLY DIED ONCE AGAIN, GLOW PLUG INDICATOR FLASHED, NO MESSAGE AND NO CHECK ENGINE LIGHT. ONCE WE CAME TO A COMPLETE STOP, THE CAR RESTARTED AND WE FINISH TRIP WITHOUT FURTHER INCIDENT. I HAVE SCHEDULED ANOTHER APPOINTMENT WITH VW SERVICE DEPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598572June 16, 2014
SEAT BELTS
REAR SEAT BELT, BEHIND DRIVER, NOT WORKING. STUCK IN LOCKED POSITION. THIS SEATBELT IS USED BY A 5 YEAR OLD CHILD ON A DAILY BASIS. OTHER SIDE IS USED BY HIS 8 YEAR OLD BROTHER. SEATBELT WILL NOT PULL OUT. I TOOK IT TO VW DEALER AND THEY WANT $613 TO REPAIR IT. THEY SAID A NEW ONE IS REQUIRED AND THAT THE SEATBELT MECHANISM IS WITHIN A STEEL CASE THAT HAS EXPLOSIVES IN IT. I WAS SHOCKED TO HEAR THIS AND AM STUCK WITHOUT A CAR BECAUSE I CANNOT DRIVE WITH MY CHILDREN. I HAVE PRICED THE SEATBELT OUT AT AUTO BODYSHOPS AND THE PRICE IS AROUND $425. STILL NOT MONEY I HAD READILY AVAILABLE TO DISH OUT. AFTER LOOKING INTO IT I FOUND THAT THIS IS A COMMON OCCURRENCE WITH THIS MAKE AND YEAR OF VW JETTA. SOMETHING NEEDS TO BE DONE ABOUT THIS, IT IS A LIFE SAFETY ISSUE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598190June 13, 2014
FUEL/PROPULSION SYSTEM
UPON CHANGING THE FUEL FILTER, THE MECHANIC NOTED THAT THERE WERE VISIBLE METAL PARTICLES IN THE FILTER HOUSING. THIS IS THE SECOND FUEL FILTER CHANGE TO SHOW METAL FILINGS. TWO DIFFERENT CERTIFIED MECHANICS NOTED THAT THIS IS A SYMPTOM OF HIGH PRESSURE FUEL PUMP FAILURE AND IF THE FUEL PUMP FAILS AT HIGH SPEED IT COULD BE A SAFETY HAZARD. VOLKSWAGEN REFUSES TO PROACTIVELY REPLACE THE FAILING FUEL PUMP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597643June 11, 2014
ELECTRICAL SYSTEM
THE BATTERY FUSE BOX MELTED DUE TO CORROSION ON THE TERMINAL OF THE ALTERNATOR WIRE, THIS IS A VERY COMMON PROBLEM WITH THIS CAR AND CARS OF SIMILAR MAKE (AUDI A4, TT ETC.) AND CAN LEAD TO FIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597685June 11, 2014
ELECTRICAL SYSTEM
TL * THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE CONTACT STEERED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES IN FIVE DAYS. THE DEALER STATED THAT THE ELECTRONIC COMPUTER MACHINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597787June 11, 2014
POWER TRAIN
DSG TRANSMISSION DROPPED OUT OF GEAR (LIKE IN NEUTRAL) SEVERAL TIMES OVER PERIOD OF 1 WEEK. SPEEDS ~20MPH AND 65 MPH. REQUIRED DRIFTING TO SAFE AREA, STOPPING, AND RESTARTING CAR TO GET TRANSMISSION TO WORK. DURING FAILURE THE EP WAS ILLUMINATED, SHIFTING BETWEEN GEARS DID NOTHING. VW DEALER REPROGRAMMED TRANNY BETWEEN FAILURES. HAVE BEEN USING THE SHIFT MODE FOR ~ 1WEEK WITHOUT ISSUE. SAW SEVERAL YOUTUBE VIDEOS OF SAME PROBLEM - "FALSE NEUTRAL". NUMEROUS POSTS ON TDICLUB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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