Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10615270July 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN DRIVING, A BURNING ODOR EMITTED FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE CABLE FAILED CAUSING THE REAR BRAKE TO SEIZE AND EMIT SMOKE. AS A RESULT, THE BRAKE CABLE, THE REAR PADS, AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10615307July 22, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
WAS TURNING RIGHT ONTO A BACKROAD, SHIFTING FROM GEARS 1 TO GEAR 2 HITTING 22 MPH. LOST ALL ACCELERATION, HAD TO PULL OVER AND TURN VEHICLE OFF, SMELL OF SMOKE BUT NO VISUAL, LET VEHICLE SIT, CHECKED OIL, COOLANTS, ALL PERFECT. SMELL WENT AWAY, ATTEMPTED TO START VEHICLE WITH HOOD OPEN, CHECKED ENGINE WITH VEHICLE ON, MOVEMENT OF 1-2 INCHES FROM ENGINE ROCKING SEVERELY. TURNED VEHICLE OFF, TOWED TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615340July 22, 2014
ELECTRICAL SYSTEM
I BOUGHT A 2011 JETTA IN FEBRUARY 2011. TODAY, I AM TOLD BY THE DEALER THAT 'SOME WIRES' LOCATED UNDER THE SPARK PLUGS ARE SHORT-CIRCUITING AND NEED TO BE REPLACED AT A COST OF $830 + TAX. NOW, WHY ARE THERE 'SOME WIRES' UNDER THE SPARK PLUGS THAT ARE NOT SUFFICIENTLY INSULATED? AND, WHY ARE 'SOME WIRES' UNDER THE SPARK PLUGS ANYWAY? I WAS GOING DOWN I-24 AT 55 MPH AND THE CAR 'CUT OFF'! THE ONLY THING THAT SAVED MY LIFE IS THAT IT WAS RUSH HOUR AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS AFRAID TO DRIVE THE CAR TO THE DEALERSHIP AND HAD TO HAVE IT TOWED. I COULD HAVE BEEN KILLED!!! SUCH A DESIGN OF 'SOME WIRES' UNDER THE SPARK PLUGS IS NOT GOOD CRAFTSMANSHIP OR PROFESSIONAL DESIGN. THE VEHICLE IS NOT EVEN PAID FOR AND I HAVE TO REPLACE 'SOME WIRES' UNDER THE SPARK PLUGS ALREADY. I THINK THIS SHOULD BE A RECALL ITEM BECAUSE OF THE POSSIBILITY OF THE VEHICLE CUTTING OFF WHEN DRIVING AT FULL SPEED, IN TRAFFIC ON A MAJOR HIGHWAY. EVERYONE WITH A 2011 JETTA NEEDS TO BE MADE AWARE OF THE POSSIBILITY OF THIS SAME 'INSTANT SHUT DOWN OF ENGINE' HAPPENING TO THEM. THERE WAS NO WARNING SUCH AS THE ENGINE LIGHT COMING ON OR THE CAR STALLING WHEN TRYING TO START THE ENGINE. IN FACT, SOME ONE MAY BE DISILLUSIONED WHEN CAR RESTARTS AND DRIVES LIKE THERE IS NOTHING TO IT!!! IT TOOK THE DEALER 2-DAYS TO FINE THE PROBLEM SO EVERYONE NEEDS TO BE MADE AWARE OF THIS GROSS DANGER!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615110July 21, 2014
ELECTRICAL SYSTEM
THE 2011 VW JETTA TDI MAIN SOURCE OF COMMUNICATION IS THROUGH THE RADIO (DELPHI PREMIUM 8). I WAS DRIVING AND THE RADIO COMPLETELY WENT OUT AFTER A POP. I HAVE DONE SOME RESEARCH AND AS A 2011 AUTOMOBILE, THIS SHOULDN'T BE HAPPENING 3 YEARS AFTER A NEW CAR IS PURCHASED. THIS IS A LARGE SAFETY HAZARD WHILE DRIVING AND NOT HAVING THE VEHICLES MAIN COMMUNICATION ACCESSIBLE. PLEASE LOOK MORE INTO THIS. THIS IS A COMMON OCCURRENCE WITH THIS RADIO MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615145July 21, 2014
FUEL/PROPULSION SYSTEM, ENGINE
DRIVING ON MY WAY HOME FROM WORK IN TOWN AND ALL OF A SUDDEN THE GLOW PLUG LIGHT COMES ON FLASHING AND THE ENGINE LIGHT APPEARS ON THE DASH. I IMMEDIATELY TURNED OFF THE CAR RESTARTED THE CAR AND THE PROBLEM WAS NOT RESOLVED AND A MESSAGE APPEARED ON THE SASH "ENGINE FAULT WORKSHOP!". HPFP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614461July 18, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE CAR TAKES 15 MINUTES TO HEAT UP TO 190, OTHERWISE THE CAR WON'T DRIVE FORWARD IN PROPER GEAR WITHOUT JERKING. IT DRIVES LIKE IT IS A STICK SHIFT INSTEAD OF AN AUTOMATIC CHANGING GEAR ON IT'S OWN. THE CAR STOPS WITHOUT ME PRESSING THE BRAKES AND SOMETIMES JUST TURNS OFF UNEXPECTEDLY. IT SMELLS LIKE GASOLINE IN THE CAR. THE CD PLAYER, CLOCK AND VEHICLE ELECTRICAL MALFUNCTIONS ON AND OFF. THE ENGINE LIGHT STAYS ON. AUTONATION PERFORMED A MULTI POINT INSPECTION AND SAYS THE CAR NEEDS A TIMING BELT, COOLANT FLANGE AND AFTER RUN PUMP, AND ROLLERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614603July 18, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I STARTED MY VEHICLE WHEN I GOT A LIGHT BULB FAILURE LIGHT ON MY DASH, AFTER INVESTIGATING ALL AFFECTED BULBS WHICH WERE ALL ON THE RIGHT SIDE OF THE VEHICLE I LOOKED AT THE FUSES. COME TO FIND OUT THERE ARE TWO SPOTS IN THE FUSE BOX THAT ARE 30 AMPS AND WERE MELTED BUT NOT BLOWN. THE FUSE BOX ITSELF HAS BEEN MELTED AS WELL. I REPLACED THE FUSES AND ABOUT ONE YEAR LATER IT HAPPENED AGAIN. I JIGGLED THE FUSES THAT WERE MELTED AND THE LIGHTS STARTED TO WORK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611197July 17, 2014
ELECTRICAL SYSTEM
THE RADIO WAS WORKING FINE ON MY DRIVE HOME FROM WORK. I WAS AT HOME FOR ABOUT 1 HOUR AND GOT BACK IN CAR TO RUN ERRANDS AND AT THAT POINT THE RADIO NEVER TURNED ON. MY PHONE STILL CONNECTED TO RADIO, BUT NO SOUND WAS COMING AND THE SCREEN WAS DARK/BLANK. MY PHONE INDICATED THE BLUETOOTH WAS CONNECTED. I COULD NOT GET IT BACK ON. I REPLACED THE FUSES TO MAKE SURE, BUT IT DID NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611181July 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 VW JETTA. THE CONTACT STATED THAT WHILE DRIVING OVER A POTHOLE, THE VEHICLE EMITTED SMOKE AND STALLED. THE AIR BAGS ALSO INADVERTENTLY DEPLOYED AND THERE WAS SMOKE INSIDE AND OUTSIDE OF THE VEHICLE. THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DECLARED DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 11/12/14*LJ UPDATED 7/27/2015 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10611216July 17, 2014
ELECTRICAL SYSTEM
THE RCD-510 PREMIUM 8 RADIO WITH BLUE TOOTH CELL PHONE CONNECTIVITY FAILED IN MY 2010 JSW TDI AT ABOUT 3 1/2 YEARS AND 56K MILES--WORKED FINE ONE DAY AND BLACK SCREEN-OF-DEATH WITH NO FUNCTION AT ALL THE NEXT. FUSES INTACT AND CURRENT BEING DELIVERED TO THE UNIT. IT'S CLEAR FROM THE NUMBER OF RESPONSES HERE HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 THAT THIS IS A SYSTEMATIC ISSUE WITH RADIO UNITS MANUFACTURED BY DELPHI IN THE 2010 YEAR MODEL VWS. FOR ME AT LEAST, LOSS OF BLUE TOOTH FUNCTION IS A SAFETY ISSUE--I FREQUENTLY NEED TO MAKE OR TAKE PHONE CALLS WHILE DRIVING, AND FOR MUCH OF MY APPROX. 10-MILE COMMUTE TO AND FROM WORK THERE IS NO SAFE SHOULDER ON THE ROAD WHERE I COULD PULL OVER AND USE THE PHONE. MY DECISION TO PURCHASE THE VEHICLE WAS MADE IN PART BASED ON THE BLUE TOOTH FEATURE, WHICH MY OLD CAR DIDN'T HAVE. MY STATE (WASHINGTON) HAS A LAW EXPLICITLY FORBIDDING USE OF CELL PHONES WHILE DRIVING UNLESS USING A HANDS-FREE DEVICE. SO THIS ISN'T JUST A PATTERN OF FAILURE IN A "LUXURY FEATURE" AS VWOA HAS ATTEMPTED TO FRAME IT--THIS ISSUE DIRECTLY AFFECTS SAFETY FOR DRIVERS AND OTHERS AROUND US. I HAD PREVIOUSLY COMPLAINED OF INTERMITTENT RADIO ISSUES (I.E.: APPARENTLY SPONTANEOUS LOSS OF PRESET STATIONS, ETC.) WITH THIS VEHICLE WHILE IT WAS UNDER WARRANTY, BUT WAS TOLD BY THE DEALER THAT "THE TECHNICIAN WAS UNABLE TO REPLICATE THE ISSUE." I HAVE CONTACTED BOTH THE LOCAL DEALER FROM WHICH I PURCHASED THE CAR AND VOLKSWAGEN OF AMERICA CUSTOMER CARE ABOUT THIS ISSUE, BUT NEITHER OFFERED ANY SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611343July 17, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. IN ADDITION, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE CONTROL RELAY DEVICE. THE FAILURE RECURRED TWO WEEKS AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611382July 17, 2014
AIR BAGS
AT APPROXIMATELY 1:30PM ON JULY 14, 2014 MY MOM WAS DRIVING SOUTH BOUND ON HIGHWAY 99. SHE SLOWED DOWN DUE TO HIGHWAY CONSTRUCTION AND TO MERGE ONTO HIGHWAY 58 EAST WHEN SHE WAS STRUCK FROM BEHIND BY A PICK UP TRUCK. SHE THEN STRUCK THE VEHICLE IN FRONT OF HER. THE AIRBAGS IN THE VEHICLE DID NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617526July 16, 2014
ELECTRICAL SYSTEM
KEY STUCK IN IGNITION MULTIPLE TIMES HAVING GREAT DIFFICULTY TURNING ON AND OFF CAR. PROBLEMS APPEARS TO OCCUR ON A MORE FREQUENT BASIS, CAR DEALERSHIP INDICATED NOT A PROBLEM WHILE UNDER WARRANTY TOLD JIGGLE THE KEY WILL SOLVE THE PROBLEM. PROGRESSIVELY WORSE AS MY WIFE CAN'T DRIVE THE CAR FOR FEAR OF BEING STUCK, SHE EXPERIENCED THIS PROBLEM JULY 6, 2014 AS SHE HAD TO WALK HOME. TURNING THE STEERING WHEEL, MOVING THE TRANSMISSION IN AND OUT OF GEAR AND MOVING THE KEY AROUND WILL EVENTUALLY ALLOW THE KEY TO MOVE INTO A ON/OFF POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611030July 16, 2014
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE COMPRESSOR AND THE FUSE BOX OVERHEATED CAUSING THE AIR CONDITIONER TO STOP WORKING. THE PROBLEM OCCURRED TWICE WITHIN A YEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FAILURE WAS DUE TO THE FUSE BOX CATCHING ON FIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,480.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10611059July 16, 2014
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL * THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,600. UPDATED 10/03/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611041July 16, 2014
SEATS
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT STATED IT WAS DIFFICULT TO ADJUST THE FRONT DRIVER'S SIDE SEAT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610583July 15, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
RADIO, CD CHANGER, BLUETOOTH INOPERABLE. THE SCREEN HAS BECOME BLACK. THERE IS AN OCCASIONAL ELECTRICAL THUMP SOUND COMING THROUGH THE SPEAKERS. CONCERNED THERE IS AN ELECTRICAL SHORT OF SOME KIND. HAVE READ OF MANY OTHER SIMILAR INSTANCES WITH THE SAME MAKE, MODEL AND YEAR CAR AS MINE. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610660July 15, 2014
ENGINE
THE CAR STALLS INTERMITTENTLY UPON INITIAL ACCELERATION. BROUGHT VEHICLE TO TWO DIFFERENT DEALERSHIPS FOR DIAGNOSTIC. THE RESPONSES WERE: "VEHICLE IS FOUND TO BE OPERATING NORMALLY WHEN COMPARED TO SAME OR SIMILAR TYPE VEHICLE." AND "COMPARE CAR TO A DIFF CAR, BOTH CAR ACT THE SAME." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610437July 14, 2014
ENGINE
VEHICLE IS SHUTTING DOWN DURING OPERATION. THREE TIMES NOW, THE CAR HAS SHUT OFF WHILE SITTING AT A TRAFFIC LIGHT. THE CAR WILL JUST STALL OUT. ODDLY, IT RESTARTS WITH EASE WHEN PLACED BACK IN PARK. IT WILL SOMETIMES SHUTTER WHILE ACCELERATING FROM A STOP, AS IF IT IS GOING TO STALL. IT HAS A GAS ENGINE, WITH AN AUTOMATIC TRANSMISSION. DEALER RECENTLY ADDRESSED THE PROBLEM BY REPLACING A RELAY TO THE FUEL PUMP. UNFORTUNATELY, THE PROBLEM REMAINS. YESTERDAY, IT STALLED WHILE DRIVING ALONG A SIDE STREET. CAR IS BACK AT THE DEALERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610528July 14, 2014
POWER TRAIN, ENGINE
CAR WAS DRIVING ON THE INTERSTATE WHEN PROBLEMS BEGAN. WHEN THE GAS PEDAL WAS PUSHED, THE CAR'S TACH JUST REVVED UP WITH NO ACCELERATION. THE CAR BEGAN TO SLOW DOWN AND WE HAD TO PULL OFF THE INTERSTATE. UPON EXITING, THE CAR SEEMED TO BE STUCK IN GEAR BUT WOULD NOT ACCELERATE. WE TRIED SWITCHING TO SPORT MODE AND MANUAL MODE BUT NEITHER MADE A DIFFERENCE. NO WARNING LIGHTS CAME ON. CAR STRUGGLED TO MAINTAIN 15MPH UPON EXITING FREEWAY AND WAS LIMPED INTO A PARKING LOT. THIS COULD HAVE CAUSED A VERY SERIOUS CRASH AS VEHICLE WOULD NOT ACCELERATE OR CHANGE GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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