Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10618253August 1, 2014
ELECTRICAL SYSTEM
KEY WILL NOT TURN TO SHUT ENGINE OFF , TURN KEY FORWARD LIKE STARTING CAR , THEN RELEASE KEY SO IT SPRINGS BACK AND REMOVE KEY. DEFECT, COULD NOT SHUT CAR OFF WHILE PUMPING GAS, HAD TO WAIT TILL I WAS HOME TO LOOKUP ON INTERNET HOW TO TURN KEY OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618257August 1, 2014
ELECTRICAL SYSTEM
PASSENGER, DRIVER DOOR AND SUNROOF WIRING HARNESS SHORT. AFFECTS WINDOWS AND LOCKS, WINDOW WILL INTERMITTENTLY NOT ROLL UP OR DOWN AND THE DOOR LOCKS WILL NOT LOCK. JIGGLING THE WIRING HARNESS GASKET SEEMS TO RESOLVE THE ISSUE EACH TIME IT OCCURS. SUNROOF WILL OPEN TO VENT AUTOMATICALLY WITHOUT ANY BUTTONS BEING PUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618103August 1, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVERS SIDE TAIL LIGHT AND TURN SIGNAL INDICATOR DOES NOT FUNCTION. VW DIAGNOSED THE PROBLEM TO BE A FAULTY J519 POWER CONTROL UNIT. THE WV DEALER'S SERVICE SUPERVISOR INDICATED THIS A COMMON PROBLEM AND THE REPLACEMENT PART HAS PROGRESSED THROUGH 5-6 EVOLUTIONS AND VW STILL CAN'T REMEDY THE ISSUE. J519 PART COSTS $550.00 PLUS $150.00 LABOR. SEEMS LIKE AN EXCESSIVE COST FOR A FAULTY TAIL LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618180August 1, 2014
ELECTRICAL SYSTEM
ENTIRE RADIO UNIT FAILED. NOT ABLE TO USE BLUETOOTH OR ANY COMPONENT OF THE RADIO. CHECKED ALL FUSES AND THEY ARE GOOD. THERE ARE MANY REPORTS OF THIS SAME ISSUE ON VARIOUS CAR BLOGS. DEALERSHIP STATED THIS ISSUE IS COMMON, BUT THEY ARE NOT ISSUING A RECALL BECAUSE THE RADIO IS A "LUXURY" ITEM. THIS SEEMS TO ONLY BE A PROBLEM ON THE 2010 TDI MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617926July 31, 2014
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR COIL SPRING FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 9/18/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617950July 31, 2014
FUEL SYSTEM, DIESEL
I WAS DRIVING MY VW ON A 3 LANE ROAD WHEN THE GLOW PLUG LIGHT BEGAN FLASHING AND ABOUT 2 MINUTES LATER THE CAR ENGINE SHUT OFF AND WOULD NOT RESTART, WHICH LEFT ME IN THE MIDDLE LANE BLOCKING THE EVENING RUSH HOUR TRAFFIC ON A VERY BUSY ROAD. THE VW SERVICE SHOP TELLS ME THAT THE FUEL PUMP BROKE AND THERE IS METAL IN MY FUEL FILTER. I HAVE ALWAYS FUELED WITH DIESEL FROM SHELL AND I CAN OBTAIN ALL OF MY RECEIPTS TO PROVE IT SINCE I ALWAYS USE MY CREDIT CARD TO PAY FOR FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618034July 31, 2014
AIR BAGS
I WENT TO PASSENGER SIDE OF PARKED VEHICLE, OPENED DOOR, AND ADJUSTED SEAT POSITION BACKWARDS SLIGHTLY. THE NEXT MORNING I STARTED CAR AND AFTER SEVERAL MILES OF DRIVING , THE SOLID (NON-BLINKING) AIRBAG LIGHT CAME ON. I CALLED 2 DEALERS IN AREA WHO TOLD ME TO BRING IT IN IMMEDIATELY FOR A $900 TO $1000 REPAIR. I HAD FAULT DIAGNOSED BY PROFESSIONAL AS A PASSENGER SIDE CURTAIN AIRBAG FAULT TO THE IGNITER - SHORT TO GROUND. I WILL NOT PAY FOR THIS REPAIR WHICH IS OBVIOUSLY A DEFECTIVE PART THAT SHOULD BE RECALLED. MY AIRBAG SYSTEM IS NOW DEACTIVATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618049July 31, 2014
ELECTRICAL SYSTEM
BATTERY FUSE BOX MELTED. ENGINE OVERHEATED AND CUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617734July 30, 2014
ELECTRICAL SYSTEM
RADIO WENT DEAD AT TOLL STOP AND WAS NO LONGER FUNCTIONAL ON INTERSTATE OR ANY OTHER ROAD. HANDS FREE PHONE SERVICE WAS LOST. PHONE STILL SEAMS TO LINK UP WITH BLUETOOTH BUT DOES NOT FUNCTION ANY LONGER THROUGH RADIO. DISTRACTING FOR DRIVING WITHOUT THE HANDSFREE PHONE. COULD CAUSE VEHICLE ACCIDENT IF NOT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617398July 29, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE REDUCED IN SPEED AND STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AS A RESULT THE FUEL PUMP AND THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617414July 29, 2014
ELECTRICAL SYSTEM
HEARD A POP AND THE DISPLAY SCREEN WENT DARK. THE RADIO AND OTHER SYSTEMS (NAVIGATION, AUXILLARY, ETC) NO LONGER FUNCTION. THERE ARE HUNDREDS OF SIMILAR COMPLAINTS THAT HAVE BEEN POSTED TO VW SITES. THIS SHOULD BE A RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617170July 29, 2014
FUEL/PROPULSION SYSTEM
I WAS TRAVELING IN RURAL ALABAMA AND MY ENGINE FAILED; I PULLED OVER AND IT WOULD NOT CRANK. IT IS CURRENTLY IN THE SHOP. FUEL PUMP FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616810July 28, 2014
ENGINE, ELECTRICAL SYSTEM
DRIVING ALONG WHEN A WARNING LIGHT CAME ON( EPC) WHICH IS ELECTRONIC POWER CONTROL. ON MY WAY TO THE DEALER NOW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616657July 27, 2014
FUEL/PROPULSION SYSTEM
WHILE ON THE FREEWAY THE CAR LOST ALL POWER AND DIED. THE CODES INDICATE THAT IT IS THE FUEL PUMP. THIS SEEMS TO BE A COMMON ISSUE ON THE TDI ENGINES. 000135 - FUEL RAIL/SYSTEM PRESSURE P0087 - 000 - TOO LOW FREEZE FRAME: FAULT STATUS: 01100000 FAULT PRIORITY: 2 FAULT FREQUENCY: 1 MILEAGE: 140659 KM TIME INDICATION: 0 DATE: 2118.14.04 TIME: 01:27:53 FREEZE FRAME: RPM: 2208 /MIN INJ. QUANTITY: 21.7 MG/STR (NO UNITS): 5.0 PRESSURE: 1400.0 BAR PRESSURE: 1112.0 BAR TEMPERATURE: 52.2C TANK CONT.: 24.4 L *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616683July 27, 2014
AIR BAGS
THE AIRBAG LIGHT ON MY 2006 VW JETTA, WITH ONLY 57000 MILES, CAME ON FOR NO APPARENT REASON. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE AIR BAGS HAVE NEVER BEEN DEPLOYED. THERE WAS A RECALL ON THE PASSENGER FRONT AIRBAG A FEW YEARS AGO AND I BROUGHT THE CAR IN AT THAT TIME TO HAVE THE CAR SERVICED TO ADDRESS THAT RECALL. WHEN I BROUGHT THE VEHICLE IN TO THE LOCAL VW DEALER, I WAS TOLD THAT MY PASSENGER SEAT SIDE AIRBAG WAS "DEFECTIVE" AND NEEDED TO BE REPLACED. I WAS TOLD THAT THIS AIRBAG IS LOCATED IN THE SAME LOCATION WHERE THE RECALL WORK WAS DONE. I WAS TOLD BY THE LOCAL VW DEALER THAT THE AIR BAG MUST BE DEFECTIVE, BECAUSE WITH SUCH LOW MILEAGE ON THE VEHICLE, THERE IS NO EXCUSE THAT SUCH AIRBAG SHOULD BE REPLACED DUE TO "WEAR AND TEAR." I WAS CHARGED $128.40 BY THE LOCAL VW DEALER FOR THE DIAGNOSIS AND WAS QUOTED AN ADDITIONAL $724 PLUS TAX FOR THE AIRBAG TO BE REPLACED TO MAKE THE CAR SAFE TO DRIVE. THE LOCAL VW DEALER TOLD ME TO CONTACT VW CORPORATE, AS I SHOULD NOT HAVE TO PAY TO REPAIR A DEFECTIVE AIRBAG THAT WAS ALREADY RECALLED IN THE PAST. WHEN I CONTACTED VW CORPORATE, I WAS TOLD THAT THEY WILL NOT PAY FOR THE REPAIR, AS THEY DO NOT FEEL THAT THE AIRBAG IS DEFECTIVE (EVEN THOUGH THEIR OWN DEALERSHIP SAYS IT IS) AND THAT I HAVE TO PAY FOR THIS SAFETY REPAIR OUT OF MY OWN POCKET. I DID MY RESEARCH, AND APPARENTLY THERE ARE MANY 2006 JETTA OWNERS WHO ARE DEALING WITH THE SAME AIRBAG DEFECT ISSUE. VW REFUSES TO ISSUE A RECALL AND REFUSES TO PAY FOR THE REPAIR. THE NHTSA MUST FORCE VW TO REPLACE ITS FAULTY AIRBAGS AT NO COST TO INNOCENT CONSUMERS! I AM AFRAID TO DRIVE THIS VEHICLE NOW AND WILL NOT ALLOW MY PREGNANT WIFE IN THE VEHICLE BECAUSE I WAS TOLD BY THE LOCAL VW DEALER THAT THERE IS A STRONG POSSIBILITY THAT NONE OF THE AIRBAGS WILL DEPLOY IN CASE OF AN ACCIDENT BECAUSE THE AIRBAG LIGHT IS ON AND ONE OF THE AIRBAGS IS DEFECTIVE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616307July 25, 2014
ELECTRICAL SYSTEM
2010 VW JETTA 2.0TFSI WOLFSBURG EDITION - RCD-510 TOUCH SCREEN RADIO DIED LOUD AUDIBLE "POP" NOISE THEN NO OPERATION. ALL FUSES ARE FINE. FOUND A BLOG ONLINE THAT SHOWS MANY OTHER CONSUMERS WITH SAME YEAR AND MODEL HAVE THE EXACT SAME PROBLEM, YET VWOA REFUSES TO CONSIDER A RECALL FOR THIS ISSUE. PLEASE MAKE SURE THEY ADDRESS THIS PROBLEM AND COMPENSATE CONSUMERS WITH FREE REPAIRS OR REIMBURSEMENT. THANK YOU. BLOG WITH OTHER KNOW PROBLEMS HERE: HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616381July 25, 2014
ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR WIRING HARNESS HAS FAILED AND WITH IT THE DRIVER SIDE CONTROLS DO NOT WORK. THE DOOR WILL NOT LOCK, THE WINDOW WILL NOT ROLL DOWN, THE GAS CAP RELEASE DOES NOT WORK AND THE TRUNK RELEASE DOES NOT WORK. IT ALSO SEEMS TO HAVE CAUSED A SHORT THE REAR DRIVER SIDE DOOR AS THE WINDOW IS STUCK DOWN AND WILL NOT ROLL UP. THE AIRBAG LIGHT ALSO CAME ON. I HAVE CHECKED ALL FUSES AND HAVE FOUND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615751July 23, 2014
ENGINE, FUEL SYSTEM, DIESEL
2010 JETTA TDI. DRIVING ON ROAD AT ABOUT 35 MPH WHEN CAR SUDDENLY STALLED. GLOW PLUG LIGHT FLASHES, "SERVICE ENGINE NOW" ON DISPLAY. TRAFFIC WAS LIGHT AND SPEED WAS ENOUGH TO COAST TO SAFE LOCATION. CAR WOULD NOT RESTART. TOWED TO DEALER. DEALER REPLACED SOME RELAY PART BUT.... THE VERY NEXT DAY SAME THING. CAR DIED WHILE DRIVING. SAME SYMPTOMS AS ABOVE. AGAIN NO WARNING PRIOR TO STALLING. TOWED TO DEALER. DEALER HAD CAR FOR A FEW DAYS BUT COULD NOT FIND OR REPRODUCE PROBLEM. CHECKED GROUND CONNECTIONS AS ADVISED FROM VWOA TECHNICAL ASSISTANCE. RETURNED CAR TO ME WITH A 'LET'S WAIT AND SEE' ATTITUDE. THIRD TIME, ABOUT 1500 MILES LATER, SAME THING. THIS TIME ON HIGHWAY TRAVELING AT ABOUT 45 MPH IN HEAVY TRAFFIC. CAR TOWED TO DIFFERENT DEALER. AT THE MOMENT THEY CAN'T DIAGNOSE OR REPRODUCE PROBLEM. MY OPINION IS SOME FAULT IS TELLING COMPUTER TO KILL ENGINE. AS A SAFETY ISSUE, I WOULD THINK ENGINE SHOULD REMAIN RUNNING SO THAT I CAN SAFELY DRIVE OFF THE ROAD AND OUT OF TRAFFIC AND HARMS WAY. IF THIS ASSUMPTION IS CORRECT, THEN THERE HAS TO BE A LIMITED NUMBER OF REASONS WHY ENGINE SHOULD STALL, INSTEAD OF GOING INTO 'LIMP MODE.' MY RESEARCH FOUND REFERENCE TO PE10034, BUT CAN'T FIND ARTICLE. THREE TIMES CAR STALLS WITHOUT WARNING. ALL 3 TIMES ON ROAD. THIS IS A SAFETY CONCERN, AND LOCAL DEALERS SEEM HESITANT TO REQUEST HELP FROM VWOA TA. DEALER 1 DID CONTACT VWOA TA FOR SUPPORT AND GUIDED FAULT FINDING DIDN'T FIND ANYTHING. DEALER 2 STILL HAS NO CLUE. NO MANDATES ON LOCAL VW DEALERS, BY VWOA, TO KEEP AND SHARE SERVICE RECORDS BEYOND WARRANTY PERIOD, ON NATIONAL DATABASE, SO OTHER DEALERS HAVE NO IDEA WHAT FIRST DEALER DID. KEEPING ALL DEALER SERVICE RECORDS ON NATIONAL DB WILL HELP SPOT ISSUES SOONER. DEALER 2 WILL HOPEFULLY ASK VWOA TA FOR SUPPORT BEYOND WHAT DEALER 1 DID. IS THERE AN ESCALATION FOR THIS? WHAT ARE MY OPTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615821July 23, 2014
ENGINE, FUEL SYSTEM, DIESEL
REF: NHTSA ACTION NUMBER PE10034. REGARDING MY 2014 JETTA TDI (DIESEL): FUEL TANK WAS APPROXIMATELY 3/4 FULL. FILLED REMAINDER (APPROX. 1/4 TANK, 3.5 GALLONS) WITH ULSD AUTO DIESEL FUEL AT A SERVICE STATION IN PORTAGE COUNTY, OH. I NOTICED AN ALMOST IMMEDIATE LOSS OF APPROX. 4 MPG IN FUEL ECONOMY. AFTER RESEARCHING THE ISSUE ON VARIOUS VOLKSWAGEN TDI/DIESEL INTERNET DISCUSSION FORUMS (IN ADDITION TO VARIOUS CHEVY AND/OR FORD DIESEL PICKUP TRUCK INTERNET DISCUSSION FORUMS), THE SYMPTOMS SEEMED TO COINCIDE WITH DAMAGE TO THE BOSCH CP4 HPFP (HIGH-PRESSURE FUEL PUMP). SYMPTOMS INCLUDE: -- LOSS OF FUEL ECONOMY. -- MINOR HESITATION EVEN ON SMOOTH, LEVEL ROADS THAT GETS WORSE OVER TIME. -- PRESENCE OF METAL "FLAKES" OR "SHAVINGS" IN THE FUEL FILTER CANISTER AND OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. -- I DROVE THE VEHICLE TO THE POINT OF PURCHASE (AN OFFICIAL VOLKSWAGEN DEALER), AND REQUESTED THEY PROVIDE ME WITH A VISUAL INSPECTION OF THE FUEL FILTER AND FUEL FILTER CANISTER. THIS INSPECTION CONFIRMED THE PRESENCE OF NAKED-EYE-VISIBLE CONTAMINATING PARTICLES (SUSPECTED TO BE ALUMINUM METAL "FLAKES" OR "SHAVINGS") IN THE FUEL FILTER CANISTER, AND POSSIBLY OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. DUE TO THE FUEL DELIVERY/RETURN SYSTEM DESIGN, THESE METAL "FLAKES" OR "SHAVINGS" CAN BE RE-INTRODUCED INTO THE HIGH PRESSURE FUEL PUMP WITHOUT BEING TRAPPED BY THE FUEL FILTER, CAUSING FURTHER DAMAGE TO THE HPFP AND CASCADING CONTAMINATION (GENERATION OF ADDITIONAL METAL "FLAKES" OR "SHAVINGS"). ONCE FUEL FLOW THROUGH THE HPFP, FUEL ACCUMULATOR RAIL, AND INJECTORS BECOMES SUFFICIENTLY RESTRICTED BY CONTAMINANTS, THE HPFP CAN FAIL CATASTROPHICALLY, RESULTING IN A SUDDEN LOSS OF ENGINE POWER. THIS, IN TURN, CAN LEAD TO A LOSS OF VEHICLE CONTROL DUE TO THE ABSENCE OF POWER STEERING. CASE OPENED WITH VW CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615837July 23, 2014
ELECTRICAL SYSTEM
RADIO/NAV UNIT POPPED AND DIED WHILE THE CAR AND RADIO WERE BEING OPERATED. THIS EXACT ISSUE HAS BEEN COMMUNICATED ON MANY ONLINE DISCUSSIONS. WITHOUT BLUETOOTH CONNECTIVITY FOR PHONES, THIS IS A DRIVING SAFETY CONCERN. I WILL LIKELY RESOLVE THE ISSUE WITH AN AFTERMARKET UNIT DUE TO THE HIGH COST OF AN OEM/DEALER REPLACEMENT. IF THIS IS A KNOWN AND RECURRING ISSUE WITH THESE UNITS, VW SHOULD ACTIVELY RESOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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