Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10627907August 24, 2014
FUEL SYSTEM, DIESEL
MY VW JETTA TDI 2009 STALLED IN TRAFFIC IN DEC. 2010, IT WAS ONLY A YEAR OLD WITH 23,000 MILES. THE DEALER SAID I MUST HAVE PUT REG. GAS AND NOT DIESEL. I SAID I HAD RECEIPTS AND HE COULD TEST IT TO PROVE I HADN'T. THE DAMAGE WAS $8,000 FOR A NEW FUEL SYSTEM INCLUDING TANK. IT WAS CALLED A HIGH PRESSURE FUEL PUMP MALFUNCTION WITH FUEL SYSTEM CONTAMINATION. HE SAID THERE WAS METAL SHARDS THAT DISINTEGRATED THE ENTIRE FUEL SYSTEM. IT WAS COVERED UNDER WARRANTY. NOW AUGUST 7, 2014, THE EXACT SAME THING OCCURRED AND IT IS NOT UNDER WARRANTY BUT THE DEALER WILL COVER IT AGAIN FOR FREE. CHECKING ON-LINE, I SEE THIS IS A COMMON PROBLEM AND THERE NEEDS TO BE A RECALL OR WE SHOULD GET A NEW CAR. I ASKED DEALER IF HE COULD GUARANTEE IT WON'T HAPPEN AGAIN AND HE CAN'T! BUT HE SAYS VW WILL ALWAYS FIX IT FOR FREE IF IT HAPPENS AGAIN. WHAT IF IT HAPPENS AND SOMEONE DIES IN AN ACCIDENT WHEN IT STALLS ON THE FREEWAY? WILL THEY DO A RECALL ONCE SOMEONE DIES?!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627411August 22, 2014
ELECTRICAL SYSTEM
I WAS DRIVING HOME FROM WORK, ON A SIDE ROAD, NOT GOING MORE THAN 40 MILES AN HOUR, AND IN THE MIDDLE OF A SONG, MY RADIO MADE A LOUD "POP" NOISE AND WENT DEAD. AT THE TIME, MY CAR HAD 46K MILES ON IT, STAYS IN A A GARAGE AT HOME AND AT WORK, GETS REGULAR SERVICING AND HAS NEVER HAD AN ISSUE. THE RADIO HASN'T WORKED SINCE JUNE AND I HAVE GOTTEN NOWHERE WITH THE DEALERSHIP. I TOOK IT IN FOR AN EVALUATION THE DAY AFTER THE RADIO WENT OUT, AND THEY HAD NO SOLUTION OR REMEDY, ONLY THAT I COULD BUY A NEW RADIO AND PAY AROUND $600 FOR THE INSTALLATION. I HAVE BEEN RESEARCHING THIS MATTER AND IT SEEMS A LOT OF OTHER PEOPLE HAVE SUFFERED THE SAME FATE. THE CAR POWER ISN'T THE SAME AS IT WAS BEFORE THE RADIO WENT OUT, AND I'M WORRIED THE DEAD RADIO IS AFFECTING THE BATTERY. I'M JUST NOT SURE WHAT TO DO ANYMORE, I FEEL AS THOUGH THIS ISN'T ISOLATED AND SHOULD BRING ABOUT A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627638August 22, 2014
ENGINE, FUEL SYSTEM, DIESEL
FAILURE OF THE HIGH PRESSURE FUEL PUMP IN A VW JETTA SPORTSWAGEN TDI. VOLKSWAGEN MADE THE REPAIRS UNDER WARRANTY, FOR WHICH I AM APPRECIATIVE. HOWEVER, I AM CONCERNED IT WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627167August 21, 2014
ELECTRICAL SYSTEM
RADIO/CD PLAYER STOPPED FUNCTIONING. THIS DISABLED THE BLUETOOTH HANDS-FREE FUNCTION AS WELL. THIS IS A DRIVING SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626699August 20, 2014
ELECTRICAL SYSTEM
THIS IS JUST ANOTHER COMPLAINT ABOUT THE 2010 JETTA PREMIUM RADIO THAT DIED FOR NO REASON. I CONTACTED VOLKSWAGEN OF AMERICA AND THEY ACTED LIKE THEY HAVE NEVER HEARD OF THE ISSUE, BUT CLEARLY AFTER DOING 2 MINUTES WORTH OF RESEARCH THERE ARE COUNTLESS OTHERS WITH THE SAME PROBLEM. VOLKSWAGEN TOLD ME THAT MY CAR IS GETTING OLD SO THEY WON'T HELP ME. I WILL BE SURE TO NEVER BUY ANOTHER VW. OTHER ELECTRICAL ISSUES I HAVE ARE. 1. CAR LOCKS ITSELF CONSTANTLY WITH THE KEYS IN IGNITION 2. RESISTOR FOR THE BLOWER MOTOR WENT OUT 3. COILS FOR ALL 4 CYLINDERS WENT BAD WELL BEFORE 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626760August 20, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
HAD DRIVEN JUST A FEW MILES AND WAS COMING UP TO A STOP AT A MAJOR INTERSECTION IN HEAVY TRAFFIC. GLOW PLUG LIGHT LIT FOR A SECOND AND ENGINE IMMEDIATELY STOPPED. ENGINE WOULD CRANK, BUT WOULD NOT START. HAVE BEEN TOLD THE PROBLEM IS THE HIGH PRESSURE FUEL PUMP. I DRIVE LONG DISTANCE IN THIS CAR AT ALL TIMES OF DAY. THE CAR DIED IMMEDIATELY, LEAVING ME IN THE MIDDLE OF THE STREET. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626854August 20, 2014
POWER TRAIN
WHEN THE DSG TRANSMISSION SHIFTS FROM 2ND TO 3RD IT DOES NOT ENGAGE, THE RPM GAUGE ALMOST REDLINES, THEN WHEN IT ENGAGES TO 3RD IT JERKS AND THE WHEELS PILL OUT, THIS IS VERY DANGEROUS AND LIFE THREATENING TO ME ESPECIALLY SINCE THIS IS MY ONLY VEHICLE I HAVE TO GET TO WORK! VOLKSWAGEN WILL NOT FIX MY VEHICLE BECAUSE THEY SAID THE DSG TRANSMISSION IS SEALED. I WOULD LIKE VOLKSWAGEN HEALED RESPONSIBLE FOR MANUFACTURING AN INFERIOR PRODUCT AND SELLING IT TO AMERICANS PUTTING ME IN DANGER. I WOULD LIKE YOUR ATTORNEYS TO FILE A CLASS ACTION LAWSUIT AGAINST VW FOR 1 BILLION DOLLARS ON BEHALF OF THE AMERICAN PEOPLE, I BELIEVE THAT WILL MAKE THEM UP, YOU ALL HAVE A BLESSED DAY AND DON'T BUY A VOLKSWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626873August 20, 2014
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE HORN FAILED TO ACTIVATE WHILE ATTEMPTING TO ALERT THE OTHER DRIVER OF THE PROXIMITY TO HIS VEHICLE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE DEALER WAS CONTACTED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10626309August 19, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SUCCESSFULLY MOVE THE VEHICLE OFF THE HIGHWAY BY SHIFTING INTO NEUTRAL. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626349August 19, 2014
ELECTRICAL SYSTEM
ALL FACETS OF TOUCH SCREEN RADIO SYSTEM INCLUDING HANDS FREE BLUETOOTH FEATURE SUDDENLY DIED ON MY 2010 JETTA TDI AT ABOUT 65000 MILES. THIS ISSUE WITH THIS YEAR IS WELL DOCUMENTED HERE AND ELSEWHERE. HAD TO REPLACE BATTERY EARLIER WHICH SOME COMPLAINTS SUGGEST IS RELATED TO THIS ISSUE OF RADIOS DYING. VOLKSWAGEN NEEDS TO STEP UP AND PROVIDE RELIEF TO THE MANY CUSTOMERS WHO HAVE HAD THIS PROBLEM RATHER THAN IGNORING IT. IT TRULY IS A SAFETY ISSUE AS IT DENIES HANDS FREE USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626409August 19, 2014
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF AND FAILED TO ILLUMINATE AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE LIGHT BULBS IN ORDER TO REMEDY THE FAILURE. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED TO ACTIVATE. THE DEALER STATED THAT THE BCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625904August 18, 2014
ELECTRICAL SYSTEM
ONLY NOT RUUNING ENGINE, NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626191August 18, 2014
ELECTRICAL SYSTEM
THE INDICATOR LIGHTS ON THE DRIVER'S DOOR CONSOLE TURNS OFF WHEN THE DOOR IS OPEN SLIGHTLY MORE THAN HALFWAY. IF THE DOOR IS CLOSED THE POWER WINDOW DOES NOT WORK SOMETIMES, SO I HAVE TO OPEN THE DOOR SLIGHTLY FOR IT TO WORK. DRIVER SIDE DOOR WORKS OCCASIONALLY AS WELL AS THE TRUNK WITH THE KEY LESS ENTRY. I DID SOME RESEARCH ON THE INTERNET AND I NOW BELIEVE THAT IT'S THE WIRING HARNESS CAUSING THE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625870August 17, 2014
FUEL SYSTEM, DIESEL
AFTER FILLING UP OUR JETTA TDI WITH DIESEL GAS WE LEFT THE STATION AND THE CAR'S GLOW PLUG LIGHT CAME ON ABOUT 3 MILES DOWN THE ROAD. I PULLED OVER TO CHECK WITH THE MANUAL TO FIND OUT WHAT TO DO. I SAID TO TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. WHEN TRYING TO RESTART THE CAR THE CHECK ENGINE LIGHT ALSO CAME ON AND IT TOOK SEVERAL ATTEMPTS TO RESTART THE CAR. I PULLED BACK ONTO THE HIGHWAY AND MY CAR WOULD NOT ACCELERATE OVER 40 MPH AND FELT VERY SLUGGISH. I QUICKLY PULLED INTO THE NEAREST TURN OUT AND CALLED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE DEALER THE FOLLOWING DAY AS IT WAS A NEW 2014 WITH 11,000 MILES. I WAS CALLED BY THE DEALER AND TOLD THE GAS WE PUT IN THE CAR WAS "CONTAMINATED" AND THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED. OUR GAS RECEIPT SHOW THAT WE PUT DIESEL GAS INTO THE CAR. WE WENT BACK TO THE GAS STATION (CHEVRON) AND SPOKE WITH THE MANAGER. HE STATED THAT THEY DID NOT HAVE COMPLAINTS ABOUT THEIR GAS FROM OTHER CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622574August 15, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 70MPH WITH A QUARTER TANK OF GAS, MY 2002 JETTA GLX DISPLAYED THE BATTERY LIGHT AND THEN STALLED AT FULL SPEED. THE CAR SLOWED, THE STEERING AND GAS PEDAL WERE STIFF AND I HAD TO PULL TO THE SHOULDER AND CALL FOR A TOW TRUCK. I HAD THE CRANK POSITION SENSOR REPLACED, NEW SPARK PLUGS PUT IN AND THE THROTTLE BODY CLEANED. I TEST DROVE THE CAR AND ONCE AGAIN, THE ENGINE STARTED TO STALL AT AROUND 70MPH ON THE FREEWAY. THIS TIME I WAS ABLE TO FLOOR THE ACCELERATOR AND THE CAR DID NOT COMPLETELY STALL. THIS DEFECT SEEMS IS INCREDIBLY DANGEROUS AND SEEMS TO BE UNACCEPTABLY PREVALENT ON VW JETTAS. MY NEXT PART TO REPLACE IS THE FUEL PUMP BUT IT APPEARS THAT DOES NOT ALWAYS REMEDY THE PROBLEM. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622643August 15, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WAS DRIVING WHEN THE CAR SUDDENLY SHUT OFF BUT RADIO AND DASH LIGHTS WERE STILL ON ALMOST CAUSED A CRASH FINALLY GOT CAR STOPPED AND STARTED BACK UP FINE SERIOUS PROBLEM NEEDS FIXED.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621920August 13, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 85 MPH, THE ELECTRICAL BOARD BECAME INOPERABLE AND THE BRAKES SEIZED. ALL OF THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ENGINE STALLED AND THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE SAFETY PIN THAT WAS CONNECTED TO THE ELECTRICAL BOARD WAS NOT FULLY ENGAGED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621960August 13, 2014
ELECTRICAL SYSTEM
SO MY VEHICLE IS A 2013.5 VW JETTA GLI (NHTSA DOES NOT HAVE OPTIONS TO LIST THE VARIANT OF THE CAR). SO THE CAR STALLED ON ME THE FIRST TIME IN JULY WHEN I WAS GETTING OF THE EXIT ....JUST LOST COMPLETE ENGINE POWER ...AND BASICALLY THE CAR SHUT OFF ON ME. THE STEERING GOT REALLY STIFF AND THE BRAKES BECAME HARD AND IT WAS AN EXTREMELY HORRIFIC SITUATION. THE BATTERY INDICATOR CAME ON ...AND THEN AFTER CRANKING THE CAR BACK UP IT RAN FINE. TOOK IT TO THE DEALER THE DAY AFTER (BECAUSE THEY NEEDED AN APPOINTMENT) ...THEY SAID NOTHING WAS WRONG WITH CAR AND THEY REPLACED THE CRANK SHAFT SENSOR AS AN "EDUCATED GUESS". ANYWAYS AFTER ABOUT A WEEK ....THE CAR SHUT OFF ON ME TWICE WITHIN A 5 MINUTE DIFFERENCE. EACH TIME THE BATTERY LIGHT CAME ON AND THAT WAS IT. AND THE LAST TIME THE EPC LIGHT CAME ON AS WELL. DEALER CANNOT FIND ANY PROBLEMS WITH MY CAR SINCE THEY CANNOT REPLICATE AN INTERMITTENT ISSUE. SO THIS IS A MAJOR SAFETY HAZARD ...AND NOT A GOOD FEELING TO LOSE CONTROL OF YOUR CAR IN THE MIDDLE OF THE ROAD.I HAVE LOST COMPLETE FAITH IN VW AND MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622007August 13, 2014
FUEL SYSTEM, DIESEL
THE 2012 JETTA TDI SPORTWAGEN WAS WORKING PERFECTLY AS WE DROVE TO A LOCAL CONCERT IN THE PARK. AFTER STOPPING FOR APPROXIMATELY 2.5 HOURS FOR THE CONCERT MY WIFE, EIGHT-MONTH OLD CHILD AND I STARTED THE VEHICLE TO HEAD BACK HOME, AT THIS TIME THE VEHICLE STARTED AND WAS WORKING PROPERLY. AFTER DRIVING APPROXIMATELY ONE-MILE I PUSHED THE ACCELERATOR TO GO OVER A SMALL BRIDGE AND THE VEHICLE HAD ALMOST NO POWER THEN THE GLOW PUG LIGHTS AND THE CHECK ENGINE LIGHT CAME ON. I THEN PULLED INTO A PARKING LOT TO SHUT OFF THE VEHICLE TO BE SURE WE WERE SAFE AND DID NOT CAUSE ANY DAMAGE TO THE VEHICLE. AFTER A MINUTE I TRIED TO RESTART THE VEHICLE AND ALL SEEMED OK AGAIN FOR ABOUT A 1/2 MILE AND THEN THE SAME PROBLEM OCCURRED, VERY LOW POWER GLOW PUG LIGHT AND CHECK ENGINE LIGHT CAME ON. WE WERE ONLY TWO MILES FROM HOME SO AS THE ENGINE TEMP WAS GOOD I CONTINUED HOME ON SURFACE STREETS WITH LITTLE POWER AND MADE IT HOME. CALLED OUR LOCAL DEALER AND DROVE TO THEM THE NEXT DAY, THEY SEEMED TO KNOW THE ISSUE WHEN I CALLED AND AS EXPECTED, THE SAME ISSUE AS SO MANY OTHERS! THE HIGH PRESSURE FUEL PUMP, (HPFP) HAD FAILED AND METAL SHAVINGS WERE STREWN THROUGHOUT THE FUEL SYSTEM. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM UNDER WARRANTY BUT THE REAL ISSUE REMAINS. WHEN WILL THE NHTSA OR VOLKSWAGEN STEP UP TO RECALL VEHICLES AND CORRECT THIS CHRONIC PROBLEM! I AM FORTUNATE THAT MY FAMILY WAS NOT INJURED BUT READING MANY OTHERS STATEMENTS IT WILL ONLY BE A MATTER OF TIME BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED AS A DIRECT RESULT OF THE FUEL PUMP FAILURE PROBLEM. THERE WAS A 1/2 TANK OF FUEL AND THIS WAS DEFINITELY NOT A FUELING PROBLEM. I PERSONALLY AND ALWAYS FUEL THE VEHICLE, USE MAJOR CHAIN BRANDS AND ALWAYS DIESEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622113August 13, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL PUMP FAILED WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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