Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10722931June 2, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SLOWED DOWN AND WOULD NOT ACCELERATE. THE FAILURE OCCURRED WITHOUT WARNING ON FOUR OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722132May 29, 2015
ELECTRICAL SYSTEM
ON MAY 9TH,WE STARTED OUR CAR AFTER AFTER A WEDDING AND RECEPTION,THE RADIO WAS BLANK,NOTHING.IT ALSO HAS FACTORY BLUETOOTH.CALLED OUR DEALER AND TRIED TO GET GOODWILL ADJUSTMENT FOR RADIO.WAS TOLD RADIO WAS OUT OF WARRANTY.OPENED A CASE WITH VW,HAD DEALER PULL RADIO,THE DEALER CALLED VW.NO ASSISTANCE RADIO COST IS $775,NOT COUNTING INSTALLATION.I THINK THIS IS A SAFETY ISSUE,BECAUSE BLUETOOTH DOESN'T WORK,BECAUSE RADIO DOES NOT.2010 VW JETTA SE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722089May 28, 2015
FUEL/PROPULSION SYSTEM
FOR THE 2ND (!) TIME IN 2 YEARS, THE HIGH PRESSURE FUEL PUMP FAILED ON THE CAR. AS MY HUSBAND WAS DRIVING THE MOUNTAIN HIGHWAY, HE LOST ALL HORSEPOWER AND THE DASH LIGHTS ALL LIT UP WITH VARIOUS WARNING SIGNALS AND A SYSTEM FAILURE WARNING. FUEL PUMP HAS EXPLODED AND INTRODUCED METAL SHAVINGS THROUGHOUT THE ENTIRE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722101May 28, 2015
ENGINE
I WAS DRIVING MY 2010 VW JETTA TO WORK WHEN ALL OF THE SUDDEN IT BEGAN TO VIOLENTLY SHAKE. MY CHECK ENGINE LIGHT STARTED RAPIDLY BLINKING. LUCKILY, I WAS ABLE TO PULL INTO A PARKING LOT. CALLED VW DEALERSHIP. THEY SUGGESTED TOWING MY VEHICLE. VEHICLE TOWED TO DEALERSHIP. ACCORDING TO THE VW DEALERSHIP, IGNITION COILS NEED TO BE REPLACED. THE VW DEALERSHIP TOLD ME THAT THERE IS NOT A RECALL FOR THIS REPAIR. HOWEVER, I NOTICED THAT THERE WAS A RECALL FOR FAULTY IGNITION COIL IN PREVIOUS YEARS FOR THE JETTA. I THINK VW SHOULD ISSUE A RECALL FOR THIS PROBLEM. THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721916May 28, 2015
ELECTRICAL SYSTEM
TOUCH SCREEN RADIO DIED INEXPLICABLY, WEIRD KNOCKING SOUND FROM SPEAKERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721695May 27, 2015
FUEL/PROPULSION SYSTEM
VEHICLE ENGINE (JETTA 2.0 TDI) ABRUPTLY STALLED AND WOULD NOT RESTART. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED; AND HAD DISINTEGRATED IN A FASHION THAT THE DEBRIS HAD CONTAMINATED THE ENTIRE FUEL SYSTEM. FUEL TANK, LINES AND INJECTION SYSTEM WERE CLEANED, FUEL PUMP AND FILTERS WERE REPLACED. HOWEVER, THE VEHICLE HAS STILL EXPERIENCED INTERMITTENT STALLING PROBLEMS EVER SINCE THIS WARRANTY REPAIR, AND THE DEALER HAS BEEN UNABLE TO RESOLVE AFTER NUMEROUS ATTEMPTS. THE VEHICLE HAS BEEN (AND CURRENTLY REMAINS) AT THE DEALER FOR 33 OF THE PAST 40 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721744May 27, 2015
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE RADIO STOPPED WORKING, WHICH CAUSED THE VEHICLE'S BLUETOOTH TO STOP WORKING. THE CONTACT'S CITY HAS A HANDS FREE LAW FOR SAFETY. IN THE COLD WINTER MONTHS, THE RADIO AND BLUETOOTH FAILURE PREVENTED THE CONTACT FROM BEING ABLE TO GET ANY UPDATE INFORMATION. THE CONTACT CHANGED THE FUSES, BUT THAT DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 8/19/15*CN UPDATED 9/30/12 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721541May 26, 2015
EXTERIOR LIGHTING
WHEN DRIVING MY BRAND NEW 2015 JETTA TDI SEL AT NIGHT FOR THE FIRST TIME, 5 DAYS AGO, I WAS UNABLE TO SEE THE ROAD ALMOST AT ALL (EVEN AT BARE MINIMUM) WHEN I ENGAGED MY HIGH BEAMS. UPON CLOSER INSPECTION AND MULTIPLE TRIES I DISCOVERED MY LOW BEAMS WOULD TURN OFF EVERY TIME I ENGAGED MY HIGH BEAMS WHILE DRIVING AT NIGHT. I ALMOST HIT WILDLIFE ON THE ROAD AND SWERVED TO MISS IT. NO CRASH OR INJURY OCCURRED THIS TIME AND WAS LUCKY. AT THIS TIME I AM UNABLE TO USE THIS CAR UNLESS IT IS AT FULL DAYLIGHT. THIS IS AN EXTREME HAZARD THAT NEEDS TO BE CORRECTED. I'VE BEEN DRIVING FOR OVER 25 YEARS AND HAVE AN EXCELLENT DRIVING RECORD. PLEASE CORRECT THIS SO I CAN USE MY BRAND NEW JETTA WITHOUT REGRET AND SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721209May 24, 2015
EXTERIOR LIGHTING
I WENT TO LEAVE A FRIENDS HOUSE LAST NIGHT. IT WAS DARK AND WHEN I TURNED ON MY HEADLIGHTS, THE LOW BEAM WOULD NOT WORK. I OPENED THE OWNERS MANUAL TO FIND A FUSE LOCATION, AND THERE IS NO DIAGRAM IN THERE TO SHOW WHAT FUSES WERE WHICH. I PULLED THE FUSE COVERS ON BOTH FUSE PANELS ONLY TO FIND OUT THEY ARE NOT ON THERE EITHER. I DROVE THE CAR HOME WITH MY HIGH BEAMS ON AS THIS WAS THE ONLY LIGHTS I HAD. I BLINDED EVERYONE FOR THE FIVE MILE TRIP HOME. HOW IS ONE SUPPOSED TO FIX SOMETHING A SIMPLE AS A BLOWN FUSE, WHEN THE MANUFACTURE DOES NOT INDICATE LOCATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721016May 22, 2015
WHEELS
AT THE TIME OF A ROUTINE TIRE ROTATION, IT WAS NOTICED THE INSIDE OF 3 TIRES WERE SPLIT. ONE OF THESE SPLITS WAS SIGNIFICANT ENOUGH THAT THE TIRE TECHNICIAN RECOMMENDED NOT DRIVING FURTHER. THE TREAD ON THE TIRES AND OUTSIDE SURFACE WAS STILL IN GOOD CONDITION. THE TECHNICIAN STATED THERE WAS ALMOST HALF THE REGULAR TREAD LEFT. IT SEEMS UNUSUAL TO HAVE SPLITS ON THREE TIRES AT ONCE IN THE SAME LOCATION ON WHAT OTHERWISE WOULD STILL BE GOOD TIRES. THIS CAR HAS NOT BEEN INVOLVED IN ANY UNUSUAL ACCIDENTS OR INCIDENTS WHICH WOULD HAVE HAD A NEGATIVE IMPACT ON TIRE WEAR. THESE ARE THE ORIGINAL TIRES THAT CAME WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721085May 22, 2015
UNKNOWN OR OTHER
WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. BLANK SCREEN, NO POWER. ALL FUSES FINE. AFTER REMOVING RADIO AND CHECKING WIRING /GROUND, AUTO STEREO REPAIR GUY SAID THAT THE RADIO UNIT IS SHOT AND WILL NEED TO BE REPLACED ($600 PARTS BY DEALER) OR REPAIRED FOR MORE. 2011 CAR HAS JUST OVER 300000 MILES. RIDICULOUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717893May 21, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RADIO WENT COMPLETELY DEAD. SCREEN IS BLANK AND NO RESPONSE. BLUETOOTH AND OTHER FEATURES CONNECTED TO THE RADIO DO WORK. PREVIOUS TIME IN THE CAR THE RADIO WAS WORKING FINE. NOW RADIO IS DEAD AND REST OF CAR SEAMS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717765May 21, 2015
ELECTRICAL SYSTEM
I LOVE THIS CAR BUT FOR THE LAST YEAR I HAVE BEEN REPLACING LIGHTS BULBS EVERY THREE MONTHS. NOW I HAVE RUNNING LIGHTS GOING OUT, NO TURNING SIGNALS, TAIL LIGHT FLICKERS, THERE IS SOMETHING THAT IS WRONG WITH THE ELECTRICAL WIRING IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717875May 21, 2015
ENGINE
WHILE DRIVING ON THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON AND THE CAR BEGAN SLOWING ITSELF DOWN. WHEN I TRIED TO ACCELERATE THE ENGINE REVVED AND THE RPM INDICATOR WENT UP BUT THE CAR WOULD NOT SPEED UP PAST 45 MPH AND THE STEERING WHEEL SHOOK VERY HARD THE REST OF THE WAY. WHEN I TOOK IT FOR DIAGNOSTICS AND REPAIR, THE CODES P2431 AND P2432 INDICATED A FAULTY SENSOR IN THE AIR INJECTION SYSTEM PRESSURE SENSOR. I WAS TOLD THAT VOLKSWAGON WAS AWARE OF THE PARTICULAR PROBLEM, WHICH HAS OCCURRED IN A HIGH NUMBER OF VEHICLES AND THEY IN FACT RECOMMENDED AN UPDATED VERSION OF THE INJECTION HOSE AND SENSOR. THIS WAS A $350 REPAIR ON A VEHICLE WITH LESS THAN 30,000 MILES AND ACCORDING TO VOLKSWAGON A COMMON REPAIR. I DON'T THINK IT'S FAIR THAT CONSUMERS SHOULD ABSORB THE COST OF THIS TYPE OF REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717273May 19, 2015
ELECTRICAL SYSTEM
I HAD THE AC COMPRESSOR REPLACED, VW OFFERED TO REPLACE PART FOR FREE AND I PAID FOR LABOR AT GUNTHER VW IN FT. LAUDERDALE IN 2013. NOW IN 2015, THE AC IS NOT COOLING AGAIN AND I TAKE MY VW FOR THE 100K MILE SERVICE. I ASK GUNTHER TO CHECK ON THE AC SYSTEM AND THE AC FAILED A PERFORMANCE TEST. AC COMPRESSOR, RADIATOR AND COOLING FAN NEEDS TO BE REPLACE AT A COST OF $1300! REDICULOUS! THE QUALITY OF THIS CAR AND ITS COMPONENTS IS AWEFUL! IVE NEVER HEARD OF AN AC SYSTEM NEEDING TO BE REPLACED LESS THAN 5 YEARS OF MANUFACTURING DATE OF CAR , ON TOP OF AN AC COMPRESSOR REPLACEMENT UNDER 75K MILES. I WOULD LIKE VW TO COVER THE COST OF THE PARTS NEEDED TO RUN MY AC AT OPTINUM CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717289May 19, 2015
ENGINE
VW TDI ENGINE: A POORLY DESIGNED DIESEL ENGINE PARTICULATE FILTER (PF). VW IS IRRESPONSIBLE IN DESIGNING, SELLING AND SUPPORTING REPAIRS TO THIS ITEM. COST FOR 100K SCHEDULED MAINT. FOR TIMING BELT AND OTHER PM WORK @ $3,127, PF IS EXPECTED TO FAIL BETWEEN 90K AND 130K MILES AND IS ON RECORD TO BE A PM REPLACEMENT PART IN THE SERVICE MANUALS. CHECK ENGINE LIGHT STARTED COMING ON AT 90K MILES. MY MECHANIC RESET LIGHT TWICE. I EVENTUALLY TOOK IT TO VW AND GAVE THEM A COPY OF THE SERVICE BULLETIN, PROVIDED BY MECHANIC.VW INSISTED IT WAS BOTH EXHAUST PRESSURE SENSORS AT $607 THIS WAS WRONG, LIGHT ON IN 4 DAYS. COST TO REPLACE THE PF IS $6.2K. AT 100K MILES THIS CAR HAS COST ME $9,863 FOR VW SCHLD. MAINT.. REPAIRS THAT VW RECOMMENDS TO BE DONE TO THIS CAR. VW CUSTOMER RELATIONS SAID NOTHING THEY CAN DO AND SUGGESTED I GO TO NHTSA. 1. VW ADVERTISED TDI ENGINE AS THE CLEANEST EMISSIONS IN THE WORLD! 2, WE EXPECTED PAY-OFF THROUGH EXCELLENT GAS MILEAGE AND LOW COST OWNERSHIP. AT 100K MILES A DEISEL SHOULD JUST BE BREAKING IN. RESULTS OF VW SELLING THE VEHICLE AND NOT SUPPORTING ITS CUSTOMERS: A. VW HAS STUCK ME WITH A CAR I CAN NOT SELL OR TAKE A DUMP ON RESALE. WHO WANTS TO BUY A CAR WITH A CHECK ENGINE LIGHT ON? B. I KEEP CARS AND KEEP THEM MAINTAINED SO I GET HIGH MILEAGE OUT OF THEM. EVEN IF I DID THE PF REPAIR AT $6K I WOULD BE LOOKING TO DO IT AGAIN AT 200K MILES. THERE IS NO VALUE TO COST OF OWNERSHIP OF THIS CAR!! C. I COULD GO TO MY MECHANIC AND RESET THE CHECK ENGINE LIGHT AND SELL THIS CAR NEAR RESALE. UNFORTUNATELY THE VIN NO. IS ON RECORD WITH THIS ISSUE. NOR DO I HAVE THE CONSCIENCE TO DO THAT. VW IS AN IRRESPONSIBLE CAR MANUFACTURER!!!!. HOW CAN YOU SELL A CAR THAT REQUIRES HIS MUCH SCHEDULED REPAIR WORK??? VW YOU HAVE SCREWED ME AND YOUR CUSTOMERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717138May 18, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SUN ROOF OPENED TO THE FIRST TILT POSITION WITHOUT ANY ACTION CAUSED BY THE DRIVER OR PASSENGER. IT HAPPENED AGAIN ON MAY 17 DURING A SLOW LEFT TURN IN A SHOPPING CENTER. MY CONCERN IS THAT IT MAY BE ELECTRICAL IN NATURE AND MAY AFFECT THE DOOR LOCKS AS WELL. ON A PREVIOUS OCCASION, I HAD DIFFICULTY OPENING THE TRUNK AND HAD TO USE MY KEY TO OPEN THE DRIVERS SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717158May 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED AFTER NUMEROUS ATTEMPTS, THE IGNITION SWITCH WAS ABLE TO RELEASE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION SWITCH CYLINDER WAS CLEANED AND LUBRICATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716732May 15, 2015
FUEL/PROPULSION SYSTEM
GAS SMELL INSIDE CAR, FUEL SPRAYING/LEAKING OUT OF METAL FUEL LINE FROM FUEL PUMP TO FUEL RAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716386May 14, 2015
ELECTRICAL SYSTEM
WIFE CAME HOME AND SAID RADIO NOT WORKING. FROM THE RESEARCH I HAVE BEEN LOOKING AT. IT'S DONE. HAVE TO GET A NEW OR AFTERMARKET UNIT. CAN'T BELIEVE I AM THE ONLY ON WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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