Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10712974April 26, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR AFFECTED IS A 2010 VW JETTA TDI. EVER SINCE I'VE OWNED THE CAR, IT HAS HAD AN ISSUE WITH RUNNING RUFF OR STALLING OUT. AT 30,426 MILES I HAD THE DEALER LOOK AT THE VEHICLE. THEY RAN A DIAGNOSTIC AND TEST DRIVE WITH NO ISSUES FOUND. THIS ENOUGH FOR IT TO BE NOTICEABLE, BUT NO SYMPTOMS ARE PRESENT. I BROUGHT THE CAR IN AGAIN FOR THE SAME ISSUE ON 12/8/14 AT 83748 MILES, BUT THIS TIME THERE WAS AN ESP ERROR THAT FLASHED IN THE MDI DISPLAY AND THEN WENT AWAY. THE DEALER COULD NOT VERIFY THE CUSTOMER COMPLAINT. THE SERVICE MANAGER ALSO STATED THAT HE HAD A SIMILAR VEHICLE WITH THE SAME PROBLEM AND THE COULD ALSO NOT BE DIAGNOSED. AT THE TIME THE DEALER TOLD ME THAT I COULD HAVE THE SOFTWARE UPGRADED AND THAT WOULD BE A CHARGE TO ME OR I COULD HAVE THE INJECTORS CHANGED OUT AND THAT WOULD BE COVERED UNDER THE EXTENDED WARRANTY. THE WERE CHARGING ACCORDING TO HOW THEY WERE GOING TO FIX THE PROBLEM, NOT ON THE ISSUE ITSELF. VW SENT ME THE PAPERWORK IN APRIL OF 2015 TO GET MY MONEY BACK. THE DEALER RECOMMENDED CHANGING THE MDI DISPLAY, BUT WAS NOT SURE THIS WOULD FIX THE PROBLEM. MY CONCERN IS THAT THERE IS AN ISSUE THAT VOLKSWAGEN CANNOT DIAGNOSE THAT COULD POSSIBLY TURN INTO A SAFETY ISSUE WITH THE CAR STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712853April 25, 2015
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO FAILED. ALL POWER AND FUNCTIONALITY TO RADIO LOST. THIS IS A COMMON ISSUE AND I BELIEVE A RECALL SHOULD BE ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712647April 24, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING, MY BLUETOOTH HANDSFREE DEVICE, INCLUDING RADIO POPPED AND WENT DEAD. ADDITIONALLY, I HAVE ALREADY REPLACED THE ENTIRE FUEL SYSTEM, TWO AC COMPRESSORS AND THE THERMOSTAT. MAJOR ISSUES WITH THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712373April 23, 2015
AIR BAGS
AIRBAG LIGHT IS ILLUMINATED. VW SERVICE DEPARTMENT NOTES THE AIRBAG SPIRAL SPRING NEEDS TO BE REPLACED COSTING ~$600. IT WOULD SEEM TO BE A SAFETY ISSUE AND SHOULD BE REPLACED BY VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712457April 23, 2015
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RCD-510 RADIO STOPPED WORKING AND IS CONFIRMED "DEAD" BY THE DEALER. NO WARNING, NO REASON AND NO FIX AVAILABLE. BLUETOOTH NO LONGER WORKS BECAUSE IT USES THE RADIO TO POWER CAR SPEAKERS, SO CANNOT DO "HANDS FREE" COMMUNICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712225April 22, 2015
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LAMP ILLUMINATED AND CONTINUED TO FLASH. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND THEY PROVIDED A ROUTINE OIL CHANGE. THE CONTACT CONTINUED TO RECEIVE ROUTINE MAINTENANCE WITH THE DEALER AND THE FAILURE PROGRESSED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO PASS AN INSPECTION. THE DEALER STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706696April 20, 2015
POWER TRAIN
THE REASON FOR THE LATE POST IS THAT I JUST DISCOVERED THIS SITE. I PURCHASED MY 2005 VW JETTA BRAND NEW IN 2005. IT HAD 61 MILES ON IT. I HAD THE CAR FOR ABOUT 5 MONTHS WHEN IT WAS SHIFTING VERY HARD AND NEARLY SNAPPING MY NECK. I TOOK THE VEHICLE TO THE VW DEALERSHIP OVER 30 TIMES WITHIN A YEARS TIME AND THEY CONTINUED TO TELL ME NOTHING WAS WRONG. THEY KEPT THE CAR AND DROVE IT AND IT OF COURSE IT WOULD NOT HAPPEN WHILE THEY DROVE IT. THEY ACTUALLY TOLD ME I WAS DRIVING THE CAR INCORRECTLY (WHAT THAT MEANS I DON'T KNOW). I WAS UNAWARE OF THE LEMON LAW AT THE TIME. THE CAR CONTINUED TO SHIFT EXTREMELY HARD. FINALLY AFTER IT WENT BACK FOR THE 30TH TIME I DEMANDED THAT THEY KEEP THE CAR AND DRIVE IT UNTIL IT HAPPENED. FINALLY AFTER 2 WEEKS (THEY ACTUALLY GAVE ME A LOANER) THE MECHANIC CALLED ME STATING THAT IT NEARLY SNAPPED HIS NECK AND THAT THEY WOULD PUT IN A NEW TRANSMISSION (REBUILT MIND YOU). AFTER GETTING IT BACK ABOUT 2 WEEKS LATER THE CAR WOULD NOT GO IN REVERSE AND WAS MAKING THE WORST NOISE EVER BUT I CONTINUED TO DRIVE IT TO THE DEALERSHIP. THEY HAD TO REPLACE THE TRANSMISSION ONCE AGAIN (ANOTHER REBUILT TRANSMISSION). THE OTHER ISSUE I HAD WAS THE LOCKS ON THE CAR. SOME OF THE DOORS LOCK WITH THE KEY FOB WHILE THE BACK DOORS DON'T WORK WITH THE FOB OR THE SWITCH ON THE DOOR PANEL. THIS IS FRUSTRATING WHEN YOU HAVE CHILDREN AND NEED TO LOCK AND UNLOCK THE CAR AND GET THEM IN AND OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706488April 19, 2015
ENGINE
SINCE 2012, I HAVE HAD CHECK ENGINE LIGHTS THAT NO MECHANIC HAS BEEN ABLE TO DIAGNOSE, BECAUSE EVERYTHING WAS FINE WHEN THEY WOULD CHECK THE KNOCK SENSOR. THEY WOULD RESET IT, AND SEE IF IT CAME ON AGAIN. HOWEVER, THERE WOULD BE LONG PERIODS WHERE IT WOULDN'T COME ON. IT HAS NOT COME ON, SINCE NOVEMBER OF 2014. 4/13/2015, AT APPROXIMATELY 1900 HOURS, I WAS TRAVELING ON A MAJOR FREEWAY, IN AFTERNOON TRAFFIC IN HOUSTON. WHEN, MY ENGINE BEGAN TO DIE. MY CONTROL PANEL WENT DEAD, AND MY ENGINE WAS GRADUALLY DYING, WITH THE RADIO AND ELECTRICITY STILL WORKING. I ENDED UP BEING STRANDED IN A MOVING LANE, AT A SPLIT, WITH VEHICLES WHIZZING FROM 60-80 MPH. I CALLED FOR A WRECKER OVER A POLICE RADIO, BUT 5 MINUTES LATER MY VEHICLE RESTARTED LIKE EVERYTHING WAS FINE, DIED AND RESTARTED AGAIN ON SHOULDER OF FREEWAY. I THEN GOT OFF THE FREEWAY AND WENT PARKING LOT TO PARKING LOT GOT HOME, TOOK IT TO VW DEALERSHIP FIRST THING. DUE TO NO ENGINE LIGHT OR FAULT CODE, DEALERSHIP GUESSED IGNITION SWITCH. DUE TO PROBLEMS WITH DEALERSHIP, TOOK VEHICLE FROM THEM AND PAID FOR DIAGNOSTIC. DISCOVERED IN REPORT THEY LISTED MALFUNCTIONING CAMSHAFT, WHICH THEY WERE GOING TO TRY AND HAVE ME PAY. I HAD THE IGNITION SWITCH REPLACED, DIED ON ME AGAIN ON 4/19/15. BECAUSE SEARCHING WITH MY VIN DID NOT REVEAL DEFECTS OR INVESTIGATIONS AND MY VEHICLE WAS SERVICED FOR THE 1 RECALL -- I SEARCHED WITH THE ENGINE CODE "BPY", I FOUND THERE HAD BEEN AN INVESTIGATION AND VW DECIDED TO NOT DO A RECALL BUT "UPDATE", THUS DIDN'T HAVE TO GIVE OWNERS NOTICE. HOWEVER, THEIR OWN MECHANICS SEEM TO BE UNAWARE. I REALIZED THAT THE TECHNICIAN THOUGHT OF THE IGNITION SWITCH DUE TO GM BEING IN THE NEWS AFTER THE DEATHS, DUE TO SIMILARITIES. VW DID AN "UPDATE" TO SETTLE THE INVESTIGATION, DID NOT GIVE NOTICE, AND I WOULD HAVE HAD TO PAY EVEN THOUGH THEY AGREED TO EXTEND THE WARRANTY FOR 10 YEARS AND 120,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706541April 19, 2015
ENGINE
CAR BEGAN TO STUTTER AND LOSE POWER WHILE ON I95 DOING HIGHWAY SPEED. PROCEEDED TO DO IT MULTIPLE TIMES. ONCE I GOT OFF THE HIGHWAY IT LOST POWER AND SHUT DOWN COMPLETELY. I LET THE CAR SIT FOR AN HOUR AND IT STARTED BACK UP WORKING FINE. HAPPENED AGAIN 3 HOURS LATER. HAPPENED THE ENTIRE WEEK IN FLORIDA ON VACATION. ONCE THE CAR GOT BACK INTO COOLER WEATHER PROBLEM WENT AWAY UNTIL TWO DAYS AGO WHEN IT WAS ABOUT 70 DEGREES OUT. HAPPENED ON I97 DOING 60 MPH. I MANAGED TO GET OFF THE HIGHWAY ONCE AGAIN TO HAVE MY CAR DIE IN THE MIDDLE OF ROUTE 2. IT DID NOT DO IT FOR MY MECHANIC WHO HAD IT FOR 2 WEEKS. OTHER VW OWNERS SAY THIS IS A COMMON PROBLEM WITH NO KNOWN FIX. THIS MUST BE LOOKED INTO, SOMEONE COULD BE KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706542April 19, 2015
ELECTRICAL SYSTEM
MIDDLE OF SNOW IN TEXAS (LOTS OF ROAD SALTS), I WAS STOPPING AT A GAS STATION TO REFUEL. AFTER REFUELING, THE RADIO (DELPHI PREMIUM 8) DID NOT TURN ON... TOUCHSCREEN WAS BLANK, NONE OF THE LIGHTS TURNED ON. BLUETOOTH LIGHT AT THE CONTROL BUTTONS ABOVE WORKED AND MY PHONE CONNECTED. HOWEVER, HANDS FREE CALLING IS NON-FUNCTIONAL SINCE THE BLUETOOTH REQUIRES THE RADIO FOR THE MICROPHONE AND SPEAKERS. WHILE I CAN SURVIVE WITHOUT MUSIC, NOT HAVING HANDS FREE IS A HUGE SAFETY ISSUE AS I TAKE SEVERAL PHONE CALLS WHILE DRIVING. NOW THAT I AM IN THE STATE OF CALIFORNIA, HANDS FREE IS A LEGAL REQUIREMENT. I SPENT EXTRA MONEY TO HAVE THE BETTER STEREO SYSTEM WITH INTEGRATED BLUETOOTH AND NOW I AM TOLD I WILL HAVE TO SPEND UPWARDS OF $1000 TO REPLACE WHAT IS OBVIOUSLY A POORLY BUILT SYSTEM WHICH DELPHI AND VW SHOULD RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706445April 18, 2015
ENGINE, POWER TRAIN
MY PCV VALVE GOT CLOGGED WHICH CAUSED THE REAR MAIN SEAL TO BLOW OUT CAUSING A LOT OF DAMAGE. THIS IS NOT SUPPOSED TO HAPPEN AT THIS MILEAGE. VOLKSWAGEN HAS ACKNOWLEDGED THEY ARE RECEIVING A LOT OF THESE VEHICLES BETWEEN 80K AND 100K, UNACCEPTABLE. THEY ARE NOT COVERING ANY REPAIRS. THERE HAS BEEN 3 REVISIONS BY VOLKSWAGEN TO THE PCV VALVE THATS IN MY VEHICLE BUT THEY WON'T ACKNOWLEDGE MINE IS FAULTY..WHY DID THEY REMAKE IT 3 TIMES? ALSO MODEL YEARS BEFORE ME HAD PCV VALVE RECALLS FOR THIS EXACT REASON. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706411April 18, 2015
ELECTRICAL SYSTEM
DRIVERS SIDE WINDOWS AND DOOR LOCKS WON'T WORK. WARNING INDICATOR SAYING DOOR/S ARE OPEN AND WARNING BEEP WILL NOT STOP UNTIL KEY REMOVED FROM IGNITION. CONTINUES TO DO THIS EVEN WHILE DRIVING WILL ALL DOORS PROPERLY CLOSED AND SEAT BELTS FASTENED. ONLINE RESEARCH SHOWS THERE IS A KNOWN DEFECT IN THE DOOR WIRING HARNESS, THEY WERE MANUFACTURED TOO SHORT AND EVENTUALLY BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706311April 17, 2015
FUEL/PROPULSION SYSTEM
2012 VOLKSWAGEN SPORTWAGEN TDI. WHEN TRAVELING ON THE FREEWAY 4/11/15 GLOW PLUG LIGHT BEGAN BLINKING, WE NOTICED AN IMMEDIATELY SIGNIFICANT LOSS OF POWER. AT THIS MOMENT WE WERE TRAVELING ON A TWO LANE FREEWAY THAT HAPPENED TO HAVE ONE LANE BLOCKED. VEHICLES IMMEDIATELY BEGAN STACKING UP BEHIND US. AFTER PULLING OFF THE FREEWAY ATTEMPTED TO STOP AND RESTART THE ENGINE, WE HAD A VERY DIFFICULT TIME RESTARTING THE MOTOR. WAS ABLE TO DRIVE BACK TO THE DEALERSHIP, HOWEVER HAD A SIGNIFICANT REDUCTION IN POWER, SAFETY WAS A CONCERN AND WAS VERY WORRIED THAT THE VEHICLE WOULD STALL WHILE ON THE FREEWAY. BECAUSE OF THIS WE PULLED OFF THE FREEWAY AND CONTINUED TO LIMP TOWARDS THE DEALERSHIP ON LOCAL ROADS. THERE WAS SO MUCH REDUCTION IN POWER THAN DRIVING UP A SMALL HILL ALMOST BROUGHT THE VEHICLE TO A STOP. DEALERSHIP ACCUSED US OF FUELING THE VEHICLE WITH GAS INSTEAD OF DIESEL, GAS STATION WAS ABLE TO PRODUCE A RECEIPT SHOWING THAT WE HAD FILLED THE VEHICLE WITH DIESEL. HOWEVER, VW IS COVERING THE REPAIR, AND VEHICLE IS READY TO BE PICKED UP 4/16/15. DID NOT FEEL THAT THE FUEL PUMP FAILURE HAD ANYTHING TO DO WITH MISFUELING, AND WHILE VW IS COVERING THE REPAIR, IT APPEARS THAT THIS ISSUE IS A WELL DOCUMENTED FAILURE WITH VW. WE DO FEEL THAT OUR SAFETY COULD HAVE BEEN COMPROMISED WITH THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706122April 16, 2015
ELECTRICAL SYSTEM
RCD-510 RADIO STOPPED WORKING AND IS CONFIRMED "DEAD" BY THE DEALER. NO WARNING, NO REASON AND NO FIX AVAILABLE. BLUETOOTH NO LONGER WORKS BECAUSE IT USES THE RADIO TO POWER CAR SPEAKERS, SO CANNOT DO "HANDS FREE" COMMUNICATION. VW SAYS IT IS NOT RESPONSIBLE BECAUSE THE CAR IS OUT OF WARRANTY. I HAVE NEVER HAD A RADIO FAIL -- I HAVE UNDER 60,000 MILES ON THE CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706180April 16, 2015
ELECTRICAL SYSTEM
POP SOUND, BATTERY IS DEAD, RADIO AND NAVIGATION SYSTEM IS INOPERABLE. THIS ISSUES IS WITH HUNDREDS OF 2010 JETTAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705944April 15, 2015
ELECTRICAL SYSTEM
REAR DRIVER'S SIDE LOCK FAILED WITH NO INDICATIONS THAT IT DID NOT WORK. WE THOUGHT THE DOOR WAS LOCKING, EITHER VIA THE KEY-FOB OR INTERNAL LOCKING, BUT IT WAS NOT AND WE HAVE NO IDEA HOW LONG THIS WAS THE CASE BEFORE THE DEALER POINTED IT OUT. THERE IS NO WAY TO LOCK THE DOOR MANUALLY. THIS LEFT OUR CAR OPEN FOR THEFT, AND ENDANGERED A YOUNGER CHILD WE SOMETIMES TRANSPORT AS THE DOOR WAS NOT ABLE TO BE LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705556April 14, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SLID ON ICE AND CRASHED INTO THE REAR OF A PICKUP TRUCK. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION AND INJURIES TO THE NOSE AND LIP THAT REQUIRED MEDICAL ATTENTION. THE CONTACT HAD TO BE TRANSPORTED IN AN AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,798.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10705750April 14, 2015
ELECTRICAL SYSTEM
CANNOT SHUT ENGINE OFF. CANNOT REMOVE IGNITION KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705164April 12, 2015
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
HORN STOPPED WORKING FUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704856April 10, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
UPON DRIVING THROUGH A HIGHWAY INTERCHANGE AT A LOWER RATE OF SPEED THE ELECTRONIC STABILITY CONTROL DISCONNECTED WITH AN AMBER SOLID LIGHT ON THE INSTRUMENT CLUSTER INDICATING SO, THE ANTI-LOCK BRAKING SYSTEM ALSO DISENGAGED INDICATED AS WELL WITH AN AMBER SOLID LIGHT ON THE INSTRUMENT CLUSTER, AND THE BRAKE LIGHT WAS FLASHING RED ON THE INSTRUMENT CLUSTER. UPON TURNING OFF THE CAR AND TURNING IT BACK ON IT RESETS, HOWEVER THE ISSUE IS BECOMING MORE COMMON AS TIME GOES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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