Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10730931June 29, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING CAR STALLED AND THE GLOW PLUG LIGHT CAMP ON, LUCKILY WE WERE ON OUR STREET AND NOT IN HIGH TRAFFIC AREA. CAR WILL NOT START AND BEING TOLD THAT WE HAVE METAL PIECES IN OUR ENGINE. 8500 FIX FOR A 2010 CAR THIS SHOULD BE COVERED UNDER SOME SORT OF RECALL OR WARRANTY IF THESE HIGH PRESSURE FUEL PUMPS ARE FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730930June 29, 2015
ELECTRICAL SYSTEM
IN THE PROCESS OF DRIVING THE VEHICLE THE ENGINE ALONG WITH ALL SYSTEMS IN THE VEHICLE SHUT DOWN WITH NO WARNING. THERE WAS NO ELECTRICAL POWER WHATSOEVER IN THE CAR AND THERE WAS NO INDICATION THAT ANYTHING IN THE VEHICLE WAS WORKING. IT SHOULD BE NOTED THAT A NEW BATTERY WAS INSTALLED IN THE VEHICLE APPROXIMATELY 2-3 WEEKS PRIOR TO THIS INCIDENT. THE CAR HAD SHUT DOWN ON TWO PREVIOUS OCCASIONS, BUT WAS PARKED AT THE TIME. IN EACH INSTANCE ELECTRICAL POWER WAS RESTORED IN APPROXIMATELY 40 MINUTES WITH NO ACTION TAKEN. THE CAR WAS GIVEN TO THE VW DEALER WHERE VW SPECIALISTS EXAMINED THE VEHICLE. THE PROBLEM COULD NOT BE DUPLICATED. AFTER 3 DAYS THEY WERE 90% POSITIVE THAT A MODULE IN THE STEERING COLUMN HAD FAILED. VW OF AMERICA DID NOT FEEL THAT THE FAILURE WAS A MANUFACTURES DEFECT NOR THE FACT THAT THE CAR SHUTS DOWN COMPLETELY WHILE BEING DRIVEN CONSTITUTED A SERIOUS SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730955June 29, 2015
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY INTO THE ROADWAY WHEN THE HORN BEGAN TO SOUND CONTINUOUSLY AND THE AIRBAG WARNING LIGHT ILLUMINATED. THE VEHICLE NEEDED TO BE TURNED OFF COMPLETELY TO STOP THE HORN. SUBSEQUENTLY, THE HORN SOUNDS WHENEVER THE IGNITION IS ENGAGED SOMETIMES STOPPING ONCE THE ENGINE TURNS ON, SOMETIMES NOT. ONCE STARTED THE VEHICLE IS DRIVEABLE BUT THE AIRBAG WARNING LIGHT IS ILLUMINATED, THE HORN ON THE STEERING WHEEL IS INOPERABLE AND THE STEERING WHEEL CONTROLS ARE INOPERABLE. THE VEHICLE WAS TAKEN TO A VOLKSWAGEN DEALERSHIP AND DIAGNOSED WITH A FAULTY CLOCK SPRING THAT REQUIRES REPLACEMENT. THE INCIDENT APPEARS TO BE SIMILAR TO THAT DESCRIBED IN NHTSA INVESTIGATION PE 15-010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731025June 29, 2015
SERVICE BRAKES
I WAS DRIVING ON THE 101 FREEWAY AT 4PM ON MY WAY HOME FROM WORK IN MODERATE TO HEAVY TRAFFIC WHEN I BRAKED THINKING IT WAS CLOSER TO THE CAR IN FRONT OF ME THEN I ACTUALLY WAS AND HIT MY BRAKE; MY FOOT WHEN TO THE FLOOR, THE CAR DID NOT STOP BUT SKIDDED AND SPUN AROUND. I LANDED FACING THE OPPOSITE DIRECTION ON THE EDGE OF AN EMBANKMENT WITHOUT HITTING ANY OTHER CAR. I CALLED 911 THINKING IT WOULD ROLL DOWN THE EMBANKMENT AND WAS ABLE TO CRAWL OUT OF THE PASSENGER SIDE DOOR. THERE WAS BRUSH ON THE SIDE OF THE FREEWAY WHICH PREVENTED ME FROM ROLLING DOWN. MY CAR IS CURRENTLY AT THE SHOP AND WAITING FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730855June 28, 2015
ELECTRICAL SYSTEM
WHILE REACHING HOME, I SAW SMOKE COMING OUT OF ENGINE, SMELL OF HEATED PLASTIC, AND THE ALTERNATOR WARNING LITE ON. SWITCHED OFF THE CAR AND OPENED THE HOOD. NOTED THAT THE SMOKE AND SMELL WAS COMING FROM THE PLASTIC FUSE BOX THAT IS ON THE TOP OF THE BATTERY AND THAT THE FUSE BOX COVER HAD BURNT HOLE. THE WIRE FROM THE ALTERNATOR TO ONE OF THE FUSES IN THE FUSE BOX HAD MELTED THE PLASTIC. I REPLACED THE FUSE BOX, CLEANED THE WIRE AND ATTACHED IT BACK. ON 6/23/15, I WAS UNABLE TO START THE CAR. THE BATTERY WAS WEAK AND NOTED THAT ONE OF THE FUSES IN THE BOX HAD MELTED THE PLASTIC.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10730605June 26, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE CAR LOSES POWER, STALLS THEN IT DIES. AT TIMES IT SPEEDS UP, AND STALLS DIES WITHOUT WARNING. LOSES ALL POWER, FOUND RECALL IN REFERENCE TO THIS ISSUE. VIN# MATCHES SERIES, MATCHES DATE, AND PLACE WHERE THE CAR WAS MADE, EXCEPT FOR THE LAST FEW DIGITS. RECALL 11V19600, AND VW WILL NOT REPLACE HARNESS TO ELECTRCIAL FUSE AND CIRCUIT BREAKER. I NEED TO HELP TO GET THIS RESOLVED. I HAVE BEEN BATTLING THE DEALER AND VW OF AMERICA SINCE 03/20/2015 UNTIL TODAY 06/26/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730719June 26, 2015
POWER TRAIN
I WAS DRIVING MY JETTA TDI TO WORK ON I-270 IN THE MORNING,THE CHECK ENGINE LIGHT TURN ON AND THE ABS LIGHT FLASHING AND THE TRANSMISSION GOING TO NEUTRAL AND STOP WORKING , CANNOT ACCELERATE THE CAR JUST SLOW DOWN ON THE HIGHWAY, I TURN MY SIGNAL LIGHT TO RIGHT AND LET IT DECELERATED TO THE RIGHT LANE .AT MY BACK WAS A TRUCK ITS GOOD THAT THE DRIVER OF THE TRUCK WAS ABLE TO SLOW DOWN IF NOT MY JETTA WILL BE REAR ENDED CRUSH. LET THE ENGINE COOL DOWN AND RESTART IT AND DROVE HOME QUICKLY. I USE MY VAG SCANNER ON ENGINE CODE I GOT 049409 AND ON ABS 01315 BOTH ABOUT TRANSMISSION MODULE LOST COMMUNICATIONS. INSIDE THE DSG ITS THE MECHATRONIC UNIT FAILURE. I CHECK WITH VW DEALER THE MECHATRONIC IS OUT OF WARRANTY NO EXTENSION TOO.ANYWAY I BOUGHT THE MECHATRONIC AND FLUIDS REPLACES IT AND DO THE BASIC SETTINGS. THE CAR IS SAFE TO DRIVE AGAIN.THIS IS A SAFETY ISSUE VW SHOULD HAVE A RECALL ON THIS MECHATRONIC FAILURE. IN AUSTRALIA AND IN ASIA COUNTRY THEY HAVE RECALL TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725025June 25, 2015
UNKNOWN OR OTHER
2012 VOLKSWAGEN JETTA. ATTORNEY REPRESENTING CONSUMERS REQUESTS RECALL NOTICES FOR VEHICLE. *SMD BOTH OCCUPANTS IN THE VEHICLE WERE INJURED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10730389June 25, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAILED PASSENGER OCCUPANT DETECTION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730082June 24, 2015
ELECTRICAL SYSTEM
DROVE THE CAR IN THE AFTERNOON AND PARKED IT AT AN OFFICE BUILDING. GOT BACK INTO MY CAR ABOUT AN HOUR LATER AND WHEN THE CAR TURNED ON, THE RADIO WAS COMPLETELY BLACK. NOTHING WORKED AND WOULD NOT TURN BACK ON. CHECKED FUSES AND THEY SEEMED TO BE FINE. TOOK IT INTO THE DEALER AND AFTER SEVERAL HOURS OF LOOKING AT IT, THEY SAID THERE WAS SOMETHING WRONG WITH THE RADIO WIRING AND THERE WAS NO WAY TO FIX IT WITH A NEW PART AND THE ONLY PARTS AVAILABLE WERE REFURBISHED PARTS FOR AT LEAST THE SALE OF $600+! THIS IS A RIDICULOUS AMOUNT OF MONEY FOR JUST A RADIO I THINK WHEN THERE ARE PARTS CHEAPER AFTER MARKET. I ONLY HAD THE CAR FOR ALMOST 5 YEARS, IT SHOULDN'T HAVE THESE PROBLEMS SO SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726982June 23, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
HANDS FREE/BLUETOOTH/RADIO NOT WORKING. SCREEN WENT DEAD SUDDENLY. FUSES CHECKED AND ALL ARE OK. INABILITY TO USE AUDIO UNIT IS A SAFETY ISSUE. CALLED EAST COAST VW IN ENGLEWOOD, NJ AND DEALER STATED CAR OUT OF WARRANTY. CAR IS A 2010 VW JETTA WITH 47,000 MILES. VOLKSWAGEN OF AMERICA CONTACTED TO NO AVAIL. LOGGED COMPLAINT WITH BETTER BUSINESS BUREAU. BATTERY REPLACED DUE TO DRAINAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726571June 22, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 50 MPH, THE VEHICLE SUDDENLY LOST POWER AND WAS UNABLE TO BE DRIVEN. THE GLOW PLUG LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726379June 20, 2015
UNKNOWN OR OTHER
THE LEFT TURNING SIGNAL BLINKS WHEN USING THE RIGHT TURNING SIGNAL. SOMETIMES NOTHING HAPPENS WHEN USING THE RIGHT TURNING SIGNAL. SOMETIMES THE LEFT TURNING SIGNAL BLINKS A FEW TIMES BEFORE THE RIGHT TURNING SIGNAL BLINKS. THIS IS INTERMITTENT WITH NO INDICATION WHEN IT WILL HAPPEN. OFTEN IT WILL OCCUR ON REGULAR BASIS FOR A FEW MONTHS, THEN START WORKING NORMAL AGAIN FOR A FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726163June 19, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE EXITING THE HIGHWAY AT 20 MPH, THE VEHICLE STRUCK A POTHOLE AND THE FRONT DRIVER SIDE BRAKE ASSEMBLY FAILED. THE BRAKE CALIPER WAS RUBBING AGAINST THE WHEEL AND LOCKED. THE CONTACT WAS ABLE TO REPAIR THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726166June 19, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT DID NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725964June 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND MOUTH INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. UPDATED 8/6/15*CN THE CONSUMER ALSO EXPERIENCED A PROBLEM WITH THE WINDOWS AND DOOR LOCKS. UPDATED 08/11/15*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10725689June 17, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 30-60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE FAILURE OCCURRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON OVER TO OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 09/02/15*LJ THE CONSUMER STATED THE VEHICLE CONTINUES TO STALL OUT AT VARIOUS SPEEDS AND PLACES. UPDATED 12/7/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725849June 17, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE BUT INCREASED IN RPMS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725550June 16, 2015
FUEL/PROPULSION SYSTEM
WHILE TRAVELING EASTBOUND ON INTERSTATE 82 IN WASHINGTON OUR 2010 JETTA EXPERIENCED A SAFETY-RELATED MALFUNCTION; THE "GLOW PLUG" LAMP ILLUMINATED, THEN THE "SERVICE ENGINE NOW" LAMP ILLUMINATED, FOLLOWED BY AN IMMEDIATE COMPLETE LOSS OF POWER AND THE ENGINE SHUT OFF. AFTER COMING TO A STOP, THE ENGINE WAS ABLE TO BE RE-STARTED AND THE VEHICLE WAS "LIMPED" WITH LIMITED POWER TO WITHIN A MILE OF OVERTURF VOLKSWAGEN IN KENNEWICK, WASHINGTON. THERE THE ENGINE EXPERIENCED ANOTHER TOTAL LOSS OF POWER AND WAS UNABLE TO BE RE-STARTED. THE VEHICLE WAS TOWED TO OVERTURF VOLKSWAGEN AND WE WERE INFORMED THAT THE "HIGH PRESSURE FUEL PUMP" HAD EXPERIENCED A CATASTROPHIC FAILURE, RESULTING IN METAL SHAVINGS FROM THE PUMP ENTERING THE FUEL SYSTEM, CLOGGING THE FUEL INJECTORS, AND STARVING THE ENGINE OF FUEL. WE WERE INFORMED THAT THIS ISSUE IS A DESIGN FLAW AND IS WELL KNOWN TO VOLKSWAGEN, BUT WERE TOLD THAT OUR VEHICLE WAS NOT QUALIFIED TO HAVE THIS "WARRANTY ISSUE" RESOLVED AT VOLKSWAGEN'S EXPENSE BECAUSE OF THE VEHICLE'S "REBUILT" BRANDED TITLE. IT IS MY UNDERSTANDING THAT THIS PUMP FAILURE IS OCCURRING ONLY IN VEHICLES EQUIPPED WITH THIS PARTICULAR PUMP, AND VOLKSWAGEN HAS BEEN REPLACING THEM ON VEHICLES THAT ARE PAST THEIR WARRANTY PERIOD, AT NO COST TO THE CONSUMER. I SEE THIS ISSUE AS A SAFETY ISSUE, NOT A WARRANTY ISSUE, DUE TO THE COMPLETE LOSS OF ENGINE POWER THAT CAN OCCUR WITHOUT WARNING AT HIGHWAY SPEEDS. I SEE NO DIFFERENCE BETWEEN "CLEAN TITLED" VEHICLES AND "REBUILT TITLED" VEHICLES AND THE CHANCE OF THIS PUMP FAILURE OCCURRING WITHOUT WARNING. I WOULD LIKE TO HAVE THIS ISSUE RESOLVED AT VOLKSWAGEN'S EXPENSE, DUE TO THE DESIGN FLAW OF THE VEHICLE'S HIGH PRESSURE FUEL PUMP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725245June 15, 2015
POWER TRAIN
WHILE DRIVING IN THE HIGHWAY THE CAR'S TRANSMISSION SUDDENLY DOWNSHIFTED BY IT-SELF AND WOULD NOT RESPOND TO THE ENGINE'S ACCELERATION COMMANDS. SINCE THAN IS HAS BEEN MORE OFTEN, AND HAS CAUSED FEAR AND ANXIETY. THERE IS NO WARNING SIGNS ON THE DASHBOARD TO NOTIFY THE DRIVER OF ANY PROBLEMS. I RESEARCHED THIS ISSUE AND FOUND OUT THAT THERE WERE OTHER PEOPLE THAT HAD THE SAME PROBLEM, AND THERE WAS A RECALL ON THE MODEL 2007 AND NEW-ER. THE 2006 MODEL IS NOT FOR SOME REASON INCLUDED IN THIS RECALL. I CONTACTED VOLKSWAGEN AND IT WAS JUST A WASTE OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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