Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10817217December 31, 2015
ELECTRICAL SYSTEM, ENGINE
IGNITION SWITCH KEY LOCK SOLENOID (N376) PROBLEM. HELLO, MY WIFE'S 2011 JETTA HAS A MALFUNCTIONING IGNITION LOCK CYLINDER. PERHAPS THE IGNITION SWITCH KEY LOCK SOLENOID (N376)? NORMALLY THE KEY SHOULD BE LOCKED IN THE IGNITION WHILE THE CAR IS IN D(DRIVE). HOWEVER, THERE APPEARS TO BE A MALFUNCTION IN THE N376 (OR OTHER) WHICH DOES NOT ENGAGE THE LOCKING SOLENOID. THIS ALLOWS FOR THE KEY TO BE PULLED OUT WHILE IN D. SHE WAS ABLE TO TURN THE CAR OFF AND PULL THE KEYS OUT OF THE CAR WHILE THE CAR WAS STILL IN D(DRIVE), GOT OUT OF THE CAR AND THE CAR ROLLED BACK AND HIT A PORSCHE. THANKFULLY THE CAR DID NOT RUN OVER A CHILD OR OTHER PERSON. FROM BRIEF RESEARCH I SEE THERE HAVE BEEN MULTIPLE RECALLS ON SIMILAR ITEMS, HERE IS AN ARTICLE ON ONE THOUGH NOT SPECIFICALLY ON THE 2011 JETTA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816968December 30, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A BURNING ODOR EMITTING FROM INSIDE THE VEHICLE. THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10817096December 30, 2015
ENGINE, FUEL SYSTEM, GASOLINE
JETTA HPFP. IN EARLY 2013 MY JETTA TDI HAD TO HAVE THE FUEL PUMP REPLACED DUE TO A DEFECT IN THE MATERIALS. THE ISSUE HAS JUST HAPPENED AGAIN, SAME SYMPTOMS. ONLY THIS TIME VOLKSWAGEN IS CLAIMING THE FUEL PUMP FAILED DUE TO CONTIMINATED FUEL. MY INSURANCE COMPANY DENIES THAT FACT AND IS POINTING THE FINGER AT VW FOR A FAULTY FUEL PUMP. THE REPAIR IS UPWARDS OF $5000 AND VOLKSWAGEN IS NOT OFFERING TO COVER IT. MY CAR IS NOW SITTING IN DISASSEMBLED STATE AT THE DEALERSHIP WHILE I AM PAYING FOR A RENTAL CAR AND MY INSURANCE COMPANY AND VW PLAY A PING-PONG MATCH OF PASSING THE BLAME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816677December 29, 2015
POWER TRAIN
THE CAR UNINTENTIONALLY ACCELERATES AND THERE SEEMS TO BE AN ISSUE WITH THE CLUTCH DISENGAGING AT HIGHWAY SPEEDS. THE CAR HAS 42K MILES ON IT AND THE DEALER WANTS A PER-AUTHORIZATION SIGNED OF $1600 BEFORE THEY WILL LOOK AT THE ISSUE. UNSAFE AND INSANE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816855December 29, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY VW JETTA HAS HAD ISSUES LOSING ELECTRONIC POWER STEERING ON AND OFF, TYPICALLY WHEN IT RAINS OR THE ROADS HAVE BEEN SALTED AND IT IS SLUSHY OR SNOWING. THIS LAST WEEK I WAS DRIVING AND I LOST TRACTION CONTROL, CRUISE CONTROL, TACHOMETER, ABS BRAKES AND OIL PRESSURE. THE CAR WOULD NOT IDLE. RESEARCHING THE ISSUE, I FOUND THERE MAY BE AN ISSUE WITH THE WIRING HARNESS. I INSPECTED THE HARNESS AND DISCOVERED THAT SEVERAL WIRES HAVE BEEN CHAFED BY THE PLASTIC LOOM AND WORN THROUGH THE INSULATION, EXPOSING THE WIRES. I ALSO DISCOVERED THAT THE POSITIVE CABLE TO THE STARTER HAD CHAFED AND WORN THROUGH THE GROUND WIRE INSULATION CREATING A POTENTIAL HAZARD TO SHORT THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816345December 27, 2015
ELECTRICAL SYSTEM
DRIVER SIDE LOW BEAM NOT WORKING. THE HEADLIGHTS WERE REPLACED BUT THIS DID NOT FIX THE ISSUE. THE PROBLEM MIGHT BE WITH FAULTY PARTS OR ELECTRICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10812035December 24, 2015
ELECTRICAL SYSTEM
LIGHTS STARTED RANDOMLY GOING OUT, AND CONTROL CENTER STARTED NAMING SEVERAL DIFFERENT BULBS THAT WERE OUT. WHEN TAKEN TO DEALER NOTHING WAS WRONG. I TOOK CAR HOME AND EVERYTHING WAS FINE. THE NEXT MORNING CAR ACTED UP AGAIN, SO I VIDEO TAPED IT AND TOOK IT BACK TO DEALER WHILE LEAVING RUNNING SO THEY COULD SEE. THIS TIME THEIR COMPUTER RECOGNIZED THE FAULT, WHICH WAS A FAULTY FUSE PANEL THAT WAS MELTING YET NOT TRIPPING FUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811993December 23, 2015
ELECTRICAL SYSTEM
MY CAR WAS PARKED. I WAS CHECKING OIL AND FLUIDS WHEN I NOTICED THAT THERE WAS BATTERY ACID CORROSION THROUGHOUT THE ENGINE COMPARTMENT. IT WAS ON THE BATTERY BOX, RADIATOR HOSE, MASTER CYLINDER AND ON THE WIRE TO THE BATTERY. THE BATTERY CONNECTORS AND BATTERY POSTS ARE CLEAN WITH NO CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811929December 23, 2015
ELECTRICAL SYSTEM
THE RIGHT HALF OF MY JETTA LOST ALL OF ITS EXTERIOR LIGHTING SUDDENLY. THE VEHICLE WAS TAKEN TO THE UNIVERSITY VOLKSWAGEN DEALERSHIP HERE IN SEATTLE. IT WAS DETERMINED THAT FUSE SB16 AKA F16 MELTED CAUSING THE FUSE PANEL TO ALSO MELT. REPAIR INVOLVED REPLACING FUSE PANEL AND NEW UPDATED VERSION OF SB16 FUSE. THIS FUSE WAS THE SUBJECT OF NHTSA CAMPAIGN ID NUMBER: 13V569000 IN MY 2009 - 2011 VOLKSWAGEN TIGUAN AND THE 2009 -2010 JETTA. IT SEEMS THAT THIS HAS BEEN HAPPENING IN THE MY 2011 JETTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811646December 22, 2015
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE WITHOUT WARNING. ALSO, THE VEHICLE VEERED TO THE RIGHT AND EMITTED AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE PADS AND PERFORMED AN ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811695December 22, 2015
FUEL/PROPULSION SYSTEM
UNDER NORMAL DRIVING CONDITIONS, CAR LOST ALL POWER, COMPLETELY STALLED IN FLOWING TRAFFIC ON A 2 LANE HIGHWAY AND WOULD NOT RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811828December 22, 2015
FUEL/PROPULSION SYSTEM, SEAT BELTS
WHILE DRIVING ON A CITY STREET, MY CAR BEGAN TO MAKE A RUMBLING SOUND, FOLLOWED BY A ENGINE WARNING MESSAGE TURNING ON. WITHIN A MINUTE, MY CAR DIED AND WOULD NOT RESTART. WE TOWED OUR 2009 VW JETTA SPORTWAGEN TDI TO A VW SPECIALIZED MECHANIC WHO CONFIRMED THAT THERE WERE METAL SHAVINGS IN THE FUEL SYSTEM THAT SEEMS TO BE RESULTING FROM A HPFP FAILURE. MILEAGE WAS AT 131769 AT TIME OF FAILURE. (OUTSIDE OF THE EXTENDED WARRANTY TIME PERIOD FOR THE HPFP ISSUE) 12/21/2012 TWO FAULTY REAR PASSENGER SEAT BELTS WERE REPLACED. AIRBAGS HAD NOT BEEN DEPLOYED AND CAR HAD NOT BEEN IN AN ACCIDENT PRIOR TO SEAT BELTS BREAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811366December 21, 2015
POWER TRAIN, SUSPENSION
THERE IS A SERIOUS DESIGN FLAW IN THE REAR AXLE OF THIS VEHICLE WHEREBY ROAD DEBRIS CAN STRIKE THE AXLE CAUSING IT TO BEND. I THINK THE DESIGN FLAW IS TWO-FOLD. 1. THE AXLE IS PLACED IN SUCH A MANNER THAT IT IS TOTALLY UNPROTECTED FROM ROAD DEBRIS. 2. THE METAL OF THE AXLE AND TRAILING ARMS IS NOT HARDENED TO A STRONG ENOUGH DEGREE TO WITHSTAND DEBRIS STRIKES AND SUBSEQUENT STRESS. DRIVING AT HIGHWAY SPEEDS, I RAN OVER A 4-6" PIECE OF TWO BY FOUR OR POSSIBLY ANGLE IRON (NOT SURE WHICH). THE OBJECT WAS KICKED UP BY THE FRONT COWLING. THE OBJECT MADE MULTIPLE IMPACT STRIKES UNDER THE CAR FROM FRONT TO BACK AS EVIDENCED BY THE MARKINGS LEFT ON THE ALUMINUM COVERED INSULATION THAT COVERS THE UNDERCARRIAGE, ULTIMATELY STRIKING THE REAR AXLE, CAUSING IT TO BEND. THE BEND IN THE AXLE IS FRONT-TO-BACK. THIS IS NOT FROM BACKING OVER ANY OBJECT (SEE CAMPAIGN 14V656000). THIS IS A SERIOUS DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THE REAR AXLE AND TRAILING ARMS ARE EXPOSED TO ROAD DEBRIS AND NOT OF SUFFICIENT STRENGTH TO WITHSTAND IMPACT AND SUBSEQUENT STRESS ON TRAILING ARMS. A THIN PIECE OF SHEET METAL IS NOT SUFFICIENT TO REMEDY THIS ISSUE AND IS EXPOSING AMERICAN DRIVERS TO SERIOUS CRASH POTENTIAL AND DEATH. YOU CAN ALSO SEE CHINA'S INVESTIGATION OF THIS ISSUE HERE: HTTP://WWW.DPAC.GOV.CN/XWDT/GZDT/201509/W020150911606237827139.PDF AND HERE: HTTP://WWW.DPAC.GOV.CN/VIDEO_XINSUTENG/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811614December 21, 2015
ELECTRICAL SYSTEM
DOOR LOCKS FAILED AND HAD TO BE REPLACED. BATTERY DRAIN WHEN NOT USED FOR TWO WEEKS, REQUIRING JUMP START (REPLACED BATTERY ONE YEAR AGO). CAR WOULD NOT START (BATTERY WOULDN'T EVEN TURN OVER, YES THE SAME NEW BATTERY) TOWED TO DEALER WHO SAID THEY REPLACED SOME FUSES. RECENTLY, RADIO WILL NOT POWER ON. DEALER STATES THE RADIO FAILED, FUSES FINE. I HAVE SEEN 100S OF REPORTS OF FAILED RADIOS AND DOOR LOCKS IN THE 2010 JETTA. THERE MUST BE A FAULTY ELECTRICAL SYSTEM IN THIS VEHICLE. CARS THAT ARE 5 YEARS OLD (I HAVE SEEN REPORTS OF THIS HAPPENING WHEN THE CAR IS ONLY 3 YEARS OLD) ARE NOT SUPPOSED TO HAVE THESE PROBLEMS. ALL OF THESE PROBLEMS HAVE OCCURRED IN THE PAST YEAR, MILEAGE BETWEEN 100-110K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811284December 19, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810983December 17, 2015
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE JULY 2015, WAS DRIVING AT HIGHWAY SPEED WHEN GLOW PLUG INDICATOR STARTED FLASHING, PULLED OFF HIGHWAY AND CAR STALLED IN HIGHWAY OFF-RAMP INTERSECTION. PUSHED CAR OUT OF INTERSECTION TO SIDE SHOULDER. CAR TOWED TO FOX VW OF ROCHESTER HILLS MI. VW AUTHORIZED WARRANTY CLAIM ON REPLACEMENT OF ENTIRE FUEL SYSTEM. REPAIR WAS COMPLETED AND CAR RETURNED. CAR SMELLED OF DIESEL IN THE INTERIOR COMPARTMENT. SMELL DID NOT LESSEN AFTER 1 WEEK EVEN WITH WINDOWS OPEN TO AIR OUT. RETURNED VEHICLE TO FOX VW. FOX VW STATED THAT THERE WAS A SPILL AT THE ACCESS TO THE FUEL PUMP SENDING UNIT UNDER THE SEAT. THE SPILL WAS CLEANED UP AND VEHICLE RETURNED. DIESEL SMELL WAS LESS. FAST FORWARD 3 MONTHS TO NOVEMBER 2015, RETURNED CAR FOR EXTENDED WARRANTY SERVICE FOR GLOW PLUG REPLACEMENT AT PURCHASING DEALER IN PENNSYLVANIA (THREE RIVERS VW), DEALER SERVICE TECHNICIANS DISCOVERED AND DOCUMENTED MULTIPLE FUEL SYSTEM LEAKS WITH INCORRECTLY INSTALLED COMPONENTS. FUEL WAS PRESENT ON TOP OF ENGINE, HIGH PRESSURE FUEL PUMP HOUSING AND FUEL FILTER HOUSING. TRAVELED IN THIS CAR WITH NEWBORN DAUGHTER AND 4YO SON MULTIPLE TIMES WITH LONG ROAD TRIPS IN THE TIME FROM THE FUEL SMELL COMPLAINT TO THREE RIVERS VW FINDING THE LEAKING FUEL. THREE RIVERS VW REPAIRED VEHICLE WITH AUTHORIZATION FROM VW AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810837December 17, 2015
FUEL/PROPULSION SYSTEM
2011 JETTA DIESEL COMPLETE FAILURE OF HIGH PRESSURE FUEL PUMP WITHOUT WARNING AT 50 MPH ASCENDING A LARGE BRIDGE IN VEHICLE WHAT HAS HAD SCRUPULOUS PERIODIC MAINTAINANCE. OCCURRING AT RUSH HOUR ON A 4 LANE HIGH TRAFFIC RIVER BRIDGE (295 DELAWARE MEMORIAL BRIDGE) A VERY DANGEROUS TIME AND PLACE DUE TO COLLISION POSSIBILITIES. MY RESEARCH SO FAR IS THAT THIS IS A COMMON PROBLEM WITH THE COMPANY COVERING IT UP TO 120 THOUSAND MILES. NO NOTICE HAS EVERY BEEN RECEIVED OF THIS PROPENSITY OR OF THE, WHAT SEEMS TO BE "SECRET" WARRANTY EXTENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810694December 16, 2015
AIR BAGS
I WAS STOPPED AT A STOP SIGN. WHILE PREPARING TO DRIVE OFF. I WAS STRUCK IN THE BACK OF THE CAR. I LOST CONSCIOUSNESS MOMENTARILY. AN AMBULANCE WAS CALLED. I WAS PUT ON A STRETCHER AND TRANSPORTED TO THE HOSPITAL FOR 8 HOURS. THE AIRBAG OF THE VEHICLE DID NOT DEPLOY. SOME TIME AFTER THE ACCIDENT I NOTICED THE AIRBAG LIGHT WAS ON. VOLKSWAGEN INSPECTED THE CAR AND DETERMINED THAT THE AIRBAG WAS FAULTY IN THE VEHICLE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10810186December 15, 2015
UNKNOWN OR OTHER
STARTING AS THE WARRANTY EXPIRED AT 40K MILES, MY HORN BECAME INTERMITTENT. IT WOULD WORK FINE FOR A WHILE, THEN COMPLETELY STOP FOR A PERIOD; SOMETIMES A WEEK OR SO. BUT AS TIME PROGRESSED, IT WAS NOT WORKING MORE THAN WORKING. BY 50K MILES IT NOT LONGER WORKED AND NOW AT 60K IT HASN'T WORKED FOR A LONG TIME. VERY DANGEROUS. DEALER SAID TWICE THEY WOULD TRY TO GET IT FIXED BUT NEVER CAME THROUGH. SO WITH MY DIESEL "GOOD WILL" PACKAGE, I WILL USE THE $500 CREDIT TO REPLACE MY HORN THAT THEY SHOULD HAVE REPLACED EARLIER. LOT'S OF PEOPLE ONLINE HAVE THE SAME PROBLEM. I THINK IT'S PART OF THE 2011 RECALL FOR HORN AND ALARM SYSTEM PROBLEMS, DON'T THINK THEY CARRIED THROUGH WITH THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810582December 15, 2015
POWER TRAIN
WE HAVE A 2005.5 VW JETTA AND HAVE BEEN EXPERIENCING HARD SHIFTING WHILE DRIVING FOR ABOUT A YEAR AND HALF . MORE RECENTLY THE GEARS ARE STALLING TO SHIFT WE WERE DRIVING IN A LOCAL STREET WHEN OUR CAR WOULD NOT SHIFT INTO 4TH GEAR THE ENGINE WOULD REV BUT WOULD NOT SHIFT. IT IS VERY UNSAFE FOR THIS TO HAPPEN WHEN YOU ARE ON BUSY ROADS OR MERGING ON TO HIGHWAYS ETC. WE HAVE NOT USED OUR CAR SINCE AND OUR MECHANIC TOLD US IT WAS U SAFE TO DRIVE. I CAN'T BELIEVE VW HAS NOT TAKEN OWNERSHIP FOR THERE MISTAKE AND MAKE A RECALL. OUR CAR JUST PASSED 100,000K AND SHOULD NOT BE HAVING THIS PROBLEM . TO FIX THE PROBLEM WE WERE TOLD ITS THE VALVE BODY AND THE PART ITSELF IS $1,200 NOT INCLUDING LABOR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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