Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11057010December 28, 2017
AIR BAGS, VEHICLE SPEED CONTROL
MY AIRBAG LIGHT IS ON AND IT NEVER GOES OFF WHEN I FIRST START IT IT HAS A WARNING NOISE AND SAYS AIRBAG FAULT THEN THE LIGHT STAYS ON THE CAR ALSO WHEN DRIVING IT SOMETIMES GETS STUCK IN THE RPM WINDOW BETWEEN THE 2 AND THE 3 AND IT WONT WANT TO GET UNSTUCK YOU HAVE TO TAKE YOUR FOOT COMPLETELY OFF THEN PLACE BACK ON THE PEDAL AND THEN IT JERKS AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057134December 28, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE HORN DOES NOT WORK, ENGINE LIGHT STAYS ON WHILE DRIVING OR IN PARK, WHEN YOU PUT GAS IN THE VEHICLE YOU HAVE TO PRESS THE ACCELERATOR FOR IT TO START OTHERWISE IT WILL CUT OFF, HEATER BLOWS A LITTLE ON 2 OTHER THAN THAT BLOWS OUT COOL AIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056938December 27, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT NOTICED THAT FUEL LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION OIL COOLER SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER (NORM REEVES VOLKSWAGEN SUPERSTORE IRVIN, 20 AUTO CENTER DR, IRVINE, CA 92618, (866) 938-3392) CONFIRMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056620December 26, 2017
STEERING, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN IN THE VEHICLE WOULD NOT SOUND. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT EXPERIENCED THE SAME FAILURE WITH PREVIOUSLY OWNED VOLKSWAGEN JETTAS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056713December 26, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11056312December 24, 2017
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
I BELIEVE MY CAR IS THE RESULT OF A RECENT SERIES OF BAD STORMS TO HIT THIS COUNTRY AND MY CAR. I BELIEVE MY CAR IS A FLOOD-CAR THAT HAS BEEN VERY WELL CLEANED INSIDE AND OUT, AND CLEANED SO WELL THAT THE TITLE GOT A GOOD WASH, KNOWN IN THE INDUSTRY AS TITLE-WASHING. I BOUGHT THIS CAR BECAUSE IT CARRIED A GUARANTEE MAKING IT A CERTIFIED USED CAR. A CAR THAT CARRIES A CERTIFIED USED TITLE OF CONDITION THEN ONE WOULD EXPECT NOTHING LESS THAN PERFECTION. HOW I CAME TO KNOW ABOUT THE POSSIBILITY OF A FLOOD-CAR WAS THERE WAS WHAT LOOKED LIKE RIVER GRAVEL DEEP IN THE CARS DOOR SEAL AND THERE WAS A CLEAR WATER-LINE BEHIND WHERE THE MOVING PART OF THE STEERING-WHEEL ATTACHED TO THE CAR. NOW I'M UNSURE IF Y'ALL ARE ABLE TO HELP ME WITH THIS SITUATION, EVEN IF IT'S TO STEER ME IN THE RIGHT DIRECTION TO FIND RESOLUTION TO MY FLOOD-CAR ISSUE. I REALLY WANT ALL MY MONEY BACK AND START ALL OVER WITH SOMETHING LESS PRONE TO FLOOD WATERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056017December 22, 2017
FUEL/PROPULSION SYSTEM
RUST-ROTTED FUEL LINE CLAMP FAILURE RELEASED GASOLINE FUMES: I SMELLED RAW GASOLINE FUMES AFTER OPENING THE RIGHT PASSENGER DOOR TO LET OUT A PASSENGER AFTER DRIVING ABOUT A HALF A MILE FROM A COLD START. A MECHANIC TRACED THE FUMES TO A RUST-ROTTED CLAMP ON THE FUEL LINE THAT WAS ALLOWING RAW GASOLINE FUMES TO ESCAPE. HE SAID THE CLAMP WAS ON THE PASSENGER SIDE 'ON THE LINE THAT GOES TO THE INJECTOR FUEL RAIL NEAR THE FIREWALL.' I COLLECTED PART OF THE FAILED CLAMP FROM THE MECHANIC. IT APPEARED TO BE RUSTED AND OF AN INFERIOR MATERIAL NOT APPROPRIATE FOR SAFE USE ON A FUEL LINE. I HAVE PHOTOGRAPHED IT FROM TWO ANGLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055970December 21, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. LITHIA AUTO STORE (7063 SOUTH VIRGINIA ST, RENO, NV 89511) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE'S SOFTWARE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055422December 18, 2017
ELECTRICAL SYSTEM
AS I DROVE HOME ONE NIGHT, THE FUEL GAUGE WAS SHOWING EMPTY WHEN I KNEW THAT THE TANK WAS HALF FULL. THIS IS DANGEROUS FOR A REMOTE, RURAL DRIVER WHO NEEDS TO KNOW HOW MUCH GAS IS LEFT IN THE TANK. NOTHING OUT OF THE ORDINARY WAS PRESENT FOR THIS OCCURRENCE. AFTER I TURNED THE CAR OFF AND TURNED IT BACK ON THE GAUGE WAS BACK TO NORMAL. I WILL BE MONITORING CLOSELY FROM HERE ON OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055423December 18, 2017
UNKNOWN OR OTHER
THE CAR RUNS GREAT FOR ABOUT 5-10 MILES AND THEN THE EPC LIGHT COMES ON AND THE CAR LOSES POWER AND RUNS AT IDLE SPEED. REPLACED NP 80 SENSOR AND EVAP CANISTER, CLEANED THROTTLE BODY AND IT STILL HAPPENS. CAR LUNGES FORWARD AT TIMES. I'LL PULL OVER, SHUT IT OFF AND THEN IT DRIVES FINE, THEN THE LIGHT COMES ON AGAIN. APPARENTLY THIS HAS BEEN HAPPENING TO A LOT OF PEOPLE. TOOK IT TO THE DEALERSHIP AND THEY JUST GAVE ME A BUNCH OF COSTLY REPAIR RECOMMENDATIONS BUT NO DEFINITIVE ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055081December 16, 2017
TIRES, TIRES:SIDEWALL
TOYO 225/45R-17XL 94V ULTRA Z-900 ALL SEASON BW, DOT 73H8 2650116. 2013 JETTA TDI VIN [XXX] TWO OF THESE TIRES FAILED ON MY VEHICLE. IN BOTH CASES THE SIDEWALL DEVELOPED A BULGE ON THE OUTER SIDEWALL AND HAD TO BE REPLACED. THE FIRST INCIDENT OCCURRED WITHIN 3400 MILES. THE NEXT FAILURE OCCURRED WITHIN 22000 MILES. THESE TIRES ARE RATED FOR 65000 MILES. IN THE FIRST CASE LES SCHWAB REPLACED IT AT NO CHARGE. THE SECOND FAILURE WAS REPLACED AT A COST TO ME OF $143.93. HAS THERE BEEN A RECALL ON THESE TIRES. SINCE 2 OUT OF 5 TIRES FAILED IN THE SAME MANNER WITHIN 22,000 MILES, I SUSPECT THERE MIGHT BE. CAN YOU TELL ME IF THERE IS? THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054810December 14, 2017
SERVICE BRAKES, WHEELS
THE REAR BRAKES CREATE A SUBSTANTIAL RESIDUE THAT IS NOTICEABLE OVER THE SIDE OF THE VEHICLE AFTER EACH DRIVE. THE REAR BRAKES SQEAK AND SEEM TO BE WORN FROM THE GRINDING SOUND YET THE DISCS LOOK FINE. THE BRAKES DEFINITELY ARE FAULTY AND THE VEHICLE ONLY HAS 17K ON IT. I HAVE ALSO GIVEN GONE THROUGH A TIRE AND SOON NEED TO REPAIR ANOTHER ONE FROM SIDE WALL DAMAGE AND IT IS AT THE SAME CONTACT POINT THAT THE WHEELS COME TO MEET THE OUTER TIRE. IT IS SLICING INTO THE TIRE BECAUSE OF HOW IT LAYS ON THE TIRE. SO THESE ALL MAY BE RELATED BUT THE REAR TIRES ARE NOT RIGHT. I HAVE A 1.8 SEL 17'ALLOY WHEELS WITH ALL/SEASON TIRES. THE SOUNDS COMENRANDOMLY BUT NOT WHEN BREAKING IN AN INCLINE OR FROM FAST SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052931December 7, 2017
UNKNOWN OR OTHER
MULTIPLE IGNITION COILS FAILED. THIS HAPPENED WHILE IN MOTION. WIFE STRANDED ON BUSY FREEWAY. FAILING IS BAD ENOUGH. THEY ARE MADE PRIMARILY OF RUBBER AND ARE MELTED TO THE SPARK PLUG AND CANNOT BE REMOVED BY NORMAL MEANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052803December 6, 2017
AIR BAGS, SERVICE BRAKES, SEATS
AIRBAG, BRAKE, ABS LIGHTS ARE ON AND STAYS ON. 3 LOUD BEEPS WHEN TURNING ON THE CAR. RECEIVED RECALL NOTIFICATION BUT MY VIN DOES NOT SHOW RECALL WHEN LOOKED UP WHICH IS ALSO ALARMING. ACCORDING TO THE VW DEALER, THIS IS A FACTORY/ MANUFACTURER DEFECT (CHEAP PARTS FROM CHINA AND BAD INSTALLATION IS WHAT I TOLD) BUT THEY CANNOT FIX SINCE VIN IS NOT SHOWING UP IN THEIR SYSTEM. MY ENTIRE AIRBAG SYSTEM IS COMPLETELY SHUT DOWN AS WELL AS BRAKE SYSTEM. I AM IN A PANIC!!! BUT DEALER WILL NOT FIX FACTORY DEFECT AND IS CHARGING $1700-$2200 TO FIX. THIS IS ALARMING AS WELL AS UNFAIR TO CONSUMERS!!! THIS NEEDS TO BE ADDRESSED!!! PEOPLE COULD DIE BECAUSE OF THIS. AND THIS IS NOT AN UNDERSTATEMENT! CORRECT YOUR YOUR RECALL AND VIN TRACKING SYSTEM AND FIX MY CAR! THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052548December 5, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER (BOUCHER VOLKSWAGEN OF FRANKLIN, 6420 S 108TH ST, FRANKLIN, WI 53132), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052611December 5, 2017
AIR BAGS, STEERING
WHEN TURNING THE STEERING WHEEL IT CLICKS AS IF SOMETHING IS LOOSE. DEALERSHIP HAS REPLACED AIRBAG AND CLOCK SPRING TWICE, STEERING WHEEL STILL CLICKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051484November 30, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 20 MPH, THE BRAKES SEIZED AND STARTED TO MAKE A GRINDING NOISE. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RELEASE. THE FAILURE OCCURED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTHERN VOLKSWAGEN GREENBRIER, 1248 S MILITARY HWY, CHESAPEAKE, VA 23320) FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED BECAUSE THE MODULE COULD NOT BE READ. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050931November 28, 2017
ELECTRICAL SYSTEM
I HAVE PROBLEMS WITH THE BLINKERS, EMERGENCY FLASHERS, SUNROOF AND DOOR LOCKS COMING ON, NOT WORKING PROPERLY AND ADJUSTING ALL ON THEIR OWN. NOW MY RADIO IS NOT WORKING AT ALL. THERE ARE NO RECALLS ON ANY OF THIS ONLY WARRANTY EXTENSION IS ON THE SECONDARY AIR SENSOR. MOST HAPPENS VEHICLE IS ON OR OFF. PARKED OR RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051040November 28, 2017
UNKNOWN OR OTHER
I RENTED A VEHICLE THROUGH HERTZ TO DRIVE FOR LYFT. I DISCOVERED THE CAR HORN DIDN'T WORK WHEN SOMEONE CUT ME OFF AND I HAD TO SWERVE TO AVOID THEM. THIS CAUSED ME TO HIT A CURB AND ULTIMATELY LOSE A HUBCAP. HERTZ WANTS TO CHARGE ME FOR HUBCAP... WHEN I INFORMED HERTZ ABOUT THE ISSUE I WAS TOLD THAT THEY ONLY INSPECT THE BODY OF THE VEHICLE, NOT WHETHER IT FUNCTIONS. WHEN PRESSED, THEY INSISTED THAT IT WAS LYFT'S RESPONSIBILITY TO CHECK THAT THE CAR IS WORKING AND SAFE. LYFT CLAIMS IT IS THE RESPONSIBILITY OF HERTZ TO INSPECT VEHICLES ARE WORKING PROPERLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11051100November 28, 2017
FUEL/PROPULSION SYSTEM
I STARTED TO SMELL OF GASOLINE IN MY CAR WHILE DRIVING IT. CALLED VW GROUP OF AMERICA COSTUMER SERVICE NUMBER WHO SUGGESTED I TAKE THE CAR TO A DEALER FOR INSPECTION. AFTER INSPECTING THE CAR FOR TWO (2) DAYS, THE DEALER, SOUTH MOTORS VW, VERBALLY REPORTED THE PROBLEM CAUSE WAS A FUEL LEAK AT THE INJECTION SYSTEM: FUEL RAIL. JUST AS DESCRIBED IN THE 15V028000 RECALL. VW GROUP OF AMERICA HAS DECLINED MY REQUEST TO ACCEPT THIS FAILURE AS PART OF THE REFERENCE RECALL UNDER THE ALLEGATION THAT THE VEHICLE IDENTIFICATION NUMBER (VIN) IS NOT PART OF THE RECALL AND THE VEHICLE HAS MORE THAN 36,000 MILES. (ACTUAL MILEAGE: 47,500). I UNDERSTAND THE RECALL IS VIN SELECTIVE, BUT IT'S NOT OUT OF COINCIDENCE THAT MY CAR WAS ASSEMBLED IN PUEBLA, MEXICO; THE MANUFACTURING YEAR FALLS IN THE RECALL CATEGORY AND THAT THE SUPPLIER OF THE DEFECTIVE PART IS BENTELER DE MEXICO IN PUEBLA, MEXICO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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