Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11048689November 27, 2017
POWER TRAIN
WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING DOWN A CITY ROAD, GOING ABOUT 30MPH, THE CAR STOPPED ACCELERATING. SHE THEN NOTICED PRNDS WAS FLASHING ON THE DASH. LUCKILY, SHE WAS NOT FAR FROM HOME, SHE WAS ABLE TO CONTINUE DRIVING IT HOME. WE PARKED THE CAR UNTIL WE WERE ABLE TO HAVE IT TOWED TO THE NEAREST DEALERSHIP, WHICH IS 88MILES AWAY. THE CAR IS UNDRIVEABLE AT THIS POINT. . THE DEALERSHIP INFORMED ME THAT THE MECHATRONIC UNIT HAS FAILED AND NEEDS REPLACED, QUOTING ME $2800.00. I'VE TRIED CONTACTING VOLKSWAGEN ABOUT THIS ISSUE AND ALL THEY TELL ME IS HER VIN NUMBER IS NOT INCLUDED IN THE RECALL EVEN THOUGH HER CAR IS HAVING THE EXACT SAME ISSUES AS THE OTHER RECALLED 2008 VW JETTAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048803November 27, 2017
AIR BAGS
MY AIRBAG LIGHT CAME ON FOR NO APPARENT CAUSE. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE CLOCKSPRING CABLE AND SENT ME ON MY WAY. I WAS CHARGED OVER $400 FOR THIS. THAT SAME AFTERNOON THE LIGHT CAME ON AGAIN AND I TOOK IT BACK. AFTER 2 WEEKS THEY STILL HAVE MY CAR AND DON'T KNOW WHAT THE PROBLEM IS. I LOOKED UP INFORMATION ON YOUR SITE AND FOUND THAT OTHER JETTAS OF MY SAME YEAR HAD THIS PART UNDER RECALL. BUT WHEN I ASKED THE GUY AT THE GARAGE HE SAID MY CAR WAS NOT ON THE RECALL LIST. SO, I LOOKED ON YOUR SITE AGAIN AND SAW THAT 2012 JETTAS WERE IN FACT INCLUDED BUT IT DIDN'T APPEAR THAT MY SPECIFIC VIN NUMBER WAS INCLUDED. HOW CAN THIS BE POSSIBLE? I AM HAVING THE SAME TROUBLE WITH THE SAME PART AND DON'T FEEL I SHOULD HAVE PAID FOR THIS OR ANY FURTHER REPAIRS THAT MAY BE PENDING. MY QUESTION TO YOU IS, SHOULDN'T MY VIN NUMBER BE INCLUDED IN THIS RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048479November 26, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION AND CANNOT BE REMOVED. VEHICLE IS IN PARK. STEERING WHEEL IS NOT LOCKED AT THIS POINT. ENGINE CAN BE TURNED OFF, BUT KEY CANNOT BE REMOVED. VOLKSWAGEN HAS REPLACED IGNITION LOCK CYLINDER BUT PROBLEM REAPPEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048488November 26, 2017
ENGINE
I WAS DRIVING THE CAR TODAY AND IT BEGAN TO JERK ALL OF A SUDDEN. THEN THE ENGINE LIGHT FLASHED ON AND OFF. THIS IS VERY CONCERNING TO ME BECAUSE I DON'T KNOW IF THIS IS SERIOUS. AND IF THIS IS COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048241November 24, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. IN ADDITION, THE VEHICLE SHOOK AND PREVIOUSLY MADE ABNORMAL NOISES. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TIMMONS VOLKSWAGEN OF LONG BEACH, 3940 CHERRY AVE, LONG BEACH, CA, 90807) WHERE IT WAS DIAGNOSED THAT THE STARTER FAILED, THE BRAKE BOOSTER VACUUM WAS LEAKING OIL, THE DRIVER AND PASSENGER OUTER CV BOOTS WERE TORN/WORN, AND THE SWAY BAR LINK WAS FRACTURED. ALL THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048264November 24, 2017
AIR BAGS
YELLOW AIRBAG LIGHT WOULD STAY ON WHEN CAR WAS ON. I CHECKED WITH VW DEALER TO SEE IF THERE WAS A RECALL AND WAS ADVISED NO. THIS IS THE SAME PROBLEM THAT THE 2010 THRU 2016 VW ARE HAVING. DEALER ADVISED TO REPLACE THE CLOCKSPRING AND HARNESS DUE TO BUILD UP OF DUST IN THE STEERING HUB. COST OF REPAIR $678.74 PLUS A 3WEEK WAITNG TIME FOR PART TO ARRIVE AT THE VW DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047939November 21, 2017
ELECTRICAL SYSTEM
CHRONIC ISSUE WITH KEY EITHER NOT TURNING TO START IGNITION OR FAILING TO TURN TO SHUT THE VEHICLE OFF WHILE IN PARK. SALES PERSON SUGGESTED, "JUST TURN THE WHEEL BACK AND FORTH A LOT UNTIL IT WORKS. IT'S A SAFETY FEATURE." AFTER NUMEROUS INCIDENCES VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY ATTEMPTED TO HAVE ME PAY FOR THE FAILURE OF THEIR PRODUCT. UNDER EXTENDED WARRANTY THE HOUSING FOR THE DEFECTIVE PART IS COVERED, BUT NOT THE PART ITSELF. DEFECT IN THE PART IS A KNOWN PROBLEM. THIS IS THE SECOND MAJOR ISSUE I HAVE HAD WITH THIS VEHICLE IN LESS THAN 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047935November 21, 2017
EXTERIOR LIGHTING
JANUARY, THE DRIVER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON THE CITY STREET (REPLACED LIGHT). MARCH, THE PASSENGER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON CITY STREET (REPLACED LIGHT). JUNE, BOTH HEAD LIGHTS STOPPED WORKING WITHIN A MONTH OF EACH OTHER, BOTH WHILE DRIVING AT NIGHT ON RESIDENTIAL ROADS (AGAIN, REPLACED LIGHTS). NOVEMBER, BOTH LIGHTS STOPPED WORKING SHORTLY AFTER I LEFT WORK AND WAS LESS THAN A BLOCK AWAY, AT NIGHT. AFTER TAKING THE VEHICLE IN TO THE DEALERSHIP, DEALERSHIP REPORTS NO ISSUES, BUT DOES ACKNOWLEDGE ONGOING PROBLEM FOR OTHER OWNERS OF THE SAME VEHICLE TYPE. I DO NOT BELIEVE THIS TO BE A LIGHT BULB ISSUE (AS IMPLIED BY THE DEALERSHIP'S SERVICE DEPARTMENT) AND I AM CONCERNED FOR THE SAFETY OF ANYONE WHO MAY ALSO ENCOUNTER THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047533November 20, 2017
UNKNOWN OR OTHER
THE KEY GETS STUCK IN THE IGNITION, EITHER WHEN TURNING ON OR TURNING OFF. THIS HAPPENED BEFORE AT 19000 MILES AND THE PART WAS REPLACED. IT BEGAN EXHIBITING THE SAME PROBLEMS EARLY THIS YEAR AND HAS CONTINUED TO WORSEN TO THE POINT OF IT BEING STUCK FOR LONGER PERIODS OF TIME. IT HAPPENS WHEN STATIONARY, EITHER PREPARING TO TURN THE CAR ON OR OFF. IVE BEEN STRANDED AWAY FROM HOME WHILE TRYING TO GET IT TO TURN. SOMETIMES IT DOES RELATIVELY EASY AND OTHER TIMES IT SEEMS LIKE IT ISN'T GOING TO BUDGE. I HAVE NO OTHER KEYS OR EVEN A KEY CHAIN ATTACHED. ITS JUST THE IGNITION KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047539November 20, 2017
ENGINE
ENGINE CHECK WARNING DID NOT COME ON. I BROUGHT THE CAR IN FOR ANNUAL SERVICE AND AM INFORMED A THROTTLE AND GASKET ARE BAD. NO ENGINE WARNING NOTICE BUT THEY FOUND IT IN THE CODE. CAR IS AT DEALER. I'M CONCERNED HOW LONG THIS HAS BEEN A PROBLEM AND IF IT CAUSED ANY OTHER ISSUES. WHY WOULD THE CHECK ENGINE LIGHT NOT BE ACTIVATED FOR THIS? IF NOT BRINING IT IN FOR ANNUAL, I WOULDN'T HAVE KNOWN UNTIL THE ENGINE FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047322November 19, 2017
UNKNOWN OR OTHER
VEHICLE WAS STATIONARY, IN PARK, BUT ENGINE WAS RUNNING. I WAS IN PASSENGER SEAT AND REACHED OVER TO TURN CAR OFF WITH KEY. I TURNED KEY TO TURN CAR OFF AND CAR ROLLED FORWARD 50 FEET RUNNING INTO A ROCK ENCASED RAISED FLOWER BED SUSTAINING $5000 WORTH OF DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11047137November 18, 2017
AIR BAGS, VISIBILITY/WIPER, EXTERIOR LIGHTING
TAKATA RECALL - I AM JUST GIVING NOTICE THAT MY AIRBAGS MAY BE FAULTY AND MAY NEED A REPLACEMENT. THANK YOU VERY MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047222November 18, 2017
POWER TRAIN
3 TIMES CAR POPPED OUT OF 3RD GEAR WHILE CAR WAS IN MOTION, NOTHING IN PARTICULAR BROUGHT THIS ON (NO BUMP IN ROAD, ETC), CAR HAS LESS THAN 7K MILES, BROUGHT TO VW DEALERSHIP AND AFTER DRIVING IT ONLY TWO MILES, THEY SAID THEY WOULD NOT EVEN INSPECT THE TRANSMISSION BECAUSE THEY COULDN'T RECREATE THE PROBLEM. NOW THE ISSUE IS THAT SOMETIMES I CAN'T GET THE CAR INTO 3RD GEAR. CONTACTED NE VW REGIONAL MANAGER BECAUSE I WANTED IT IN WRITING THAT THEY WERE REFUSING TO SERVICE THE CAR. THOUGH I WAS TOLD I WOULD BE SENT A LETTER, I'VE RECEIVED NOTHING MORE THAN A MONTH LATER. OTHER PROBLEMS I HAVE WITH THE CAR INCLUDE THE TURN SIGNAL SOMETIMES NOT TURNING OFF RIGHT AWAY-SOMETIMES IT BLINKS RIGHT, BLINKS LEFT AND THEN FINALLY TURNS OFF AFTER 1 MIN OR SO AND THE DRIVER'S SIDE WINDOW WOULD NOT GO UP WHEN WEATHER WAS HOT THIS PAST SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046977November 17, 2017
UNKNOWN OR OTHER
TURNED ON VEHICLE, WENT TO TURN ON THE STEREO, AND ONCE I HIT THE 'POWER' BUTTON, IT TURNED ON AND THEN THE SCREEN WENT BLACK, RESULTING IN THE COMPLETE LOSS OF THE HEAD UNIT, RADIO, BLUE TOOTH, AND CLOCK. FUSES WERE CHECKED IN BOTH THE FUSE BOX AND THE STEREO ITSELF, AND NO FUSES WERE BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047032November 17, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HEATED SEAT MODULE MELTED A HOLE THROUGH MY LEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047095November 17, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
A YEAR AGO THE VEHICLE WOULD NOT ACCELERATE WHILE DRIVING AND WOULD THEN COME TO A STOP. IT WAS TAKEN TO THE DEALERSHIP WHERE THEY SAID IT WAS A WIRING ISSUE. IN THE PAST YEAR THE VEHICLE WILL TURN OFF WHEN SITTING IN TRAFFIC OR AT A LIGHT. CAR WILL NOT DETECT KEY FOB EVEN WHEN NEW BATTERIES HAVE BEEN USED. CAR WILL SAY NO KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046653November 16, 2017
FUEL/PROPULSION SYSTEM
THE CAR RANDOMLY STALLS WHILE DRIVING WHETHER AT HIGHWAY SPEEDS OR IN TOWN. THIS CAUSES A LOSS OF POWER STEERING AND POWER BRAKES WHICH IS INHERENTLY DANGEROUS IN CERTAIN SITUATIONS. IT HAS BEEN DOING THIS REGULARLY WITH THE PREVIOUS OWNER FOR THE LAST 3 OR 4 YEARS AND HAS DONE IT 4 TIMES WHILE UNDER MY OWNERSHIP SINCE SEPTEMBER 2017 IT USUALLY HAPPENS WHILE THERE IS LESS THAN 1/4 TANK OF FUEL. WHEN IT HAPPENS THERE IS NO CHECK ENGINE LIGHT NOR DOES THE ECU STORE ANY CODES FROM THE PROBLEM. PREVIOUS OWNER MADE SEVERAL REPAIRS INCLUDING A FUEL PUMP AND FILTER, ENGINE SPEED SENSOR AND ALTERNATOR WIRING HARNESS IN AN ATTEMPT TO FIX THE ISSUES WITH NO SUCCESS. THIS ISSUES ALSO COMES UP REGULARLY ON SEVERAL VW FORUMS AND NO ONE SEEMS TO HAVE AN ANSWER. THIS IS A KNOWN AND REGULAR ISSUE WITH NO CONSISTENT REPAIR AND NEEDS TO BE REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046171November 15, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLES' ANTI THEFT HAD WENT HAYWIRE. WENT TO START, BEEP SOUND WENT OFF. THEN WAS LOCKED INSIDE CAR. WITH THE ALARM GOING OFF. WAS ONLY ABLE TO EXIT VEHICLE BY HAVING PASSERBY UNHOOK BATTERY, WHILE I HELD THE UNLOCK BUTTON. THIS WAS OVER 2 WEEKS AGO. WHEN HOOKING BATTERY BACK UP, THE ALARM STILL GOES OFF. I AM UNABLE TO DRIVE. THE BATTERY WAS PURCHASED NEW IN JUNE. NOTHING HAS BEEN ADDED TO VEHICLE. PLEASE ADVISE TO HOW THIS MATTER WILL BE RESOLVED & IF ANYONE ELSE HAS HAD A SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046178November 15, 2017
ENGINE
EXPERIENCE INTERMITTENT AIR CONDITIONING NOT COOLING AND GROANING OR GRINDING SOUND. SIMILAR TO TSB NO. 8715-18 AFFECTING 2015-2016 VOLKSWAGEN GOLF. HERE IS A LINK TO YOUTUBE LINK, HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZV8DPH-XTVK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045932November 14, 2017
UNKNOWN OR OTHER
HORN DOES NOT WORK & THE AC DOESN'T BLOW COLD RIGHT AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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