Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11062914January 15, 2018
UNKNOWN OR OTHER
IT IS A SAFETY ISSUE THAT THE VEHICLE'S HORN STARTED WEAKENING OUT AND IT STOPPED WORKING. I DID SOME RESEARCH AND FOUND THAT OTHER PEOPLE WHO OWNED AN MK6 (2011-2015) JETTA HAD THE SAME ISSUE ACROSS THE NATION. PLEASE ENFORCE THE VW TO OPEN A RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062261January 11, 2018
UNKNOWN OR OTHER
WHILE DRIVING MY CAR I RECEIVED A WARNING THAT THESE SERVICES WERE NOT WORKING.BLIND SPOT MONITOR,FRONT ASSIST AND REAR TRAFFIC. I HAVE CAR NET SERVICE ON THIS CAR. AFTER BEING ON THE FWY FOR 2 HOURS, I FINALLY WAS ABLE TO GET OFF THE FWY TO TURN BACK ON THE FEATURES, SINCE YOU MUST BE STOPPED. IT SEEMS THAT THE CAR NET PROGRAM HAD SENT A REPORT FROM THAT DAY SAYING EVERYTHING WAS FINE. I BELIEVE WHEN THE PROGRAM SENDS A REPORT IT GLITCHES THE SOFTWARE THAT CONTROLS THESE VITAL CAR FUNCTIONS. I CALLED VW & CAR-NET BUT THEY WILL NOT ADMIT THAT THERE IS A BUG IN THE INTEGRATION OF THE VEHICLE THAT CAUSES THE CAR TO FAIL. THIS ALSO HAPPENED TO ME ONCE BEFORE WHILE DRIVING AND I WAS TOLD ON THE DASH BOARD THAT THE CAR WAS OVERHEATING. I STOPPED AND TOOK IT TO THE DEALER AND NOTING WAS WRONG. THIS WAS ALSO AFTER THE CAR SENT A REPORT FROM THE CAR NET PROGRAM. BOTH HAPPEN WHILE THE CAR WAS IN MOTION AND GAVE NO WARNING ON THE FWY. I BELIEVE THIS SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT. VW SEEMS TO NOT CARE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061957January 10, 2018
UNKNOWN OR OTHER
BACK-UP CAMERA ON 2015 FAILS TO WORK AFTER REPEATED TIMES VEHICLE IS PLACED IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061966January 10, 2018
UNKNOWN OR OTHER
THIS VEHICLE GOT SPONTANEOUS COMBUSTION (FIRE) FROM THE LEFT-FRONT HOOD WHILE DRIVING TO WORK. THE CAR WAS TOTALED DUE TO THIS PROBLEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11061977January 10, 2018
VISIBILITY/WIPER
I LIVE IN AN AREA THAT HAD OVER 100 DAYS WITHOUT RAIN. THE DAY IT FINALLY RAINED I TRIED TO TURN ON WINDSHIELD WIPERS AND THEY NO LONGER WORKED. AUTO TECH STATES THE MOTOR BURNED OUT. UPON RESEARCHING ONLINE I NOTICED THIS WAS A COMMON OCCURRENCE WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062038January 10, 2018
POWER TRAIN
MY 2013 VOLKSWAGEN JETTA HYBRID WAS AMONGST THOSE WITH THE GEARBOX OIL RECALL. IT WAS MANUFACTURED IN DECEMBER OF 2012, AND THE GEARBOX OIL WAS REPLACED IN DECEMBER 2013 BY THE DEALERSHIP. LIKE OTHERS WHO WERE A PART OF THIS RECALL, MY VEHICLE HAS SUFFERED FROM GRINDING NOISES AND LURCHING WHEN DRIVING IN REVERSE DOWN THE SLOPE OF MY DRIVEWAY. IT ALSO WILL LURCH AT TIMES WHEN TRYING TO SHIFT FROM 1ST TO 2ND (WITH THE AUTOMATIC TRANSMISSION), AND NOW THE VEHICLE IS HAVING ISSUES WHERE THE ENGINE KICKS ON WHILE IDLING FOR TWO SECONDS, SHUTS OFF FOR ONE SECOND, AND THEN KICKS BACK ON FOR TWO SECONDS. I TOOK THE CAR INTO A VW DEALERSHIP IN JUNE THAT TOLD ME MY TRANSMISSION NEEDED TO BE REPLACED AND THAT IT WOULD COST $6,300 BECAUSE MY VEHICLE WAS NO LONGER IN WARRANTY (~95,000 MILES, 2.5 YEARS OF DRIVING). AFTER READING SEVERAL OF THE COMPLAINTS THAT SHARE THIS SAME ISSUE, IT APPEARS THAT VOLKSWAGEN TRIED TO MAKE THINGS RIGHT BY REPLACING THE CORROSIVE OIL INITIALLY USED, BUT THAT THE TIME THE OIL WAS A PART OF THE GEARBOX, SUFFICIENT DAMAGE WAS DONE TO REDUCE THE LIFE OF THE TRANSMISSION. I HAVE REACHED OUT TO VW AND THEY SIMPLY STATE THAT THEY CHANGED THE OIL (12 MONTHS AFTER IT WAS IN THE GEAR BOX AND A PART OF THE TRANSMISSION) AND THAT THE WARRANTY HAS PASSED AND THAT I WILL HAVE TO PAY THE COST. I AM VERY CONCERNED THAT I WILL TRY AND ACCELERATE FROM A STOPPED POSITION AND BE UNABLE TO DRIVE BECAUSE OF THE ISSUES DESCRIBED BY OTHERS. THE VW DEALERSHIP PREDICTED THAT THIS WILL HAPPEN AT SOME POINT, AND THAT I SHOULD DRIVE IT UNTIL IT DOES AND THEN GET THE VEHICLE REPAIRED. I BELIEVE THIS IS A SYSTEMIC ISSUE TIED TO THIS GROUP OF PREVIOUSLY RECALLED VW'S AND THAT A RECALL SHOULD BE PUT IN PLACE TO REQUIRE THEY REPAIR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062029January 10, 2018
UNKNOWN OR OTHER
THE HORN ON MY 14' VW JETTA SE HAS A MIND OF ITS OWN. IT WILL WORK LONG ENOUGH FOR ME TO BLOW THE HORN AT SOMEBODY (SOMETIMES) AND THEN NOT WORK AGAIN FOR 2-14 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062071January 10, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS NOT FUNCTIONING WHEN VEHICLE IS IN 18 DEGREE AND BELOW TEMPERATURES FOR A FEW HOURS. WIPERS WORK FINE ONCE VEHICLE IS HEATED UP IN GARAGE OR OUTSIDE TEMPERATURES RISE ABOVE 18 DEGREES. REPLACEMENT WIPER MOTOR ASSEMBLY WAS DIAGNOSED AND REQUIRED TO CORRECT MALFUNCTION. WOULD LIKE VW TO REIMBURSE THE $537.03 OUT OF POCKET COSTS TO REPLACE THE DEFECTIVE/FAULTY PART. HAVE SEEN NUMEROUS COMPLAINTS FOR SAME ISSUE ONLINE. THANKS AND HOPE VW IS LISTENING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061530January 9, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ERROR CODE P309D, EXPERIENCED LOSS OF POWER WHILE DRIVING. CAR WOULD NOT GO INTO HYBRID MODE, THEN 1 DAY LATER, EXPERIENCED LOSS OF POWER WHILE DRIVING. VOLKSWAGEN HAS RECALLED SAME MODEL AND YEAR, HOWEVER THEY SAID MY VIN WAS NOT INCLUDED. GEAR SHIFT BOX REPLACED UNDER RECALL IN 2014. VOLKSWAGEN CUSTOMER SERVICE WILL NOT ASSIST WITH THE REPAIR OR INCLUDE IT IN THE RECENT NEW RECALL. WHILE DRIVING AND PRESSING THE GAS PETAL, THE CAR WON'T MOVE FORWARD AND FEELS LIKE ITS STUCK IN NEUTRAL. HAS TO TURN OFF AND IN THE CAR TO GO 50 FT. CAR ISN'T DRIVEABLE OR SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061091January 8, 2018
UNKNOWN OR OTHER
MY KEY IS STUCK IN THE IGNITION AND MY CAR WOULD NOT TURN OFF. THE CAR WAS IN PARK; HOWEVER, THE IGNITION SWITCH WOULD NOT TURN BACK TO THE OFF POSITION. IT WOULD ONLY TURN FORWARD. MY CAR RAN FOR 4 HOURS UNTIL MY HUSBAND CAME HOME FROM WORK. HE HAD TO REMOVE THE FUEL PUMP FUSE AND DISCONNECT THE BATTERY TO TURN THE CAR OFF. THE CAR CONTINUED TO RUN AFTER HE DISCONNECTED THE BATTERY. I HAD THE VEHICLE TOWED TO THE DEALERSHIP SO THAT THEY CAN REMOVE THE KEY AND REPAIR THE VEHICLE. THE DEALERSHIP STATED THAT THEY HAVE NEVER ENCOUNTERED THIS PROBLEM; HOWEVER, I AM READING ON THE INTERNET AND IT APPEARS TO BE A COMMON PROBLEM WITH VOLKSWAGEN. UNFORTUNATELY VW WON'T ISSUE A RECALL UNLESS ENOUGH CUSTOMERS COMPLAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061255January 8, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. DURING A ROUTINE INSPECTION, THE VEHICLE FAILED TO PASS EMISSIONS INSPECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SIGNAL FROM THE ECU AND TRANSMISSION MODULE INDICATED THAT THERE WERE TWO PINS THAT WERE DEFECTIVE AND NEEDED TO BE REPAIRED. COLONIAL VOLKSWAGEN (89 TURNPIKE RD, WEST BOROUGH, MA) WAS CONTACTED REGARDING THE FAILURE, BUT THEY REFUSED TO ASSIST THE CONTACT. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060870January 6, 2018
POWER TRAIN
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060789January 5, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS DO NOT FUNCTION IN LOW TEMPERATURES. I OWN A 2012 VW JETTA. I FIRST NOTICED THIS DURING THE FIRST SNOWFALL WE HAD. I CLEARED THE VEHICLE OF ALL SNOW AND MADE SURE THAT THE WIPERS WERE NOT FROZEN TO THE WINDSCREEN. GETTING BACK IN THE VEHICLE I WENT TO TURN THE WIPERS ON AND THEY DID NOT MOVE. THE RELAY INSIDE OF THE CAR CAN BE HEARD CLICKING, BUT THE WIPERS DO NOT MOVE. I WAS FORCED TO DRIVE WITH EXTREMELY LOW VISIBILITY AS I WAS NOT ABLE TO CLEAR THE INCOMING SNOW OFF OF MY WINDSCREEN. WHEN I ARRIVED SAFELY BACK HOME I MOVED THE CAR TO A GARAGE IN ORDER TO SEE IF I COULD FIGURE OUT THE ISSUE. UPON BEING TURNED OFF AND STANDING IN THE GARAGE THE WIPERS BEGAN TO WORK AGAIN WHEN I TURNED THE VECHILE OVER. THE SAME THING HAS NOW HAPPENED 3 TIMES. TWO OF THESE INSTANCES OCCURRING WITHOUT ANY SNOWFALL, JUST LOW TEMPERATURES. THE RELAY CAN BE HEARD CLICKING BUT THE WIPERS DO NOT MOVE. THE FUSES ARE ALL IN THEIR PROPER POSITION AND ARE NOT BLOWN. THERE ARE A LARGE AMOUNT OF COMPLAINTS ONLINE ABOUT OTHER PEOPLE EXPERIENCING THE SAME ISSUES OF INOPERABLE WINDSHIELD WIPERS. THIS IS A SEVERE SAFETY CONCERN AS HAVING GOOD VISIBILITY IS ONE OF THE MOST CRUCIAL FACTORS IN PREVENTING ACCIDENTS. THE WIPERS USUALLY SEEM TO BECOME OPERATIONAL AGAIN ONCE THE VEHICLE IS WARMED IN THE SUN OR IF THE AMBIENT TEMPERATURE RISES ABOUT 30 OR SO DEGREES FAHRENHEIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058447January 4, 2018
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
WHILE DRIVING JUST AFTER I EXITED THE FREEWAY, WAS PULLING INTO A PARKING LOT TO GO HAVE LUNCH, THE ENGINE DIED, AND THE STEERING LOCKED UP, WAS UNABLE TO STEER. I WENT IN ATE LUNCH DROVE IT HOME ON SURFACE STREETS WITHOUT A PROBLEM. IT IS A HYBRID, I HAVE TAKEN IT TO THE DEALERSHIP, AND THEY'RE TELLING ME IT IS $13,000 TO FIX, BUT I'M MORE CONCERNED THAT THE CAR AGAIN COULD JUST LOCK UP, AND NOT STEER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058251January 3, 2018
SEATS
WHEN THE SEAT HEATER IS TURNED ON, THE SEAT CATCHES ON FIRE. WHEN YOU LOOK AT THE PICTURE THAT IS SMOKE COMING FROM THE SEAT, THE HOLES WERE CAUSED BY THE SEAT HEATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058387January 3, 2018
ELECTRICAL SYSTEM
MY IGNITION WOULD NOT SHUT OFF KEY IS STUCK AND IGNITION WON'T TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058415January 3, 2018
AIR BAGS
TAKATA RECALL AIRBAG DID NOT POP OUT WHEN I WAS IN A CAR ACCIDENT WHILE DRIVE IN THE HIGHWAY IN ORLANDO FLORIDA
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11057927January 2, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VW JETTA TDI 2.5L 2006 - PLASTIC ENGINE COVER TAPPED A HOLE INTO FUEL RAIL. DIESEL FUEL LEAKED ALL OVER ENGINE AND ENGINE STARTED SMOKING. FIRE WAS IMMANENT HAD I CONTINUED TO DRIVE. LOST FUEL ON ROAD AND GROUND. VW CUSTOMER SERVICE LINE SAYS MY VIN DOES NOT SHOW A RECALL FOR THIS BUT THE LEAK ISSUE IS POSTED ALL OVER INTERNET AND TDI FORUM SITES AND YOUTUBE. VW SHOULD RECALL THIS BEFORE SOMEONE GETS HURT. HOLE LOOKS LIKE A LESION OR A SORE THAT HIS BEEN RUBBED BY THE PLASTIC COVER ON THE WEAK METAL TUBE FUEL RAIL. NOW, NEW JETTAS ARE MADE WITH RUBBER FUEL TUBES. THEY HAVE DEFINITELY KNOWN ABOUT THIS FOR MANY YEARS (SINCE 2007 AT LEAST).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057496December 29, 2017
VISIBILITY/WIPER
IF THE OUTSIDE TEMPERATURE GOES BELOW APPROXIMATELY 15 DEGREES FAHRENHEIT, THE WIPERS FAIL TO OPERATE. THIS CAN HAPPEN WHEN THE VEHICLE HAS BEEN PARKED, OR DURING OPERATION. THIS HAS HAPPENED SEVERAL TIMES AND FROM INDICATIONS ON THE INTERNET, IS A KNOWN SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057320December 29, 2017
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WHEELS SEIZED WHICH RESULTED IN THE VEHICLE HITTING THE SIDE WALK WHILE BEING OPERATED APPROXIMATELY 20 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND THE VEHICLE WAS DEEMED OPERABLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO MIKES AUTO BODY WHERE THEY WERE INFORMED OF NHTSA CAMPAIGN NUMBER: 17V070000 (ENGINE AND ENGINE). THE DEALER WAS NOT CONTACTED FOR THE VEHICLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN 17V070000 (ENGINE AND ENGINE COOLING) HOWEVER THE CONTACT WAS INFORMED THAT THERE VEHICLES VIN WAS NOT INVOLVED IN THE RECALL. THE MANUFACTURER WAS TOLD TO CONTACT THE NHTSA TO GET THEIR VIN ADDED TO THE CAMPAIGN. THE DRIVER THAT OPERATED THE VEHICLE SUFFERED FROM A HEAD INJURY NO MEDICAL ATTENTION WAS REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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