Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11065665January 29, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AFTER REPLACING THREE RIGHT SIDE HEADLIGHT BULBS IN MY 20K MILES OF OWNERSHIP, LAST WEEK BOTH HEADLIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING DOWN THE HIGHWAY. I HEARD A STRANGE NOISE AS IF A RELAY WAS CONTINUOUSLY BEING TRIGGERED. I HAVE HEARD LOTS OF STRANGE RELAY SOUNDS(CHATTER) FROM BENEATH THE DASH OF THIS VEHICLE. I CHECKED FUSES; THOUGH VOLKSWAGEN DOES NOT PROVIDE OR PUBLICLY PUBLISH FUSE BOX DIAGRAMS, I WAS ABLE TO CONFIRM CONTINUITY ON EACH FUSE. MY NEXT STEP WAS TO CHANGE THE HEADLIGHT BULBS SO AS USUAL I BOUT THE TOP OF THE LINE BULB FOR THE CAR, THIS DIDN'T CHANGE A THING. I BROUGHT THE CAR INTO A VOLKSWAGEN DEALER WHO CLAIMS THE BULBS JUST BURNT OUT AT THE SAME TIME BECAUSE I WAS USING "AFTERMARKET BULBS". IN OTHER WORDS, I WOULD HAVE TO BRING MY CAR INTO THE DEALER TO REPLACE SIMPLE ELECTRICAL COMPONENTS SUCH AS BULBS AND FUSES. AS AN ELECTRONICS SPECIALIST WORKING IN RESEARCH AND DESIGN I FIND THE RATE AT WHICH THE BULBS ARE FAILING TO BE BOTH ALARMING AND INDICATIVE OF A PROBLEM SOME WHERE ELSE IN LIGHT POWER CIRCUIT (RELAYS, SHORTS, TOLERANCES) . IT SEEMS LIKE MANY OTHER VW JETTA OWNERS FOR 2011-2014 ARE HAVING THIS ISSUE. I AM VERY UNHAPPY WITH THE FACT THAT I HAVE TO BRING MY CAR IN TO A SHOP TO HAVE HEADLIGHTS REPLACED. WHILE AT THE SAME TIME VW PUBLISHES NO INFORMATION FOR THE VEHICLE OWNER TO TROUBLESHOOT THESE ISSUES ON THEIR OWN. KINDA SEEMS WRONG, MAYBE ILLEGAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065733January 29, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THE HYBRID SYSTEM DRIVE HAS FAILED, FUEL DOOR ACTUATOR PART THAT WAS RECOMMENDED IS INCORRECT IN THEIR SYSTEM. I THINK THEY HAVE DIFFICULT ISSUES WITH READING MY VIN BECAUSE MY CAR ACTUALLY HAS NUMEROUS RECALLS BUT AREN'T SEEN. EMISSION REPAIRS HAVE BEEN DONE AND NOT RESOLVED. AFTER THOSE REPAIRS BY VW DEALERSHIP UNDER WARRANTY, THE HYBRID SYSTEM FAILED AND NOW DOES NOT ENGAGE THE ELECTRIC MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065761January 29, 2018
ELECTRICAL SYSTEM
THE KEY GETS STUCK IN THE IGNITION SWITCH AND IT WON'T TURN ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065541January 28, 2018
ELECTRICAL SYSTEM
PASSENGER SEAT (FRONT SEAT) HEATING ELEMENT IS BURNING THE UPHOLSTERY. THE SEAT HEATER WON'T SHUT OFF. THIS HAS HAPPENED MORE THAN ONCE; EACH TIME THE CAR WAS OPERATING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11065451January 27, 2018
VISIBILITY/WIPER
WIPERS FAIL TO WORK DURING COLD TEMPS...START WORKING AGAIN ONCE IT WARMS UP. HAVE LEFT ME STRANDED AND CAUSED ME TO DRIVE OFF THE ROAD. SEEMS TO BE A HUGE PROBLEM FOR OTHER JETTA OWNERS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11065449January 27, 2018
POWER TRAIN
2013 JETTA HYBRID 7 SPEED TRANSMISSION FAILED AT 63K. TRANSMISSION DASH LIGHT DIDN'T ILLUMINATE BUT RATHER THE HYBRID ERROR MESSAGE...WHICH SHOULD BE COVERED UNDER THE 100K HYBRID WARRANTY. VW SAYS I NEED TO PAY EVEN THOUGHT THERE IS A HUGE PROBLEM WITH THESE TRANSMISSIONS FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065457January 27, 2018
ENGINE
AT 63K MILES ENGINE NEEDS REPLACING! THERE IS 0% COMPRESSION FROM THE 2ND CYLINDER AND LOSS OF 2.5 QUARTS OF OIL. CAR HAS BEEN MAINTAINED REGULARLY. VEHICLE WAS IN MOTION WHEN LOSS OF REV OCCURRED, ENGINE LIGHT BEGAN FLASHING. VEHICLE WOULD NO LONGER CRUISE ABOVE 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064646January 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS EXPERIENCING A PROGRESSING FAILURE WITH THE ABS AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATING AND THE BRAKE LIGHT FLASHING. MONTHS LATER, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT CALLED CHARLES MAUND VOLKSWAGEN (6900 BURNET RD, AUSTIN, TX 78757, (512) 458-1111) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064703January 24, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11064754January 24, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064303January 23, 2018
AIR BAGS
I WAS DRIVING ON THE ROAD LIKE 35 OR 40 MPH AND ALL THE SUDDEN THE PASSENGER'S AIRBAG EXPLODED,, THE ONE FROM THE SEAT AND THE CURTAIN AIRBAG ONE ... I ALMOST WENT DOWN OUT OF THE ROAD ... IT GOT ME BY SURPRISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064521January 23, 2018
ELECTRONIC STABILITY CONTROL (ESC)
VOLKSWAGEN DOES NOT OFFER AN OVERRIDE FOR THE TRACRION CONTROL ON THE 2017 JETTA 'S' MODEL, DUE TO THIS I HAVE BECOME STUCK MULTIPLE TIMES IN SNOWY CONDITIONS, WHICH COULD LEAD TO A COLLISION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064284January 22, 2018
SERVICE BRAKES, ENGINE, STEERING
I NEEDED TO MAKE A LEFT HAND TURN FROM A STREET INTO A COMPLEX, WAS STILL MOVING AT APPROXIMATELY 25MPH AND WHEN I WENT TO APPLY THE BRAKES, THE VEHICLE WAS NOT SLOWING OR STOPPING. AS I CONTINUED TRYING TO MAKE THE TURN, THE VEHICLE DID NOT SLOW DOWN UNTIL I HIT THE CURB AND LATER THE WALL WHERE I CAME TO A STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11063685January 19, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED. THE VEHICLE WAS TAKEN TO ALEXANDRIA VOLKSWAGEN (107 WEST GLEBE RD, ALEXANDRIA, VA) WHERE IT WAS DIAGNOSED THAT TRANSMISSION FLUID LEAKED FROM THE VEHICLE AND THE GASKET AND OIL PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE KEY BECAME STUCK AND FRACTURED INSIDE THE IGNITION SWITCH. THE FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063840January 19, 2018
ELECTRICAL SYSTEM
KEY IS STUCK IN IGNITION WHEN CAR IS PARKED, CAR WILL NOT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063527January 18, 2018
VISIBILITY/WIPER
MY WINDSHIELD WIPERS WOULD NOT MOVE. TEMPERATURE WAS APPROXIMATELY 15 DEGREES FAHRENHEIT. FUSE WAS NOT BROKEN. MOTOR FINE. WHEN IT WARMED UP, THE WIPERS BEGAN TO WORK AGAIN. MY VEHICLE WAS STATIONARY INITIALLY, BUT EVEN AS I DROVE FOR 30 MINUTES, THE WIPERS WOULD NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063211January 17, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
DEALERSHIP HAS HAD MY CAR FOR 100 DAYS AND STILL NOT FIXED. 2014 - 2 CLUTCHES AND A REBUILT TRANSMISSION LATER. CAR WAS RETURNED, SAME DAY 5TH GEAR WENT OUT AGAIN ON INTERSTATE 95 ALMOST KILLED MY SON.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11061788January 17, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
2013 JETTA HYBRID. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION WHEN APPLYING BRAKES. *LD THE CONSUMER STATED THE WHILE ATTEMPTING TO PARALLEL PARK, UPON APPLYING THE BRAKES, THE VEHICLE ACCELERATED INTO A PARKED VEHICLE. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11063377January 17, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM, STEERING, WHEELS
MY ABS LIGHT HAS BEEN ON AND I DON'T KNOW HOW TO GET IT TO TURN OFF. MY TRACTION CONTROL LIGHT HAS BEEN ON AND DON'T KNOW HOW TO GET IT OFF. I HAVE BOUGHT A NEW COIL PACK AND SPARK PLUGS AND SPARK PLUG WIRES AND NOW MY CHECK ENGINE HAS CAME BACK ON.PLEASE HELP ME WITH THIS CAR.THANKS.GOD BLESS U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063095January 16, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN, ALARM, AND DOOR LOCKS FAILED TO BEEP/OPERATE AS INTENDED WITHOUT WARNING. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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