Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11078867March 13, 2018
SERVICE BRAKES
BRAKING IS VERY UNPREDICTABLE NEARLY CAUSES AN ACCIDENT DAILY. CAR SWITCHES BETWEEN REGENERATIVE BRAKING/FRICTION BRAKES CONSTANTLY AND MAKES IT HARD TO PROPERLY SLOW THE CAR. VERY DANGEROUS. DEALER SAYS THIS IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078917March 13, 2018
STEERING, UNKNOWN OR OTHER
2015 VW JETTA TDI - UNABLE TO TURN THE IGNITION KEY IN THE OFF POSITION TO SHUT OFF THE ENGINE. UNABLE TO REMOVE KEY FROM IGNITION LOCK CYLINDER. STEERING LOCK MECHANISM NOT ALLOWING THE KEY TO ROTATE TO OFF POSITION TO SHUT ENGINE OFF AND REMOVE KEY FROM IGNITION CYLINDER EVENT DESCRIPTION: VEHICLE IN PARK ON LEVEL GROUND. ENGINE WILL NOT SHUT OFF WHEN ROTATING KEY IN KEY CYLINDER TO THE OFF POSITION. APPEARS THAT STEERING LOCK IS NOT RELEASING THE IGNITION KEY WHEN ROTATING IGNITION KEY TO OFF POSITION. POOR DESIGN. DOES NOT FAIL SAFE. ENGINE KEEPS RUNNING NO MATTER WHAT! LOTS OF COMPLAINTS ON THE WEB OF THIS PARTICULAR ISSUE. OEM SHOULD RECALL THIS DESIGN DEFECT. AIR POLLUTION ISSUE. URGET ACTION REQUIRED FROM NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078906March 13, 2018
UNKNOWN OR OTHER
I PURCHASED A USED 2010 VW JETTA IN 2016 WITH 52000 MILES. ONE MONTH AFTER PURCHASE I STARTED HAVING PROBLEMS WITH TRANSMITTION. I HAD IT DIAGNOSED BY VW DEALER IN JULY 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078638March 12, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE AFTER IT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING FACILITY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11078550March 11, 2018
ELECTRICAL SYSTEM
THE ORIGINAL VW BATTERY LEAKED AND CORRODED RTHE CABLES SHORTING OUT THE CAR REQUIRING A TOW. IT WOULD NOT TAKE A JUMP AND AFTER TAKING IT TO A VW DEALERSHIP, THE BATTERY, CABLES AND STARTER HAD TO BE REPLACED. THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED. THIS ALSO HAPPENED TO MY PREVIOUS VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078570March 11, 2018
ELECTRICAL SYSTEM
THE KEY IS STUCK IN THE ON POSITION WITH ENGINE RUNNING. HAD TO PULL RELAY TO STOP ENGINE. UNABLE TO REMOVE KEY FROM THE IGNITION SWITCH. DEALER CHARGES $600-$800 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078285March 9, 2018
POWER TRAIN
2.5 L APPROX. 108,000 MILES. THE VEHICLE DOES A HARD SHIFT FROM 2 TO 3RD GEAR THEN FROM 3RD TO 4TH. ALMOST LIKE A HARD RESISTANCE THEN BUCKS. HAPPENS WHEN DRIVING AT A LOW RATE OF SPEED OR ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076653March 7, 2018
POWER TRAIN, UNKNOWN OR OTHER
A FEW MONTHS BACK AN ERROR CAME UP ON MY DASH SAYING "HYBRID WORKSHOP." I CALLED THE DEALERSHIP AND THEY SAID IT WAS REGULAR FOR MY CAR TO SAY THAT AT ABOUT 68K AND THAT I WOULD SOON NEED A HYBRID SYSTEMS CHECK. THAT LIGHT WENT OFF THE VERY NEXT DAY SO I DIDN'T STRESS IT. SOON AFTER MY CAR BEGAN ACTING FUNNY WHEN COMING TO COMPLETE STOPS, THE VEHICLE WOULD JOLT BACK INTO MOTION CAUSING A HARD BREAKING MOTION TO OCCUR. SOON AFTER MY TRANSMISSION FAILED AS I WAS PARKING. I WAS IN REVERSE AND THE CAR SUDDENLY STOPPED REVERSING AND BEGAN TO REV LOUDLY BEFORE JUMPING BACK INTO REVERSE AND THEN BACK TO REVVING. AFTER TRANSMISSION FAILURE, I BROUGHT IT TO THE DEALER AND THE DEALERSHIP SAID IT MAY BE MY MECHATRONICS UNIT, AFTER TAKING THE MECHATRONICS UNIT OUT THEY DETERMINED IT WAS INDEED THE TRANSMISSION. I'VE READ OF A RECALL FOR THIS VERY SAME PROBLEM HUNDREDS OF TIMES ONLINE AFTER SEARCHING IT, YET MY VIN ISN'T CONNECTED TO ANY RECALLS ON VWS WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076531March 6, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE STARTED TO DECELERATE AND WAS ABLE TO COME TO A COMPLETE STOP. THE TRACTION CONTROL, ABS, BRAKE, AND TIRE PRESSURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PRESSURE SENSOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED BRANDON VOLKSWAGEN AT (813) 630-4000 (LOCATED AT 9816 E ADAMO DR, TAMPA, FL 33619) AND WAS INFORMED THAT EITHER THE ABS MODULE OR THE SPEED SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076534March 6, 2018
SERVICE BRAKES
SUDDENLY ONE DAY I SAW ABS BRAKE LIGHT IS ON , I TOOK THE CAR TO AUTHORIZED VOLKSWAGEN DEALER , AND THEY TOLD THAT ABS NEEDS TO BE REPLACED AND THE COST IS AROUND $3000. I SEARCHED IN INTERNET AND SAW VW IS REPLACING SOME DEFECTIVE ABS MODULE , I CONTACTED TO VW, USA AND THEY REFUSED TO DO SO AS MY VIN IS NOT THE CANDIDATE FOR RECALL BUT I SEE IN INTERNET MY MODEL AND MAKE AND YEAR IS THE CANDIDATE FOR RECALL . MY CASE NUMBER WITH VW IS 180087368
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851619March 5, 2018
EQUIPMENT
2014 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH VEHICLE VOICE RECOGNITION SYSTEM MALFUNCTION. *SMD THE CONSUMER STATED THE VOICE RECOGNITION SOFTWARE HAS A FLAW WITH RECOGNIZING FEMALE VOICES. THE DEALER WAS NOTIFIED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076315March 5, 2018
ENGINE
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076395March 5, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING DOWN ROAD EARLY IN MORNING APPROX 2 MILES FROM HOUSE I JUST LEFT FROM MY 2004 JETTA SHUTS DOWN TOTAL LOSS OF ALL POWER I PULLED CAR OVER IN A CHURCH PARKING LOT I SMELLED SMOKE AND COULD SEE SMOKE COMING FROM FIRE WALL I RAISED HOOD AND PULLED BATTERY CABLE OFF I COULD SEE SMPOKE FILLING INSIDE OF MY CAR WALKED AROUND TO DRIVER DOOR TO GET MY PHONE AND I SEEN FUSE BOX ON FIRE.ANOTHER VEHICLE STOPPED TO HELP ME AND HE APPROACHED MY CAR AND THEN CALLED POLICE ,FULL FLAMES WERE COMING FROM MY CAR WITHIN 5 MIN SO I STOOD BACK AND WATCHED MY CAR BURN .FIRE DEPT SHOWED UP AND PUT FIRE OUT MY CAR IS A TOTAL LOSS. IVE HAD ISSUES WITH ALTERNATOR,FUEL PUMP,AIR BAG LIGHT, HEADLIGHTS ARE REALLY DIM EVEN ON BRIGHT.NOTHING BUT ISSUES WITH THIS CAR SINCE I GOT IT. 115.000 MILES ONLY ON THIS CAR .SO MANY ISUES I CAN SEE WHY ITS LOW MILAGE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11076125March 4, 2018
POWER TRAIN, UNKNOWN OR OTHER
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075988March 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN APRIL OF 2016 CAR JUST HAD 6 INDICATOR LIGHTS ON DASH. JUST HAPPENED ONE DAY ON THE HIGHWAY. SPEEDOMETER, GAS GAUGE NONE OF THE DASH WORKED. RED LIGHT CONSTANT FLASHING. WE ENDED UP HAVING TO PARK IT FOR 6 MONTHS WHILE STILL PAYING 300 A MONTH CAR PAYMENT AND FULL COVERAGE INSURANCE UNTIL I HAD MONEY TO FIX IT. AROUND THE SAME TIME THE BACK PASSENGER WINDOW STOPPED WORKING AND STILL DOESN'T WORK. I GOT THIS CAR IN MARCH OF 2015 I BELIEVE. IT HAS COST ME SO MUCH MONEY AND I AM HOPING THAT I MAY BE ABLE TO GET A REIMBURSEMENT ON THE 800 I SPENT TO FIX IT, ONLY TO HAVE IT DO THIS STUFF RANDOMLY EVERY FEW MONTHS. JUST 2 WEEKS AGO I HAD TO SLAM ON THE BRAKES WHILE DRIVING AND THERE WAS A BANG SOUND AND I DROVE IT HOME. THE NEXT DAY IT DROVE TO WORK OK AND THEN ON WAY HOME WHEN IT STARTED IT IMMEDIATELY WAS RUNNING BADLY AND CHECK ENGINE LIGHT AND ALL THAT WAS ON AGAIN. WE TOOK IT TO MECHANIC AND HE SAID THERMOSTAT WAS STUCK OPEN AND IT DID NEED A COIL AND WIRES OR SOMETHING ALSO. IT HAS BEEN JUST CONSTANT WITH THIS CAR AND I AM SPENDING A TON OF MONEY. IT'S REALLY DIFFICULT RAISING A FAMILY AND WORKING 30 MILES AWAY FROM MY HOME AND DEALING WITH THIS CONSTANTLY. OH, AND THE AIR CONDITIONER ONLY WORKS IN THE WINTER TIME. DEFINATELY NOT WHEN IDLELING. MECHANIC SAYS THAT'S A 400$ PART SO I'M JUST TRYING TO SCROUNGE UP THE MONEY TO FIX THAT PART OF THE ELECTRIC DISASTER THIS CAR IS BEFORE IT HITS 101 ON MY DAYS SITTING IN TRAFFIC. PLEASE HELP. THE DOCUMENT I HAVE TO UPLOAD IS THE RECIEPT FROM THE REPAIR. IT WAS MESSED UP FOR ALMOST A YEAR BEFORE I COULD FIX IT. MOSTLY JUST SITTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075167February 27, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
RECEIVED A HYBRID SYSTEM ERROR ON 01/02/2018 WHILE DRIVING TO WORK JUST WITHIN MY NEIGHBORHOOD, THEN IT DISAPPEARED AND I NOTICED THE GAS MILEAGE WAS GETTING WAY OUT OF CONTROL (USUALLY GET 50/GAL, THEN GOT LESS THAN 30/GAL). I KNEW SOMETHING WAS OFF ESPECIALLY SINCE I HAVE BEEN ASKING THE DEALER TO CHECK THE TRANSMISSION AT 53K (HAD A PREVIOUS JETTA WITH TRANSMISSION ISSUES). AFTER KEEPING MY CAR FOR A MONTH, THE DEALER PUT IN A CLUTCH ONLY TO CALL BACK TO SAY THEY NOW NEEDED A FULL TRANSMISSION AND IT WOULD HAVE TO BE INSPECTED AND TESTED BY THE WARRANT COMPANY. ANOTHER 15 DAYS AND THE TRANSMISSION WAS FINALLY ADDED. THE TRANSMISSION HAS BEEN FIXED BUT THE GAS MILLAGE HAS NOT BEEN RESTORED. CALLED THE DEALER AND SAID THAT I AM BRINGING IT BACK AT THE END OF THE WEEK. AFTER HAVE BOTH A REGULAR 2009 AND A 2013 JETTA HYBRID WITH THE SAME ISSUE, I NO LONGER WANT ANYTHING TO DO WITH VW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075208February 27, 2018
AIR BAGS, ELECTRICAL SYSTEM
PASSENGER ISNT DETECTED, AIRBAGS WONT DEPLOY ON THAT SIDE. CAR RANDOMLY WONT DETECT A PASSENGER IN THE SEAT, AND WILL DEACTIVE THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074565February 23, 2018
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS OR WHILE PARKED, THE HORN FAILED TO OPERATE WHEN PRESSED. ALSO, THE HEADLIGHTS INADVERTENTLY FAILED TO ILLUMINATE WITHOUT WARNING. LEITH VOLKSWAGEN OF RALEIGH (4005 CAPITAL HILLS DRIVE RALEIGH, NC 27616, (833) 827-4410) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE BECAUSE THE CUSTOMER SERVICE NUMBER WAS BUSY. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074355February 22, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE ABS MODULE MALFUNCTIONED. MOST OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED, INCLUDING THE CHECK ENGINE INDICATOR. SANTA MONICA VOLKSWAGEN IN SANTA MONICA, CALIFORNIA STATED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074777February 21, 2018
UNKNOWN OR OTHER
CSPC:MY 2013 VW JETTA CAUGHT ON FIRE WITHOUT ANY WARNINGS. THERE WAS NOT OVERHEATING OR ANY OTHER SIGNS THAT IT WAS GOING TO GO IN FLAMES. ALL THE WARNING SYSTEMS SEEMED TO BE WORKING, BUT IT STILL DIDN'T SHOW ANY SIGNS OF PROBLEMS WITH THE ELECTRIC WIRING OR ANYTHING ELSE. *DT *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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