Toyota Sienna Complaints

9,048 consumer complaints on file.

#11043976November 6, 2017
VEHICLE SPEED CONTROL
SHIFT CONTROL DIDN'T WORK AND VAN ROLLED AWAY. WE ALSO HAD AN ISSUE BACKING OUT OF OUR GARAGE AND THE CAR SPED UP AND WENT OUT OF CONTROL. THE VAN WAS OUT OF CONTROL AND FINALLY STOPPED OUT IN THE STREET. THIS VAN SCARED THE DAY LIGHTS OUT OF US. COMPLETE DEFECT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11044004November 6, 2017
SUSPENSION, WHEELS
EXCESSIVE OUTER WEAR ON FRONT TIRES, SINCE MAY 2015 I PUT THREE SET OF TIRES ALL FRONT WEAR OUT VERY QUICK. LOCAL DEALER HAVE ALL RECORD AND ALSO I HAVE RECEIPT FOR ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043673November 6, 2017
STEERING, WHEELS, EXTERIOR LIGHTING
STEERING DO NOT STAY STRAIGHT WHILE I AM DRIVING THIS VEHICLE. SINCE I PURCHASED, I WENT TO TOYOTA IN THE BEGINNING THEY FIX IT BUT ISSUE WAS NOT RESOLVE AND AS OF TODAY SAME PROBLEM AND I REPLACED NEW TIRES STILL ALIGNMENT IS THE BIGGEST PROBLEM. LIGHTING IS NOT STRONG TO SEE DEER ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043772November 6, 2017
ELECTRICAL SYSTEM
IN LATE 2016, THE DRIVER SIDE REAR SLIDING DOOR POWERED CABLE/MOTOR ASSEMBLY BROKE. IN APRIL 2017, THE PASSENGER SIDE REAR SLIDING DOOR POWERED CABLE/MOTOR ASSEMBLY BROKE. TOYOTA REFUSES TO COVER THE COSTS OF THE REPAIR. THE DOOR IN 2017 BROKE JAMMED IN THE OPEN POSITION, REQUIRING ASSISTANCE TO CLOSE IT TO GET HOME WITH CHILDREN IN THE CAR. ONCE CLOSED, THE DOOR WOULD NOT OPEN, CAUSING A SAFETY CONCERN. THE VEHICLE WAS IN A PARKING LOT WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041248November 6, 2017
STRUCTURE:BODY:DOOR
2013 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOT BEING REPAIRED IN A TIMELY MANNER. *LD THE CONSUMER STATED THE BACK PASSENGER DOOR WOULD NOT OPEN. IT WAS REPAIRED BUT THE FAILURE RECURRED. UPDATED 11/6/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043341November 4, 2017
POWER TRAIN, STEERING, SUSPENSION
DETROIT AXLE, IN MICHIGAN, IS SELLING DEFECTIVE STRUTS, STRAIGHT OUT OF THE JUNKYARD, AND RACK AND PINION STEERING AND MANY OTHER SUSPENSION PARTS, ADVERTISED AS NEW, BY JUST PLACING A COAT OF PAINT IN THEM. THEY OFFER A WARRANTY OF ONE YEAR IN THE PRODUCTS, BUT THE CONSUMER MUST PAY FOR THE REMOVAL AND INSTALLATION OF THE PART. I PLAYED THEIR GAME FOR THREE TIMES AND I FOOLISHLY PAID 3 TIMES FOR THE STRUT INSTALLATION, PLUS OTHER DAMAGES THE FAULTY STRUTS CAUSED ME . THE FAULTY STRUTS CAUSED MY FRAME TO LOOSEN, MY HORIZONTAL DRIVE SHAFT TO DAMAGE, AND RACK AND PINION STEERING, THAT DETROIT AXLE SOLD. WELL, MY VEHICLE SHAKES VIOLENTLY AT BETWEEN 45-55 MILES PER HOUR, THUS HAVING TO PULL TO THE SIDE OF THE ROAD. I MANAGED TO DRIVE TO A MECHANIC THROUGH BACK ROADS AT LOW SPEEDS. THE DEFECTIVE RACK AND PINION STEERING AND THE DEFECTIVE, SOLD AS NEW PARTS, AND ADVERTISED AS NEW PARTS FAILED IN THREE OCCASIONS ANE DAMAGING MY OTHER PARTS OF THE VEHICLE. IT COST ME OVER $3000 TO REPLACE THOSE PARTS PLUS THE MONEY THAT I GAVE TO DETROIT AXLE, WITH THE COLLUSION OF EBAY SELLING HIS PRODUCTS. ONCE THE PARTS ARE RECEIVED, WITHIN 60 DAYS, HE CLOSES THE FEEDBACK ON HIS PAGE, THUS NOT LETTING THE SUSPECTING PUBLIC COMPLAIN AGAINST HIS JUNKYARD OF DEFECTIVE PARTS. EBAY PROTECTS HIM. I STILL HAVE TO REPLACE MY MICHELIN NEW TIRES FOR MORE EXPENSE AND THE THIRD PAIR OF STRUTS ARE STILL ON THE VEHICLE, IN WHICH I STILL HAVE TO REPLACE FOR A THIRD TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042613November 2, 2017
AIR BAGS
AIR BAGS DID NOT DEPLOY IN A FRONT END COLLISION. WE WERE TRAVELING AT ABOUT 65MPH ON THE INTERSTATE WHEN ANOTHER VEHICLE LOST CONTROL, WRECKED, AND CAME TO A COMPLETE STOP IN OUR LANE AND FACING US. MY HUSBAND BRAKED HARD BUT WE COULD NOT AVOID THE VEHICLE. WE TRULY HAVE NO IDEA HOW FAST WE WERE GOING AT IMPACT BUT I WOULD GUESS 30-40 MPH. IT HAD JUST STARTED RAINING LIGHTLY PRIOR TO THE ACCIDENT. SEAT BELTS AND GOD SAVED US. NO MAJOR INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11042742November 2, 2017
UNKNOWN OR OTHER
I RECEIVED A LETTER STATING THAT THERE WAS A RECALL ON MY CARS SLIDING DOOR MECHANISM. RECALL NUMBER 16V-858. I CALLED HANDY TOYOTA IN ST. ALBANS VT TO HAVE THE RECALL REMEDIED. I WAS TOLD THE PARTS WOULD BE ORDERED AND THEY SHOULD ARRIVE IN ABOUT 4 DAYS AND I WOULD RECEIVE A PHONE CALL WHEN THE PARTS ARRIVED. ONE WEEK LATER I STILL HAD NOT RECEIVED A PHONE CALL, I CALLED THE SERVICE DEPARTMENT AND WAS TOLD THE PARTS WERE NOT IN YET IN AND THEY WOULD CALL TOYOTA DEALER TO SEE WHERE THE PARTS WERE. I WAS TOLD I WOULD BE CALLED THE FOLLOWING MONDAY. ANOTHER WEEK HAD PASSED AND NO PHONE CALL. I CALLED HANDY TOYOTA TODAY 11-2-2017 AND SPOKE TO JAMIE IN THE PARTS DEPARTMENT. HE TOLD ME I WAS NOT IN THERE SYSTEM, ONLY FOR A CAR I HAD PURCHASED THERE 9 YEARS AGO. HE INFORMED ME THAT THE PART HAD NEVER BEEN ORDERED. IN ORDER TO GET THE PART NEEDED HE WOULD NEED MY VIN NUMBER TO GET THE CORRECT PARTS. THE PEOPLE I HAD PREVIOUSLY SPOKEN WITH NEVER ASKED ME FOR A VIN NUMBER AND BOTH PEOPLE HAD ASSURED ME THE PARTS HAD BEEN ORDERED. JAMIE HAS ASSURED ME THAT HE HAS ORDERED THE PARTS AND THEY SHOULD ARRIVE IN ABOUT 4 DAYS. THE SERVICE I RECEIVED WAS NON EXISTENT. IT SEEMS THAT THE FIRST 2 PEOPLE I SPOKE WITH WERE EITHER VERY POORLY TRAINED OR SIMPLY UNTRUTHFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042800November 2, 2017
UNKNOWN OR OTHER
SLIDING DOOR CABLES SNAPPED NOT ALLOWING THE SIDE DOORS TO OPEN. THIS IS A SAFETY CONCERN NOT ALLOWING OCCUPANTS TO EXIT THE VAN IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042099November 1, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THIS REPORT INCLUDES TWO SEPARATE SAFETY ISSUES. FIRST ISSUE: AFTER BACKING OUT OF MY DRIVEWAY ONTO MY STREET, MY CAR WOULD NOT SHIFT INTO DRIVE GEAR FROM REVERSE. THE ENGINE WOULD NOT RESTART AFTER TURNING THE KEY OFF SINCE IT WAS STILL IN REVERSE, EVEN THOUGH THE LEVER WAS SHIFTED BACK TO PARK. THANKFULLY, I DON'T LIVE ON A BUSY STREET AND THERE HAPPENED TO BE A FEW LINEMEN DOING WORK THAT WERE ABLE TO PUSH THE VAN BACK INTO MY DRIVEWAY. WITH TWO YOUNG CHILDREN IN THE CAR AND NOT BEING ABLE TO PUSH THE VAN ON MY OWN, THIS COULD'VE BEEN A VERY DANGEROUS SITUATION IN A BUSY LOCATION. AFTER DISASSEMBLING THE DASH, MY HUSBAND DISCOVERED THE MECHANISM IN THE GEAR SHIFT HAD MALFUNCTIONED AND WAS ABLE TO REPAIR IT HIMSELF INSTEAD OF TOWING IT TO A TOYOTA DEALER FOR PRICEY REPAIRS AND TOWING FEES. SECOND ISSUE: ON MULTIPLE OCCASIONS (USUALLY, BUT NOT ALWAYS, WHILE ACCELERATING ONTO A HIGHWAY ON-RAMP) THE TRACTION CONTROL LIGHT WILL ILLUMINATE, A REPETITIVE BEEPING WILL SOUND, AND THE STEERING WHEEL VIBRATES AND BECOMES DIFFICULT TO CONTROL SINCE IT FREEZES UP. THIS HAS HAPPENED ON DRY ROADS AND SMOOTH DRIVING CONDITIONS ONLY WHEN NO TRACTION CONTROL IS NEEDED. EACH TIME IS HAPPENS IT IS A STRESSFUL EXPERIENCE SINCE IT COULD BE LEAD TO AN ACCIDENT DUE TO LACK OF CONTROL. AFTER CALLING A TOYOTA SERVICE CENTER TO INQUIRE IF THERE ARE ANY KNOWN ISSUES OF THIS, THEY DENY IT. UPON DOING OUR OWN RESEARCH, WE WERE ABLE TO DISCOVER OTHER PEOPLE WITH THE SAME ISSUE. A VERY SIMILAR REPLICATION OF OUR SITUATION IS SHOWN IN THIS VIDEO. THE ONLY DIFFERENCE IS THAT OURS DOESN'T HAPPEN AS OFTEN IN ONE DRIVE. IT USUALLY WILL HAPPEN A ONE OR TWO TIMES AND THEN NOT HAPPEN AGAIN FOR WEEKS OR MONTHS. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SY9A8SHJ0XG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042148November 1, 2017
UNKNOWN OR OTHER
PASSENGER SIDE SLIDING DOOR. THE CABLE SNAPPED AND THE DOOR WOULD NOT FULLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965528October 31, 2017
STRUCTURE
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE CRACKED DASHBOARD STILL UNDER WARRANTY, SEEKS ASSISTANCE WITH REPLACEMENT DASHBOARD. *SMD THE CONSUMER STATED THE PARTS TO REPAIR THE VEHICLE WERE NOT AVAILABLE. UPDATED 10/31/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041862October 31, 2017
UNKNOWN OR OTHER
THE SIENNA EMISSIONS CONTROL DESIGN HAS AN INHERENT PROBLEM WITH ITS MECHANISM WHICH CANNOT BE DIAGNOSED PROPERLY AT THE SERVICE SHOP. MY 2008 WAS SERVICED ABOUT FIVE TIMES FOR THE SAME PROBLEM, DURING WHICH THE CARBON CANISTER WAS REPLACED AT ALL OCCASIONS TO FIX THE PROBLEM. ON THE DASHBOARD THE CHECK ENGINE LIGHT + TRAC OFF + VSC LIGHTS COME ON. IT INDICATES SOMETHING SERIOUS IS WRONG WITH THE VEHICLE. PLEASE READ THIS WEB LINK FOR COMPLETE DETAILS. WHY IS THIS PROBLEM NOT A RECALL AS TOYOTA HAS NO INTENTION TO FIX IT ??? :( HTTP://TOYOTA-SIENNA-CANISTER-DEFECT.BLOGSPOT.COM/2017/10/THE-TOYOTA-SIENNA-2008-2016-CARBON.HTML TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041562October 31, 2017
STRUCTURE:BODY
POWER SLIDING DOOR MALFUNCTION DISABLING THE USE OF A SLIDING DOOR. THE CABLE THAT MOVES THE SLIDING DOOR BROKE MAKING THE DOOR INOPERABLE. A CLEAR SAFETY HAZARD BY ELIMINATING A POINT OF ACCESS OR REGRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041152October 30, 2017
STRUCTURE:BODY
SIDE SLIDING DOOR ASSEMBLY RUSTED. BOUGHT VAN IN NOV 2013 AND BY JULY 5, 2015, ABOUT 18 MONTHS, SLIDING DOOR ASSEMBLY IS RUSTED (SEE PICTURES 1-3) - REPORTED THIS TO TOYOTA DEALER WHEN REPORTING SLIDING DOOR CLOSURE ISSUES DURING SUMMER \ FALL 2015. VAN IS PARKED IN GARAGE WHEN NOT AT WORK SO IT DOES NOT SIT OUT IN THE ELEMENTS 24/7, JUST OUTSIDE 8-9 HOURS MONDAY THROUGH FRIDAY. IN 2015, TOYOTA DEALER SAID THEY WOULD NOT DO ANYTHING SO I SPRAYED WD-40 ONTO SURFACE IN ATTEMPT TO KEEP FROM FURTHER RUSTING. ATTACHED IS A PICTURE #4 OF SAME DOOR ASSEMBLY FROM TODAY (OCTOBER 30, 2017). WE HAVE NOT HAD VAN 4 YEARS YET, ABOUT 66,000 MILES, AND THIS COMPONENT CONTINUES TO RUST. IF DOOR ASSEMBLY FAILS, DOOR COULD CLOSE ON PERSON BY ITSELF CAUSING INJURY ESPECIALLY IF VEHICLE IS PARKED ON HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041412October 30, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SEAT BELT FAILED TO RETRACT PROPERLY. THE VEHICLE WAS TAKEN TO TOYOTA OF TRI-CITIES (6371 W CANAL DR, KENNEWICK, WA 99336, PHONE NUMBER: (855) 796-0809), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041503October 30, 2017
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG LIGHT GOES ON AND OFF DEALER SAID HE CAN FIX FOR $400. OR MORE. CLAIMS HE WAS ABLE TO WIGGLE IT TO HELP TEMPORARILY. WORKED FOR A SHORT TIME. SEEMS LIKE MANY OWNERS HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041003October 29, 2017
POWER TRAIN
ON 9/10/17 MY WIFE WAS DRIVING THE ABOVE MENTIONED CAR. SHE TRIED TO PARK THE CAR IN THE PARKING LOT, THE CAR WILL NOT SHIFT IN PARK, THE SHIFTER WAS FREE AND THEN CAR STARTED ROLLING. THE CAR WAS ABOUT TO GO OVER THE RAVINE, SHE PRESSED THE EMERGENCY BRAKES. AND STOPPED THE CAR, OTHERWISE SHE WOULD HAVE GONE THROUGH THE RAVINE AND HIT THE MAIN ROAD TRAFFIC. SHE CALLED ME AND I GOT HER HOME AND THEN WENT BACK TO TRY TO TURN THE CAR ON, IT WILL NOT RUN AND GEARS SHIFTER WAS STUCK. I GOT THE CAR TOWED TO MY MECHANIC AT EOC HOMEWOOD STORE #0102.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040775October 28, 2017
AIR BAGS
"TAKATA RECALL" RECALL OF THE TAKATA AIRBAG INFLATORS HAVE NOT BEEN REPLACED. TOYOTA CORPORATION DID NOTIFY US AND WHEN WE QUESTIONED ABOUT THE REPLACEMENT AT PRICE TOYOTA, 168 NORTH DUPONT HIGHWAY, NEW CASTLE, DE 19720, REPLACEMENT PARTS WERE NOT AVAILABLE AT THAT TIME. NOT FURTHER COMMUNICATIONS FOR APPROXIMATELY 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040831October 28, 2017
AIR BAGS
MY AIRBAG LIGHT BEGAN FLASHING WHEN THE CAR WAS ONLY A FEW YEARS OLD. IT WOULD GO OFF FOR A WHILE THEN REAPPEAR. IT APPEARS TO BE A HARNESS PROBLEM THAT THOUSANDS OF PEOPLE ARE COMPLAINING ABOUT WITH THIS CAR. AND THE PROBLEM APPEARS TO BE ASSOCIATED WITH AN UNDER-SEAT STORAGE BIN THAT RUBS AGAINST THE WIRING HARNESS THAT'S BENEATH THE PASSENGER SEAT. I'VE NOW READ MANY, MANY, MANY COMPLAINTS ABOUT THIS AND YET TOYOTA REFUSES TO RESPOND. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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