Toyota Sienna Complaints

9,048 consumer complaints on file.

#11052477December 5, 2017
ELECTRICAL SYSTEM
NAVIGATION SYSTEM / SCREEN RESTARTS INTERMITTENTLY WHILE DRIVING UNDER NORMAL OPERATING CONDITIONS. NO BUTTONS ON STEERING WHEEL OR ON NAVIGATION SYSTEM ARE OPERATIONAL DURING THIS PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052570December 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF HUNTINGTON BEACH IN HUNTINGTON BEACH, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052133December 4, 2017
ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL BEEPS AND BRAKES HARD AT UNNECESSARY TIMES, EVEN ON FREEWAY ON RAMPS, ENDANGERING THE OCCUPANTS AND OTHER CARS. REPEATED TRIPS TO MECHANICS HAVE FAILED TO CURE THE PROBLEM. THIS HAS BEEN GOING ON FOR SEVERAL YEARS AND OCCURS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052278December 4, 2017
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA EQUIPPED WITH MICHELIN PRIMARY MXV TIRES, SIZE: PT335/60/R17 (NA). WHILE DRIVING, THERE WAS AN ABNORMAL, LOUD NOISE. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE TIRE BLEW OUT AND THE TREAD SEPARATED FROM THE SIDEWALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE REAR DRIVER'S SIDE TIRE WAS REPLACED. THERE WERE NO ISSUES WITH THE OTHER TIRES ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND DOT NUMBER WERE UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052404December 4, 2017
ENGINE, STEERING, UNKNOWN OR OTHER
OIL COOLER PRESSURE HOSE EXPLODE WHILE DRIVING WITH MY KIDS BACK FROM THE CHURCH OIL WERE LEAKING ALL OVER THE STREET THE CAR WAS SMOKING IN FRONT DRIVERS WERE HONKING AND SCREAM YOUR CAR IS ON FIRE AND A NASTY SMOKE WHERE COMING OUT OF IT. IF I WAS NOT ALERTED BY A GOOD SAMARITAN MY KIDS AND I WILL PAY OUR LIVES. I CALLED MAIN OFFICE TOYOTA AND MADE A COMPLAIN BUT THEY REFUSED TO HELP ALTHOUGH THIS PART 'HOSE IS NOT USED BY TOYOTA COMPANY FOR LACK OF SAFETY. THE SUPERVISOR WAS NOT LISTENING AND DOES NOT CARE ABOUT HIS CONSUMERS LIVES INSTEAD HE SAID OH LUCKILY SOME BODY TOLD THE CAR IS SMOKING AND WE WILL DO SOMETHING ABOUT IF IT CAUGHT ON FIRE OR THERE IS LIFE LOST. THIS RESPOND IS TOTALLY UNACCEPTABLE HE ALSO REFUSE TO EMAIL ME A LETTER SAYING THIS PART OF THE CAR WAS NOT RECALLED ALTHOUGH IT DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052117December 3, 2017
TIRES, TIRES:SIDEWALL
COMING OFF THE BAY BRIDGE, APPROACHING THE EMERYVILLE OFF-RAMP, A LOUD NOISE EMANATED FROM THE DRIVER'S REAR OF THE MINIVAN. MOVED FROM THE NEXT TO OUTSIDE LANE TO SIDE OF THE FREEWAY & CALLED AAA. DROVE HOME ON MINI TIRE. WAS SENT TO AMERICA'S TIRE BY MY USUAL MECHANIC. TIRE REPLACED WITH SAME MAKE AND MODEL. NO COMMENTS RE OTHER TIRES OR ONE WITH SHREDDED SIDEWALL. TIRE RECYCLED. AUTO & TIRE 23,000 MILES. CAR INDOORS 90%+ OF THE TIME. HAVE TIRE PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052116December 3, 2017
TIRES, TIRES:SIDEWALL
COMING OFF THE BAY BRIDGE, APPROACHING THE EMERYVILLE OFF-RAMP, A LOUD NOISE EMANATED FROM THE DRIVER'S REAR OF THE MINIVAN. MOVED FROM THE NEXT TO OUTSIDE LANE TO SIDE OF THE FREEWAY & CALLED AAA. DROVE HOME ON MINI TIRE. WAS SENT TO AMERICA'S TIRE BY MY USUAL MECHANIC. TIRE REPLACED WITH SAME MAKE AND MODEL. NO COMMENTS RE OTHER TIRES OR ONE WITH SHREDDED SIDEWALL. TIRE RECYCLED. AUTO & TIRE 23,000 MILES. CAR INDOORS 90%+ OF THE TIME. HAVE TIRE PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051847December 2, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN I DRIVE ON A CURVE AT SPEEDS AS LOW AS 25 MILES AN HOUR, THE TRACTION CONTROL SENSOR TURNS ON. THE SENSOR STARTS BEEPING, THEN THE CAR SLOWS DOWN TWO TIMES (WHICH IS OUT OF MY CONTROL). THE TRACTION CONTROL SENSOR KEEPS BEEPING AND I AM NOT ALLOWED TO SPEED UP UNTIL THE CAR'S WHEELS ARE STRAIGHT AGAIN. THIS HAPPENS ON EVERY CURVE. I AM NEVER DRIVING ON AN ICY ROAD. THE ROAD IS ALWAYS CLEAR OF ANY DEBRIS, CLEAR OF SNOW AND ICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052032December 2, 2017
ELECTRICAL SYSTEM, STEERING
STEERING WHEEL BECOMES DIFFICULT TO TURN MAKING IT HARD TO STEER - ALMOST HAVE TO "FORCE" IT TO TURN. HARD TO DUPLICATE - SEEMS INTERMITTENT - INSTRUMENT PANEL GOES DIM, ALMOST DARK. RANDOM ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051812December 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING BETWEEN 30-35 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER FOURTEEN YEAR OLD DAUGHTER WERE INJURED AS A RESULT OF THE CRASH. THE CONTACT WAS DRIVING AND HER DAUGHTER WAS SEATED ON THE PASSENGER SIDE. THE OCCUPANTS WERE INJURED AND THE FOURTEEN YEAR OLD PASSENGER WAS TAKEN TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT SHE RECENTLY HAD THE AIR BAGS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE AUTONATION TOYOTA CERRITOS DEALER (18700 STUDEBAKER RD, CERRITOS, CA) WAS NOTIFIED OF THE FAILURE AND WERE CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11051549November 30, 2017
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE OFF, THE DASHBOARD INSTRUMENTS (SPEEDOMETER) ARE VERY DIFFICULT TO SEEN WHEN OVERCAST OUTSIDE (NO BACK-LIGHTING). THIS IS OUR 3RD SIENNA AND WAS NOT AN ISSUE WITH PAST MODELS (2011 & 2013). THIS IS A SAFETY ISSUE IN THE IT REQUIRE EYES OFF THE ROAD LONGER THAN NECESSARY IN ORDER TO READY THE INSTRUMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051452November 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TL-CONTACT OWNS A 2015 TOYOTA SIENNA .... INQUIRED ABOUT RECALL LETTER FROM TOYOTA.... CONTACT STATED HE CONTACTED LOCAL TOYOTA DEALERSHIP .... STERLING MCCALL TOYOTA - HOUSTON TEXAS... CONTACT STATED HE CALLED DEALERSHIP MULTIPLE TIMES ... RECEIVED NO RESPONSE REGARDING RECALL.... CONTACT WAS ADVISED TO CONTACT TOYOTA AT 800-331-4331 CB NOV 22,2016 MANUFACTURER RECALL NUMBERG04 NHTSA RECALL NUMBER16V858 RECALL STATUSRECALL INCOMPLETE SUMMARY MANUFACTURER RECALL NUMBERG04 NHTSA RECALL NUMBER16V858 RECALL STATUSRECALL INCOMPLETE SUMMARYIN THE INVOLVED VEHICLES, THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. SAFETY RISKIF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT. REMEDYTHIS VEHICLE IS INVOLVED WITH PHASE 1. PHASE 1 COVERS THE VAST MAJORITY OF VEHICLES INVOLVED IN THIS RECALL AND THE REMEDY IS CURRENTLY AVAILABLE FOR THESE VEHICLES. FOR THE VEHICLES INVOLVED IN PHASE 1, ANY AUTHORIZED TOYOTA DEALER WILL REPLACE THE INSTRUMENT PANEL JUNCTION BLOCK AND INSTALL NEW WIRE HARNESSES CONNECTING IT TO THE POWER SLIDING DOORS. IF APPLICABLE, THE DEALER WILL ALSO UPDATE THE VEHICLE'S OWNER'S MANUAL TO MATCH THE UPDATED EQUIPMENT. THESE REMEDIES WILL BE PROVIDED AT NO CHARGE 1RECALLSASSOCIATED WITH THIS VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051178November 29, 2017
UNKNOWN OR OTHER
RECALL ON A SLIDING DOOR NOT WORKING/CLOSING ON A 2011 SIENNA, HAD TO PAY TO HAVE DOOR REPAIRED TO CLOSE. THE DOOR WORKING IS PART OF A COMPANY RECALL WITH THE SLIDING DOORS NOT WORKING ON 2011 SIENNAS. SLIDING DOOR WOULD NOT SHUT ON THE VAN. MY DAUGHTER HAD TO HOLD THE DOOR SO THAT MY FAMILY COULD GET HOME. IT WAS A MAJOR SAFETY ISSUE WITH THE DOOR, SOMEONE COULD HAVE BEEN HURT. WE SENT THE INVOICE WITH THE REPAIR FOR THE RECALL, WE HAVE WAITED FOR ALMOST 9 WEEKS, AND MANY CALLS TO THE COMPANY, AND FOR THE MOST PART MYSELF AND MY WIFE HAD TO DO THE LEG WORK TO GET THIS GOING BY THE COMPANY. THIS HAS BEEN A FRUSTRATING EXPERIENCE, FOR ONE THE SAFETY ISSUE FOR MY FAMILY, CONSIDERING THE RECALL WAS OVER 1 YEAR ON THIS VAN IS PRETTY RIDICULOUS. AND GETTING INFORMATION ABOUT MY CASE HAS BEEN FRUSTRATING. IT SEEMS LIKE TOYOTA DID NOT WANT TO TAKE ANY RESPONSIBILITY FOR THE ISSUES WITH THE REIMBURSEMENT, ISSUES WITH COMMUNICATIONS WITH THIS, IT HAS BEEN A FRUSTRATING SITUATION. ESPECIALLY WE HAVE TO KEEP THIS VAN, AND THE COMPANY IS NOT TAKING RESPONIABLITY TO RESOLVE THE REFUND OF THE VAN DOOR NOT OPENING. THIS IS NOT RIGHT BY THIS COMPANY DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048620November 27, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE DID A STOP AND GO ACTION THAT OCCURRED EVERY TIME THE VEHICLE MOVED. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER TO STOP IT COMPLETELY. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048613November 27, 2017
STRUCTURE:BODY
DRIVER SIDE SLIDING DOOR. CABLE HAS COME LOOSE. DOOR NO LONGER OPENS AND CLOSES WHEN PRESSING THE OPEN/CLOSE BUTTON. VEHICLE IS STATIONARY. NOW IT IS VERY DIFFICULT TO MANUALLY OPEN OR CLOSE THE DOOR. PASSENGER MUST NOW EXIT FROM PASSENGER SIDE OF CAR. THIS IS A SAFETY HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048385November 25, 2017
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE STABILITY SYSTEM ENGAGING BRAKES UNEXPECTLY DURING TURNS PLACING VAN IN UNSAFE CONDITION. UNEXPECTED BRAKING CAN ALSO OCCUR AT 65 MPH IN A TURN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048309November 24, 2017
STRUCTURE:BODY
A FEW WEEKS AGO I RECEIVED A REMEDY NOTICE SAFETY RECALL # 16V-858. AND WENT ONLINE TO SCHEDULE AN APPOINTMENT FOR NOV 27 2017. SARA CALLED FROM TOYOTA AND SAID SHE CAN ONLY SCHEDULE AT THE EARLIEST APPOINTMENT IS JAN 16 2019. PER SAFERCAR.GOV SITE "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. SO IAM FILING AN ONLINE COMPLAINT WITH NHTSA. TOYOTA SAID THEY HAVE TO FIX LOTS OF CARS SO THAT IS WHY THE EARLIEST APPOINTMENTS IS 2019. WHY DOES IT TAKE OVER A YEAR TO FIX A RECALL ISSUE , AN ISSUE WHICH CAN HARM OR KILL MY PASSENGERS(KIDS). TOYOTA HAS ALL THE PARTS BUT CANNOT FIX IT ASAP. THEY EVEN SAID TO CHECK OTHER DEALERS FOR EARLIER APPOINTMENT. IF THEY CANNOT FIX IT ASAP WHY DOES OTHER DEALERS WHO ALSO SELL LOTS OF TOYOTA VEHICLES WILL BE ANY FASTER. SO MY COMPLAINTS IS DOES IT TAKE ONE DEATH OR 100 OR 1000 DEATH FOR THEM TO EXPEDITE THE RECALL FIX. "TIMELY MANNER" PER SAFERCAR.GOV DOES THAT MEAN OVER A YEAR TO FIX A RECALL. IF A RECALL WAS SEND TO YOU THAT CAN FIX THE ISSUE AND PROTECT YOUR FAMILY AND THEY TOLD YOU THEY CANNOT FIX THE ISSUE FOR AT LEAST ANOTHER 416 DAYS, WOULD YOU THINK THAT IS A "TIMELY MANNER" IF YOUR FAMILY'S LIVES MEAN ANYTHING TO YOU THEN YOU AND ANY REASONABLE PERSON WOULD NOT THINK 416 DAYS IS A "TIMELY MANNER" WILL THIS COMPLAINT BE HEARD AND RESOLVED OR WILL THE BIG CORPORATIONS PRETTY MUCH RUN THE GOVERNMENT AS USUAL. CAN YOU HELP AT ALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048124November 23, 2017
FUEL/PROPULSION SYSTEM
FUEL DOOR LATCH HINGE IS BROKEN AT THE TOP OF THE HINGE. POSSIBLY, IT CAUSED BY THE DOOR LATCH SAFETY WITH EXCESSIVE TENSION. IT DISABLED THE DRIVER SIDE SLIDING DOOR. DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED AND IT CAUSED EXITING ISSUE FOR CHILDREN AND OCCUPANTS IN THE CAR. CAR'S MILEAGE IS AT 27,000 MILES. FUEL DOOR OPENED DURING IN MOTION AND/OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047756November 21, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047536November 20, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. FAULTY TK AIRBAGS - I GOT A NOTICE OVER MAIL ABOUT IT. 2. MY SIDE DOOR OPENED DURING DRIVING, I THEN FOUND OUT THERE IS A RECALL FOR SLIDING POWER DOORS (ELECTRIC ISSUE) - I CONTACTED LOCAL TOYOTA DEALERSHIP, BUT THEY SAID THEY CANNOT HANDLE IT IN THE NEXT 5 MONTHS AS THEY HAVE NO PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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