Toyota Sienna Complaints

9,048 consumer complaints on file.

#11153980November 26, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE REAR DRIVER'S SIDE DOOR OPENED. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE HELD CLOSED IN ORDER TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO ALDERMAN'S TOYOTA (33 SEWARD RD, RUTLAND, VT 05701, (802) 776-6000) WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS COVERED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE CABLE OPENER ASSEMBLY AND ROLLER HINGE WERE NOT COVERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,536. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154096November 26, 2018
UNKNOWN OR OTHER
STARTED HAVING ISSUES WITH LEFT & RIGHT SLIDING DOORS NOT CLOSING ON 2014 TOYOTA SIENNA ROUGHLY 18 MONTHS AFTER PURCHASE. LATER RECEIVED A RECALL NOTICE FOR THE INSTRUMENT PANEL JUNCTION BLOCK AND NEW WIRE HARNESSES AS WELL AS WARRANTY ENHANCEMENTS FOR SLIDING DOOR FRONT AND REAR LOCK ASSEMBLIES. BROUGHT IN TO WHITE RIVER TOYOTA IN WHITE RIVER JUNCTION, VT FOR REPAIR AND WAS TOLD THAT ALL THAT COULD BE DONE WAS THE RECALL ITEM AS THEY COULD NOT DUPLICATE THE SLIDING DOOR ISSUE NOT CLOSING. HAVE CONTINUED TO HAVE THIS PROBLEM AND HAVE HAD TO CLOSE DOORS MANUALLY. BROUGHT IN AGAIN TO HAVE REPAIRED APPROXIMATELY A YEAR LATER AND WAS LED TO BELIEVE THE WARRANTY ENHANCEMENT REPAIRS WOULD BE DONE ONLY TO BE TOLD THAT THEY NEEDED TO ORDER THE PARTS AND THAT THE TECHNICIAN RECOMMENDED THE REPLACEMENT OF BOTH SLIDING DOOR HINGES AT A COST OF $758. THE EXTRACARE WARRANTY THAT I HAD PURCHASED WHEN I BOUGHT THE VEHICLE WILL NOT COVER THE HINGES AS THESE WERE NOT COVERED WHEN THE WARRANTY WAS PURCHASED. THIS VEHICLE IS A 2014 AND I STARTED HAVING THESE ISSUES WITHIN TWO YEARS OF PURCHASE. WHY ISN'T TOYOTA STEPPING UP TO THE PLATE AND FIXING THESE ISSUES? THESE PROBLEMS ARE WELL DOCUMENTED AND TOYOTA SUPPOSEDLY PRIDES THEMSELVES ON CUSTOMER SATISFACTION. ARE THEY WAITING UNTIL THESE DOORS CAN'T BE CLOSED AT ALL AND/OR FALL OFF BEFORE THEY WILL BE FORCED TO FIX? I WILL NEVER PURCHASE ANOTHER TOYOTA OR RECOMMEND A TOYOTA FOR THE SIMPLE FACT THAT CUSTOMER SATISFACTION AND SAFETY DOES NOT APPEAR TO BE THEIR #1 PRIORITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153275November 23, 2018
UNKNOWN OR OTHER
MY DRIVER BACK SLIDING DOOR OPEN THREE TIMES WHILE I AM IN MOTION. THE SECOND TIME OPENED WAS ONE ABOUT ONE WEEK APART THEN THE THIRD TIME WAS IN TWO TO THREE HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153241November 22, 2018
WHEELS
THE TIRES WEAR OUT TOO QUICKLY. TWO YEARS AGO I BOUGHT 70000 MILE TIRES AND AFTER LESS THE 30000 MILES ALL FOUR TIRES WERE WORN DOWN ON THE OUTSIDE EDGE. THE ALIGNMENT WAS CHECKED AT THE DEALER EVERY 10000 MILES AND THE TIRES WERE ROTATED. THIS IS A SAFETY ISSUE BECAUSE THE TIRES GET EXCESSIVELY WORN BEFORE THEY ARE EXPECTED TO. THE CAR WAS NOT MOVING. I NOTICED THE EXCESSIVE WEAR AND TOOK IT TO THE DEALER. THEY SAID THAT THIS CAR JUST EATS UP TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153079November 21, 2018
VEHICLE SPEED CONTROL
FROM DRIVING NORMAL SPEED, CAR CAP OUT AT 20 MPH AT HIGHWAY. ALMOST GOT INTO WRECK. CHECK ENGINE LIGHT CAME ON AS IS HAPPENED. I TOOK IT TO AUTO ZONE . MANAGER CHECKED AND SAID IT HAPPENED TO HIS 2014 COROLLA, TOYOTA COVERED VARIABLE TRANSMISSION CELENOID UNDER RECALL. HE SAID TO CALL TOYOTA OR DEALERSHIP. DEALERSHIP IS SAYING, THERE IS NO RECALL FOR THIS KIND OF SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153109November 21, 2018
STRUCTURE:BODY
THE SIDE POWER SLIDING DOORS WILL NOT CLOSE COMPLETELY 100% OF THE TIME USING THE AUTOMATED SYSTEM WHEN IN PARK. THIS IS HAPPENING IN BOTH DOORS. RECALL ON THE DOORS OPENING WHILE OPERATING VEHICLE HAS BEEN PERFORMED. THIS HAPPENS MORE ON AN INCLINE BUT DOES HAPPEN ON FLAT GROUND. SEEMS MORE PREVALENT WHEN THE DOORS ARE USED FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152668November 20, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VAN WOULD REBOOT WHILE PARKED OR DRIVING. IT STARTED WITH DASHBOARD REBOOTING THEN I COULDN'T START THE VAN. THERE WAS A TIME AFTER DRIVING I PUT THE VAN IN PARK AND TURNED IT OFF BUT MY VAN WAS MOVING ON IT'S OWN. I ALWAYS CALL THE DEALERSHIP WHEN THE REBOOTING OCCURS. I WAS TOLD EITHER IT WAS A SOFTWARE ISSUE OR SINCE THE PROBLEM WENT AWAY, I SHOULD BE FINE. WELL RECENTLY WHEN MY VAN STALLED AND HAD TO BE TOWED TO THE DEALERSHIP. I WAS TOLD IT WAS A BATTERY ISSUE AND THE BATTERY WAS REPLACED. WHEN I PICKED UP MY VAN AND WENT HOME, NOTICED MY REAR VIEW CAMERA WOULD NOT COME ON WENT I PUT THE VAN IN REVERSE. CALLED THE DEALERSHIP TO TELL THEM WHAT'S GOING ON AND THE SERVICE ADVISOR WOMAN WAS VERY RUDE AND STATED IT WAS BATTERY AND THEY NEVER CHECKED ANYTHING ELSE. I STATED TO THE WOMAN THE I'VE ALWAYS EXPRESSED MY CONCERNS ABOUT THE VAN REBOOTING, WON'T START, OR MOVING ON IT'S OWN. THE WOMAN BECAME VERY RUDE AND HUNG UP ON ME. I DECIDED TO GO RIGHT BACK TO THE DEALERSHIP ON THE WAY THERE I CALLED BACK TO SPEAK TO THE MANAGER OF SERVICE DEPARTMENT TO EXPLAIN WHAT'S GOING ON. WHILE DRIVING THERE THE CHECK ENGINE AND ANOTHER LIGHT TURNED ON. SHORTLY AFTER THAT AS I WAS TURNING LEFT, WHILE IN THE MIDDLE OF THE INTERSECTION MY VAN STALLED. THE STEERING WHEEL AND BRAKES LOCKED AND THE VAN COMPLETELY SHUTS OFF. I WAS LOCKED IN MY VAN WITH NO CONTROL OVER THE VAN AND IT WAS MOVING TOWARDS A POLE. LUCKILY THE VAN STOPPED BEFORE HITTING ANYONE OR ANYTHING. I WAS ON THE PHONE WITH THE SERVICE MANAGER THE ENTIRE TIME. THE MANAGER CALLED FOR SOMEONE TO PICK ME UP AND CALLED A TOW COMPANY. I ASKED THE MANGER IF THEY ARE STATING MY ISSUE WAS A BATTERY AND A NEW BATTERY WAS INSTALLED WHY AM I STILL HAVING THE SAME ISSUE. THE POLICE WAS CALL BECAUSE SOMEONE REPORTED MY VAN IN THE MIDDLE OF THE INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152940November 20, 2018
UNKNOWN OR OTHER
1. EVEN TO GO ON A SMALL UPHILL SLOPE, THE VEHICLE(V6) REALLY STRUGGLES. AND WHEN I TRY TO ACCELERATE, IT KIND OF STALLS OR SLOWS DOWN FOR A MOMENT, THEN TRIES TO SPEED UP BUT ITS STILL VERY SLOW. I'M FACING THIS ISSUE EVERY DAY. MY OTHER CAR 2011 CAMRY(V4) IS VERY SMOOTH AT THE EXACT SAME PLACES. CANT BELIEVE THE PICKUP IS THIS POOR WITH A NEW CAR. 2. ON HIGHWAYS, JUST TO MAINTAIN THE SPEED OVER 65 MPH ON A RECENT TRIP, I HAD TO PRESS REAL HARD ON GAS THE WHOLE TIME, EVEN AFTER THAT, I CAN CLEARLY TELL THE VEHICLE WAS WORKING EXTRA HARD JUST TO BE OVER 65. THIS ISSUE IS CONSISTENT EVERY TIME I GO ON HIGHWAYS. MANY OWNERS HAVE REPORTED THE ABOVE ISSUES AT TOYOTA OWNERS FORUM: HTTPS://WWW.TOYOTA.COM/OWNERS/COMMUNITY/ASK-AN-OWNER/QUESTION-DETAILS/ID/62777282 BOTH ISSUE#1 AND 2 MIGHT LEAD TO/TRIGGER A BACK END COLLISION BECAUSE THE CARS COMING FROM BEHIND WONT KNOW THAT THE VEHICLE WILL SLOW DOWN (DUE TO POOR PICKUP) ALL ON A SUDDEN ON EVEN A SMALLER SLOPE. SAME WITH HIGHWAYS TOO AND GOT TAILGATED ON MANY OCCASSIONS ON HIGHWAYS. RECENTLY DID THE DIAGONOSTICS AT THE DEALERHSIP RECENTLY BUT THEY SAID EVERYTHING LOOKS GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152614November 19, 2018
AIR BAGS, STRUCTURE:BODY
THE DRIVERS SIDE DOOR. WHEN OPEN AND CLOSING THE DOOR, THERE IS A VERY LOUD CLICKING. I WAS TOLD THAT THERE IS A CRACK IN THE DOOR NEAR THE TOP HING THAT IS CONNECTED TO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152281November 18, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
THE PASSENGER AIR BAG LIGHT IS SOMETIMES OFF THOUGH AN ADULT FULL SIZE PASSENGER IS SITTING ON THE SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151780November 15, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. TWO DAYS LATER, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 677-6099) WHERE IT WAS DETERMINED THAT SOMETHING FELL ONTO THE SUN ROOF AND CAUSED THE DAMAGE. THE CONTACT WAS ADVISED TO FILE AN INSURANCE CLAIM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1811150671, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150710November 10, 2018
ENGINE
OIL COOLING HOSE BROKE AND ALL ENGINE OIL LEAKED FROM ENGINE. VEHICLE WAS IN MOTION BUT MADE TO PARKING SPOT. NO WARNING OF EVENT AND NO DASH/ENGINE LIGHT SIGNALING PROBLEM. ONLY OIL ON GROUND UNDER VAN SIGNALED PROBLEM. VAN WAS SUBJECTED TO RECALL IN 2011 WHICH REPLACED HOSE. DEALER REPLACED PARTS AS REPAIR WITH A COMPLETE REDESIGNED PART REMOVING RUBBER HOSED ALL TOGETHER. THIS WAS NOT A RECALL BUT OWNERS EXPENSE. MANUFACTURER NEVER NOTIFIED OWNER OF THIS DEFECTIVE PART OR EVENT POSSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150249November 9, 2018
ENGINE
OIL LINE RUPTURED DUE TO RUBBER FAILURE. THIS OIL LINE WAS REPLACED IN 2012 WITH SAME LINE AS ORIGINALLY INSTALLED. FAILURE CAN BE CATASTROPHIC FOR ENGINE AS OIL IS DISCHARGED QUICKLY AND WITH NO WARNING OR INDICATION. VEHICLE WAS IN MOTION ON A HIGHWAY WHEN ODOR AND NOISE MADE ME STOP AND CHECK. HAD TO BE TOWED AND REPAIRED. COST OVER 500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150111November 8, 2018
SEATS
I HAVE A QUESTION REGARDING VEHICLE SEAT MOVEMENT. I HAVE BEEN TOLD BY TWO DEALERSHIPS THAT THE SEATS IN THE THIRD ROW OF THE TOYOTA SIENNA ARE MEANT TO HAVE SOME PLAY TO THEM. MY MAIN CONCERN IS THAT WITH A COUPLE OF CAR SEATS IN THE THIRD ROW, OR A COUPLE OF PASSENGERS, THE MOVEMENT OF THE SEATS MAY BE AN ISSUE. ALL FOUR SEAT LATCHES ROTATE WHEN LIFTING ON THE SEAT BY HAND, ALLOWING THE SEAT TO TWIST, MOVE TO THE REAR OF THE VEHICLE AND MOVE LATERALLY. THIS WOULD BE LESS OF A CONCERN IF THE SEATS THEMSELVES WERE NOT THE MOUNT FOR THE LATCH SYSTEM AND SEAT BELTS. MY QUESTION IS, WHAT MOVEMENT IS ALLOWED OF THESE SEATS? IN AN ACCIDENT, A HUGE AMOUNT OF FORCE CAN BE EXERTED ON THESE LATCHES, AND IF THEY ALLOW PLAY, THAT FORCE CAN BE MULTIPLIED BY THAT MOVEMENT. THE INCREASE IN FORCE COULD POTENTIALLY CAUSE THE LATCHES TO FAIL. CURRENTLY THERE IS NO SAFETY TEST FOR THIRD ROW OCCUPANTS OR REAR END COLLISIONS, FROM WHAT I HAVE RESEARCHED. THE ATTACHED FILES SHOW THE ACCESSIBLE LATCHES, AND THEIR MOVEMENT WHEN FORCE IS APPLIED TO THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149960November 7, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ONCE THE GEAR WAS PLACED IN NEUTRAL, THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO GULLO TOYOTA OF CONROE (LOCATED AT 500 INTERSTATE 45 S, CONROE, TX 77304, (936) 441-4141) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE DETACHED AND NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 46,423. *DT CONSUMER STATED CAR WAS REPAIRED. UPDATED 01/31/19*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149839November 7, 2018
UNKNOWN OR OTHER
"TAKATA RECALL" PROBLEM WITHIN THE SHIFT LOCK ASSEMBLY, THE SHIFT LEVER MOVES OUT OF THE 'PARK' POSITION WITHOUT DEPRESSING THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149678November 6, 2018
ENGINE
THE VAN IS BURNING OIL. TOYOTA DID AN OIL CONSUMPTION TEST AND IT IS CONFIRMED TO BE BURNING OIL. THEY ARE NOT BEING HELPFUL IN HELPING ME OUT....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145293November 5, 2018
STRUCTURE:BODY
POWER SLIDING DOOR CABLE SNAPPED. IT HAPPENED TO BOTH DOOR (RIGHT AND LEFT) ABOUT 6 MONTHS APART. HAD THE CAR FOR ABOUT 2 YEARS NOT NOT EVEN EXCESSIVE USE. THE FIRST TIME WAS AT A DEALERSHIP FOR VEHICLE SERVICE AND THEY FIX IT FOR FREE SINCE IT HAPPENED THERE EVEN THOUGH THEY SAID WARRANTY DOES NOT COVER. THE SECOND TIME WAS OVER THIS WEEKEND AND WHEN I SEARCH ONLINE, MANY PEOPLE EXPERIENCE THE SAME PROBLEM. POOR QUALITY CABLE (LINKAGE) FOR THE POWERED SLIDING DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145324November 5, 2018
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
TRACTION CONTROL HAS RANDOMLY ENGAGED 4 TIMES IN THE PAST WEEK, AT SPEEDS AS LOW 35 MPH AND ON THE HIGHWAY AT 65 MPH. PAVEMENT WAS DRY AND WE WERE DRIVING STRAIGHT, NOT TURNING. BRAKING IS APPLIED CAUSING TEMPORARY LOSS OF SPEED AND PULLING STEERING TO ONE SIDE FOR ABOUT 1-2 SECONDS. CONTROL RETURNS AND TRAC CONTROL LIGHT CONTINUES TO BLINK. DOES NOT RESULT IN AN ERROR CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145336November 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE PARKED IN MY DRIVEWAY, HAVING BEEN DRIVEN TWO HOURS BEFORE, MY VAN CAUGHT ON FIRE IN THE ENGINE COMPARTMENT. IT BURNED FOR AN UNKNOWN AMOUNT OF TIME BEFORE WE WERE ALERTED. THE ELECTRICAL SYSTEM WAS DISABLED BY THE FIRE CAUSING THE TWO BACK SLIDING DOORS TO BECOME INOPERABLE. THE VAN CAN SEAT 6 PEOPLE IN THE REAR PASSENGER COMPARTMENT AND THEY WOULD BE UNABLE TO EXIT THE VAN EXCEPT BY GOING THROUGH THE FRONT DOORS. EVEN NOW THAT IT IS AFTER THE FIRE, WE ARE STILL UNABLE TO OPEN THEM, FROM INSIDE, OUTSIDE, OR WITH ANY OF THE BUTTONS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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