Toyota Sienna Complaints

9,048 consumer complaints on file.

#10039943September 15, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK FAILED WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034334September 15, 2003
STEERING:COLUMN
THE STEERING WHEEL WAS TURNED IN THE RIGHT POSITION AND THE DRIVER WAS IN THE PROCESS OF STRAIGHTENING IT WHEN IT LOCKED UP. THIS CAUSED LOST OF CONTROL OF THE VEHICLE. THE VEHICLE HAD GONE INTO THE HIGHWAY DIVIDER AND WAS TOTALED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. *AK *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040131September 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH VEHICLE'S TRANSMISSION.*MR THERE IS A NOISE WHEN DRIVING CHANGES PITCH WITH SPEEDS. BEARING NOISE FROM INSIDE TRANSMISSION.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038689September 11, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DOOR LATCH BUTTONS ON THE SLIDING DOORS(WHERE MY CHILDREN SIT) HAVE GOTTEN STUCK. I THINK THE PROBLEM IS RELATED TO HEAT (DAYS WHERE THE CAR SITS IN THE SUN WITH TEMPS OF 95+). WHEN THE BUTTON IS STUCK THE DOOR EITHER ( MAY NOT LATCH OR MAY NOT OPEN). IF ANYTHING HAPPENED TO MY CHILDREN BECAUSE OF THIS KNOWN AND DOCUMENTED DOOR LATCH FAILURE, I HOLD TOYOTA RESPONSIBLE. *ON 30AUG03 OUR FAMILY WAS GOING TO OUR POOL (IT WAS A HOT DAY). WE ALL GOT IN THE VAN. MY DAUGHTER CLOSED THE SIDING DOOR. UH-OH THE BUTTON IS STUCK , THE DOOR WONT CLOSE AND LATCH. OUR TRIP IN THIS VAN IS OVER. I STAYED WITH THE VAN, CALLED OUR TOYOTA DEALER AND SCHEDULED A TIME TO REPAIR THE DOOR. TOYOTA COULD NOT RECREATE THE STICKING BUTTON AND WILL NOT FIX OR REPLACE. THIS WAS THE THIRD TIME THE BUTTON STUCK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10038708September 11, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY, TIRES
THIS IS FOR A NEW TOYOTA SIENNA VAN. THE STEERING HAS ALWAYS HAD A SHAKE IN IT FROM DAY ONE. DEALER CHECKED TIRES FOR FLAT SPOTS. FOUND ONE BAD TIRE AND REPLACED. SHAKE STILL THERE.TOOK THE VAN TO ANOTHER TIRE STORE TO HAVE BALACES ON TIRES CHECKED AND THEY WERE NOT BALANCED PROPERLY. HAD TIRES RE-BALANCED AGAIN. SHAKE STILL THERE. DEALER THEN CHECKED STEERING COMPONANTS AND FOUND NOTHING WRONG. DEALER THEN ROTATED AND RE-BALANCED TIRES AND STATED THAT THE SHAKE MAY WORK ITS WAY OUT WITH SOME ADDITIONAL MILEAGE PUT ON THE TIRES AFTER THE ROTATION. WAS ADVISED TO GO AHEAD AND TAKE VAN ON VACATION AND SEE HOW IT GOES. AFTER VACATION MILEAGE OF 1600 MILES,SHAKE STILL THERE. DEALER RE-INSPECTS AND FINDS AN INNER TIE-ROD DEFECTIVE(LEFT SIDE). TOYOTA SENDS A WHOLE NEW RACK AND PINNION STERRING SYSTEM TO BE REPLACED. DEALER COMPLETES WORK BUT SAYS THEY DIDN'T REPLACE RIGHT SIDE OUTER TIE-ROD BECAUSE THE DEFECTIVE TIE-ROD WAS ON THE LEFT SIDE. NEXT DAY THE SHAKE STILL THERE. BACK TO DEALER FOR MECHANIC TO TEST DRIVE. HE STATES THERE IS A DEFINATE SHAKE IN THE STEERING BUT DOESN'T KNOW WHY. SO THEY HAVE MY VAN AGAIN TODAY FOR THE FOURTH TIME TO TRY AND FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038405September 8, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THERE WERE NO PARTS AVAILABLE TO REPAIR RECALL 03V291000 CONCERNING THE FUEL TANK. THE DEALER INFORMED THE CONSUMER THAT THEY COULD ONLY ORDER ONE PART PER DAY. CURIOUS TOYOTA OF BRANDON 813-621-7747. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037134September 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2002 TOYOTA SIENNA AND THERE IS A PROBLEM WITH THE REAR BRAKE ROTOR DRUM AND PAD. FREQUEST SQUEALING AND PREMATURE PAD WEAR IS EVIDENT SINCE 5,000 MILES. THE DEALER TOLD US TOYOTA RECOGNIZES THE PROBLEM AND WILL INVESTIGATE A SOLUTION. THEY ORIGINALLY STATED THEY EXPECTED A REPLY BY TOYOTA BY JULY/AUGUST 2002. WE STILL DO NOT HAVE ANY INFORMATION THAT LEADS US TO BELIEVE THIS ISSUE WILL BE RESOPLVED ANYTIME SOON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038008September 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AUTOMATIC TRANSMISSION DID NOT SHIFT PROPERLY FROM THE "LOWER TO HIGHER GEAR. DEALER HAS INSPECTED VEHICLE AND STATED IT WAS RUNNING UNDER TOYOTA SPECIFICATIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033498August 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE REAR BRAKES HAVE BEEN SQUEAKING.I HAVE HAD THEM CHECKED BY THE DEALER 3 TIMES AND EACH TIME I WAS TOLD THEY WERE FINE.NOW THEY HAVE CONTINUED TO SQUEAK AND NOW NEED TO BE REPLACED.I AM CONCERNED ABOUT THE SAFETY OF THE MANUFACURED BRAKE PADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033381August 24, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
AUGUST 24, 2003 SUBJECT: SULFUR ODOR FROM EXHAUST ENTERS PASSENGER CABIN COMPARTMENT (THIS IS WHAT THE DEALER SAYS THE PROBLEM IS).I HAVE A MODEL 2003 TOYOTA SIENNA THAT HAS A BURNING/SEWAGE SMELL, WHICH THE DEALER CALLS A ROTTEN EGG SMELL, ENTERING THE INSIDE OF THE CAR. THIS USUALLY HAPPENS WHEN ACCELERATING WITH THE AIR ON OR OFF. MY DASHBOARD AIR SWITCH IS ALWAYS SET TO RE-CIRCULATE INTERIOR AIR (NOT TO BRING FRESH AIR FROM THE OUTSIDE IN). THE SMELL GETS SO BAD THAT I MUST OPEN THE WINDOWS TO AIR OUT THE STINK. IT HAPPENS NO MATTER WHAT OCTANE OF GAS I USE. IT MAY HAPPEN OR NOT HAPPEN AT ANY GIVEN TIME. I FREQUENT GAS STATIONS NEAR ME THAT ARE NO OLDER THAN TWO YEAR OLD. WHEN I BROUGHT IN THE VAN TO A FACTORY TOYOTA SERVICE DEALER AND AFTER THEY CHECKED IT OUT, THEY TOLD ME THAT THIS PROBLEM IS NORMAL WITH ALL TOYOTAS ESPECIALLY SIENNAS & SEQUOIAS. THEY HANDED ME A TECHNICAL SERVICE BULLETIN (TSB) ENTITLED " SULFUR ODOR FROM EXHAUST" ALL MODELS, DOCUMENT NUMBER EG003-03. I HAVE NOT BEEN ABLE TO FIND TSB THIS ON YOUR SITE OR ANY OTHER INTERNET SITE. THIS MAY BE NORMAL TO SMELL AT THE END OF THE EXHAUST TAILPIPE, BUT SHOULD THE SMELL OF SULFUR BE GETTING INTO THE PASSENGER CABIN AREA WITH THE DOORS & WINDOWS CLOSED AND THE AIR ON RE-CIRCULATE? SHOULD IT BE SO STRONG THAT IT FORCES THE OCCUPANTS TO OPEN THE WINDOWS TO GET FRESH AIR IN THE CAR? WHY IS SULFUR ODOR THAT IS A COMPONENT OF GAS EXHAUST ENTERING THE CAR? HOW SAFE IS THIS FOR US, KIDS, AND INFANTS? SHOULD NOT MY VENTS AND WINDOWS BEING CLOSED, PREVENT THIS SMELL FROM ENTERING THE PASSENGER AREA? THE DEALER SAYS NO, BUT MY CLOSED VENTS KEEP OUT OTHER CARS' EXHAUST, EVEN IF THEY ARE BURNING OIL AND MAKING WHITE CLOUDS OF EXHAUST IN FRONT OF US WHEN WE ARE DRIVING BEHIND THEM. PLEASE RESPOND. WE HOPE YOU CAN HELP US. THANK YOU, FRANK AUTORE & FAMILY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034345August 22, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
INTERMITTENTLY SLIDING DOOR WILL STICK EITHER IN THE OPEN OR CLOSED POSITION. WHEN THIS OCCURS EXCESSIVE FORCE HAS TO BE APPLIED TO THE DOOR HANDLES, WHICH RESULS IN HANDLE FALLING APART. THE CAUSE OF PROBLEM IS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033210August 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THIS VAN HAS REAR BRAKES THAT SQUEAL/HUM EVERYTIME YOU USE THEM. I HAVE CONTACTED TOYOTA REGIONAL WHICH CONTACTED TOYOTA NATIONAL WHICH SENT SOMEONE OUT TO LOOK AT THEM. IN THEIR WORDS THEY SAID "BRAKE NOISE IS NORMAL FOR A SIENNA". SOMEHOW ANY CONSTANT BRAKE NOISE SHOULDN'T BE NORMAL. I'M TOLD IT HAPPENS WHEN THE BRAKE SHOES AND THE BACKING PLATES VIBRATE AT A LOW SPEED IT CAUSES THEM TO HUM. ALSO, AT 15,000 MILES (I ONLY PUT 10,000 PER YEAR ON THE CAR) THE ROTORS HAD TO BE TURNED AND SANDED. 1 WEEK LATER THE METAL CRUNCHING SOUND RETURNED. I RETURNED THE VEHICLE AND WAS TOLD EVERYTHING WAS WITHIN THE SPECIFICATIONS. NOW, WHENEVER I HAVE TO BRAKE HARD I STILL WILL HEAR A METAL TO METAL CRUNCHING NOISE. UNFORTUNATELY IT ISN'T A CONSTANT PROBLEM AND CANNOT ALWAYS BE DUPLICATED SO IT STILL HASN'T GOTTEN FIXED. I'VE BASICALLY GIVEN UP ON THE VEHICLE AND WILL TURN IT IN AT THE END OF THE LEASE BECAUSE I DO NOT FEEL SAFE WITH THESE TYPE OF BRAKE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034107August 18, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHEN ENTERING OR EXITING THE VEHICLE SLIDING DOOR WOULD AUTOMATICALLY CLOSE, TRAPPING THE CONSUMER, AND CAUSING MINOR INJURIES. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10032918August 16, 2003
ELECTRICAL SYSTEM:WIRING
2004 TOYOTA SIENNA XLE LIMITED FREQUENTLY STALLS, CAUSING LOSS OF CONTROL OF VEHICLE. STALLS COMMENCED WITHIN DAYS OF ACQUIRING VEHICLE (PRIOR TO 100 MILES), HAVE OCCURRED MORE THAN 10 TIMES, AND HAVE OCCURRED AT 60 MPH, 40 MPH, 30 MPH, AND DURING TURNS IN FRONT OF ONCOMING TRAFFIC. DEALERSHIP REPLACED ENGINE COILS AND PROBLEM CONTINUED. DEALERSHIP FOUND LOSE WIRE, TIGHTENED IT, AND FREQUENCY OF STALLS SIGNIFICANTLY REDUCED BUT DID NOT GO AWAY ALTOGETHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032826August 14, 2003
INTERIOR LIGHTING
OWNER OF 2004 TOYOTA SIENNA XLE LIMITED - PRUCHASED IN JULY 2004. WHEN THE ANY OF THE VANITY LIGHTS ARE LEFT ON IN THE INSIDE OF THE VAN AND THE KEY IS OUT OF THE IGNITION THE LIGHTS NEVER TURN OFF...THERE IS NO AUTOMATIC BATTERY SAVER/SHUT-OFF. HOWEVER, I NOTICED THAT IN VANS RELEASED SINCE THEN TOYOTA HAS MADE THIS STANDARD ON CURRENT RELEASES. (MID-MODEL CHANGE). DOES THIS SEEM RIGHT FROM A SAFETY STANDPOINT? MY WIFE IS THE PRIMARY DRIVER AND I DO NOT WANT TO SEE HER STRANDED WITH OUR LIITLE ONE SOMEWHERE. HAD THIS BEEN AN OPTION IN A KID-FRIENDLY VAN AT THE TIME OF PURCHASE, I WOULD HAVE BOUGHT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032736August 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:POWER ASSIST, SERVICE BRAKES, HYDRAULIC
VIBRATION IN REAR BRAKES CAUSING A HARMONIC NOISE WHEN COMING TO A COMPLETE STOP OR IF ON A DOWNWARD INCLINE WITH BRAKES APPLIED AND JUST BARELY INCHING ALONG. THIS IS NOT THE NORMAL SQUEAL FROM BRAKE PADS. I HAVE BEEN CONCERNED THAT THIS VIBRATION IS CAUSING OTHER PARTS TO BECOME LOOSE. I PURCHASED THE 2001 TOYOTA SIENNA XLE VAN NEW IN SEPT 2000. ALL OF MY SERVICE IS DONE ACCORDING TO TOYOTA'S SCHEDULE AND AT TOYOTA OF GREENSBURG, PA. THE NOISE STARTED APROX. FEB OF 2002 WITH 19,000 MILES ON THE VEHICLE. IT WAS REPORTED TO TOYOTA OF GREENSBURG, PA ON MAY 10TH OF 2002 WITH 22,166 MILES. BETWEEN MAY AND AUGUST OF 2002 THE VAN WAS TAKEN TO THE DEALER 4 TIMES FOR THIS PROBLEM. DURING THAT TIME THEY REPLACED THE LININGS AND DRUMS, CLEANED THE BRAKES OR DID SOMETHING OTHER BUT THE NOISE ALWAYS COMES BACK. ON AUGUST 5TH 2002 TOYOTA OF GREENSBURG TOLD ME THAT TOYOTA WAS AWARE OF THE PROBLEM AND WORKING ON A FIX BECAUSE IT IS HAPPENING ON ALL SIENNA VANS SINCE 1998. BETWEEN THEN AND APRIL OF 2003 I KEEP ASKING ABOUT THE REPAIR AND THE ANSWER WAS IT IS NOT READY. AT THAT POINT I WENT TO TOYOTA'S ARBITRATION PROCESS BUT THEY WOULD NOT DO ANYTHING SINCE THE VAN NOW HAD OVER 36,000 MILES EVEN THOUGH THE PROBLEM STARTED WELL WITHIN THE WARRANTY PERIOD. I FEEL THERE IS A VIBRATION PROBLEM (SOMETIMES YOU CAN ACTUALLY SEE THE ROAD WHEEL VIBRATING ALSO) THAT COULD CAUSE OTHER MORE SERIOUS PROBLEMS BUT DO NOT KNOW WHAT ELSE TO DO. AS FAR AS I KNOW TOYOTA HAS STILL NOT DEVELOPED THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032659August 12, 2003
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
FRONT SEATBELT WARNING LIGHT COMES ON WHEN BUCKLED, GOES OFF WHEN UNBUCKLED. NOT SURE IF SEATBELT WILL FUNCTION PROPERLY IN A CRASH. DEALER CHARGED $92 TO DIAGNOSE AND QUOTED $375 TO REPLACE WHOLE SEATBELT ASSEMBLY. I'VE READ ONLINE ABOUT OTHER PEOPLE HAVING THE SAME PROBLEM WITH THIS LIGHT SO I FELT I SHOULD REPORT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033565August 11, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER UNABLE TO OPEN REAR SLIDING DOOR FROM THE INSIDE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032229August 6, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING:HYDRAULIC POWER ASSIST:PUMP, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES
PROBLEMS WITH TIRE WEAR, TRANSMISSION AND POWER STEERING PUMP. THE VEHICLE IS ON IT'S FOURTH SET OF TIRES AT 45,000 MILES DUE TO TRACKING PROBLEM. THERE WAS A WHINE COMING FROM THE TORQUE CONVERTER PUMP. THE TRANSMISSION SHIFTED TO NEUTRAL ON THREE OCCASIONS. THE DEALER NEVER MENTIONED THERE WAS EARLY SLUDGE BUILDING UP IN THE OIL. THE ENGINE MADE NOISE AND VIBRATED. DEALER NOTIFIED. *MR *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032200August 6, 2003
ELECTRICAL SYSTEM:HORN
SINCE JUNE 2003 THE CONSUMER NOTICED THE HORN WOULD NOT OPERATE ALL THE TIME. VEHICLE WAS TAKEN TO THE DEALER ON 8/5/2003. DEALER COULD NOT DETERMINE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna