Toyota Sienna Complaints

9,048 consumer complaints on file.

#10106540January 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TRANSMISSION APPEARS TO HAVE A SIGNIFICANT DELAY, DEAD SPOT OR TROUBLE DECIDING WHAT GEAR IT WANTS TO BE IN. PRIMARILY WHEN ACCELERATING IF HESITATION OR A LIFTING OF THE PEDAL TAKES PLACE AND THEN GAS IS APPLIED AGAIN THE CAR LURCHES AFTER HESITATION AND DOWNSHIFTS JERKING THE CAR. THIS CAN'T POSSIBLY BE HEALTHY FOR THE VEHICLE TRANSMISSION LONG TERM AS WELL AS OTHER CAR PARTS. I HAVE HAD TO CHANGE MY DRIVING HABITS TO ACCOUNT FOR THE POOR DESIGN OF THE TRANSMISSION. I'VE REGISTERED MY COMPLAINT W/THE DEALER AND THEY'VE CHECKED TO SEE IF THE LATEST SOFTWARE WAS ON MY VEHICLE AND IT WAS. THEY ALSO INDICATED THAT THERE HAVE BEEN OTHER COMPLAINTS OF THIS TYPE. THE MAJOR CONCERN IS LONG TERM AND IF MY TRANSMISSION GOES BAD 3-5-7-10 YEARS FROM NOW, HOW MUCH OF THIS IS ACTUALLY TOYOTA'S FAULT FROM POOR DESIGN BUT THEN I HAVE TO INCUR THE COST. AT A LARGE PRICE TAG INITIALLY THIS IS NOT FAIR TO THE CONSUMER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106566January 18, 2005
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
PROBLEMS: 1: THE STARTING IDLE WILL NOT KEEP CAR ON IF TEMPERATURE IS BELOW 60 AND I HAD TO PAY $200, JUST TO HAVE TOYOTA CLEAN IT, BUT THEY WOULD NOT REPLACE IT. EVEN AFTER IT BEEN CLEANED THE PROBLEM STILL HAPPENS RANDOMLY. 2: TIRE PRESSURE GAUGE SENSOR HAS ALWAYS BEEN ON EVEN AFTER ITS BEEN RESET TWO DIFFERENT TIMES. 3: RANDOMLY THE FRONT WHEELS WILL VIBRATE THEN STOP AFTER ABOUT 15 MILES. I'VE REPLACED WITH NEW TIRES AND HAD BRAKES DONE TWICE BUT PROBLEMS STILL PERSISTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106334January 14, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AUTOMATIC PASSENGER DOOR DOES NOT SENSE ANY PERSON, CHILD OR OBJECT AND WILL TRY TO SHUT UNTIL ENOUGH FORCE IS EXERTED BACK. CLOSED COMPLETELY ON MY CHILD'S HAND. AUTOMATIC DOOR FEATURE IS NOT RECOMMENDED DUE TO LACK OF SAFETY FEATURE TO PREVENT CLOSING ON CHILDREN, PETS ETC. WOULD NOT HAVE PURCHASED THIS CAR FOR THAT REASON ALONE. PLEASE READ OTHER COMPLAINTS FOR THE '04 TOYOTA SIENNA PASSENGER DOORS MANUAL AND AUTOMATIC. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10107289January 13, 2005
STEERING
THE STEERING SENSOR IS CAUSING THE TRACTION CONTROL TO COME TO A HALT AND SLOW THE VEHICLE DOWN. TAKEN TO DEALER FOR CHECKUP FOR THE SIXTH TIME AND RESULTS SHOWED THAT THE STEERING LOCK NEEDS TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106037January 10, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE IN MY 2000 TOYOTA SIENNA HAS A DEFECT THAT CAUSES ENGINE OIL JELLING AND LEADS TO A TOTAL FAILURE OF THE ENGINE. THE PROBLEM FIRST OCCURRED AT 38000 MILES WHILE STILL UNDER THE NEW CAR WARRANTY. TOYOTA FIXED THE PROBLEM BY CLEANING THE SLUDGE FROM THE VALUE AREA OF THE ENGINE BUT THIS DID NOT ELIMINATE THE PROBLEM. AT 68000, THERE WAS A COMPLETE FAILURE OF THE ENGINE THAT WAS A RESULT OF ENGINE OIL GELLING. A TOYOTA TECHNICIAN WHO INSPECTED THE CAR STATED THAT THERE IS SCARING OF THE INTERNAL ENGINE PARTS THAT INDICATE A HISTORY OF OIL STARVATION. THE OIL STARVATION PROBLEM THAT CAUSED THE ENGINE FAILURE IS DUE TO OIL GELLING PROBLEM. TOYOTA HAS AGREED TO EXTEND THE WARRANTY ON MY VEHICLE TO COVER THIS PROBLEM FOR A PERIOD OF EIGHT YEARS WITH UNLIMITED MILEAGE, HOWEVER, THEY ARE NOW REFUSING TO HONOR THIS WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106045January 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SINCE OUR PURCHASE OF OUR 1998 TOYOTA SIENNA VAN WE HAVE EXPERIENCED SPARATIC PROBLEMS WITH BOTH SLIDER DOORS OF THE VAN. I HAVE TAKEN IT TO SEVERAL TOYOTA DEALERSHIPS WHERE THEY TELL ME THAT THE RUBBER STRIPPING HAS TO REMAIN CLEAN. I FOLLOWED THEIR SUGGESTION AND TO THIS DAY IT IS STILL HAPPENING. THIS POSES A PROBLEM WHEN BOTH DOORS WILL NOT OPEN AND EVERYONE HAS TO CLIMB THROUGH THE FRONT DOORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106025January 9, 2005
STRUCTURE:BODY:DOOR
I LIVE ON THE US-CANADIAN BORDER IN NORTH DAKOTA. WE HAVE A LOT OF SNOW AND VERY COLD WINTERS. WE HAVE FOUND THAT AS WE DRIVE THE VEHICLE ANY SNOW THAT ACCUMULATES ON THE ROOF THAT MELTS DRIPS DOWN INTO THE SLIDING DOORS ON BOTH SIDES. THE RUBBER SEAL CATCHES THE WATER, AS IT SHOULD, AND THEN THE WATER REFREEZES, SOMETIMES IN A MATTER OF SECONDS DUE TO THE EXTREME COLD. THIS CAUSES THE DOORS TO FREEZE SHUT. NO AMOUNT OF PULLING OR PUSHING WILL OPEN THEM. THIS HAS HAPPENED ON SEVERAL OCCAISIONS. WE HAD HOPED THAT ONCE TEMPS. STAYED BELOW FREEZING AS THEY DO DEC.-FEB. IT WOULD NOT BE A PROBLEM, BUT APPARENTLY JUST DRIVING FOR EXTENDED PERIODS OF TIME IS ENOUGH TO CAUSE THE SNOW TO MELT THUS CAUSING THE FREEZING DOOR PROBLEM. THIS IS A SERIOUS PROBLEM BECAUSE: 1) I CANNOT GET MY 3 CHILDREN INTO THE VEHICLE AND 2) IF WE WERE IN A CRASH AND THE DOORS FROZE SHUT I WOULDN'T BE ABLE TO GET MY CHILDREN OUT OF THE VEHICLE IN A TIMELY MANNER. *AK I HAVE CONTACTED TWO DIFFERENT TOYOTA DEALERS. NEITHER DEALER HAD HEARD OF THE PROBLEM OR OFFERED ANY SOLUTION. I CONTACTED THE NATIONAL NUMBER FOR TOYOTA AND FILED A FORMAL COMPLAINT. THEY TOO, HAD NOT HEARD OF THIS PROBLEM AND DID NOT OFFER ANY SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105980January 8, 2005
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS IS REGARDING THE 2004 TOYOTA SIENNA MINIVAN. IT IS NOT A FAILURE, BUT A DESIGN FLAW THAT CAN BE CORRECTED BY REPLACING A COMPONENT OR ADDING NEW COMPONENTS. WHEN THE AUDIO ON DVDS IS PLAYED THROUGH THE AUX IN-CABIN SPEAKER SYSTEM, THE VOLUME MUST BE SET AT ABOUT 50 TO HEAR IT. THE SOUND SYSTEM DOES NOT INCLUDE A MEMORY RECALL FOR THE VOLUME OF EACH SOURCE. THE RESULT IS THAT WHEN THE DVD IS TURNED OFF, THE SOUND SYSTEM DEFAULTS TO RADIO OR CD, AT A TREMENDOUS VOLUME THAT HURTS THE EARDRUMS AND ALSO PRESENTS SERIOUS DANGER BECAUSE OF THE DISTRACTION TO THE DRIVER FROM THE SUDDEN BOOMING VOLUME, AND ITS EFFECT ON THE DRIVER AND PASSENGERS, INCLUDING INFANTS. TOYOTA SHOULD RECALL THE VAN AND INSTALL NEW COMPONENTS-- MORE SPECIFICALLY, MEMORY COMPONENTS TO CONTROL THE VOLUME OF THE VARIOUS AUDIO SOURCES BEING ROUTED TO SPEAKERS (CD, RADIO, DVD). NOTHING AS BEEN DONE YET BY THE DEALER TO CORRECT THIS, THOUGH AN INQUIRY TO TOYOTA HQ REMAINS OUTSTANDING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106835January 5, 2005
SEAT BELTS:REAR/OTHER
REAR SEAT BELTS DID NOT LOCK, MAKING IT UNSAFE IN CASE OF AN ACCIDENT. DEALER WAS AWARE OF THE PROBLEM , AND WILL CONTACT MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101863January 5, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR SLIDING DOOR LATCHES FAILED INTERMITTENTLY. AS A RESULT, OCCUPANTS WERE UNABLE TO EXIT THE VEHICLE. DEALER STATED THERE WAS A DESIGN FLAW, AND THE MANUFACTURER HAS REPAIRED THE PROBLEM IN THE NEWER MODEL VEHICLES. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105717January 4, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
COOLANT DRIPPING UNDER THE MUFFLER WHEN THE BRAND NEW VAN WAS DRIVEN 955 MILES AND THE DEALER STILL FIXING IT. THIS IS THE THIRD TIME THE VAN IS IN THE DEALER FOR THE SAME PROBLEM AND TOTOALLY THEY HAS SPENT 15 DAYS. THEY SAID IT WAS BECASUE SOMETHING WAS WRONG WITH THE REAR HEATER CORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105619January 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
CAR WOULD NOT GO OVER 45-50 MPH. CURRENTLY AT DEALERSHIP FOR A NEW TRANSMISSION . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104933January 2, 2005
SEAT BELTS:REAR/OTHER
WHILE DRIVING MY TOYOTA VAN (SEINA 2004) AN ELEVEN YEAR OLD CHILD WAS ABLE TO WRAP THE SEAT BELT IN THE REAR PASSENGER SIDE AROUND HIS NECK. THIS WAS DONE WHILE PLAYING IN THE BACKSEAT. HE BEGAN TO CHOCK AND REQUIRED A FIREMAN TO CUT THE BELT TO SAVE HIS LIFE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10104646December 28, 2004
TIRES
TOYOTA SIENNA AWD CAME WITH RUN-FLAT TIRES AS ORIGINAL EQUIPMENT AND NO SPARE. HAD A FLAT AND AUTO DEALER CLAIMED TIRE COULD NOT BE REPAIRED, TIRE COULD NOT BE REPLACED FOR THREE DAYS, REPLACEMENT COST $280. STRANDED FOR THREE DAYS FAR FROM HOME. I OBJECT TO NOT PRIOR DISCLOSURES FROM AUTO DEALER OR MANUFACTURER CONCERNING LIMITED AVAILABILITY & REPAIRABLE, OR COST OF RUN-FLAT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104440December 24, 2004
INTERIOR LIGHTING
THE REAR DOME LIGHTS ARE WIRED SUCH THAT THEY CAN BE TURNED ON BY PRESSING ON THEM (BY THE PERSON SITTING AT THAT PARTICULAR SEAT POSITION). IF THE LIGHT IS TURNED ON THIS WAY, IT WILL NOT TURN OFF UNTIL 1) THE DRIVER TURNS OFF ALL THE REAR INTERIOR LIGHTS BY USE OF A BUTTON ON THE DASHBOARD OR 2) THE BATTERY DIES. THIS IS HAZARDOUS BECAUSE YOU RUN THE RISK OF YOUR BATTERY DYING IF YOU DON'T MANUALLY OVERRIDE AND TURN OFF ALL REAR LIGHTS. IF YOU DO MANUALLY OVERRIDE AND TURN OFF ALL THE REAR LIGHTS, THEN WHEN THE REAR DOORS ARE OPENED, NO LIGHTS TURN ON. AT NIGHTTIME, YOU CANNOT SEE WHERE YOUR FEET ARE GOING, AND IT IS VERY EASY TO TRIP OVER ANYTHING THAT MIGHT BE ON THE FLOOR (OR YOUR OWN FEET) (THE MANUAL OVERRIDE NOT ONLY TURNS OFF THE DOME LIGHTS ABOVE THE PASSENGER, BUT ALSO TURNS OFF THE COURTESY LIGHTS WHICH WOULD NORMALLY SHINE ON THE FLOOR OF THE VAN WHEN THE REAR DOORS ARE OPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104312December 22, 2004
ENGINE AND ENGINE COOLING:ENGINE
OIL SLUDGE (GELLING) DEVELOPS IN ENGINE RESULTING IN THE NECESSITY TO REPLACE THE ENGINE AT GREAT COST. TOYOTA STATES THAT THEY WILL PAY FOR THE REPAIRS IF ALL REQUIRED MAINTENANCE HAS BEEN PERFORMED, BUT THEY HAVE REFUSED TO DO SO AND HAVE REFUSED TO LET US SPEAK WITH ANYONE WITH THE AUTHORITY TO HONOR THEIR WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103986December 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WIFE WAS IN SCHOOL PARKING LOT ATTEMPTING TO PARK, TRAVELING LESS THAN 10 MPH, APPLIED BRAKES, AND BRAKE PEDAL WENT TO FLOOR/WITH NO BRAKE ACTION. VEHICLE HOPPED A CURB AND STRUCK WROUGHT IRON FENCE. CONSUMER PLACED VEHICLE IN REVERSE AND GOT IT OFF CURB, THEN INTO PARK. VISIBLE DAMAGE TO FRONT BUMPER & LICENSE PLATE, POSSIBLE DAMAGE TO UNDERCARRIAGE. IRON FENCE WAS TWISTED/ BENT AND DISCONNECTED FROM GATED ENTRANCE. CONTACTED DEALERSHIP AND TOW TRUCK WAS DISPATCHED. TOW TRUCK DRIVER SCOTT"FROM LA COSTA TOWING NOTED THAT THE BRAKE PEDAL WAS SOFT, AND WENT TO THE FLOOR WHEN HE STARTED THE VEHICLE. TRAVELED TO DEALERSHIP IN SECOND CAR, ASSISTANT SERVICE MANAGER STEVE ADAMS COMMENTED THAT BECAUSE WE ALLEGED A MANUFACTURING DEFECT VEHICLE SHOULD NOT HAVE BEEN TOWED TO THEIR LOCATION BECAUSE IT MIGHT BE AN ADMISSION OF LIABILITY. VEHICLE WAS RETAINED AT TOYOTA CARLSBAD LOT . CONSUMER WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE TOMORROW MORNING TO SCHEDULE AN ENGINEER TO EXAMINE THE VEHICLE AND DETERMINE WHETHER OR NOT THERE WAS A MANUFACTURING DEFECT. TO DATE, NO WORK HAD BEEN DONE ON THE VEHICLE. CONSUMER DID NOT KNOW EXACTLY WHAT CAUSED THE FAILURE OR WHAT WAS NECESSARY TO CORRECT IT. CONSUMER PURCHASED THE VEHICLE NEW IN FEBRUARY 2004, AND IT HAD APROXIMATELY 7500 MILES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10103038December 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I STEP ON THE GAS THERE IS A PAUSE. TOYTOTA SAYS IT'S AN IDENTIFIED PROBLEM WITH THE TRANSMISSION. WHEN I HIT THE GAS, THE CAR SHOULD MOVE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101321December 15, 2004
STRUCTURE:BODY:DOOR
WHEN THE MANUAL SLIDING DOOR WINDOW WAS OPEN THE DOOR WOULD NOT STAY IN THE OPEN LOCKED POSITION. IF THE CONSUMER WAS PARKED ON A HILL THE DOOR WOULD NOT STAY OPEN AND CLOSED ON THE CHILDEN EXITING THE VEHICLE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102816December 13, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ATTEMPTED TO START OUR 2004 TOYOTA SIENNE VAN IN THE DRIVEWAY OF OUR HOME. THE VAN DIED IMMEDIATELY AFTER STARTING AND COULD NOT BE RESTARTED AFTER SEVERAL ATTEMPTS. MY WIFE REMOVED OUR 3 AND 4 YEAR OLDS WHO WERE STRAPPED IN THE THIRD ROW AND USED ANOTHER VEHICLE TO GET THEM TO SCHOOL. RETURNED AN HOUR LATER WITH A FRIEND WHO WAS GOING TO HELP START CAR. WHILE ATTEMPTING TO START THE VAN, A STRONG ODOR OF GASOLINE WAS SMELLED AND IT WAS DISCOVERED THERE WAS A MASSIVE GAS LEAK AND GASOLINE WAS POURING OUT FROM UNDER THE VAN. ATEMPTS TO START THE VEHICLE WERE STOPPED IMMEDIATELY. THE VAN WAS TOWED TO WINDWARD TOYOTA IN KANEOHE, HAWAII. THE SERVICE TECHNICIAN WHO INSPECTED THE VAN TOLD MY WIFE THE SERVICE TECHNICIAN WHO DID THE GAS TANK/FUEL LINE DURING THE RECALL WARRANTY SERVICE DID NOT REATTACH THE GAS LINE TO THE TANK PROPERLY PROBABLY SINCE THEY WERE RUSHING TO PERFORM RECALL WARRANTY SERVICE ON MANY VEHICLES. THIS WAS THE SECOND VAN AT THIS DEALERSHIP HE KNEW OF BEING SERVICED FOR THE EXACT SAME PROBLEM. HIS EXPLANATION WAS UNACCEPTABLE AND WE DECIDED TO REVIEW NHTSA WEBSITE. UPON REVIEWING COMPLAINTS ON NHTSA WEBSITE, WE DISCOVERED THERE WERE 9 OTHER REPORTED INCIDENTS INVOLVING MASSIVE GAS LINE/TANK FAILURE. WE FOUND THIS ALARMING SINCE WE REVIEWED OVER 100 COMLAINTS FILED ON THE 03 SIENNA,AND 04 RAV, SEQUOIA, TUNDRA, AND 4RUNNER. NO OTHER VEHICLE REPORTED ANY FUEL TANL/LINE PROBLEMS. A FUEL LEAKAGE PROBLEM CAN HAVE CATASROPHIC RESULTS ESPECIALLY SINCE YOUNG CHILDREN IN CAR SEATS ARE OFTEN IN THE THIRD ROW. WE NO LONGER FEEL SAFE OWNING AND DRIVING THIS VAN AND WANT TOYOTA TO PURCHASE VAN BACK FROM US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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