Toyota Sienna Complaints

9,048 consumer complaints on file.

#10111696February 17, 2005
AIR BAGS
VEHICLE WAS TURNING INTO AN INTERSECTION GOING LEFT. AN ON COMING VEHICLE GOING ABOUT 45 MPH AND HIT VEHICLE "A" ON THE DRIVER SIDE FRONT QUARTER PANEL. THE AIR BAGS FAILED TO DEPLOY. VEHICLE WAS TOWED BY THE LOCAL POLICE DEPARTMENT. PROVIDE FURTHER DETAILS. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10110641February 16, 2005
SEAT BELTS
THREE SHOULDER STRAP SEAT BELTS IN MY 2000 TOYOTA SIENNA HAVE FAILED. THEY ARE FROZEN AND INOPERABLE. THE DEALER SAYS HE WILL REPLACE AT $200 PER SEATBELT. OTHER THAN THAT THERE IS NOTHING HE CAN DO TO REPAIR THE SEATBELT. THE VEHICLE IS USELESS WITHOUT SEATBELTS. I AM AFRAID THAT THE OTHER 3 WILL FAIL ALSO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107438February 16, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT LOW SPEEDS THE VEHICLE WENT INTO NEUTRAL THEN HESITATED WHEN ATTEMPTING TO ACCELERATE. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111504February 15, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
THE VEHICLE OVERHEATED AND CAUSED THE ENGINE TO SEIZE WHILE DRIVING 45 MPH. CONSUMER AND HIS CHILDREN WERE LEFT STRAINED FOR SEVERAL HOURS BEFORE HELP ARRIVED. VEHICLE WAS TOWED TO THE DEALER, WHO D REPLACED THE RADIATOR, WHICH WAS COVERED UNDER A RECALL. CONSUMER STATED HE WAS NEVER NOTIFIED OF THIS RECALL.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10111530February 15, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS CHECK LIGHT REMAINED ON, WHICH THE CONSUMER WAS INFORMED BY THE OWNER'S MANUAL THAT BRAKES MAY NOT OPERATE PROPERLY. MANUFACTURER WILL NOTIFIED BY OWNER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110565February 15, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
(1) 2 YEAR OLD DAUGHTER PUSHED THE BUTTON TO CLOSE THE AUTOMATIC SLIDING DOOR ON OUR 2004 TOYOTA SIENNA. IT CLOSED ON HER HAND. (2) THE DOOR FAILED TO REOPEN AUTOMATICALLY, COMPRESSING IT FOR APPROXIMATELY 30-60 SECONDS UNTIL IT COULD BE OPENED MANUALLY. HER HAND WAS SO SWOLLEN IT WAS UNUSABLE FOR A WEEK. NOTHING WAS BROKEN. (3) CORRECTIVE MEASURE WAS TO DISABLE THE AUTOMATIC DOOR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10110509February 14, 2005
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY TOYOTA SIENNA 2004 MINIVAN AUTOMATIC SLIDING DOORS HAVE FAILED TO OPEN ON EIGHT SEPARATE OCCASIONS SINCE NOVEMBER OF 2004. THE DOORS ARE FROZEN SHUT AND CANNOT EVEN BE OPENED MANUALLY. I HAVE THREE SMALL CHILDREN AND HAVE BEEN FORCED TO HAVE TWO CRAWL IN THROUGH THE REAR TAILGATE OVER THE SEATS OR HAVE THEM CLIMB IN THE DRIVER OR PASSENGER DOOR AND THEN OVER THE SEATS. I HAVE TO LIFT A INFANT IN AN INFANT SEAT INTO THE CAR IN THE SAME MANNER. ONCE YOU TRY TO OPEN THE DOORS THEY FAIL TO RECLOSE COMPLETELY SO WHILE I AM DRIVING THE DOOR OPEN ALARM IS BEEPING BECAUSE THE DOORS ARE NOT FULLY CLOSED, EVEN WHILE THEY STILL CANNOT BE OPENED. I FEEL IT IS A SAFETY ISSUE TO DRIVE WITH THE CHILDREN IN THE REAR THIS WAY, THEY COULD NOT GET OUT QUICKLY IN THE EVENT OF A CRASH OR EMERGENCY AND I AM UNSURE IF THE DOOR IS "OPEN" WHILE WE ARE DRIVING WHILE IT IS BEEPING AND UNABLE TO OPEN/CLOSE. I CALLED THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO TO FIX THIS PROBLEM. THE SERVICE DEPARTMENT TOLD ME THAT THEY HAD A HANDFUL OF SIENNAS IN DURING THE LAST FREEZE BECAUSE PEOPLE HAD MANUALLY RIPPED THE DOOR HANDLES OFF TRYING TO OPEN THE DOORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110995February 7, 2005
ENGINE AND ENGINE COOLING
VEHICLE STALLED WHILE DRIVING. DRIVER WAS ABLE TO PULL OVER, AND TRIED TO RESTART VEHICLE BUT WAS UNABLE TO DO SO. AFTERWARDS, DRIVER HAD THE VEHICLE TOWED TO THE DEALER, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111036February 7, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
CONSUMER IS UNABLE TO OPEN ALL FOUR DOORS FROM THE OUTSIDE. ALL THE HANDLES ARE BROKEN. CONSUMER HAS TO GO THROUGH THE REAR HATCHBACK WINDOW TO GET INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092130February 7, 2005
ENGINE AND ENGINE COOLING
CONSUMER STATED ENGINE SENSOR LIGHT CONTINUED TO COME ON. CONSUMER WAS CONCERNED THAT ENGINE WILL FAIL WHILE DRIVING. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109839February 4, 2005
FUEL SYSTEM, GASOLINE
I BOUGH A 2002 TOYOTA SIENNA NEW IN 2001. THE WARRANTY RAN OUT TWO MONTHS AGO AND NOW I HAVE A PROBLEM. THE PROBLEM IS THE CAR DOES NOT ACCEPT GAS AT THE GAS STATION. I BROUGHT IT TO THE DEALER (PENN TOYOTA - 516-621-6800 ) FOR ITS ANNUAL INSPECTION. I CALLED TO MAKE THE APPOINTMENT AND MENTIONED THE PROBLEM, ALREADY, BEFORE SEEING THE VEHICLE THEY SAID IT WAS THE CHARCOAL CANISTER THAT IS CLOGGED. THEY REPLACED IT AT A COST OF ALMOST 500 DOLLARS. I PAID, LEFT AND WENT STRAIGHT TO A GAS STATION. THE CAR STILL DOES NOT ACCEPT GAS. I RETURNED THE CAR. NOW IT NEEDS TWO MORE PARTS THAT REQUIRE FOUR HOURS OF LABOR AT 85 DOLLARS AN HOUR AND 200 DOLLARS WORTH OF PARTS. I MENTIONED THAT THE PROBLEM HAS NOT GONE AWAY AND THAT THEY REPLACED THE CARBON CANISTER FOR NO REASON. THEY SAID YES IT NEEDED TO BE CHANGED THAT THEY SEE THIS PROBLEM FOUR TO FIVE TIMES A WEEK. NOW WHAT??????? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109802February 3, 2005
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES, AIR BAGS
THE AIR BAG LIGHT ILLUMINATED WHILE DRIVING AND THE SEAT BELT LIGHT WILL NOT COME ON TO INDICATE THAT THE CONSUMER NEEDED TO PUT HIS SEAT BELT ON. THE DEALER WAS NOTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109246January 31, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
VEHICLE WAS GOING AT APPROXIMATELY 45 MPH AND INADVERTENTLY THE AIR BAGS DEPLOYED. OWNER CONTACTED THE MANUFACTURER, AND WAS TOLD TO TAKE IT TO THE NEAREST TOYOTA DEALERSHIP. HOWEVER, THE OWNER HAD NOT TAKEN THE VEHICLE TO DEALER FOR INSPECTION. OWNER IS STILL WAITING FOR A RETURN PHONE CALL FROM THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108307January 31, 2005
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TOYOTA SIENNA 2003 BRAND NEW CAR THE BATTERY LEAK AND CAUSE THE RADIATOR DAMAGE DEALER STATE THAT THIS IS NOT A WARRATY REPAIR. THIS IS A WARRANTY REPAI AND THATS WHAT THE LEMON LAW SAYS . THE DEALER WHICH IS BAY RIDGE TOYOTA AND MAN WHO IS MANAGER TOM SCARPACCI SAYS THIS IS NOT WARRANTY REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108142January 28, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
FRONT PASSENGER WHEEL STARTED TO VIBRATE. AFTER APPROXIMATELY 1 MILE, ALL (5) WHEEL STUDS SHEARED OFF, AND WHEEL FELL OFF OF VEHICLE. LUG NUTS DID NOT APPEAR TO BE LOOSE PRIOR TO STUDS SHEARING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107517January 19, 2005
STRUCTURE:BODY:ROOF AND PILLARS
ON TWO SEPARATE INCIDENTS AND IN TWO SEPARATE CAR WASH ESTABLISHMENTS, THE SUNROOF ON MY 2004 SIENNA JUST PURCHASED IN JULY '04 LEAKED. INCIDENT #1 BOTH MY HUSBAND AND I WITNESSED THE BACK EDGE OF THE SUNROOF OPEN UP WHILE GOING THROUGH THE DRYING PROCESS AND HENCE THE H2O THAT WAS ON TOP OF THE ROOF AND GLASS TRAVERSED AROUND THE EDGES AND INTO THE CAR. INCIDENT #2 I WAS NOT WATCHING FOR A SIMILAR OCCURRENCE BUT I RECEIVED A BATH OF WATER ON TOP OF MY HEAD, COAT AND LAP. I EXAMINED THE SUNROOF AND IT WAS WET ON AT LEAST 3 SIDES (2 SIDES AND BACK SIDE). UPON LEAVING AND THEN BRAKING H2O CAME DOWN AROUND AND THROUGH THE OPENINGS SURROUNDING THE MAP LIGHTING IN BETWEEN THE TWO FRONT SEATS. WHEN I TOOK THE VEHICLE TO THE DEALER THEY TOLD ME THAT MY SUNROOF IS OPERATING NORMALLY AND THAT A CAR WASH IS NOT A NORMAL CONDITION. I DISAGREED W/THEM. THEY SUBJECTED THE VEHICLE TO HIGH PRESSURE WATER BUT DID NOT RE-CREATE THE PROBLEM BECAUSE THEY DID NOT TAKE THE VEHICLE THROUGH A CAR WASH. THEY WERE QUESTIONED ON THIS. THEY'RE STILL CONTENDING THAT MY CAR IS FINE. I SAY IT IS NOT, A SUNROOF ON A 2004 VEHICLE W/LESS THAN 10K MILES SHOULD NOT LEAK OR OPEN UP. INVESTIGATING THIS WOULD BE APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107519January 19, 2005
STEERING
THE STEERING ON THE 2004 SIENNA LACKS PRECISION AND REQUIRES CONSTANT CORRECTIONS. UPON CORRECTING IT APPEARS TO HAVE AN UNDERDAMPED BUT RESPONSIVE RESPONSE THAT CREATES AN UNSTABLE FEELING WHILE DRIVING. THE PROBLEM IS EXEMPLIFIED DURING WINDY DAYS WHERE ABOVE NORMAL CORRECTIONS ON NON WINDY DAYS BECOME EXTREME CORRECTIONS ON WINDY DAYS. IN HEAVY TRAFFIC THIS BECOMES A VERY STRESSFUL DRIVING CONDITION. WHEN ALL OTHER DRIVING RESPONSIBILITIES ARE THROWN INTO THE MIX IT IS VERY CHALLENGING TO DRIVE THE VEHICLE. TOYOTA'S CHOICE OF STEERING COMPONENTS ARE INFERIOR RELATIVE TO THEIR ADVERTISED QUALITY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107536January 19, 2005
AIR BAGS:SIDE/WINDOW
VAN WAS "T-BONED" ON PASSENGER SIDE BY LARGE PICKUP TRUCK PROBABLY GOING 45 MPH OR SO. TRUCK HIT FRONT SIDE PANEL AND PASSENGER DOOR. ESTIMATED DAMAGE AT THIS POINT OVER $14,000. PASSENGER HAD TO BE EXTRICATED BY JAWS OF LIFE AND SUFFERED FRACTURED PELVIS AND FACE LACERATIONS. NEITHER THE SIDE CURTAIN AIR BAG NOR SIDE SEAT AIR BAG WENT OFF. I CONTACTED TOYOTA YESTERDAY AND THEY SAID THEY WOULD CONTACT TO ME WITHIN 3 BUSINESS. I THINK THERE IS A PROBLEM WHETHER THEY SAY (A) IT SHOULD HAVE GONE OFF AND DIDN'T OR (B) THAT IT SHOULD NOT HAVE GONE OFF WITH THIS TYPE OF CRASH. VAN HAS NOT YET BEEN REPAIRED. ONE ISSUE IS WHETHER I SHOULD WAIT TO HAVE IT REPAIRED. DIGITAL PICTURES OF VAN ARE AVAILABLE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10103186January 19, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER IS ABLE TO SHIFT GEARS WITHOUT THE KEY IN THE IGNITION SWITCH. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106542January 18, 2005
EQUIPMENT
THE DVD PLAYER IN THE REAR HAS BEEN ADVERTISED TO BE FOR ALL PASSENGERS IN THE REAR SEATS. IT ALSO CLEARLY HAS TWO POSITIONS TO THE SCREEN AND APPEARS TO HAVE BOTH POSITIONS SO THAT WHEN CHILDREN OF LEGAL SIZE AND AGE ARE SITTING IN THE MIDDLE AREA THEY CAN SEE THE SCREEN VS IT LOOK LIKE A NEGATIVE (PHOTO FILM). THE DVD SCREEN IN OUR NEW SIENNA DOES NOT WANT TO STAY IN THE REAR-MOST POSITION. THE SCREEN CAN NOT BE VIEWED FROM THESE MIDDLE SEATS UNLESS A PERSON IS AS TALL AS THE HEAD RESTS W/OUT THE SCREEN BEING IN THIS REAR-MOST POSITION. HENCE I DRIVE AND CONSTANTLY REMOVE MY HAND FROM THE WHEEL, CHANGE MY STATURE AND FOCUS OF DRIVING TO REPOSITION THE SCREEN BECAUSE WITH EVERY BUMP OR EXPANSION JOINT MY CHILD REQUESTS, "PUT IT BACK PLEASE." "PUT IT BACK PLEASE." "PUT IT BACK PLEASE". TOYOTA TOTES QUALITY BUT THIS IS POOR DESIGN AND IT WILL GET WORSE AS THE CAR LOOSENS FROM WEAR. I DON'T BELIEVE THAT THIS IS WHAT WAS INTENDED FOR THE DESIGN. THE DEALER STATES THAT IT'S OPERATING NORMALLY. I ASKED FOR A TECHNICAL BULLETIN DESCRIBE THE DESIGN OF THE ENTERTAINMENT SYSTEM. THIS HAS NOT BEEN PROVIDED TO DATE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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