Toyota Sienna Complaints

9,048 consumer complaints on file.

#10102378December 8, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
I OWNED A 2001 TOYOTA SIENNA LE THAT I BOUGHT USE IN APRIL 2004. THREE WEEKS AGO, AS I WAS DRIVING ON AN EXPRESSWAY AT A SPEED OF 55 MPH, MY HOOD JUST POPPED OPENED AND HIT MY WINDSHIELD WITH A FORCE OF DYNAMITE. LUCKILY I DIDNT GET PANIC AND LOOKED THROUGH THE CLEARANCE AT THE BOTTOM OF THE ARCHED HOOD AND SLOWLY STOPPED THE VEHICLE ON THE SIDE OF THE ROAD. NOBODY GOT HURT. WHEN I TOOK MY VEHICLE TO THIS DEALER, THEY FOUND THE SECONDARY HOOD LATCH WAS FAULTY AND WAS LEFT OPENED THAT SUPPOSED TO PREVENT THE HOOD TO COME LOOSE IN CASE SOMEONE LIFT THE HOOD OPENER FROM INSIDE BY MISTAKE. (THERE IS A TENSION SPRING IN LATCH MECHANISM THAT KEEPS THE HOOK ENGAGED TO KEEP THE HOOD FROM FREEING WAS NOT STRONG ENOUGH) I ASKED THE DEALER IF THIS FAULTY LATCH WOULD BE COVERED UNDER TOYOTA SAFETY PROGRAM BUT WAS REFUSED AND PAID FOR IT OUT OF MY POCKET. I HAVE INFORM TOYOTA ABOUT THIS INCIDENT AS WELL AS TO ADVISE TO TAKE IT SERIOUSLY AND AT LEAST PAY FOR MY REPAIR COST OF THE LATCH AND OTHER DAMAGES DONE TO MY CAR DUE TO THIS INCIDENT. I COULD HAVE LOST CONTROL OF MY VEHICLE AND HAD RUN INTO SOMEONE ELSE. I AM IN MECHANICAL ENGINEERING PROFESSION AND WOULD SUGGEST TAKING A DEEPER LOOK INTO THIS PROBLEM SINCE I KNOW ANOTHER PERSON WHO HAD IDENTICAL PROBLEM WITH THE SAME MODEL YEAR. BUT TOYOTA CORPORATION, AFTER WRITING THEM TWICE INSISTS THEIR VEHICLES HAVE NO PROBLEM. MAY BE OTHER PEOPLE DOESNT WANT TO TAKE TIME TO WRITE WHAT THEY HAVE FACED. BUT TWO SIMILAR INCIDENTS CANNOT BE A CO-INCIDENT. I WANT THIS REPORT TO BE KNOWN TO OTHER 2001-TOYOTA SIENNA OWNERS SO THEY BECOME AWARE OF THIS SEEMINGLY SMALL UN- REPORTED BUT DEADLY PROBLEM THANKS SYED N MASOOD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102329December 7, 2004
VISIBILITY:WINDSHIELD, VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING TO FLORIDA NOTED THAT THERE WERE STAINS ON BOTH WINDSHIELDS EITHER FROM A MANUFACTURERS DEFECT OR FROM THE WINDSHIELD WASHER SOLVENT WHICH APPEARED TO BE OF GEL CONSISTENCY. WHEN CHECKED BY THE DEALERSHIP I WAS TOLD IT WAS HARD WATER STAINS BUT THEY WERE UNABLE TO REMOVE THE STAINS. WHEN INSPECTED BY THE MANUFACTURERS REP AT THE DEALERSHIP HE REFUSED ANY AID. THESE STAINS PRESENT A SAFETY HAZARD WHEN DRIVING AT NIGHT AND IN BAD WEATHER. NOTHING IS BEING DONE TO CORRECT THIS PROBLEM. THIS IS THE THIRD STAGE OF THE DISPUTE PROCESS FOR ME AND TOYOTA IS NOT ACKNOWLEDGING ANY RESPONSIBILITY FOR THE PROBLEM THAT EXISTS. THIS MAKE VERY UNSAFE DRIVING CONDITIONS ESPECIALLY ON INTERSTATES LIKE 95 WHEN WE HEAD SOUTH FOR THE WINTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102204December 6, 2004
WHEELS:RIM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
ALUMINUM ALLOY RIMS APPARENTLY EXPAND AND CONTRACT WITH TEMPERATURE CHANGES, CAUSING LEAKS IN TIRES. SOMETIMES PRESSURE DROPS 2-3 LBS. BUT SOMETIMES IT DROPS TO DANGEROUS LEVELS (15 LBS. OR EVEN LESS). SOMETIMES THE TIRE PRESSURE MONITOR ALERTS AND SOME TIMES IT DOES NOT, EVEN AT DANGEROUS LOW LEVELS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102149December 4, 2004
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT THE TOYOTA SIENNA ON JULY 4 2003. I RECEIVED A RECALL NOTICE WITHIN A MONTH AND HAD REPAIR DONE ON AUGUST 29, 2003. THE GASOLINE TANK REPAIR WAS DONE INCORRECTLY, RESULTING IN ME BEING STRANDED AWAY FROM MY HOME, WITH TWO KIDS IN THE CAR, WITH GASOLINE OOZING ALL OVER THE GROUND. THIS WAS A CLEAR FIRE HAZARD. THEN IN OCTOBER 2004, I WAS DRIVING ON THE HIGHWAY, THE DRIVER SIDE WINDOW CAME OUT OF THE FRAME. THE DEALERSHIP AGREED IT WAS MANUFACTURER'S DEFECT AND FIXED IT. I FELT VERY UNSAFE DRIVING HOME IN THAT CAR. E NOW HAVE RECEIVED A RECALL NOTICE ABOUT STEERING FLUID HOSE DEFECT AND RADIATOR DEFECT. WITH 5 DEFECTS IN ONE YEAR AFTER BUYING A NEW CAR I FEEL IT IS A SAFETY HAZARD TO DRIVE THIS VEHICLE WITH TWO KIDS. THIS IS ALSO THE CAR I USE FOR COMMUTING. I CANNOT RELY ON THIS VEHICLE ANY MORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100815November 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
NO THROTTLE RESPONSE FOR ABOUT 2 SECONDS, OCCURES ALL THE TIME, MOST NOTICEABLE ON A ROLLING STOP AT A YEILD SIGN. SEVERAL NEAR ACCIDENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100691November 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE BRAKES PADS ON MY 2004 SIENNA HAD TO BE REPLACED AT 15,000 MILES. WAS TOLD BY THE SERVICE ADVISOR HE HAS SEEN SIENNAS COMING IN AT 10,000 MILES FOR BRAKE JOBS. A TOYOTA TECHNICIAN TOLD ME THE REASON FOR THIS WAS BECAUSE TOYOTA WAS USING SOFTER PADS SO THE BRAKES CAN BE QUITERER. THIS IS A VERY EXPENSIVE JOB FOR SOMETHING THAT SHOULD LAST INTO THE 30,000 MI. RANGE. THIS IS VERY DISSAPOINTING COMING FROM TOYOTA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101753November 29, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
UPON DEPRESSING THE BUTTON FOR BOTH SLIDING DOORS CONSUMER HAS TO PUT BODY AGAINST IT TO MAKE IT DISENGAGE. CONSUMER DOES NOT HAVE A PROBLEM WITH CLOSING THE DOOR. THE EXTERNAL HANDLER WILL NOT RELEASE THE LOCK TO OPEN THE DOOR. TOOK VEHICLE TO DEALER AND HAD THE DOORS GREASED. BUT, IT DID NOT HELP THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100707November 29, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 SIENNA HAS 26,000 MILES ON IT AND HAS A LOUD ENGINE KNOCKING WHEN ACCELERATING AT CERTAIN SPEEDS. IT HAS BEEN DOING IT FOR ABOUT THE LAST 6000 MILES. AT 20,000 MILES, SCOTT CLARKES TOYOTA IN CHARLOTTE TOLD ME TO USE A BETTER GRADE GASOLINE, WITH NO RESULTS. AT 24,000 MILES, THEY TOLD ME I HAVE SPARK KNOCK AND NEED TO DRIVE THE CAR AT HIGHER SPEEDS MORE OFTEN. (I DRIVE MOSTLY IN THE CITY). READING THE OTHER COMPLAINTS ABOUT SLUDGE, I THINK THIS IS RELATED, SINCE THEY TOLD ME MY OIL WAS SLUDGEY TOO. I THINK THIS PROBLEM NEEDS TO BE INVESTIGATED AND RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103244November 22, 2004
SUSPENSION
THE VEHICLE NEEDED NEW TIRES DUE TO FRONT END BEING OUT OF ALIGNMENT. THE CONSUMER REQUESTED INFORMATION ABOUT THE PREMATURE TIRE WEAR PROBLEM ON LATE MODEL TOYOTA SIENNA. *BF *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076017November 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE SHIFTING GEARS THE GEAR SHIFTER BECAME LOOSE AND BROKE. THIS CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. *AK THE GEAR SHIFTER BROKE WHEN PLACED IN PARK. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101238November 17, 2004
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CONSUMER NOTICED THAT WHILE BACKING OUT THE REAR VIEW NAVIGATOR SYSTEM FAILED TO APPEAR ON THE DASHBOARD. THE POSITION OF THE CAMERA FAILED TO COME ON ITS OWN. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SENSOR NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAD NOT BEEN RESOLVED AND RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096594November 17, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
THE AIR BAG LIGHT REMAINED ILLUMINATING WHILE DRIVING. THE DEALER INFORMED THE CONSUMER THE VEHICLE WAS NOT COVERED UNDER A RECALL. *JB THE SEAT BELT LIGHT WOULD COME ON AND THE SEAT BELTS TENSIONERS WERE FOUND INOPERATIVE. THE AIR BAG LIGHT WOULD STAY ON DUE TO SENSOR FAILURE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100010November 16, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN ATTEMPTING TO ACCELERATE AFTER BRAKING/SLOWING DOWN THERE IS A PERIOD OF SEVERAL SECONDS WITH NO RESPONSE FROM THE THROTTLE AND THEN SUDDENLY THE VEHICLE JERKS HARD AND ACCELERATES. WHEN MERGING INTO TRAFFIC THIS CAN POSE A SERIOUS SAFETY ISSUE. THE TOYOTA DEALER ADVISES THIS IS A NORMAL CONDITION AS THE VEHICLE "DRIVES BY WIRE" AND HAS NO MECHANICAL THROTTLE LINKAGE. THIS VEHICLE DIDN'T HAVE THIS ISSUE WHEN WE PURCHASED IT. THIS PROBLEM DEVELOPED AFTER WE HAD DRIVEN IT FOR A WHILE AND HAS PROGRESSIVLY GOTTEN WORSE. OTHER MANUFACTURERS ALSO USE THE DRIVE BY WIRE COMPONENTS AND DO NOT HAVE THIS PROBLEM I FIND IT HARD TO BELIEVE THAT TOYOTA CONSIDERS THIS A NORMAL CONDITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100024November 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS TRYING TO BACKUP, WHEN SHE PUT THE VAN IN GEAR AND PUSHED THE GAS, NOTHING HAPPENED. SHE LET HER FOOT OF THE GAS AND THE 2005 VAN STARTING ROLLING. SHE THEN APPLIED THE BRAKES, BUT THEY DID NOT WORK, THE BRAKES WENT COMPLETELY TO THE FLOOR. SHE THEN ROLLED DOWN A VERY STEEP BACKWARDS AND HIT A TREE, THIS IS A BIG PROBLEM< TOYODA BETTER DO SOMETHING BEFROE SOMEONE DIES. BUT MY GUESS IS THAT SOMEONE ALREADY HAS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10100036November 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS ATTEMPTING TO BACKUP UP WHEN SHE PUT THE VAN IN REVERSE IT DID NOT MOVE. SHE TOOK HER FOOT OF THE GAS THE VAN STARTED ROLLING BACKWARDS. WHEN SHE APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR AND WOULD NOT STOP. SHE THEN ROLLED BACKWARDS DOWN A 75-80 DEGREE BANK FOR ABOUT 75-100 YARDS. ALONG SHE WAS KEPT PUMPING THE BRAKES BUT THEY CONTINUED TO FAILED. AT THE END OF HER TRIP THE VAN SLAMMED BACKWARDS INTO A TREE, CAUSING INJURY, AND BIG DAMAGE TO THE VAN. THIS REALLY DID HAPPEN ! AFTER ALL THIS IS TO STRANGE TO BE MADEUP. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10098821November 14, 2004
EQUIPMENT:MECHANICAL, TRAILER HITCHES
I BOUGHT A 2004 TOYOTA SIENNA VAN, PUT A HITCH ON IT AND IT SCRAPES THE GROUND GOING OVER SPEED BUMPS, STEEP DRIVEWAYS, ETC WITHOUT ANY LOAD ON THE HITCH MOUNT. THE VEHICLE SHOULD BE EQUIPPED WITH AIR SHOCKS IF TOYOTA WANTS TO ADVERTISE THAT THE VAN CAN TOW TRAILERS. THIS IS A DESIGN FLAW DUE TO THE TRUNK SPACE REQUIRED FOR STOWING THE REAR FOLDING SEATS. A HITCH CAN NOT BE MOUNTED ANY HIGHER OR CLOSER TO THE BUMPER BECAUSE OF THE SEAT STORAGE AREA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098750November 12, 2004
AIR BAGS, SEAT BELTS
WE WERE IN AN AUTOMOBILE ACCIDENT RECENTLY AND HAVE A QUESTION ABOUT NEEDING TO REPLACE THE SEAT BELTS AND POSSIBLY QUESTION OF MALFUNCTION OF AIRBAGS. OUR TOYOTA SIENNA VAN WAS GOING ABOUT 35 MPH AND HIT STRAIGHT-ON A CAR THAT TURNED IN FRONT OF US HITTING THE DRIVER SIDE WITH EXTENSIVE DAMAGE WITH ESSENTIALLY NO BRAKING. ESSENTIALLY THE TOYOTA SUSTAINED A FRONT IMPACT COLLISION. THE AIRBAGS DIDN'T DEPLOY AND OUR REPAIR MECHANIC IS TELLING US THIS IMPACT WAS NOT SUFFICIENT TO DEPLOY AIRBAGS. THE DRIVER AND PASSENGER OF THE TOYOTA SUSTAINED CHEST INJURIES, KNEE INJURIES, WITH GENERALIZED PAIN, ESPECIALLY NECK, SHOULDERS, AND BACK. WE THINK THERE IS SOMETHING WRONG WITH THE AIRBAGS NOT DEPLOYING AND THE SEAT BELTS INVOLVED IN THE ACCIDENT SHOULD BE REPLACED. OUR AUTO MECHANIC IS TELLING US THAT AIRBAGS DID NOT DEPLOY BECAUSE OF INSUFFICIENT IMPACT, AND THE SEAT BELT DOES NOT NEED TO BE REPLACED. CAN YOU HELP US HOW WE GET THE CORRECT ANSWERS? SCOTT S. LEE 949-295-0438 CELL 949-598-3302 WORK [email protected]. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10098510November 9, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOORS ON THE 2003 TOYOTA SIENNA VAN MAY LOCK AND PROVE UNABLE TO OPEN FROM THE INSIDE OR OUTSIDE, TRAPPING OCCUPANTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099670November 9, 2004
SEATS:FRONT ASSEMBLY:RECLINER
CONSUMER STATED THAT WHEN THE BRAKES WERE APPLIED THE PASSENGER FRONT SEAT MOVED ABOUT A 1/4". MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE. HOWEVER, AFTER TESTING THE BRAKES AND THE MOVEMENT OF THE SEAT, MANUFACTURER TOLD CONSUMER THAT THIS WAS NORMAL, AND THAT OTHER VEHICLES WERE SIMILAR. CONSUMER WAS VERY DISAPPOINTED WITH THE RESULTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101138November 3, 2004
INTERIOR LIGHTING
THE DOOR WAS LEFT AJAR WHICH CAUSED THE BATTERY TO GO DEAD. THE VEHICLE WAS SUPPOSED TO BE DESIGNED SO THAT THE INTERIOR LIGHTS SHUT OFF AFTER TWENTY MINUTES IF THE IGNITION WAS OFF AND ANY DOORS ARE LEFT OPEN. *NM THE CONSUMER WAS TOLD THAT THIS FEATURE WAS ONLY AVAILABLE IN CANADIAN OR AUSTRALIAN VEHICLES. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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