Toyota Sienna Complaints

9,048 consumer complaints on file.

#10161198July 1, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ACCELERATING FROM 5-10 MPH, VAN HESITATES AND THEN JERKS FORWARD TRYING TO FIND CORRECT GEAR OR CATCH UP. THIS IS ESPECIALLY DANGEROUS ON SNOW/ICE. TOOK TO LOCAL DEALER 3 TIMES AND WAS TOLD ALL OF TOYOTA'S 5-SPEED TRANSMISSIONS DO THIS AND MY SIENNA WASN'T AS BAD AS OTHERS. THE DEALERSHIP DID REPROGRAM COMPUTER AND I COULD TELL NO DIFFERENCE. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD OR /WOULD DO. I COMPLAINED TO TOYOTA HEADQUARTERS AND STILL GOT NOWHERE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161130June 30, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: THE CONTACT STATED THE BUTTON USED TO OPEN THE SLIDING DOORS JAMMED. THE OCCUPANTS IN THE BACK SEAT WERE UNABLE TO EXIT THE VEHICLE. THE DEALERSHIP HAS BEEN ALERTED. UPDATED 7/25/2006 - THE CONSUMER LUBRIACTED THE BUTTON AND NOW THE DOOR WORKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161148June 30, 2006
STRUCTURE:BODY:DOOR
DT*: THE CONTACT STATED IN HOT, HUMID WEATHER, THE REAR DOORS WERE CLOSED AND WOULD NOT OPEN. IF THE OPENED, THEY WOULD NOT CLOSE. THIS PROBLEM OCCURRED INTERMITTENTLY. THE DEALER HAS REPLACED THE DRIVER SIDE OPENER WITH NO SUCCESS. THE DEALER CAN NOT DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161039June 29, 2006
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
I HAVE 1998 TOYOTA SIENNA. WHEN OPENING THE REAR DOOR THE HANDLE BROKE OFF IN MY HAND! IN LOOKING FOR THE REPLACEMENT PART ON THE WEB I SEE THAT MANY OWNERS HAVE THIS PROBLEM. IT LOOKS LIKE A SERIOUS DESIGN FLAW, AND DANGEROUS BECAUSE IN AN ACCIDENT THE REAR DOOR CAN'T BE OPENED AT ALL! WHAT CAN BE DONE ABOUT THIS? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160727June 26, 2006
VISIBILITY:WINDSHIELD, STRUCTURE
I HAVE A 2002 TOYOTA SIENNA VAN. LAST YEAR THE DRIVER'S SIDE RUBBER HOLDING AND SEALING THE WINDSHIELD CAME OUT. ALLOWING WATER INTO THE CAR UNDER AND AROUND THE STEERING COLUMN. TOYOTA CHARGED ME FOR THE REPAIR AND SAID IT WAS A FLUKE. YESTERDAY, THE PASSENGER SIDE FAILED AGAIN ALLOWING WIND AND WATER INTO THE CAR. I HAVE SINCE LEARNED OF ANOTHER SIENNA OWNER THAT HAD THE SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160689June 25, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
OUR 2004 TOYOTA SIENNA SUDDENLY STOPPED AND LOST POWER. FUEL STARTED LEAKING UNDERNEATH THE CAR. THE FIRE DEPARTMENT ARRIVED AND SAID A FUEL HOSE HAD COME UNDONE. I TOOK THE CAR TO SPRINGFIELD TOYOTA AND THEY SAID IT MIGHT BE RELATED TO A PREVIOUS RECALL ON FUEL TANK REPLACEMENT. THEY DID NOT KNOW IF A TSB WAS OUT ON THIS. A VERY UNSAFE POTENTIAL. TOYOTA REPLACE THE FUEL LINE AND REPLACED A CRACKED CLIP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160357June 21, 2006
EQUIPMENT
I SECURED A BOX SPRING TO THE FACTORY INSTALLED ROOF RACK. THIS LOAD WAS WITHIN THE OWNERS MANUAL SPECS FOR WEIGHT AND SIZE LIMITS. AT APPROXIMATELY 45 MPH THE RACK SHEARED AT THE CONNECTION POINT WHERE THE RAIL THAT RUNS FROM BACK TO FRONT MEETS THE PLASTIC FOOT WHICH MOUNTS TO THE ROOF WITH 2 BOLTS AND EXPANSION NUTS. THE BOX SPRING FLEW OFF THE TOP OF THE VEHICLE AND WENT SKIDDING DOWN THE ROAD AND WAS DAMAGED BEYOND REPAIR. SO FAR THE DEALERSHIP HAS REFUSED TO REPAIR OR REPLACE THE ROOF RACK. ACCORDING TO THEM A BOX SPRING PUTS TO MUCH STRESS ON THE RACK AND SHOULD NOT HAVE BEEN LOADED ON THE VEHICLE. THE OWNERS MANUAL DOES NOT MAKE ANY MENTION OF THIS AND THERE ARE NO SAFETY LABELS ON THE RACK ITSELF. THIS LOAD ACCORDING TO THE MANUAL WAS ACCEPTABLE. IT WAS FORTUNATE THAT THERE WERE NO VEHICLES BEHIND ME AT THE TIME. THE BOX SPRING COULD HAVE CAUSED SERIOUS INJURY OR DEATH IF IT HAD HIT ANOTHER VEHICLE. WHEN I FIRST CALLED THE DEALER AFTER THE PROBLEM I ASKED ONLY WHETHER THE ROOF RACK SHOULD BE ABLE TO HANDLE HAVING A FULL SIZE BOX SPRING ON IT. THE PERSON I ASKED TOLD ME IT WOULD BE ABLE TO HANDLE THE LOAD. I THEM LET THEM HIM KNOW WHAT HAPPENED. NOW THEY ARE SAYING IT WASN'T DESIGNED FOR THIS. BUT IT SHOULD HAVE BEEN ABLE TO WITHSTAND THE PRESSURE AND STRESS CREATED BY THIS ITEM. IT VERY WELL COULD HAVE BEEN A CANOE, KAYAK, BICYCLE OR ANY NUMBER OF OTHER ITEMS AND ALSO AT SPEEDS MUCH GREATER THAN THE 45 MPH THAT I WAS TRAVELING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159813June 14, 2006
SUSPENSION, STEERING
SHORTLY AFTER PURCHASING MY 1999 TOYOTA SIENNA MINIVAN, IN MAY, 1999, I NOTICED A SEVERE PULLING TO THE RIGHT. I COULD NOT LET GO OF MY STEERING WHEEL FOR EVEN A SECOND OR THIS VEHICLE WOULD PULL. I TOOK IT TO OUR LOCAL TOYOTA DEALERSHIP (NEILL SANDLER IN MURFREESBORO, TN) AND THEY SAID THERE WAS NOTHING WRONG WITH IT. I TOOK IT ANOTHER DEALER AND THE LADY WORKING THERE JUST ACTED LIKE IT WAS IN MY HEAD. LATER I TRIED TAKING IT TO THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY WOULD NOT DIAGNOSE IT SINCE I HAD TAKEN IT TO THE OTHER DEALERSHIP - WOULD NOT EVEN LOOK AT THE PROBLEM. RIGHT BEFORE THE WARRANTY EXPIRED, IN 2002, MY HUSBAND TOOK IT TO THE LOCAL DEALER AND THE LADY THERE STILL ACTED LIKE WE WERE CRAZY. LUCKILY, THE SERVICE MANAGER OVERHEARD OUR CONVERSATION AND OFFERED TO DRIVE THE VEHICLE. AFTER RETURNING FROM HIS DRIVE, HE STATED THAT IT WAS THE WORSE DRIVEN VEHICLE HE HAD EVER BEEN IN. THEY ENDED UP BENDING THE FRAME AS THE PROBLEM COULD NOT BE "SOLVED" ANY OTHER WAY AND HE ALSO SUGGESTED THAT AFTER BUYING NEW TIRES IT WOULD BE BETTER, AND IT WAS, FOR A WHILE. SINCE THAT TIME, WE HAVE CONTINUED TO HAVE TROUBLE WITH IT, AND HAVE PURCHASED AT LEAST THREE SETS OF FRONT TIRES FOR THE VEHICLE. IT CONTINUES TO PULL AND WE JUST THOUGHT THAT IT MIGHT BE WORTH MENTIONING AFTER SEEING YOUR WEBSITE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159598June 12, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SECOND FAILURE OF WINDOW ELECTRIC MOTORS. FIRST OCCURRED APPROXIMATELY ONE YEAR AGO--DRIVER'S SIDE MOTOR REPLACED. SECOND IS CURRENT. WAS TOLD BY DEALER THAT MOTOR WOULD HAVE TO BE REPLACED ON PASSENGER SIDE. WAS TOLD NO RECALL OR SERVICE BULLETINS ISSUED BY TOYOTA EVEN THOUGH DEALERS SERVICE PEOPLE SAID WINDOW MOTOR FAILURES WERE COMMON IN TOYOTAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159636June 12, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
2005 TOYOTA SIENNA XLE - CRUISE CONTROL WILL NOT HOLD WHEN GOING DOWNHILL. DEALER CHECKED IT, CONTACTED TOYOTA TECH. SUPPORT. THEY WERE TOLD THIS MODEL IS NOT DESIGNED FOR CRUISE CONTROL TO HOLD GOING DOWNHILL! I CONTACTED TOYOTA VIA E-MAIL AND WAS TOLD THE SAME THING. I HAVE OWNED MANY CARS AND NEVER HAVE HAD CRUISE CONTROL NOT HOLD ON A DOWNHILL ROAD. IT WILL BE SET AT 60 AND CONTINUE GOING AS HIGH AS 80 WHEN BRAKES APPLIED. THIS IS A DANGER, DEFECT, SOMETHING IS NOT RIGHT WITH SUCH A DESIGN. I AM PUTTING IN A RECENT DATE, BUT IT HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. NUMBER OF FAILURES IS ON-GOING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159496June 9, 2006
STEERING
PROBLEM WITH STEERING SYSTEM IN 2004 TOYOTA SIENNA. NOISE IN STEERING. TOYOTA REPAIR SHOP INDICATED STEERING INTERMEDIATE NEEDS TO BE REPLACED BECAUSE IT WAS BAD. I BELIEVE STEERING SYSTEM IS A MANUFACTURING DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159317June 8, 2006
EQUIPMENT ADAPTIVE/MOBILITY
DT*: THE CONTACT STATED THE ADAPTIVE WHEEL CHAIR LIFT FAILED TO RETRACT INTO THE VEHICLE AFTER THE FUSE BLEW. THERE IS NO MANUAL OPTION TO RETRACT THE LIFT ONCE THE POWER IS INTERRUPTED. EVERY TIME THIS OCCURRED THE VEHICLE HAD TO BE TAKEN BACK TO THE BRUNO INSTALLATION SHOP FOR RESETTING. THE SEAT COMPUTER WAS RESET EACH TIME. THE LIFT IS A BRUNO LIFT-UP POWER MOBILITY SEAT WITH THE MODEL NUMBER OF TAS 5000 L.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159263June 7, 2006
SEAT BELTS:REAR/OTHER
OUR POOL IS TWO BLOCKS FROM OUR HOUSE AND WITH THE THIRD ROW SEATS FOLDED DOWN IN OUR TOYOTA SIENNA MINIVAN, WE OFTEN LET OUR CHILDREN (AGES 5 AND 7) SIT IN THE BACK TO RIDE HOME. WHEN LEAVING THE POOL ON MAY 29, THERE WAS AN ADULT FRIEND IN THE FRONT PASSENGER SEAT AND FOUR CHILDREN (AGES 5,5,7 AND 8) IN THE BACK. WHEN WE WERE ALMOST HOME, ONE CHILD SAID THAT THE 7 YEAR OLD WAS STUCK. THE ADULT PASSENGER TURNED AND SAW THAT THE SIDE SEAT BELTS FOR THE THIRD ROW WERE WRAPPED AROUND HIS NECK AND TIGHT. WHEN WE STOPPED THE VAN AND OPENED THE TAILGATE, WE DISCOVERED THAT HE HAD PULLED BOTH SIDES OUT FAR ENOUGH TO ACTIVATE THE RACHET MECHANISM, PUT THE BELTS FROM EACH SIDE AROUND HIS NECK AND TIGHTENED THEM TO A POINT HE COULD NOT GET THEM OFF. WHEN WE TRIED TO HELP, WE FOUND OUT WE COULD NOT GET HIM OUT. WITH THE RACHET MECHANISM ACTIVATED, THE BELTS HAVE TO GO ALL THE WAY BACK IN BEFORE THEY RELEASE AGAIN. SINCE HE HAD USED ONE FROM EACH SIDE THAT IS FASTENED AT BOTH ENDS, THIS COULD NOT BE DOWN WITHOUT STRANGLING THE CHILD. THE ONLY WAY WE COULD GET HIM OUT WAS TO GO IN THE HOUSE AND GET SCISSORS, THEN CUTTING THE SEAT BELT. LUCKILY WE WERE HOME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159005June 5, 2006
SERVICE BRAKES, AIR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BRAKES SQUEALED WITHIN DAYS OF PURCHASING NEW SIENNA 8-SEAT MINI-VAN. IT WAS RETURNED TO BE FIXED TO DEALER WHO "GLAZED" THE BRAKES. WITHIN DAYS THEY WERE SQUEALING AGIN. IT WAS AGAIN RETURNED TO DEALER WHO REPLACED REAR DRUMS AND SHOES. WITHIN A FEW DAYS THE BRAKES WERE SQUEALING AGAIN. IT WAS TAKEN TO A SECOND DEALER WHO AGAIN REPLACED REAR DRUMS AND SHOE BUT WITHIN 24 HOURS, THE BRAKES WERE AGAIN SQUEALING. IT HAS LESS THAN 4000 MILES AND HAS HAD LESS THAN A WEEK WHEN THE BRAKES HAVE NOT BEEN SQUEALING. ADDITIONALLY, IT TAKES EXCESSIVE FORCE TO CLOSE BACK HATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159045June 5, 2006
TIRES
DT*: THE CONTACT STATED WHILE DRIVING ROAD DEBRIS WAS RAN OVER CAUSING A FLAT TIRE. THE TIRE PRESSURE SENOR DID NOT INDICATOR THERE WAS A FLAT TIRE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THE TIRE WAS UNABLE TO BE REPAIRED DUE TO THE DAMAGE. THE MANUFACTURER WAS NOT ALERTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158703May 31, 2006
AIR BAGS
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH A VEHICLE PULLED OUT AT AN INTERSECTION RESULTING IN THE CONTACT'S VEHICLE HITTING THE OTHER VEHICLE IN THE SIDE. THERE WAS PRE-IMPACT BRAKING. THIS WAS A FRONTAL IMPACT. THE FRONT END OF THE VEHICLE WAS PUSHED UP TO THE ENGINE, HOWEVER THE AIR BAGS FAILED TO DEPLOY. THE SEAT BELTS WERE IN USE HOWEVER INJURIES WERE SUSTAINED TO THE DRIVER. THE AIR BAG WARNING LIGHT DID NOT ILLUMINATE. THE DEALERSHIP AND MANUFACTURER HAVE NOT BEEN ALERTED. THE POLICE WERE ALERTED TO THE SCENE AND A REPORT WAS FILED. THE POLICE REPORT STATED THERE WERE NO INJURIES. UPDATED 07/28/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10158518May 30, 2006
WHEELS:RIM, EQUIPMENT
THREE YEAR AGO I BOUGHT 4 SPORTIVA WHEELS FOR MY 1998 TOYOTA SIENNA. THE MODEL OF THIS WHEEL WAS MILANO. ON MAY 25, 2006 MY WIFE WAS DRIVING HOME WITH MY 5 YEAR OLD KID AND ON ROAD 116 KM 0.2 LAJAS, PUERTO RICO ONE OF THE WHEELS BROKE IN THE CENTER AND MY WIFE LOST CONTROL OF THE MINIVAN FOR A FEW SECONDS. HOPEFULLY SHE AND MY SON DON'T HAVE ANY INJURIES BUT SHE WAS VERY SCARED. IF SHE WERE DRIVING AT MUCH HIGHER SPEED AT THAT TIME MY WIFE AND KID COULD HAVE BEEN KILLED. SHE WAS DRIVING AT 25 MPH BECAUSE IT WAS A TURN. MY CAR HAS DAMAGE TO THE FRONT FENDER, BRAKE DISK, FRONT AXLE, TIRE ETC... THE REST OF THE WHEELS ARE CRACKED IN THE SAME AREA. I'M WRITING THIS COMPLAINT BECAUSE SOMEBODY THAT HAVE THIS WHEELS CAN DIE AND I WILL HAVE TO SPEND MUCH MONEY TO FIX MY CAR. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10158219May 24, 2006
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
(1) NEW TOYOTA SIENNA 2005 NAVIGATION SCREEN CRACKED. SCREEN INTERMITTENTLY INOPERABLE, SCREEN WAS PRESSED SEVERAL TIMES IN ORDER OPEN TO OPEN DVD ENTRANCE . (2) NAVIGATION LCD SCREEN IS WORKING, BUT THE TOUCH SCREEN IS NOT (CRACKED) (3)TOOK TO A LOCAL TOYOTA DEALER , TOYOTA IN GENERAL SAID THEY WOULD NOT FIX IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157739May 17, 2006
SUSPENSION
DT*: THE CONTACT STATED THE ORIGINAL TIRES FOR THE VEHICLE WERE BALD AT 17,000 MILES. THE DEALERSHIP REPLACED THE TIRES WITH ANOTHER BRAND; THOSE TIRES ARE NOW BALD AT 30,000 MILES AND NEED TO BE REPLACED. THERE HAS BEEN NO INSPECTION FOR THE PROBLEM WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157760May 17, 2006
ENGINE AND ENGINE COOLING
VEHICLE HAS EXCESSIVE SPARK KNOCK AT LOW SPEEDS, STARTING FROM A STOP AND AT NORMAL DRIVING SPEED WHEN ENGINE IS UNDER A LOAD. SPARK KNOCK WORSE WHEN ENGINE IS WARMED UP AND DURING WARM WEATHER. CHANGING OCTANE LEVEL DOES NOT HELP SPARK KNOCK. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS BOUGHT IN APRIL 2005. VEHICLE HAS BEEN BACK TO THE DEALER SEVERAL TIMES TO TRY TO FIX THE ISSUE TO NO AVAIL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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