Toyota Sienna Complaints

9,048 consumer complaints on file.

#10166640August 27, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OWN A 2004 TOYOTA SIENNA AND THE LIFTGATE STRUTS HAVE FAILED. NO INJURIES AS OF 8/27/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166605August 26, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR HATCH UNEXPECTEDLY FELL ONTO HEAD. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10166566August 25, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SLIDING DOOR MECHANISM SOMETIMES CLOSES BUT MOST OF THE TIME IT STARTS TO CLOSE AND THEN OPENS ON ITS OWN. THE DRIVER'S SIDE SLIDING DOOR BEGAN DOING THE SAME THING RECENTLY. I USUALLY HAVE TO THROW MY BODY WEIGHT INTO THE DOOR TO ACTUALLY CLOSE IT. IT'S SUPPOSED TO BE AUTOMATIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166472August 24, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR HATCH FAILS WHEN TRYING TO OPEN THE HATCH CAUSING THE HATCH TO FALL AND BECAUSE OF THE WEIGHT COULD CAUSE SERIOUS INJURY IF SOMEONE IS ATTEMPTING TO GET ITEMS OUT OF THE BACK OF THE VAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166337August 23, 2006
SEAT BELTS
DRIVER SEAT BELT WILL, AT TIMES, NOT RETRACT DUE TO CLOTH BECOMING JAMMED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166372August 23, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE SLIDING DOOR ON MY SIENNA SYMPHONY JUST QUIT WORKING. THE DOOR WAS OPENED AUTOMATICALLY AND JUST QUIT CLOSING USING THE SAME 'AUTO OPEN/CLOSE BOTTOM'. I HAVE NOT BEEN ABLE TO USE THE AUTO SYSTEM SINCE. MY BIGGEST CONCERN IS SINCE THEN THE DOOR CANNOT BE OPENED MANUALLY FROM INSIDE AND ONE HAS TO GET OUT TO OPEN FROM OUTSIDE. THIS IS VERY DANGEROUS IN CASE OF AN EMERGENCY AND THE LEAVING THE VAN BECOMES LIFE AND DEATH SITUATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166084August 21, 2006
STRUCTURE:BODY:TAILGATE
THE LIFTGATE ON MY 2004 TOYOTA SIENNA MINIVAN, WHICH IS EQUIPPED WITH A AUTOMATIC OPENING AND CLOSING FEATURE, WILL SOMETIMES START TO CLOSE WHEN IT IS IN THE OPEN POSITION. ALTHOUGH I REPORTED IT AS ONE INCIDENT DATE PER YOUR FORM BELOW, THE PROBLEM REALLY OCCURS INTERMITTENTLY THROUGHOUT THE WINTER SEASON. THE PROBLEM SEEMS TO ALWAYS OCCUR ONLY WHEN THE TEMPERATURE IS BELOW FREEZING. BOTH MY WIFE AND I HAVE HIT OUR HEAD ON NUMEROUS TIMES WHEN WE ARE UNPACKING THE CAR FROM THE REAR AND THE LIFTGATE STARTS TO CLOSE WITHOUT ANY PROMPTING FROM US. I REPORTED THE CAR TO THE DEALER ONCE AND THEY TOOK A LOOK AT IT AND COULD FIND NO PROBLEMS. ONCE AGAIN, THE PROBLEM SEEMS TO BE TRIGGERED BY THE COLD WEATHER. TOYOTA NEEDS TO BE RESPONSIBLE AND FIX THE PROBLEM BEFORE SOMEONE LOOSES AND EYE OR POTENTIALLY GETS KILLED BY WALKING FULL SPEED INTO THE CLOSING LIFTGATE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10166039August 20, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 SIENNA HATCH FAILING (LIFT-GATE STRUTS). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166060August 20, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2004 TOYOTA SIENNA VAN TAILGATE DROPS, HYDRAULIC NOT FUNCTION FELL ON MY HEAD IT IS PERMANENTLY MALFUNCTIONING. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10165763August 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 SIENNA .SINCE I BOUGHT IT , TRANSMISSION IS JERKY, STICKY,JUMPY AND ERRATIC TRANSMISSION MOVEMENT WHEN YOU SUDDENLY STOP AND TRY PROCEED. VISITED DEALER FOUR TIMES RECALIBRATED TWICE. NOW NOT ONLY ORIGINAL PROBLEMS PERSIST IN ADDITION TRANSMISSION SHIFTS MAKE A LOUD NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165787August 17, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I WENT TO PUT BOXES IN THE REAR OF MY 2005 TOYOTA SIENNA LE AND AS SOON AS I LIFTED THE DOOR, IT FELL ON MY HEAD. AFTER LOOKING AT THE DOOR, I NOTICED WHAT APPEARED TO BE OIL ON MY BUMPER AND THE GROUND RIGHT BELOW WHERE THE STRUTS HOLDING THE DOOR WERE. IT WORKED PERFECTLY FINE THE PREVIOUS DAY, BUT I AM CONCERNED THAT THIS REALLY COULD HAVE INJURED MY CHILDREN IF IT WERE THEM OPENING THE DOOR. THE DOOR WILL NO LONGER STAY UP BY ITSELF AND IT IS A VERY HEAVY DOOR. THERE WAS ABSOLUTELY NO INDICATION THAT THERE WAS A PROBLEM WITH THE DOOR PRIOR TO THIS. I CALLED THE DEALERSHIP AND SINCE I AM OUT OF WARRANTY, I WILL HAVE TO PAY FOR THE REPLACEMENT. ON TOP OF THAT, THEY HAVE REPLACED THE STRUT SO I ALSO WILL HAVE TO PAY FOR NEW BRACKETS. THE 2004 HAVE A TSB ON THAT VERY PART, WHY NOT THE 2005?? ISN'T IT THE SAME PART?? *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10165604August 16, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
FAILURE OF REAR LIFTGATE STRUT CAUSING LIFTGATE TO IMMEDIATELY CLOSE WE HAVE A 2005 TOYOTA SIENNA WITH A POWER REAR LIFTGATE. WHEN ONLY ONE STRUT FAILED, AS SOON AS THE DOOR WAS OPENED, IT NO LONGER HAD ENOUGH PRESSURE TO KEEP THE DOOR OPEN. AS THE THE DOOR BEGAN TO FALL, THE POWER CLOSING MECHANISM BEGAN TO PULL IT CLOSED. IN OTHERWORDS, AS SOON AS THE DOOR WAS OPENED, IT BEGAN TO AUTOMATICALLY CLOSE. FORTUNATELY THERE WERE NO INJURIES--IT JUST GAVE US A SCARE. TO CORRECT THIS FAILURE, THE DEALER IS REPLACING THE STRUTS SO THAT THE DOOR WILL REMAIN UP WHEN OPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165505August 15, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA REAR HATCH HYDRAULICS NO LONGER HOLD UP THE HATCH. THE COST TO REPLACE THESE IS $167.71 EACH!! I HAVE HAD NUMEROUS OTHER PROBLEMS ALREADY WITH THE VEHICLE IN THE TWO YEARS I HAVE OWNED IT....CRACK IN RADIATOR, FAILED MOTOR ON AUTOMATIC WINDOW, DRIVE SHAFT HAD TO BE REPLACED...WAND WITH WIPERS ETC..HAD TO BE REPLACED. I AM BEGINNING TO THINK I GOT A LEMON. BUT THE HYDRAULICS ON THE HATCH...AFTER ONLY TWO YEARS. FOUND AN ARTICLE THAT THIS WAS BEING INVESTIGATED BY YOU GUYS INVOLVING APPROXIMATELY 400,000 VEHICLES. HAS THERE BEEN ANY RESOLUTION TO THIS? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165205August 11, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
(1) WE HAVE A 2004-2005 TOYOTA SIENNA XLE WITH THE BACK HATCH THAT OPENS AND CLOSES AUTOMATICALLY. WE USED OUR BACK HATCH REGULARLY AND IT HASN'T BEEN MISUSED. WE HAVE OPENED IT USING THE KEYLESS REMOTE, THE CEILING MOUNTED KEYPAD, AND MANUALLY. HOWEVER, OUR HATCH HAS NOT BEEN WORKING PROPERLY SINCE FEBRUARY 2006. (2) WHEN WE USE THE BUTTON ON OUR KEYLESS REMOTE OR ON THE CEILING MOUNTED KEYPAD, THE HATCH OPENS BUT AS SOON AS IT REACHES THE MAXIMUM HEIGHT, IT AUTOMATICALLY CLOSES. WHEN IT ENCOUNTERS AN OBSTACLE, IT DOES NOT OPEN AGAIN AS IT SHOULD, BUT RATHER CONTINUES TO CLOSE UNLESS EXTREME FORCE IS APPLIED. I HAVE BEEN TRAPPED BY THE DOOR ON SEVERAL OCCASIONS AND MY DAUGHTER (AGE 3) WAS ALMOST PINNED BY THE DOOR AS WELL. WHEN WE TRY TO OPEN THE DOOR MANUALLY, THE AUTOMATIC HATCH DOES NOT WORK AT ALL SO WE HAVE TO PROP THE DOOR OPEN WITH A LARGE WOODEN STAKE OR TRY TO HOLD IT OPEN WITH ONE HAND WHILE ATTEMPTING TO PLACE ITEMS IN THE TRUNK WITH THE OTHER HAND. AT TIMES THE STAKE HAS FALLEN CAUSING THE DOOR TO SLAM SHUT QUICKLY. ALSO, AT A CERTAIN HEIGHT, THE DOOR WILL JUST BEGIN TO CLOSE AUTOMATICALLY EVEN THOUGH I AM ATTEMPTING TO HOLD IT OPEN. I FIND THIS SITUATION TO BE EXTREMELY DANGEROUS AND HAVE AVOIDED USING OUR BACK HATCH WHENEVER POSSIBLE. IN ADDITION, THE AUTOMATIC SIDE DOORS ARE ALSO SUPPOSED TO REOPEN IF THEY ENCOUNTER AN OBSTACLE, BUT I HAVE FOUND THAT THIS IS NOT THE CASE. THEY REQUIRE A GREAT AMOUNT OF FORCE TO REOPEN. THE DOORS HAVE ALMOST SHUT ON OUR CHILDREN SEVERAL TIMES. HAD I NOT BEEN STANDING RIGHT THERE TO FORCE THE DOOR OPEN, THEY WOULD HAVE BEEN PINNED. I AM VERY CONCERNED ABOUT THE DANGER OF THIS SITUATION AS WELL. (3) WE ATTEMPTED TO FIX THE BACK HATCH EARLIER THIS SPRING, BUT THE SERVICE DEPARTMENT DID NOT HAVE THE PART AND SAID IT WOULD TAKE 30 DAYS B/F IT WOULD COME IN. WE HAVE NOT TAKEN IT BACK, PARTICULARLY B/C THE COST OF REPLACING THE PART WAS $300+ WHICH IS TOO EXPENSIVE FOR US AT THIS POINT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165039August 9, 2006
TIRES:TREAD/BELT
I HAD TWO INCIDENTS OF TIRE FAILURE ON THE HIGHWAY WHERE THE TIRES JUST CAME APART AT SPEEDS OF 70 MPH. THE FIRST TIRE HAD ABOUT 40K MILES ON IT AND THE 2ND TIRE HAD 50K MILES ON IT. I HAD A CLOSE CALL, BUT NO ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165055August 9, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
2004 TOYOTA SIENNA LIFTGATE CLOSING AUTOMATICALLY AND STRIKING THE OWNER'S HEAD; PROBLEM OCCURRED INTERMITTENTLY. AT TIMES THE OPEN DOOR WAS ACTIVATED, THE DOOR BEGAN TO CLOSE, DIDN'T CLOSE COMPLETELY, WOULD RE-OPEN AND CLOSE AGAIN UNTIL FORCED PHYSICALLY INTO AN UPRIGHT POSITION WITH SOME FORCE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10164564August 4, 2006
ELECTRICAL SYSTEM
THE LCD DISPLAY ON THE CD/RADIO GETS GARBLED WHENEVER THE VEHICLE IS IDLING AND THE A/C IS SET TO MAX. ALL OCCURRENCES WHERE WHEN THE VEHICLE WAS IDLING AND NO AMOUNT OF TURNING IT OFF AND ON WOULD RECTIFY THE ISSUE. HOWEVER, IF THE VEHICLE WERE SWITCHED OFF AND ON THE LCD WOULD GO BACK TO NORMAL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164153August 2, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
JULY 15, 2006 NOTED THAT REAR HATCH WOULD NOT RISE WHEN COMMANDED NOR WOULD IT STAY UP WHEN OPENED MANUALLY. TOOK TO AUTHORIZED DEALER SHOP AND WAS TOLD THAT BOTH REAR HATCH STAYS (STRUTS) HAD LEAKS AND WOULD NEED TO BE REPLACED. QUOTE WAS 430$+ FOR REPAIR. VEHICLE IS LESS THAN 36 MONTHS OLD, BUT HAS MORE THAN 36,000 MILES. FOUND SIENNA OWNERS WEBSITE ON INTERNET WHICH DIRECTED ME TO TOYOTA TECHNICAL SERVICE BULLETIN #BO003-4. IDENTIFIES THIS PART AS A KNOWN DESIGN DEFICIENCY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163856July 29, 2006
UNKNOWN OR OTHER
1) DRIVING ON HIGHWAY AT 65 MPH AND TOOK A ROCK THAT PUNCTURED MY AC CONDENSER ON MY 2004 TOYOTA SIENNA RESULTING IN AC FAILURE. 2) TOOK TO DEALER AND TOLD IT WAS NOT COVERED UNDER MY WARRANTY. THEY WOULD HAPPILY FIX IT FOR $862. *JB 3) DEALER TOLD ME I SHOULD HAVE HAD A FRONT BRA OR SCREEN COVERING MY GRILL BECAUSE THE CONDENSER WAS EXPOSED. I TOLD THEM IF THEY MADE ME AWARE OF THIS DESIGN PROBLEM WHEN I BOUGHT THE VEHICLE I WOULD HAVE. REPLACEMENT CONDENSER FOR $495, LABOR WILL COST OVER $350. NOT SOMETHING YOU WOULD EXPECT FOR A FAIRLY NEW CAR UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163783July 28, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED AND CAR COULD NOT BE MOVED OUT OF TRAFFIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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