Toyota Sienna Complaints

9,048 consumer complaints on file.

#10549860October 28, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SPARE TIRE BECAME DETACHED FROM THE VEHICLE CAUSING THE CONTACT TO DRIVE OVER THE TIRE AND EXPERIENCE A FAILURE WITH THE BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE SPARE TIRE CABLE WAS CORRODED AND CONSEQUENTLY CAUSED DAMAGE TO THE BRAKING SYSTEM. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) BUT WAS ADVISED BY THE MANUFACTURER THAT THE RECALL HAD EXPIRED AND THEY WOULD NOT HONOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549735October 27, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10549616October 26, 2013
AIR BAGS
MY 2006 TOYOTA SIENNA VAN HAS AN SRS LIGHT THAT INTERMITTENTLY COMES ON. I HAVE SEEN NO RESOLUTION FROM TOYOTA. I UNDERSTAND THAT THE SRS IS DISABLED WHEN THE LIGHT IS ON, THUS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549628October 26, 2013
AIR BAGS
AFTER INSTALLING NEW BATTERY, AIR BAG LIGHT GOES OFF INTERMITTENTLY. VEHICLE INVOLVED IN 2 ACCIDENTS, BUT NO ONE EVER CLEARED THE AIR BAG LIGHT. MOVING FRONT SEATS BACK AND FORTH ALSO AFFECT THE AIR BAG LIGHT. EVENTUALLY LIGHT WENT OUT AND ASSUMED EVERYTHING OKAY. MOVEMENT OF SEATS HAVE BROUGHT THE LIGHT BACK ON AND THIS TIME, STAYS SOLID. FAILED STATE INSPECTION FOR THE AIR BAG LIGHT. CODES FOUND B0111 AND B0150. RESEATED CONNECTORS UNDER THE PASSENGER SEAT = NO CHANGE. WIRING UNDER SEATS IS SUBSTANDARD AND POORLY DESIGNED. IT IS EASY TO SEE HOW THE WIRING CAN BECOME EASILY DAMAGED DURING NORMAL USE. NO PROTECTIVE CASINGS AROUND CONNECTORS TO PROTECT THE WIRES FROM ACCIDENTAL BUMPING/CORROSION. SOMETHING NEEDS TO BE DONE ABOUT THIS RECURRING PROBLEM. VERY POOR QUALITY ASSURANCE IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549037October 23, 2013
STEERING
STEERING OIL LEAK ON PASSENGER SIDE FOUND DURING ROUTINE OIL CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549245October 23, 2013
AIR BAGS, STRUCTURE:BODY
I WAS TRYING TO PARK MY VAN INSIDE A CAMPSITE, DRIVING AT APPROX 1.2 MPH WHEN MY VAN TOOK OFF LIKE A ROCKET. I COULDN'T STOP THE CAR EVEN BY BRAKING. LUCKILY MY VAN WENT INTO A DITCH, AIRBAGS OPENED UP, VAN WENT DOWN THE DITCH AND CAME UP AT AN ANGLE AND STOPPED. I WAS BADLY HURT AND PASSED OUT FOR FEW MINUTES, TAKEN TO A LOCAL HOSPITAL EMERGENCY ROOM. THE 16 PAGE REPORT ORDERED BY TOYOTA THRU' A 3RD PARTY CLEARLY SHOWED THAT THE CAR WENT FROM 1.2 MPH TO 31.5 MPH, ENGINE RPM WENT FROM 800 TO 4800 RPM IN 4.2 SECS. I CHECKED WITH A REPUTABLE AUTO MECHANIC. HE COMMENTED THAT NO ONE CAN MANUALLY RAMP THE ENGINE RPM TO 4800 RPM. IT IS CLEARLY AN ISSUE WITH TOYOTA'S ELECTRONIC SYSTEM. TOYOTA HAS DENIED ANY ISSUE WITH THEIR CAR IN A LETTER TO ME.I WANT THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMIN TO TAKE MY CASE AGAINST TOYOTA. I WILL BE GLAD TO EMAIL THE REPORT AND TOYOTA LETTER TO YOU. PLEASE REPLY SOON. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10548955October 22, 2013
AIR BAGS
THE PASSENGER AIRBAG CONTROL IS INTERMITTENT, WHEN A PASSENGER IS SEATED IN THE PASSENGER FRONT SEAT, THE AIRBAG MANY TIMES IS TURNED OFF. THE VEHICLE HAS BEEN TAKEN TO TOYOTA 2X FOR THIS PROBLEMS AS THEY POINT TO SEAT BELT LATCH, THE LAST TIME AFTER 2 WEEKS OF THE SYSTEM NOT WORKING, IT STARTING WORKING PROPERLY AGAIN. IT WORKED FOR A MONTH CORRECTLY AND SINCE STARTED WORKING AGAIN. THIS HAS BEEN GOING ON FOR OVER A YEAR NOW NOT KNOWING IF THE PASSENGER AIRBAG WILL WORK IN A CRASH. TOYOTA CLAIMS THE AIRBAG IS CONNECTED TO THE LATCH OF A SEATBELT WHICH WAS PROVEN FALSE ON 2008 AND 2012 MODELS, THEY DO NOT KNOW HOW THERE SYSTEM ACTUALLY WORKS, SO HOW CAN THEY BE RELIED ON FIXING IT OR KNOWING IF THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549011October 22, 2013
AIR BAGS
AIR BAG INDICATOR LIGHT HAS BEGUN FLASHING ON THE DASH UNDER NO EXTRAORDINARY CIRCUMSTANCES. WHEN IGNITION IS STARTED THE LIGHT COMES ON AND BLINKS AT A SLOW RATE UNTIL THE CAR IS TURNED OFF. AIR BAGS HAVE NEVER DEPLOYED ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548703October 21, 2013
AIR BAGS
THE SIENNA WAS IMPACTED FROM THE REAR WHEN STOPPED AT A STOP LIGHT. THE REAR, MOVING VEHICLE WAS TRAVELING AT 30-40 MPH. THE TOYOTA SIENNA THEN HAD IMPACT AT THE FRONT INTO ANOTHER VEHICLE. THIS THREE CAR PILE UP RESULTED IN THE SIENNA BEING A TOTAL LOSS/NOT REPAIRABLE. THE AIR BAGS FOR THE FIRST AND THIRD VEHICLES DEPLOYED ON IMPACT, AND NO INJURIES IN THOSE VEHICLES WERE REPORTED. THE AIR BAGS IN THE SIENNA DID NOT DEPLOY, AND RESULTED IN THE DRIVER RECEIVING A SEVERE NECK SPRAIN AND LOWER BACK PAIN. DRIVER WAS TAKEN BY AMBULANCE TO HOSPITAL AND RELEASED WITH WORK RESTRICTIONS FOR THREE DAYS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10548173October 16, 2013
STRUCTURE
DASHBOARD HAS MULTIPLE HAIRLINE CRACKS. A LOT OF 2004 TOYOTA SIENNA HAVE THE SAME ISSUES WHEN I MADE AN ONLINE RESEARCH ABOUT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548002October 15, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE STEEL CABLE FOR THE POWER SLIDING DOOR SNAPPED WHILE DOOR WAS BEING OPENED ELECTRONICALLY. THE RIGHT SIDE SLIDING DOOR WAS UNABLE TO OPEN WIDER THAN A FOOT SINCE THE CABLE SNAPPED WHILE IN OPERATION. PASSENGERS, INCLUDING CHILDREN, HAD TO EXIT THE PARKED VEHICLE THROUGH THE DRIVER'S SIDE SLIDING DOOR INTO ONCOMING TRAFFIC. THE DOOR REMAINED INOPERABLE UNTIL WE WERE ABLE TO CUT THE REMAINING LENGTH OF STEEL CABLE HANGING FROM THE VEHICLE ONTO THE ROADWAY WITH WIRE CUTTERS. THE DOOR NOW IS A MANUAL SLIDING DOOR UNTIL THE ENTIRE MOTOR AND STEEL CABLE SYSTEM CAN BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547869October 14, 2013
STRUCTURE:BODY
RECENTLY STARTED HEARING A POPPING NOISE WHEN OPENING DRIVERS SIDE DOOR. MY HUSBAND, A MECHANIC, INSPECTED DOOR AND NOTED THE WELDING AROUND THE DOOR CHECK ON THE DRIVERS SIDE DOOR IS CRACKED 3/4 WAY AROUND AND NEEDS TO BE REPAIRED. CALLED THE DEALERSHIP WHERE WE PURCHASED THE VAN TO GET MORE INFO AND WAS TOLD THAT THEY HAVE SEEN LOTS OF TOYOTA SIENNA VANS WITH THIS PROBLEM. THEY STATED THERE WAS A SPECIAL SERVICE BULLETIN IN 2007 BUT IT WAS NOW EXPIRED AND THERE WASN'T ANYTHING THEY COULD DO. WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE IN TORRANCE CALIFORNIA. WAS ADVISED TO GET IT FIXED AS THE DOOR CHECK COULD BREAK LOOSE DAMAGING MY VAN, OTHER VEHICLES AND POSSIBLE INJURING SOMEONE. CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD THERE WAS A SERVICE BULLETIN REGARDING THE FAULTY WELDING ON THE DRIVERS DOOR CHECK, BUT THAT WAS EXPIRED. I STATED I NEVER RECEIVED SUCH A BULLETIN OR I WOULD HAVE BEEN MADE AWARE OF THIS PROBLEM AND WOULD HAVE TENDED TO IT. WAS TOLD THEY WERE NOT RESPONSIBLE IF I GOT THE BULLETIN OR NOT. I ASKED WHAT I HAD DONE WRONG IN THE CARE AND KEEPING OF THE VEHICLE. THEY ANSWERED NOTHING. I ASKED WHAT I SHOULD HAVE DONE DIFFERENT REGARDING THE VAN'S DRIVERS SIDE DOOR AND HE ANSWERED ...NOTHING. I TOOK VAN TO BODY SHOP AND THEY CAN WELD IT FOR $650, BUT IT WILL JUST CRACK OUT AGAIN. NEW DOOR WILL BE $2000+. I DON'T SEE HOW THE CONSUMER SHOULD EAT THE COST OF TOYOTA'S FAULTY WELDING/MANUFACTURING, WHEN THERE ARE THOUSANDS OF VEHICLES HAVING THIS SAME EXACT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547627October 11, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE AIR COMING OUT OF THE VENT AS SOON AS I START THE CAR SMELLS LIKE A DIRTY WET TOWEL. THIS SMELL WILL LAST ABOUT 10-15 MINUTES IF I TURN OFF THE AC. TOYOTA SAID THIS IS NOTHING ABNORMAL FROM ANOTHER OTHER SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547496October 10, 2013
STRUCTURE
THIS CAR WAS PURCHASED JUST 14 DAYS AGO AND HAS BEEN IN THE SHOP FOR 4 DAYS OUT OF THAT. IT WAS RAINING OUTSIDE AND WHEN I GOT INTO THE CAR NOTICED THAT WATER WAS LEAKING FROM THE BODY STRUCTURE BETWEEN THE WINDOWS AND WINDSHIELD NEAR THE DRIVERS SEAT. IT WAS DRIPPING CONTINUOUSLY AND I TOOK MY CAR TO SERVICE CENTRE. WOULD HAVE BEEN GLAD IF THERE WAS A WAY ON THIS SITE TO UPLOAD THE PICTURES TO SHOW THE REAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547430October 9, 2013
ENGINE
I HAD A OIL HOSE IN MY VAN GET A HOLE. WHEN IT HAPPENED IT SPILLED OIL ALL OVER AND IN MY OPINION COULD HAVE STARTED A FIRE.THE HOSE IS CONNECTED TO A PIPE AND THE HOSE CANNOT BE REPLACED. THE WHOLE PIPE HAS TO BE REPLACED AND I REPLACED MINE. MY RESEARCH REVEALED THIS IS A FAIRLY COMMON PROBLEM AND THAT THERE IS A TOYOTA SERVICE BULLETIN FOR THIS PROBLEM BUT IN THE BULLETIN THEY CLAIM IT'S FOR SEEPAGE OF OIL. OBVIOUSLY TOYOTA KNOWS THIS IS A PROBLEM AS THE NEW PART I ORDERED IS COMPLETE PIPE WITH NO HOSES. THE PART NUMBER FOR THE PIPE IS 15767. IS THIS SOMETHING THAT CAN BE FURTHER LOOKED INTO AS TO WHY THIS IS NOT A RECALL THAT TOYOTA SHOULD PROPERLY FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547201October 8, 2013
AIR BAGS
THERE WAS NO ACCIDENT, THE SRS WARNING LIGHT CAME ON, BLINKING, INDICATING AN ISSUE WITH THE SYSTEM. I TOOK IT TO MY DEALER, WAS QUOTED A REPAIR OF $1600 FOR A NEW WIRE HARNESS. I DECLINED. I RESEARCHED ONLINE FOR SEVERAL DAYS AND FOUND THAT THIS IS A VERY COMMON ISSUE WITH THIS PARTICULAR TOYOTA MAKE AND MODEL. OFTEN PEOPLE GET THE REPAIR DONE AND THE LIGHT COMES ON WITHIN DAYS. THIS IS A SAFETY ISSUE AND AN ISSUE WITH THE DESIGN OF THE CAR, NOT USER ERROR. I HAVE NEVER BEEN IN AN ACCIDENT, THE AIRBAGS HAVE NEVER BEEN DEPLOYED, SO I CAN'T UNDERSTAND WHY NORMAL USE WOULD CAUSE SUCH AN EXPENSIVE REPAIR. TOYOTA NEEDS TO DO A RECALL OF THIS MAKE AND MODEL OR PROVIDE A FIX THAT WILL WORK. THE WIRE HARNESS FOR THIS MODEL IS UNDER THE FRONT SEATS, WHICH GET MOVED AND JOSTLED DAILY. THE PASSENGER SEAT HAS A BIN THAT SLIDES IN AND OUT DIRECTLY ABOVE THE WIRES FOR THE SRS! I HAVE JOSTLED THE WIRES AND THE LIGHT GOES OFF. SO NOW I DON'T KNOW IF MY AIRBAGS EVEN WORK. THE DEALER WANTS $150 JUST TO TELL ME YES OR NO ON THAT. PLEASE LOOK THROUGH YOUR RECORDS TO FIND MORE OF THESE COMPLAINTS AS I KNOW THEY HAVE BEEN FILED. HERE ARE A FEW WEBSITES WHERE PEOPLE ARE DISCUSSING THE ISSUE: HTTP://WWW.DSLREPORTS.COM/FORUM/R25631560-2006-SIENNA-WITH-FLASHING-SRS-LIGHT HTTP://WWW.SIENNACHAT.COM/FORUM/64-GENERAL-DISCUSSION/5846-2006-SIENNA-AIRBAG-INDICATOR-LIGHT.HTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2006/TOYOTA/SIENNA/AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547337October 8, 2013
STRUCTURE:BODY
AFTER PRESSING THE BUTTON TO OPEN THE POWER SLIDING DOORS, THE CABLE SNAPPED AND WHIPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547041October 7, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFT GATE IS NOT STAYING IN PLACE WHEN LIFTED, IT FALLS ABOUT 10 INCHES AND THEN THE AUTOMATIC DOOR CLOSE ENGAGES. IF YOU TURN OFF THE AUTOMATIC DOOR, THEN IT SLAMS SHUT. THE STRUTS WERE ALREADY REPLACED ONCE UNDER THE FIRST RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546945October 6, 2013
STRUCTURE:BODY:DOOR
WHILE OPENING THE AUTOMATIC, PASSENGER SIDE, REAR SLIDING DOOR, THE CABLE FRAYED AND BECAME STUCK, CAUSING THE DOOR TO STOP MID WAY OPEN. THE DOOR WAS STUCK AND WOULDN'T OPEN OR CLOSE. WE WERE FINALLY ABLE TO GET IT CLOSED, WITH MUCH FORCE, SO THAT WE COULD CONTINUE DRIVING HOME (WE WERE OUT OF TOWN AT THE TIME). WE WERE TOLD BY TOYOTA THAT IT WOULD COST $3000 TO REPAIR THE PROBLEM, AS THE ENTIRE SYSTEM, NOT JUST THE CABLE, WOULD NEED TO BE REPLACED. I ASKED IF THEY COULD JUST MAKE IT SO THAT I COULD OPEN THE DOOR MANUALLY. HAVING A DOOR THAT WON'T OPEN IS A SAFETY HAZARD. THEY SAID NO. I TOOK THE VAN TO A REPAIR SHOP, WHERE THE OWNER CUT THE CABLE AND TOOK IT OUT. THIS ALLOWED THE DOOR TO BE OPENED AND CLOSED MANUALLY. HOW DID HE MANAGE TO DO SOMETHING THAT I WAS TOLD BY TOYOTA WASN'T POSSIBLE? HE DIDN'T CHARGE ME FOR THIS SIMPLE FIX. I HAVE LETTERS THAT I WROTE TO TOYOTA DETAILING WHAT HAPPENED. WE WERE OFFERED A FREE OIL CHANGE FOR OUR TROUBLE, WHICH I DECLINED AS I WILL NOT VISIT A DEALER AGAIN BY CHOICE, AND TOLD WE WOULD HAVE TO REPAIR THE ISSUE OURSELVES. A TOYOTA REP RECENTLY, 2012, TOLD ME THAT THERE ARE MANY COMPLAINTS WITH THIS SAME ISSUE, BUT A RECALL STATUS HAS NOT YET BEEN REACHED OR SET. VERY DISAPPOINTED THAT TOYOTA ALLOWS THIS TO CONTINUE TO HAPPEN. WHAT COULD OWNERS POSSIBLE DO TO MAKE A CABLE SNAP OR BREAK? IT'S OBVIOUS THIS IS A FAULTY DESIGN AND SHOULD BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546839October 5, 2013
ENGINE
VAN SPONTANEOUSLY BEGAN LEAKING OIL. I BROUGHT IT INTO THE DEALER AND WAS TOLD THAT IT WAS THE VVT1 ACTUATOR HOSE. APPARENTLY THIS WAS PART OF A VOLUNTARY RECALL THAT TOYOTA STARTED IN 2010 AND I WAS NEVER NOTIFIED! I CALLED TOYOTA MOTOR CORPORATION AND WAS TOLD THAT THIS WAS IN FACT A DEFECTIVE HOSE BUT BECAUSE IT WAS NOT REPAIRED PRIOR TO THE 3/31/13 DEADLINE THAT TOYOTA WOULD NOT PAY FOR THIS DEFECTIVE HOSE TO BE REPLACED. I AM CERTAIN THAT I WAS NEVER NOTIFIED OF THIS VOLUNTARY AND WORRY THAT MANY OTHER 2008 SIENNA OWNERS ARE UNAWARE OF THIS DEFECTIVE PART AND HENCE WILL NOT HAVE THIS REPAIRED. THIS HOSE IS UNDER PRESSURE AND IF IT GOES COMPLETELY CAR WILL SPEW OIL EVERYWHERE AND SEIZE UP! THIS IS A POTENTIAL FIRE AND SAFELY HAZARD!!! TOYOTA IS VERY AWARE OF THIS PROBLEM! IN THE END MY DEALER AGREED TO COVER THE COST OF REPLACEMENT, BUT I AM FOREVER DISMAYED AT TOYOTA'S LACK OF CONCERN FOR THEIR CUSTOMERS! THIS WAS PART OF CAMPAIGN RECALL 90K-2GR-FE V6 ENGINE OIL HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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