Toyota Sienna Complaints

9,048 consumer complaints on file.

#10654246November 11, 2014
ENGINE AND ENGINE COOLING
FROM THE ONSET OF PURCHASE OF A 2013 TOYOTA SIENNA XLE, THE AIR CONDITIONER HAS EMITTED A FOUL ODOR THAT SMELLS LIKE MOLD. NOR WILL THE A/C SYSTEM ADEQUATELY COOL THE VEHICLE UNTIL BEING DRIVEN SOMETIMES AS LONG AS TEN MILES, IF THEN. WE HAVE BEEN TOLD TO TURN OFF THE A/C BEFORE ARRIVING HOME TO ELIMINATE THE ODOR AND GIVEN A TOYOTA PRINT OUT THAT THIS IS A KNOWN PROBLEM THAT IS SPECIFIC TO THE 2013 TOYOTA SIENNA. ON THE LAST SCHEDULED MAINTENANCE FREON WAS ADDED BUT DID NOT ELIMINATE THE ODOR OR IMPROVED THE A/C OUTPUT. THE FOUL ODOR NEVER GOES AWAY WHILE DRIVING AND MAY BE AN ENVIRONMENTAL HAZARD FOR PERSONS WITH A LUNG OR BREATHING CONDITION. THIS IS A TOTALLY UNACCEPTABLE SOLUTION FOR THE RISK OF BEING EXPOSED TO A POTENTIAL DANGEROUS AND UNKNOWN NOXIOUS FUME TO THE OWNER OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654134November 11, 2014
STEERING
THIS IS MOST LIKELY A KNOWN PROBLEM. I HAVE SPENT THOUSANDS OF DOLLARS TRYING TO GET IT FIXED, AND IT HAS BEEN IN THE SHOP NUMEROUS TIME, INCLUDING A TOYOTA DEALERSHIP SERVICE DEPARTMENT. PROBLEM: VERY UNPREDICTABLE TRACTION CONTROL PROBLEM WHICH IS GETTING WORSE. WHETHER DRIVING DOWN THE INTERSTATE, GOING AROUND A CURVE, OR JUST DRIVING ON SLOWER CITY ROADS, THE TRACTION CONTROL LIGHT AND SENSOR WILL GO OFF - FREQUENTLY LOCKING UP THE STEERING, BREAKING, AND CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS OFTEN CAUSES THE VEHICLE TO SHAKE VIOLENTLY, AND IT HAS EVEN CAUSED THE REAR OF THE VEHICLE TO SLIDE. THE ONLY WAY I HAVE FOUND TO MANAGE THIS IS TO COAST UNTIL IT CLEARS OUT. I AM FEARFUL EVERY TIME I DRIVE IT, ESPECIALLY ON THE HIGHWAY. I FEEL IT IS ONLY A MATTER OF TIME BEFORE I AM INVOLVED IN AN ACCIDENT, ESPECIALLY IF THE ROADS HAPPEN TO BE WET OR ICY. I HAVE SEEN NUMEROUS COMPLAINTS ON THE INTERNET, AND I HAVE FILED A CASE WITH TOYOTA. BACK ON 6-26-14 WHEN I FIRST CONTACTED TOYOTA AFTER NOTHING SEEMED TO FIX THE PROBLEM, I WAS TOLD THEY HAD NO KNOWLEDGE OF THE PROBLEM, AND THERE WERE NO REPORTED PROBLEMS FROM DEALERSHIPS. I JUST SPOKE WITH THEM AGAIN WITHOUT ANY SUCCESS OR NEW INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653780November 10, 2014
STRUCTURE:BODY:DOOR
BOTH SLIDING DOORS ARE NOT WORKING PROPERLY. THEY DO NOT LATCH AND STAY CLOSED. BOTH DOOR HAVE OPENED WHILE VEHICLE WAS IN MOTION. BACK POWER SLIDING DOOR HAS OPENED WHILE THE VEHICLE WAS BEING DRIVEN AT LEAST 10 TIMES. THE BACK NON-POWER SLIDING DOOR IS NOT WORKING EITHER. HOWEVER, THIS ONE WE DO NOT USE AND IT HAS STAYED CLOSED MOST OF THE TIME. IT HAS ONLY OPENED 3 TIMES WHILE DRIVING. THIS IS AN EXTREME DANGER. TOYOTA IS ONLY COVERING PART OF THE COST TO REPAIR BUT I WAS PAST THE 120,000 MILES WHEN MY PROBLEM BEGAN. SO WE ARE LEFT FOOTING THE BILL ON A DEFECT OF TOYOTA'S DOING. I FEEL THIS IS OUTRAGEOUS BECAUSE IT IS A HUGE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654001November 10, 2014
ENGINE
CAR STARTED ROLLING BACK AND GEAR SHIFTED TO REVERSE WHEN IT WAS ON DRIVE GEAR. IT SHIFTED TO GEARS AUTOMATICALLY WITHOUT CHANGING GEARS. WHEN WENT TO DEALER, THEY SAID ITS TRANSMISSION IS FAILED AT 55 K MILES. IT WAS IN WARRANTY AND THEY CHANGED TRANSMISSION BUT WHEN ASKED THEY DIDN'T GIVE ME MUCH DETAILED INFORMATION. MY 1 WORK DAY WAS SPOILED AND INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653263November 7, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING
VEHICLE'S TRACTION CONTROL ENGAGES WITHOUT CAUSE WHEN TRAVELING MORE THAN 35 MPH ON A CURVE OR BEND. ROAD SPEED LIMIT IS SOMEWHERE BETWEEN 55-60 MPH. IF VEHICLE IS TRAVELING MORE THAN 40 MPH, CAR'S TRACTION CONTROL AND BRAKES ENGAGE, SLOWING CAR DOWN TO 35 MPH. ROAD CONDITIONS ARE NORMAL. VEHICLE HAS BEEN SEEN BY LOCAL TOYOTA DEALERSHIP OVER 5 TIMES IN THE LAST YEAR. THEY ARE UNABLE TO DIAGNOSE ISSUE OR REPRODUCE IT. WE HAVE BEEN ALMOST BEEN REAR ENDED DUE TO THIS FAULTY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653001November 6, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE SUBFRAME AND THE SPARE TIRE CARRIER ASSEMBLY WAS RUSTED AND CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES: TEMPORARY/EMERGENCY SPARE TIRE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653017November 6, 2014
STRUCTURE:BODY
THERE IS A STRUCTURAL PROBLEM WITH 2006 TOYOTA SIENNA MINIVAN. THE REAR LIFTGATE STRUT STOPPED WORKING. THE TRUNK DOOR IS JUST HEAVY DEAD WEIGHT. ONE ADULT MUST LIFT AND HOLD THE TRUNK DOOR (WHICH IS QUITE HEAVY) SO THAT THE OTHER ADULT CAN ACCESS THE TRUNK -- OR AT LEAST ACCESSING THE TRUNK WITHOUT SMASHING THEIR SKULL AND/OR ARMS/HANDS/BACK. TOYOTA SAID THAT THEY HAD AN EXTENDED WARRANTY THAT COVERED THIS PART THAT EXPIRED IN 2012. IT LOOKS LIKE THERE WAS A RECALL OF THIS PART FOR 2006 TOYOTAS. HOWEVER, TOYOTA IS TELLING ME THAT MINE WAS NOT COVERED BY THE 2006 RECALL BECAUSE MINE WAS PRODUCED LATER IN 2006. SO, APPARENTLY, TOYOTA IS IN THE BUSINESS OF BUILDING VEHICLES THAT ALLOW YOU TO ACCESS YOUR TRUNK FOR ONLY 6 YEARS -- AFTER THAT, IT IS A TWO PERSON JOB TO GET IN AND OUT OF THE TRUNK. THAT TELLS ME THAT IN SEPTEMBER 2006, I BOUGHT MY LAST TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653023November 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 20 MPH, FLAMES APPEARED UNDERNEATH THE ENGINE COMPARTMENT WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10652849November 5, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD IS MELTING AND I AM NOT SURE IF THIS COMPROMISE THE AIRBAG DEPLOYMENT OR WILL CAUSE THE AIR BAG TO DEPLOY DUE TO THE RAPID DETERIORATION OF IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652861November 5, 2014
STEERING, POWER TRAIN
MY 2004 SIENNA IS EXPERIENCING THE EXACT SAME ISSUES AS DESCRIBED IN THE 11/09/2011 VOLUNTARY SAFETY RECALL. THE BELTS HAVE BEEN SQUEALING AND THE STEERING BECOMES DIFFICULT TO TURN AT SLOW SPEEDS. THE RECALL APPLIES TO CERTAIN SIENNA MODELS BUT MY SPECIFIC VIN IS NOT INCLUDED IN THE RECALL. ALL NEW BELTS HAVE BEEN REPLACE AND THE ISSUE CONTINUES. IS IT POSSIBLE THAT THIS RECALL SHOULD BE EXPANDED TO INCLUDE OTHER VINS IN THE 2004 SIENNA SERIES? HTTP://PRESSROOM.TOYOTA.COM/RELEASES/TOYOTA+VOLUNTARY+SAFETY+RECALL+TOYOTA+LEXUS+VEHICLES+REPLACE+CRANKSHAFT+PULLEY.HTM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652874November 5, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER POWER SLIDING DOOR WAS CLOSING WHEN DOOR CABLE ALONG REAR SIDE WINDOW SNAPPED. DOOR WILL NO LONGER OPEN OR CLOSE, EVEN IN MANUAL MODE. THIS IS A SAFETY HAZARD NOT ALLOWING PASSENGERS TO EGRESS IN AN EMERGENCY. A DOOR MALFUNCTION SHOULD FAIL IN A SAFE MODE ALLOWING THE DOOR TO BE OPENED AND/OR CLOSED WHEN A FAILURE OCCURS. TOYOTA COVERED THIS REPAIR UP THRU 2007 MODEL YEAR BUT REFUSE TO COVER REPAIR ON SUBSEQUENT MODEL YEARS DISREGARDING MULTITUDE OF DEFECTIVE DOORS ON LATER MODELS INCLUDING MY 2010 MODEL. THIS IS A POOR DESIGN AND THE CONSUMER SHOULD NOT BE PENALIZED FOR A COMPANY NOT PROPERLY CORRECTING A DOCUMENTED DESIGN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652450November 4, 2014
ENGINE
THE VEHICLE CAME TO A STOP AT A STOP LIGHT AND THE ODOUR OF SOMETHING BURNING ENTERED THE CABIN. NO LIGHTS ON THE DASH APPEARED AND DROVE TO THE NEXT PARKING LOT TO FIND A TRAIL OF OIL BEHIND THE VEHICLE AND A POOL OF OIL UNDER THE ENGINE. I HAD THE VEHICLE TOWED DIRECTLY TO THE DEALER TO FIND OUT A 'PIN HOLE' WAS FOUND IN THE OIL COOLER HOSE. THIS IS NOT THE SAME HOSE AS THE VVTI THAT HAS BEEN RECALLED ALREADY. THE DEALER INFORMED ME IT'S LIKE THE TWO OTHER RUBBER HOSES CARRYING OIL ON THE ENGINE BUT HAS NOT BEEN RECALLED. THE COST TO HAVE IT REPLACED WITH A STEEL LINE IS $429 CDN. THIS VAN WAS PURCHASED NEW IN 2009 AND BROUGHT INTO MANITOBA, CANADA FROM THE US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652535November 4, 2014
ELECTRICAL SYSTEM
TRAVELING ON EAST BOND HWY 66 AROUND 07:00 AM WITH A SPEED AROUND 20 MPH THE FIRE STARTED TO COME FROM ENGINE DRIVER SIDE. STOPPED THE CAR & TOOK CHILDREN OUT AND WATCH THE WHOLE CAR BURNED UNTIL FIRE ENGINE SHOWED UP. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10652116November 3, 2014
STRUCTURE:BODY
HELLO, IT LOOKS LIKE THE CHECK DOOR HINGE THAT CONNECTS TO THE ACTUAL DOOR FRAME LITERALLY FELL RIGHT OFF CAUSING THE DOOR TO MOVE AROUND FREELY. TOYOTA HAS ALREADY PUT OUT AN EXTENDED CUSTOMER CARE PROGRAM TO FIX THIS ISSUE BUT THE PRIOR OWNER DIDN'T APPEAR THAT HE NEEDED IT FIXED. THE PROBLEM NOW IS THAT IT MOVES AROUND FREELY AND CAN BE A MAJOR ISSUE. FOR EXAMPLE IF MY 3 YR OLD SON IS NEXT TO MY DOOR AND I HAVE IT OPENED IT COULD CLOSE ON HIM BY JUST SIMPLY THE WINDOW BLOWING THE DOOR CLOSED. THE MECHANISM THAT THE CHECK DOOR HANDLES IS NOT IN PLACE TO AVOID THIS. IT'S A BIT FRIGHTENING. HERE'S DOCUMENTATION REGARDING THIS CUSTOMER CARE PROGRAM EXTENSION. IT REALLY SHOULD BE A RECALL. HTTP://WWW.AUTOBLOG.COM/2007/10/24/TOYOTA-FIXING-600-000-SIENNA-DOORS-BUT-ITS-NOT-A-RECALL-MIND-Y/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652269November 3, 2014
STEERING
ON NOV 2, 2014 AT AROUND 5:40AM, AFTER TURNING FROM 7TH AVENUE TO W50TH ST FOR ABOUT 200FT AT MANHATTAN, THE POWER STEERING WAS SUDDENLY DEAD. THE POWER STEERING FAULT INDICATING LIGHT WAS ON. WHEN TRYING MOVE THE VEHICLE TO A PARK/STAND, THE VEHICLE STEERING WAS VERY DIFFICULT TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651768November 1, 2014
SERVICE BRAKES
ABS LIGHT AND BRAKE LIGHTS ARE ON. TAKE THE VEHICLE TO A MECHANIC AND THEY SAID THAT IT IS NOT THE FIRST SIENNA WITH THAT PROBLEM AND WHEN BOTH LIGHTS ARE ON, THE ABS SYSTEM IS DISABLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651792November 1, 2014
STRUCTURE:BODY
I WANT TO CORRECT THAT ON OUR 2012 SIENNA IT IS THE BACK SLIDING DOOR THAT IT IS THE "HINGE" THAT OPENS AND SHUTS THE DOOR, LOCKS IT, ATTACHES IT TO THE VAN THAT IS STARTING TO RUST. TOYOTA REPLY IS TILL IT FALLS OFF, OR STARTS TO "BE MORE RUSTED, BUT NOT IN OUR LIFETIME" IT IS COSMETIC, YET IT IS DANGEROUS AND WILL AFFECT THE RESALE VALUE AND IT IS NEAR THE WIRES THAT OPEN AND SHUT IT, WHICH I HAVE READ PROBLEMS ABOUT. TOYOTA SHOULD TAKE RESPONSIBILITY FOR THE HINGES RUSTING AND REPLACE THEM BEFORE SOMEONE DOES GET HURT, YOU JUST DON'T WAIT FOR THE ACCIDENT TO HAPPEN OR TILL SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651602October 31, 2014
TIRES, STRUCTURE
MY CAR WAS RECALLED ABOUT TWO MONTHS AGO FOR A TEMPORARY REPAIR OF THE CONNECTOR TO HOLD THE SPARE TIRE. THIS RESULTED IN THE SPARE TIRE BEING PLACED IN THE BACK-SEAT AREA OF THE VAN. THIS PREVENTS ME FROM USING THE FOLD DOWN FEATURE AND FULL STORAGE AREA. ON OCTOBER 20, 2014, I CALLED THEIR 888-270-9371 NUMBER TO SEE HOW MUCH LONGER BEFORE A PERMANENT FIX WOULD BE COMPLETED. I RECEIVED A VAGUE ANSWER THAT IT SHOULD BE DONE IN NOVEMBER 2014. I STILL WAIT A SOLUTION, AND BELIEVE THAT THIS ISSUE SHOULD HAVE BEEN LONG AGO RESOLVED. UPDATED 09/23/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651620October 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, ANOTHER VEHICLE CRASHED INTO CONTACT'S VEHICLE FROM THE REAR AND THE AIR BAG FAILED TO DEPLOY. THE VEHICLE ALSO CAUGHT ON FIRE AND WAS LATER DEEMED AS DESTROYED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10651634October 31, 2014
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
CAR PAUSES AT SLOW SPEEDS. CAR JERKS FIRST, THEN CHECK ENGINE LIGHT COMES ON, TRAC OFF LIGHT COMES ON. VSV LIGHT COMES ON. CODE DIAGNOSED AS DTC PO717. TOYOTA DEALER DOES NOT KNOW HOW TO FIX IT. SUGGESTS TRIAL AND ERROR. VEHICLE HESITATING IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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