Toyota Sienna Complaints

9,048 consumer complaints on file.

#10682248February 9, 2015
WHEELS
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682344February 9, 2015
SERVICE BRAKES
WINTER REAR BRAKE FREEZE UP. TOOK THE VAN TO NORTHTOWN TOYOTA TODAY & WAS TOLD BY THE SERVICE TECH. THAT THE VAN CAN'T BE WASHED IN WINTER BECAUSE IT CAUSES THE REAR BRAKES TO FREEZE UP. THIS HAS TO BE A MANUFACTURING OR DESIGN DEFECT. WE LIVE IN NIAGARA FALLS, NY & THE VAN GETS EXTREMELY DIRTY IN WINTER & NEEDS WASHING REGULARLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681689February 6, 2015
EQUIPMENT
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 11V560000 (EQUIPMENTS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PUT THE SPARE TIRE IN THE MIDDLE PASSENGER SIDE SEAT AS A TEMPORARY REMEDY. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681776February 6, 2015
WHEELS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE CONTACT STATED THAT THE DEALER TOOK THE TIRE FROM UNDERNEATH THE VEHICLE AND PUT THE TIRE INSIDE THE VEHICLE. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681423February 5, 2015
SEATS
SEAT WARMER ON DRIVERS SIDE BURNS MY LEG IF LEFT ON FOR MORE THAN 2-4 MINUTES. UNDERSTAND THERE IS A RECALL FOR THIS YEAR AND MODEL BUT WAS TOLD BY TOYOTA THE RECALL DOES NOT APPLY TO FACTORY INSTALLED MODELS(XLE) , WHICH MINE IS, ONLY VEHICLES WHICH HAD SEAT WARMERS INSTALLED BY SOUTHEAST TOYOTA(SET) AS AN OPTION. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10681437February 5, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAVE STRUGGLED WITH HOW TO HANDLE THE FAILURE OF BOTH POWER DOORS ON MY 2005 TOYOTA SIENNA VAN. THE DOORS FAIL TO OPEN AND DO NOT CLOSE WITH POWER WITHOUT PUSHING THEM CLOSED. THE PROBLEM IS THAT WHEN YOU PUSH THE DOOR PAST THE CATCH POINT IT WILL NOT RETURN IF YOUR HAND IS IN THE WAY. WHEN IT WAS ORIGINALLY DESIGNED IT WOULD GO BACK IF YOUR HAND WAS IN THE DOOR. NOW IF IT GOES BEYOND THAT CATCH POINT IT LUNGES AND WILL CATCH YOUR HAND AND WILL NOT RELEASE. THE DOORS HAVE BAD HINGES AND CABLES WHICH TOYOTA REFUSES TO ADMIT ARE FAULTY. THEY OFFER AND EXTENDED WARRANTY FOR YOU KNOWING THAT THE 120,000 MILE LIMIT PUTS MOST OUT OF COVERAGE. THIS IS JUST ANOTHER GAME TO PUT OFF THE SAFETY OF THE CONSUMER. I HAVE A 17 YEAR OLD DOWNS CHILD. SHE GETS OUT OF THE VAN EVERY DAY AND HAS TO PUSH THE DOOR SHUT. SHE HAS TO USE TWO HANDS AND IT IS NOT SAFE. IF SHE SLIPS HER HAND WILL BE IN THE WAY OF THE DOOR AND IT WILL NOT REOPEN. I HAVE TRIED TO TALK TO TOYOTA AND THEY JUST SAY WE ARE OUT OF THEIR COVERAGE TIME LIMITS. I REPORTED THE DOOR WAY BACK IN EARLY 2012. THIS WOULD HAVE BEEN IN THE SCOPE OF THEIR LIABILITY. AT THAT TIME THEY SAID IT WOULD COST TWO TO THREE THOUSAND DOLLARS TO REPAIR THE FAULTY EQUIPMENT. I ASK THE OBVIOUS? WHEN DOES THIS STOP? DO A SEARCH ON GOOGLE FOR SLIDING DOOR PROBLEMS FOR SIENNA VANS AND YOU WILL BE OVERWHELMED AT THE BLOGS AND SIGHTS DEDICATED TO THIS ONE ISSUE. THIS IS A MASSIVE PROBLEM AND SHOULD HAVE BEEN ADDRESSED BY TOYOTA. THE OTHER ISSUE IS WHEN THE CABLE FOR THE DOOR BREAKS YOU CAN'T GET OUT OF THE VAN. WHEN YOU CAN'T GET OUT OF THE VAN THERE IS A MAJOR MECHANICAL PROBLEM. TOYOTA NEEDS TO REPLACE THE PARTS CAUSING THIS ISSUE AT NO COST TO THE CONSUMER. THE PARTS ARE THE LOCK ACTUATOR, THE SLIDING HINGE AND CABLES WHICH FAIL AND CAUSES DOOR TO HANG, THE CABLE WHICH WHEN BROKEN RENDERS THE DOOR USELESS. PLEASE HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681544February 5, 2015
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
RECEIVED LETTER,7/24/14, ADVISING THAT MY 2008 TOYOTA SIENNA HAD A POTENTIAL PROBLEM WITH THE CABLE, HOLDING THE SPARE TIRE UNDERNEATH THE VEHICLE, WHICH NEEDED TO BE REPLACED. ON 8/26/14, MY SPARE TIRE WAS RELOCATED TO THE LUGGAGE COMPARTMENT OF MY VAN WHICH RENDERED THE AREA UNUSABLE FOR FOLDING THE REAR SEATS DOWN TO USE THAT AREA FOR TRANSPORTING LARGER ITEMS, ETC! I CHECKED SEVERAL TIMES WITH MY LOCAL DEALER REGARDING A PERMANENT SOLUTION/REPAIR AND WAS TOLD THEY HAD NOT YET RECEIVED NOTICE OF AND/OR REPAIR PARTS FOR THE IDENTIFIED PROBLEM.ON 11/20/14, I CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER AND SPOKE, AT LENGTH, WITH A REPRESENTATIVE WHO STATED THAT THEY HAD BEEN RECEIVING NUMEROUS CALLS REGARDING THIS ISSUE AND THAT SHE WAS AWARE OF SEVERAL MEETINGS REGARDING THE ISSUE BUT NO RESOLUTION AS YET AND NO IDEA WHEN A RESOLUTION WILL OCCUR. IT WOULD SEEM THAT BY NOW, IF THE SITUATION IS BEING ACTIVELY WORKED ON, AN ACCEPTABLE REPAIR WOULD BE AVAILABLE! I AM FRUSTRATED AND DISAPPOINTED WITH TOYOTA FOR THEIR SEEMING INDIFFERENCE TO THOSE OF US WAITING FOR THEIR ACTION ON THIS MATTER. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681384February 4, 2015
UNKNOWN OR OTHER
I AM HAVING PROBLEM WITH TOYOTA MOTORS SALES, U.S.A., INC. SERVICE. TOYOTA ISSUED AN IMPORTANT SAFETY RECALL #A9E BACK IN 2010 ABOUT A SPARE TIRE CARRIER CABLE. THE REMEDY FOR IT WAS APPLIED TO MY CAR ON 10/26/2010 AT MILLER TOYOTA IN MANASSAS, VA. I THOUGHT IT WAS OVER. IN JUNE 2014 I RECEIVED ANOTHER SAFETY RECALL NOTICE #E1S (INTERIM NOTICE) ABOUT THE PREVIOUS INADEQUATE REMEDY PROCEDURE AND I WAS TOLD TO RETURN MY VEHICLE BACK TO THE DEALER FOR AN ADDITIONAL INSPECTION. I VISITED MILLER TOYOTA IN MANASSAS, VA ON 08/05/2014 AND THEY SIMPLY RELOCATED THE SPARE TIRE FROM UNDER THE FLOOR AREA TO THE LUGGAGE COMPARTMENT AS A TEMPORARY SOLUTION UNTIL THE NEW REMEDY WILL BE AVAILABLE. IT IS FEBRUARY 2015 NOW. I AM STILL DRIVING MY CAR WITH THE STINKY SPARE TIRE IN THE LUGGAGE COMPARTMENT FOR SIX MONTHS. BESIDE THE ISSUE I HAVE BECAUSE OF THE TECHNICIAN MISTAKE - HE PUT THE TIRE TO THE RIGHT SIDE (SHOULD BE ON THE LEFT SIDE PER THE INSTRUCTION) AND BENT AND STAINED THE INTERIOR PANEL - I CANNOT USE THIS COMPARTMENT AT ALL FOR LUGGAGE AND CAN NOT STOW THE REAR SEATS TO MAKE THE CAR FLOOR FLAT AS I NEEDED. I CALLED TOYOTA AT 877-957-9847 THREE TIMES (10/17/2014; 11/20/2014; 01/20/2015). I HAVE A CASE #[XXX] FOR REFERENCE WHERE THEY RECORDED MY CALLS. NOBODY WHOM I TALK TO DURING THESE CALLS KNEW WHEN THIS REMEDY WILL BE RELEASED FOR ACTIONS AND WHAT ITS STATUS WAS AT ALL. NOBODY IN TOYOTA WAS CARE ABOUT MY INCONVENIENCE DURING THE DRIVING. I NOTIFIED THE MILLER TOYOTA MANAGER ABOUT THE PANEL DAMAGES RIGHT AWAY BUT NOT SURE HE WILL REMEMBER WHAT HAPPENED WHEN I WILL APPEAR FOR THIS NEW REMEDY COMPLETION. IT IS TIME FOR TOYOTA TO ACT WITH REPAIR AND IT IS TIME FOR MORE VALUABLE COMPENSATE TO MY INCONVENIENCE THAN "JUST APOLOGIZE". PLEASE, HELP ME TO BRING A RESPONSIBLE PARTY TO ACTIONS. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680927February 3, 2015
ENGINE, ELECTRICAL SYSTEM
WHILE DRIVING ON 4 LANE HIGHWAY, I BEGAN TO SMELL BURNING RUBBER, THEN NOTICED THAT THE BATTERY DISCHARGE INDICATOR LIGHT CAME ON. FOUND THAT THE SERPENTINE BELT DRIVING THE ALTERNATOR AND COMPRESSOR HAD BEEN SHREDDED AND WAS HANGING TO THE GROUND. UPON A CLOSER LOOK, THE CRANKSHAFT PULLEY HAD FAILED (IT HAD COME APART). IT APPEARED THAT THE OUTER RING HAD SEPARATED FROM THE RUBBER INNER RING OF THE PULLEY AND THE OUTER RING HAD BECOME MISALIGNED. THE MISALIGNMENT APPEARED TO HAVE CAUSED THE SERPENTINE BELT FAILURE. IT ALSO CAUSED DAMAGE TO THE TIMING BELT COVER, THE TIMING BELT AND THE POWER STEERING BELT. THE BATTERY LIGHT CAME ON BECAUSE OF THE FAILED SERPENTINE BELT. FORTUNATELY, I MAINTAINED POWER STEERING BECAUSE THE POWER STEERING BELT HAD NOT COMPLETELY FAILED WHEN I PULLED OFF THE HIGHWAY. THE FAILURE SEEMS TO BE IDENTICAL TO THAT COVERED BY SAFETY RECALL NHTSA CAMPAIGN NUMBER: 11V539000. HOWEVER, TOYOTA CLAIMS THAT MY VIN NUMBER IS NOT SUBJECT TO THE RECALL. TOYOTA'S RESPONSE TO ME DOES NOT MAKE SENSE SINCE THIS IS THE SAME MODEL, SAME MODEL YEAR, SAME ENGINE MODEL, SAME PARTS MANUFACTURE (PULLEY CONTAINS THE MARK NOTED IN THE RECALL), SAME MANUFACTURE DATE (FEB. 2005), ETC OF THE VEHICLES COVERED BY THE RECALL. SEEMS THAT THE RECALL HAS NOT COVERED ALL OF THE VEHICLES AFFECTED BY THIS FAILURE. MY VEHICLE WAS PURCHASED NEW ON SEPTEMBER 15, 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680612February 2, 2015
WHEELS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680720February 2, 2015
FUEL/PROPULSION SYSTEM
THE WELD AT THE TOP OF THE HINGE ON THE FUEL FILLER DOOR HAS BROKEN, SO THE DOOR WILL NOT CLOSE. THIS PREVENTS OPENING THE SLIDING DOOR ON THE DRIVER'S SIDE. I HAVE CHILDREN AND WOULD NEED THE ABILITY TO EVACUATE PASSENGERS QUICKLY AND EASILY IN THE EVENT OF AN EMERGENCY. ONE OF MY PASSENGERS IS RESTRAINED IN A CAR SEAT THAT I NEED TO ACTIVATE IN ORDER TO REMOVE THE CHILD FROM THE CAR. THE DOOR CANNOT BE OPENED MORE THAN A FEW INCHES WITH THE BROKEN FUEL FILLER DOOR AS AN OBSTRUCTION, SO IT CREATES A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680471February 2, 2015
STEERING
STEERING PROBLEM INVOLVING A "FREEZING" OF THE WHEEL AND THEN A GRADUAL ABILITY TO RESUME STEERING. TODAY THE PROBLEM OCCURRED WHILE MAKING A TURN AND NOT JUST AT START UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680453February 2, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR EMITTED A LOUD NOISE WHEN OPENING AND CLOSING. THE CONTACT INSPECTED THE DOOR AND FOUND THAT THE WELDED AREA WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680174January 31, 2015
WHEELS, STEERING
WHEN I DRIVE MY CAR OR MAKE TURNS I HEAR A RUBBING SOUND. MY MECHANIC TELLS ME THAT THE WHEEL BEARING HUBS NEED TO BE REPLACED OR THE WHEELS WILL EVENTUALLY FALL OFF. PROBABLY DUE FROM WHERE AND TARE. I DON'T UNDER WHY THIS WOULD BE AN ISSUE AND WHY SO SOON ON THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680261January 31, 2015
STEERING
I HAVE BEEN NOTICING THAT MY 04 SIENNA IS VERY HAD TO STEER, IT SEEMS THAT STEERING IS GETTING STUCK IF I TRY TO CHANGE LANE I HAVE TO PULL STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680296January 31, 2015
STRUCTURE:BODY
POWER SLIDING DOOR CABLE GOT RUSTED AND SNAPPED. JAMMED THE DOOR. TOYOTA COVERS THE DOOR LATCH BUT NOT THE CABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679901January 30, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE HESITATED TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO OPERATE AND THE SLIDING DOORS FAILED TO STOP AUTOMATICALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE WINDOWS WERE REPAIRED BUT THE SLIDING DOORS WERE NOT. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START AND REQUIRED TO BE JUMP STARTED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681249January 28, 2015
STRUCTURE
THE PLASTIC ON THE DASHBOARD IS CRACKING AS IF IT WAS SLASHED WITH A RAZOR KNIFE. I LOOKED UP THE PROBLEM ON THE INTERNET AND NUMEROUS SITES HAVE PEOPLE REPORTING THE PROBLEM GOING BACK TO 2004 MODELS. THE TOYOTA DEALER SERVICE DEPARTMENT JUST SAYS THE VAN IS OUT OF WARRANTY AND THE CRACKS ARE DUE TO AGE (WHICH THEY PROBABLY ARE TO SOME DEGREE) BUT PRESENT NO SAFETY ISSUES. I REFUTE THAT CLAIM. IF THE DASH IS CRACKING THEN I ASSUME THE INTEGRITY OF THE AIRBAG SYSTEM IS COMPROMISED. HAVE OLDER SIENNAS BEEN TESTED THAT HAVE A CRACKING DASHBOARD? MY WIFE'S 2000 AVALON ALSO HAS A PLASTIC DASH AND IT IS NOT CRACKING AT ALL. NEITHER ARE MY TWO SONS OLD 4RUNNERS OR MY DAUGHTERS 2005 SIENNA. I'M VERY CONCERNED ABOUT THE FRONT AIRBAGS AND THEIR PROPER DEPLOYMENT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679520January 28, 2015
POWER TRAIN
STOPPED AT RED LIGHT. WHEN I PROCEEDED TO DRIVE, I STARTED TO HEAR LOUD, CLANGING/THUDDING NOISES COMING FROM ENGINE, THEN I HEARD ONE LARGE THUD. THE TRANSMISSION GEARS HAD SEIZED (COMPLETELY LOCKED UP), CAUSING SUCH TENSION/FRICTION THAT IT CAUSED TRANSMISSION COVER TO EXPLODE. PARTS WERE FALLING OUT OF TRANSMISSION AND TRANSMISSION FLUID EMPTIED ENTIRELY ON THE ROAD. I WAS TOLD BY A TRANSMISSION MECHANIC THAT IT WAS A MIRACLE I WAS ABLE TO MANEUVER CAR TO SAFETY ON SIDE OF ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679596January 28, 2015
AIR BAGS
MY WIFE STATED THAT WHEN SHE STARTED UP THE VAN, THE AIRBAG LIGHT CAME ON AND STAYED FLASHING THE ENTIRE TIME SHE WAS DRIVING. I CHECKED FOR MYSELF AND FOUND THE SAME ISSUE. I REFERENCED THE OWNERS MANUAL WHICH STATED THAT IT NEEDS TO BE TAKEN TO SERVICE IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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