Toyota Sienna Complaints

9,048 consumer complaints on file.

#10684280February 19, 2015
STRUCTURE:BODY
DRIVER SIDE DOOR CHECK STRAP WELD FAILING, CAUSING DOOR TO DROOP/POP AND LOOSEN FROM FRAME OF BODY. 100'S OF OTHER SIENNA OWNERS ARE REPORTING THIS PROBLEM(CHECK CARCOMPLAINTS.COM), AND AFFECTS THE DOOR INTEGRITY, THEREFORE CAUSING HUGE CONCERNS DURING A POTENTIAL ACCIDENT. THIS MAY INCREASE THE CHANCES OF DRIVER DOOR FROM REMAINING INTACT DURING A COLLISION, OR WORSE A FATALITY. I HAVE NEVER SEEN SUCH A WELD FAILURE IN ANY NEW OR OLD VEHICLES THAT I HAVE OWNED, AND SEEMS TO BE A DESIGN/ASSEMBLY ERROR. TOYOTA ISSUED A WARRANTY EXTENSION FOR 5 YEARS FROM PURCHASE BUT MOST WELDS FAIL AFTER 6 OR MORE YEARS OF OPERATION. STRUCTURAL REPAIRS OF THIS CALIBER SHOULD BE DONE BY THE FACTORY NOT AT THE LOCAL REPAIR SHOP, AND MUST MEET CRASH TEST TOLERANCES. THERE ARE OVER 100K SIENNA'S ON THE ROAD, AND THIS SHOULD BE INVESTIGATED. TOYOTA WAS NOTIFIED OF THIS CONCERN, AND COULD NOT PROVIDE SERVICE SINCE WARRANTY HAS LAPSED. IT MAKES YOU WONDER HOW STRONG THE OTHER HINGE WELDS ARE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689407February 19, 2015
STEERING, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
1) AUGUST 2013 DURING AN OIL CHANGE THE DEALER TECHNICIAN NOTIFIED ME THE STEERING RACK NEEDED REPLACING DUE TO OIL LEAKS FROM THE RACK AND PINION ($1000 REPAIRS). 2) SEPTEMBER 2014 ASKED DEALER TO CHECK AIR CONDITIONING AC RIGHT CENTER CONSOLE BLOWER. AFTER RECHARGING THE SYSTEM WITH DYE, FOUND THE AC LINES TO THE REAR CABIN CORRODED UNDER THE WHEEL WELLS -- RECOMMENDED $1500 TO REPLACE ENTIRE LINES (I DECLINED PENDING FURTHER INSPECTION SUMMER 2015). 3) FEBRUARY 2015 NOTICED RIGHT SIDE POWER SLIDING DOOR STOPPED WORKING ELECTRONICALLY, WITH KEY FOB, INTERIOR SWITCHES, ETC., AND WOULD ONLY WORK WHEN PULLING OPEN/CLOSING MANUALLY BY HAND. ACTUATORS STILL WORKED TO "LOCK" THE DOOR DURING THE LAST INCH CLOSING/OPENING. NOTICED BLACK CABLE SHEATHING FRAYED AND BARE IN SPOTS, SHOWING STEEL CABLE INSIDE, BUT CABLE STILL INTACT. FOUND ONLINE FORUMS STATING MANY HAVING SIMILAR ISSUES. LOCATED MY EXTENSION TO WARRANTY ENHANCEMENT NOTICE FROM TOYOTA MAILING STATING "CERTAIN 2004-2007 MODEL YEAR SIENNA REAR SLIDING DOOR LATCH ASSEMBLIES AND POWER SLIDING DOOR CABLE ASSEMBLIES" MAY BE COVERED (UP TO 120K OR 9 YEARS FROM ORIGINAL DATE OF PURCHASE, WHICHEVER CAME FIRST), VIA THE TOYOTA CUSTOMER SUPPORT PROGRAM. HOWEVER, THIS "ENHANCEMENT" DOES NOT COVER DOOR MOTOR ASSEMBLY FAILURES, WHICH MY DEALER TECHNICIAN IDENTIFIED AS THE PROBABLE MAIN CAUSE OF THE DOOR NOT WORKING PROPERLY (AFTER HAVING REMOVED PART OF THE DOOR FOR INSPECTION). I DECLINED THE $1000 LABOR + $1200 PARTS ($2200 TOTAL) MOTOR, BUT ACCEPTED THE FREE CABLE ASSEMBLY WARRANTY COVERAGE. AM NOW USING THE DOOR IN MANUAL MODE ONLY. MY CONCERNS: THESE PARTS ARE WEARING OUT PREMATURELY UNDER NORMAL USE/WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689426February 19, 2015
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
THE OUTSIDE TEMPERATURE WAS BELOW 32 AND IT WAS CLOSE TO 25 OR SO. WHEN I WAS DRIVING THE CAR AT 40 MPH WITH ENGINE TEMP STILL SLIGHTLY ABOVE COLD(NOT AT OPTIMAL WHICH IS ALMOST HALF WAY) AND SLOWED DOWN BY USING GENTLE BRAKES(NOT HARD BRAKES). JUST BEFORE THE VEHICLE COMES TO A FULL STOP, THERE IS UNINTENDED ACCELERATION AND I COULD SEE EVEN THE RPM(SCALE) TO SPIKE TEMPORARILY. THIS HAS BEEN HAPPENING EVERY TIME WHEN OUTSIDE TEMP IS COLD AND VEHICLE IS DRIVEN WITH COLD OR SLIGHTLY ABOVE COLD ENGINE TEMPERATURE. THERE IS A RISK OF HITTING ANOTHER VEHICLE OR MEETING ACCIDENT IF MISJUDGE MY BRAKING BECAUSE OF THIS PROBLEM.. PLEASE NOTE : THIS PROBLEM DISAPPEARS WHEN ENGINE TEMPERATE IS AT OPTIMAL AND I HAVE DRIVING A HONDA ACCORD 2008 EXL FOR LAST 7 YEARS(WAS BOUGHT NEW ONE), I NEVER HAD EXPERIENCED THIS PROBLEM IN THAT CAR EVEN WHEN DRIVEN WITH COLD ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689473February 19, 2015
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR CABLE FRACTURED PREVENTING THE DOOR FROM OPENING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684071February 18, 2015
TIRES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684098February 18, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE HATCHBACK, IT FAILED TO FULLY OPEN. THE CONTACT HAD TO APPLY FORCE TO THE LID IN ORDER FOR IT TO FULLY OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE FRONT DRIVER SIDE DOOR AND THE DOOR OPENED FURTHER THAN NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DOOR ARM NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683833February 17, 2015
STRUCTURE:BODY
THE CABLE THAT OPENS THE POWER SLIDING DOORS SNAPPED MAKING THE DOOR UNABLE TO OPEN. THIS OCCURRED ON THE PASSENGER SIDE IN APRIL OF 2013 AT 58,000 AND THEN TO THE DRIVER SIDE DOOR IN AUGUST OF 2014 AT 76,000. WE WERE ABLE TO USE OUR EXTENDED WARRANTY TO PAY FOR THE FIRST DOOR. THE PRICE TO REPAIR THIS PROBLEM IS $1,00 TO $1,400. TOYOTA HAS A RECALL FOR THIS PROBLEM UP TO THE 2008 MODEL, BUT WILL NOT REPAIR OUR VEHICLE BECAUSE IT IS A 2009. TO ME, THIS IS AN OBVIOUS DESIGN FLAW AND PRESENTS A DANGER BECAUSE PASSENGERS CAN'T EXIT THAT SIDE IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683888February 17, 2015
ELECTRICAL SYSTEM
SLIDING POWER DOORS WORK INTERMITTENTLY AND HAVE NEEDED TO BE FORCED OPEN OR CLOSED ON OCCASION. HOWEVER I ATTEMPTED TO USE THE HANDLE TO ACTIVATE THE POWER DOOR TO OPEN THE DOOR IN ORDER TO PLACE MY SON IN HIS CAR SEAT, THE DOOR BEGAN TO OPEN, AND THEN STOPPED AFTER ONLY OPENING AN INCH. THE DOOR AJAR ALARM BEGAN SOUNDING. I PULLED THE DOOR OPEN PACKED MY LITTLE ONE UP IN HIS CAR SEAT AND WENT TO SHUT THE DOOR. THE DOOR WOULD NOT LATCH TO STAY CLOSED AND THE DOOR WOULD MOVE FREELY WITHOUT THE USE OF THE DOOR HANDLE. THE VEHICLE IS NOW UNSAFE TO TRANSPORT ANYONE IN AS DOOR CAN NOT BE CLOSED. AT LEAST THIS HAPPENED AT HOME PARKED IN THE DRIVEWAY. BUT IF THESE DOORS ARE FAILING UNDER NORMAL CIRCUMSTANCES I NO LONGER FEEL I HAVE A SAFE VEHICLE TO TRANSPORT MY FAMILY IN. WHO KNOWS WHAT WOULD HAPPEN UNDER MORE STRESSFUL CONDITIONS. MY HUSBAND HAD TO TIE THE DOOR SHUT IN ORDER TO TAKE THE VEHICLE TO THE DEALER WHERE THE EXPECTED REPAIR PART WAS $937.00. I THOUGHT BUYING TOYOTA WAS BUYING QUALITY BUT, I GUESS THEY DON'T MAKE THEM LIKE THEY USED TO. I'M NOT SURE IF THIS IS A DESIGN FLAW THAT TOYOTA NEEDS TO EVALUATE BEFORE SOMEONE GETS SERIOUSLY INJURED OR LOSS OF LIFE OCCURS BUT, IT'S FOURS YEARS OLD AND DOOR COMPLAINTS, AFTER DOING SOON RESEARCH ARE NOTHING NEW. NEXT VEHICLE.. IF I STILL NEED THE PASSENGER SPACE A MINIVAN HAS TO OFFER I THINK I'LL LOOK AT HONDA INSTEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683956February 17, 2015
STEERING
STEERING PROBLEM INVOLVING A "FREEZING" OF THE WHEEL AND THEN A GRADUAL ABILITY TO RESUME STEERING. PROBLEM INCREASINGLY HAPPENING WHILE MAKING A TURN AND NOT JUST AT START UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682861February 12, 2015
POWER TRAIN
THE TRANSMISSION STARTED SLIPPING AND THEN WENT OUT COMPLETELY, CAUSING THE VAN TO BE UNABLE TO MOVE AT ALL. THIS OCCURRED ON A PUBLIC HIGHWAY. THE TRANSMISSION REQUIRED COMPLETE REPLACEMENT AT A COST OF OVER $5000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682862February 12, 2015
ENGINE
THE FRONT LOWER OIL COOLER PRESSURE HOSE (TOYOTA PART NO. 15767 31010) STARTED SPRAYING OIL OUT WHILE THE VAN WAS BEING DRIVEN UNDER NORMAL OPERATING CONDITIONS IN A RESIDENTIAL NEIGHBORHOOD WITH YOUNG CHILDREN IN THE CAR. HAD THIS OCCURRED AT A HIGHER SPEED (ON A HIGHWAY), ALL THE OIL WOULD HAVE SPRAYED OUT AND THE ENGINE WOULD HAVE SEIZED. THIS COULD HAVE CAUSED AN ACCIDENT OR THE VAN COULD HAVE CAUGHT ON FIRE. THIS IS A WELL KNOWN PROBLEM WITH THIS PART THAT TOYOTA HAS DONE ALMOST NOTHING TO FIX OR PREVENT. WE WERE EXTREMELY FORTUNATE TO HAVE DISCOVERED THIS PROBLEM IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682864February 12, 2015
STEERING
SINCE, I'VE BOUGHT THIS VAN IN LATE 2009, I HAVE ALWAYS FELT A CLICKING NOISE IN THE STEERING WHEEL DURING TURNING. NOW THAT THE NOISE IS GETTING WORSE, I AM READING ONLINE THAT THERE'S SOME KIND OF MANUFACTURING DEFECT AND TSB'S ISSUED ABOUT THE INTERMEDIATE STEERING SHAFT AS CORROSION SETS IN THOSE WITH TIME. ALSO, IT SEEMS LIKE THAT OIL FROM STEERING RACK IS LEAKING AND THAT SEEMS TO BE A PROBLEM WITH MULTIPLE TOYOTA SIENNAS STARTING FROM 2006. TOYOTA SHOULD TAKE RESPONSIBILITY FOR THESE MANUFACTURING DEFECTS AND CORRECT THE ISSUES AS THESE CAN LEAD TO STEERING FAILURE & CAN BE FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682962February 12, 2015
ELECTRICAL SYSTEM, ENGINE
2012 SIENNA LIMITED ELECTRICAL ISSUES I HAVE A 2012 TOYOTA SIENNA LIMITED WITH EVERY OPTION EXCEPT AWD. ON FEBRUARY 4, 2015, AFTER DRIVING FOR ABOUT 25 MINUTES, WHEN I STOPPED AND TURNED OFF THE ENGINE, THE VAN COMPLETELY DIED! I WANTED TO START AGAIN, BUT THERE WAS NO POWER AT ALL; NOTHING WOULD FUNCTION, DOOR LOCKS, RADIO, LIGHTS, NOTHING! I HAD TO WAIT FOR ABOUT 5 MINUTES. FINALLY I WAS ABLE TO START; HOWEVER THE NAVIGATION DVD WAS RESET. THIS IS THE SECOND TIME IT HAPPENS THIS WEEK. BEFORE THESE EVENTS; ABOUT ONE YEAR AGO SOMETHING LIKE THAT HAPPENED, THAT TIME THE VAN WAS IN THE GARAGE, WE WERE READY TO GO TO CHURCH AND WHEN I PRESS THE START BUTTON IT TRIED TO START BUT THEN IT COMPLETELY DIED, THERE WAS NO POWER AT ALL. I AM REALLY CONCERNED THAT THIS WILL HAPPEN WHILE DRIVING AND WE WILL BE IN A VERY SERIOUS CONDITION NOT BEING ABLE TO CONTROL THE VEHICLE. I ALREADY CALLED THE DEALER, BUT THERE WAS NO HELP. I HAD THE BATTERY CHECKED AND IT?S IN PERFECT CONDITIONS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682515February 10, 2015
WHEELS
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682638February 10, 2015
STEERING
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME STIFF. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682107February 9, 2015
TIRES
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682149February 9, 2015
TIRES
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682165February 9, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
AFTER DRIVING THE MINIVAN TO DROP OFF THE CHILDREN AT DAYCARE, THE DRIVER SIDE POWER DOOR WAS OPEN AUTOMATICALLY BUT AFTERWARD, WOULD NOT CLOSE. THE MOTOR THAT OPENS AND CLOSES THE DOOR WOULD NOT RESPOND TO THE BUTTON THAT OPENS AND CLOSES THE DOOR. IT WOULD NOT RESPOND TO THE REMOTE CONTROL BUTTON THAT OPEN AND CLOSES THE DOOR. THAT DRIVER SIDE DOOR STAYED STUCK IN THE OPEN POSITION. I ATTEMPTED BUT COULD NOT PUSH IT TO GET IT CLOSE. I ATTEMPTED TO PRESS AND USE THE BUTTON ON THE DASHBOARD THAT WOULD MAKE THE DOOR GO INTO MANUAL MODE BUT ONCE THE MOTOR IS ENGAGE TO DRIVE OPEN THE DOOR, IT SEEMS THAT IT WOULD NOT DISENGAGED. AGAIN, THE DOOR JUST STAY STUCK IN THE OPEN POSITION. I ENDED UP DRIVING THE MINIVAN SLOWLY ON THE SIDE ROADS FOR ABOUT 5 MILES TO GET BACK HOME WITH THE DRIVER SIDE DOOR OPEN AND PARK IT BACK IN MY GARAGE. I CALLED TOYOTA HEADQUARTER TODAY (2-9-2015) TO FILE MY SAFETY CONCERN/COMPLAINT AND AM GIVEN A COMPLAINT #[XXX] TOYOTA WILL NOT HELP ME RECTIFY THE SAFETY DEFECT, THEY SAID IT WAS OUT OF WARRANTEE. I WOULD HAVE TO TAKE CARE OF THE SAFETY DEFECT MYSELF. PLEASE LOOK INTO THIS MATTER. LUCKILY, THIS INCIDENT HAPPENED IN PHOENIX, ARIZONA WHERE WEATHER IS USUALLY NOT AN ISSUE. I USE TO LIVE IN MINNEAPOLIS, MINNESOTA. THIS VAN WAS PURCHASE THERE IN MINNESOTA IN FACT. I CAN IMAGINE A SCENARIO WHERE IF THE DOOR WOULD NOT CLOSE DURING WINTER WITH CHILDREN IN IT, IT COULD BE DANGEROUS AND CATASTROPHIC IN TERMS OF EXPOSING THE PASSENGERS TO THE HARSH ELEMENTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682219February 9, 2015
STRUCTURE:BODY
AFTER HEARING A CLICKING SOUND WHEN I OPENED MY FRONT DRIVER SIDE DOOR, I TOOK MY VEHICLE IN FOR AN INSPECTION. IT WAS FOUND THAT THE DOOR CHECK MOUNTING PANEL HAD COME OFF THE DOOR. THERE HAVE BEEN NO ACCIDENTS ON THIS VEHICLE. IT SEEMS THAT A BAD DESIGN OR POOR WELDING JOB MAY HAVE BEEN THE PROBLEM. I WILL HAVE TO PAY OUT OF POCKET TO FIX THIS PROBLEM, EITHER BY HAVING THE CHECKER PLATE REPLACED/REWELDED OR BY REPLACING THE ENTIRE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682242February 9, 2015
WHEELS, TIRES
THERE IS A SPARE TIRE RECALL ON 2004-2011 TOYOTA SIENNAS. THE "INTERIM" FIX REMOVES THE SPARE TIRE FROM UNDERNEATH THE VEHICLE AND STORES IT IN THE PASSENGER AREA. TOYOTA HAS KNOWN ABOUT THIS PROBLEM SINCE 2010. I BOUGHT THIS CAR FOR THE EXTRA CARGO SPACE AND THE SEVEN PASSENGER CAPABILITY. NOW AT BEST ITS A SIX PASSENGER VEHICLE WITH A PRETTY BIG TIRE UNSECURED IN THE PASSENGER/CARGO AREA. THE REASON FOR THIS RECALL IS THAT THE SPARE TIRE HAD BEEN SUSPENDED UNDER THE CAR AND NOW IT HAS BEEN DETERMINED THAT THE CABLE IS DETERIORATED AND COULD ALLOW THE SPARE TIRE TO DROP ONTO THE ROAD. IT SEEMS TO ME THAT TOYOTA IS IN NO HURRY TO MAKE A PERMANENT REPAIR. IN THE EVENT OF REALLY HARD STOP OR COLLISION THIS LOOSE TIRE AND WHEEL ASSEMBLY COULD CAUSE INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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