Subaru Impreza Complaints

2,698 consumer complaints on file.

#11222976June 27, 2019
ENGINE
RECALL WORK TO REPLACE THE VALVE SPRINGS WAS PERFORMED MAY 13TH. CHECK ENGINE LIGHT CAME ON MAY 14TH. LESS THAN 500 MILES AND ONE MONTH LATER IT THREW A PISTON ROD AND BLEW THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222002June 23, 2019
VISIBILITY/WIPER
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE THE CAR WAS SITTING IN THE DRIVEWAY. THE CAR HAS 3,000 MILES AND THE WAS NO PREVIOUS ROCK OR STONE IMPACT OR CHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221895June 22, 2019
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUSLY CRACKED. I WAS PULLING OUT OF DRIVEWAY AND STOPPED TO PLUG IN MY PHONE WHEN THE WINDSHIELD POPPED AND CRACKED. THERE WAS NO FLYING DEBRIS THAT HIT THE WINDSHIELD THEN OR PREVIOUSLY. WE TOOK TO DEALERSHIP FOR ASSESSMENT BECAUSE WE FELT IT WAS A STRESS CRACK, BUT THEY SAID IT WASN'T AND THEY WOULDN'T REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221633June 21, 2019
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL- I WAS DRIVING IN THE SLOW (RIGHT SIDE) OF THE FREEWAY GOING ABOUT 68 MPH (BETWEEN 65-70), THERE WAS A SMALL AMOUNT OF TRAFFIC. THERE WAS AN EXTRA LANE (TEMPORARY 3 LANE FOR ENTRANCE, BUT NORMAL 2 LANE FREEWAY) TO MY RIGHT AND I BEGAN MERGING (OR POSSIBLY SWERVED FROM LOOKING OVER SHOULDER...AND A BEE FLEW INTO ME WHILE I WAS DRIVING ALSO CAUSING ME TO SWERVE A BIT). I ENDED UP IN THE FAST (LEFT) LANE THAT WAS GOING SLOWER DUE TO AN UNKNOWN REASON...WHICH CAUSED ME TO SLAM ON THE BREAKS, BUT I REAR ENDED THE CAR IN FRONT OF ME AT AN ANGLE (MY DRIVER SIDE FRONT TO THEIR PASSENGER SIDE BACK) BECAUSE I SWERVED BACK INTO THE LUCKILY EMPTY SPOT NEXT TO ME, BUT IT WASN'T FAST ENOUGH TO NOT HIT THE CAR IN FRONT OF ME. I DIDN'T SEE MY EXACT SPEED WHEN I HIT THE CAR BUT I WAS GOING OVER THE DOCUMENTED (ON PREVIOUS PAGE) SPEED THAT THE AIRBAG SHOULD HAVE DEPLOYED WITH THE AMOUNT OF IMPACT OUR CARS STRUCK...THIS VEHICLE WAS GOING LESS THAN 20 MPH AND I WAS GOING SOMEWHERE BETWEEN 50-60 MPH AND THE IMPACT WAS ALL ON THE FRONT DRIVER SIDE SO FROM WHAT I'VE BEEN READING THAT THE AIRBAG SHOULD HAVE GONE OFF....ESPECIALLY SINCE I HAD THE RECALL FIXED/SERVICED IN DECEMBER 2018, WHERE I HAD TO BRING THE CAR BACK TO THE DEALERSHIP ABOUT AN HOUR LATER BECAUSE SOME "HOSING" WASN'T CORRECTLY REINSTALLED. SO I'M CURIOUS IF ANYTHING ELSE WASN'T INSTALLED CORRECTLY THAT CAUSED THE AIRBAG NOT TO GO OFF. I HAD JUST TAKEN FULL COVERAGE OFF MY INSURANCE TO SAVE MONEY THREE DAYS PRIOR TO THE ACCIDENT BECAUSE I AM IN THE MOVING PROCESS-NOW WITH NO COVERAGE TO MY DAMAGE (WHICH MY INSURANCE QUOTED AROUND 2900$ HAD I HAD FULL COVERAGE STILL), AS WELL AS MEDICAL INSURANCE FOR MYSELF AND I SPENT ABOUT 8 HOURS IN THE ER. WHICH ALSO WON'T BE COVERED. I AM NOT 100% CERTAIN OF HOW THE ACCIDENT OCCURRED BECAUSE I WASN'T SURE WHY TRAFFIC WAS SLOWED SO SUDDENLY; THE AIRBAGS SHOULD HAVE GONE OFF?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11221320June 19, 2019
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. TIMMONS SUBARU (3950 CHERRY AVE, LONG BEACH, CA 90807, (888) 496-9707) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220987June 18, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221050June 18, 2019
FUEL/PROPULSION SYSTEM
WHEN TRYING TO PUT FUEL IN MY CAR AT THE PUMP, THE FUEL INSTANTLY STARTING SPEWING OUT EVEN THOUGH I KNOW I HAVE AN EMPTY TANK. BASED ON RESEARCH, SUBARU HAS A VALVE IN THE TANK THAT IS DEFECTIVE AND CAUSES THIS. THERE IS NO WAY I CAN FILL MY TANK UP AND I AM COVERED IN FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220611June 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). CLAY SUBARU (842 PROVIDENCE HWY RTE 1 NORTH-AUTOMILE, NORWOOD, MA 02062) WAS CONTACTED AND STATED THAT THE PART WAS ON A NATIONAL BACKORDER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220729June 17, 2019
AIR BAGS
TAKATA RECALL - I PURCHASED MY CAR USED FROM A DEALERSHIP IN MAY 2018 AND ALMOST IMMEDIATELY THE AIRBAG LIGHT BEGAN TO MALFUNCTION. THE AIRBAG LIGHT WILL SHUT OFF REGARDLESS OF WHETHER A PURSE, BACKPACK OR PERSON IS SITTING IN THE PASSENGER SEAT. IN SOME CASES THERE ARE NO ELECTRONICS, OTHERS THERE ARE. IT CAN ALSO SHUT OFF IF SOMEONE SITS IN THE CAR WITH WET CLOTHING (AFTER A RAIN STORM OR AFTER SWIMMING). THIS IS EXTREMELY DANGEROUS AND NOT ACCEPTABLE THAT THIS HAS NOT BEEN ADDRESSED AS A RECALL ISSUE. THIS VEHICLE WAS MANUFACTURED IN 2012, BUT IS A 2013 MODEL. WITH THE EXACT SAME AIRBAG AND SEAT FEATURES AS 2011-2012 SUBARUS WITH RECALLS ISSUED, THIS IS EXTREMELY NEGLIGENT ON SUBARU'S PART. I SHOULD NOT HAVE TO MAKE PASSENGERS SIT IN THE BACK SEAT. THIS IS MY FIRST SUBARU, BASED ON FRIEND RECOMMENDATIONS, BUT IT IS HIGHLY UNLIKELY I WOULD BUY ANOTHER DUE TO THE LACK OF RESPONSIBILITY TAKEN BY SUBARU TO REPAIR THIS EXTREMELY DANGEROUS DEFECT. I BELIEVED THAT SUBARU TOOK PRIDE IN MAKING SAFETY A NUMBER ONE PRIORITY WITH THEIR VEHICLES, BUT NO LONGER BELIEVE THAT TO BE THE CASE. I ALSO DON'T BELIEVE THAT SPENDING $1,100 ON A REPLACEMENT SEAT, WITH NO GUARANTEE OF THIS FIXING THE PROBLEM, SHOULD BE MY OUT OF POCKET EXPENSE. PLEASE ISSUE A RECALL AND PROVE YOU ARE THE REPUTABLE COMPANY I BELIEVED YOU TO BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220482June 16, 2019
AIR BAGS, SEATS
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219864June 13, 2019
POWER TRAIN
MY VEHICLE TRANSMISSION HAS BEEN SLIPPING AND THE DEALERSHIP NOTIFIED ME AT 103,923 MILES THAT IT REQUIRES A NEW TRANSMISSION. THIS IS 3,923 MILES OUTSIDE OF THE EXTENDED WARRANTY FOR A KNOWN TRANSMISSION ISSUE. THE QUOTE I WAS GIVEN TO REPLACE IS $8,900 (MORE THAN THE VALUE OF THE CAR). I NOTIFIED SUBARU CUSTOMER SERVICE TO SEE WHAT CAN BE DONE. THE SAID THEY WOULD ONLY PAY $3,500 AND I WOULD HAVE TO PAY FOR THE REST. THIS SEEMS RIDICULOUS CONSIDERING THERE IS A KNOWN ISSUE. I HAVE A SMALL CHILD AND I AM TERRIFIED TO DRIVE IN THE CAR WITH HIM NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219722June 13, 2019
SEAT BELTS, VEHICLE SPEED CONTROL, WHEELS
LEASED FROM BIZZAROS THE CAR WAS INSPECTED WITH A BROKEN SEAT BELT THERE'S RECALLS THE CAR KEEPS EATING BEARINGS AND HUBS THE CAR IS SIMPLY NOT SAFE AND BIZZAROS TOLD ME NOTHINGNESS IS WRONG WITH IT THE POWER TRAIN BRAKES AND ROTORS AND TIRES WERE FILLED TO 69PSI WHEN GOT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219773June 13, 2019
UNKNOWN OR OTHER
I WAS DRIVING DONE A BUSY STREET IN DOWNTOWN GARDNERVILLE, NV WHEN TOXIC FUMES WERE EMITTED INTO MY CAR MAKING MY EYES WATER AND FEELING OF DISORIENTATION. LUCKILY I WAS ABLE TO PULL OVER QUICKLY. INITIALLY I DID NOT KNOW WHAT WAS WRONG BUT WHEN I COMPLETED THE ERRAND I STOPPED FOR I REALIZED MY AIR CONDITIONING WAS NOT WORKING. I TOOK THIS INTO MY MECHANIC WHO ADVISED MY OF ALL THE PARTS THAT NEEDED REPLACING. I AM STILL WAITING ON A PART AND IN THE MEANTIME I HAVE A VISUAL OF WHAT HAPPENED. THE AIR CONDITIONING DIAL IS A BURNT OUT MESS UNTIL THE FINAL REPAIR CAN BE ACCOMPLISHED. IF THIS HAPPENED IN A LOCATION WHERE I COULD NOT STOP QUICKLY THIS MAY HAVE RESULTED IN A SERIOUS ACCIDENT. I HAVE REQUESTED THE MECHANIC TO KEEP ALL THE PART AFFECTED IN THE EVENT THEY ARE NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219444June 12, 2019
VEHICLE SPEED CONTROL
1. 5/12/17. RANDOM SURGE FROM STOP OR SLOW SPEED. STOPPED AT LIGHT, GENTLY STEPPED ON GAS TO PULL AHEAD, CAR SURGED HARD AND QUICKLY INTO THE CAR IN FRONT OF ME. $1500 DAMAGE TO MY CAR. 2. 1/11/18. STOPPED AT LIGHT, GENTLY STEPPED ON GAS TO PULL AHEAD, CAR SURGED VERY HARD AND QUICKLY INTO THE CAR IN FRONT OF ME, THAT WAS QUITE SOME DISTANCE AWAY! AS I KNEW THE CAR HAS AN ISSUE WITH SURGING. THIS TIME $9500 DAMAGE TO MY CAR, UNKNOWN AMOUNT TO OTHER CAR. STATE FARM SHOULD HAVE TOTALED CAR, SAID INTERIOR WAS IN GREAT CONDITION. SO NOW WE HAVE TO KEEP DRIVING A CAR THAT IS NOT SAFE. 3. 3/5/18 (APPROX) THIS TIME I WENT TO PICK UP MY GRANDSON AT AFTERNOON PROGRAM, THE PARKING LOT ON HILL OVERLOOKING THE SCHOOL. STOPPED TO PARK, NEEDED TO PULL UP A BIT, GENTLY STEPPED ON GAS AND CAR SURGED HARD AND QUICKLY. IF CURB HAD NOT BEEN BIG ENOUGH, I WOULD HAVE WENT DOWN HILL INTO CLASSROOM FULL OF CHILDREN. THE RESPONSE FROM SUBARU HAS BEEN THERE'S NOTHING WRONG, JUST VERY RESPONSIVE GAS PEDAL. BS! I HAVE BEEN DRIVING FOR 40 YEARS WITH NO ACCIDENTS NOW 2 IN 6 MONTHS AND I ALMOST WAS INVOLVED IN A MAJOR TRAGEDY. THIS NEEDS TO STOP NOW BEFORE SOMEONE IS KILLED. MAKE SUBARU RECALL IMMEDIATELY AND FIX THIS ISSUE. I AM NOT THE ONLY ONE, I FOUND OUT ONLINE. THE REASON WE BOUGHT A SUBARU WAS FOR SAFETY , NOW IT IS NOT SAFE TO DRIVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11219450June 12, 2019
ENGINE, STRUCTURE:FRAME AND MEMBERS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT USED IN OCTOBER OF 2018. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT TOOK THE VEHICLE TO CENTER SUBARU (45 WINSTED RD, TORRINGTON, CT 06790, (860) 489-1301) WHERE IT WAS NOTICED THAT THE FRAME HAD MAJOR DAMAGE THAT WAS COVERED UP TO RESELL THE VEHICLE. THE DEALER RESEARCHED THE VEHICLE IN THEIR SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE RECALL REPAIRS BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE DEALER FURTHER STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT THE CONTACT MAY HAVE BEEN RIPPED OFF WHEN PURCHASING THE VEHICLE. THE CONTACT STATED THAT THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (AUTO SALES CT, 1320 WOLCOTT RD, WOLCOTT, CT 06716, (203) 441-4911) DID NOT DISCLOSE THAT THE VEHICLE WAS SALVAGED. THE FAILURE MILEAGE WAS 70,215.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219492June 12, 2019
STEERING
PARTIAL LOSS OF ELECTRONIC POWER STEERING AFFECTING ABILITY TO STEER RIGHT. CAR NATURALLY PULLS TO THE LEFT (INTO ONCOMING TRAFFIC) DUE TO POWER STEERING ASSIST BEING STRONGER THAT DIRECTION. DEALER INDICATES THERE IS A SERVICE BULLETIN FOR THIS ISSUE (CRACKED EPS GEAR BOX), SO IT IS KNOWN. BUT THERE HAS NOT YET BEEN A RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219109June 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND WAS TOWED TO WEST HOUSTON SUBARU (17109 KATY FWY, HOUSTON, TX 77094). THE DEALER DIAGNOSED THAT THE OIL CONSUMPTION WAS HIGH AND THE VEHICLE EXCEEDED THE MILEAGE FOR THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218543June 7, 2019
ENGINE
RECEIVED RECALL NOTICE ON FAULTY VALVE SPRINGS AND WAS TOLD BY DEALER IT WOULD BE AT LEAST ONE YEAR BEFORE THEY COULD MAKE THE REPAIR. THIS TIMEFRAME IS UNACCEPTABLE CONSIDERING THE RISK OF ENGINE MALFUNCTION I AM ASSUMING WHILE WAITING. WHY WOULD YOU ALLOW MANUFACTURERS TO PUSH OUT CRITICAL SAFETY REPAIRS THAT FAR OUT?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218302June 6, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
DRIVING ON HIGHWAY AND THE CAR STOPPED/STALLED SUDDENLY WHILE IN MOTION, THIS WAS A DANGEROUS SITUATION, DRIVERS BEHIND ME HAD TO REACT TO MY SUDDEN/FULL STOP. I WAS TOLD IT WAS A TRANSMISSION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218115June 5, 2019
AIR BAGS, UNKNOWN OR OTHER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
COMPLAINT REGARDING: SUBARU PASSENGER-AIRBAG OCCUPANT DETECTION SYSTEM (ODS). PASSENGER AIRBAG SIGNAL TURNS ON AND OFF UNEXPECTEDLY DURING THE FOLLOWING CIRCUMSTANCES: PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, NO PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION IN THE STREET, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION ON THE HIGHWAY, NO PASSENGER IS IN THE SEAT AND CAR IS IN MOTION IN THE STREET AND HIGHWAY. PASSENGER SEAT WAS NOT WET AT ANY TIME. LAPTOP AND CELL PHONE WAS ON THE SEAT (BACKPACK OR PASSENGER LAP), OR IN CLOSE PROXIMITY IN MOST INCIDENTS. ANY PASSENGER OCCUPANT HAS ALWAYS BEEN AN ADULT MEETING THE STATE AND FEDERAL SAFETY REGULATIONS. RESOURCE TO EXPLAIN CONCERN IN GREATER DETAIL. AND TO EXPRESS DEEP CONCERN THAT THE IMPREZA 2012 SENSOR RECALL WAS NOT EXTENDED TO THE IMPREZA 2013 YEAR: HTTPS://WWW.CARANDDRIVER.COM/NEWS/A15353278/SUBARU-RECALLS-32000-IMPREZAS-FOR-AIRBAG-SENSORS/ RESOURCE FOR IMPREZA 2012 AND 2013 ODS MECHANISM: HTTPS://WWW.STANLEYSUBARU.COM/BLOG/2012/AUGUST/6/HOW-DOES-THE-OCCUPANT-DETECTION-SYSTEM-ODS-WORK-IN-MY-SUBARU.HTM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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