Subaru Impreza Complaints

2,698 consumer complaints on file.

#11203131April 23, 2019
FUEL/PROPULSION SYSTEM
THIS COMPLAINT RELATES TO THE FOLLOWING RECALL: MANUFACTURER RECALL NUMBER: WTY84 NHTSA RECALL NUMBER: 18V772000 THE DEALER IN COLORADO SPRINGS, CO, HEUBERGER MOTORS, HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. I CALLED ON JANUARY 17TH, 2019 TO SCHEDULE THE WORK BUT AS OF TODAY, APRIL 23, 2019, THEY HAVE NOT DONE SO. THEY CLAIM THAT "IT'S JUST A SLOW PROCESS". I FIND THIS UNACCEPTABLE FOR A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197303April 19, 2019
SERVICE BRAKES, ENGINE, WHEELS
TAKATA RECALL AND SAFETY RECALL WUE90 NHTSA CAMPAIGN: 19V149000 BRAKE LAMP SWITCH. ON APRIL 4TH, 2019 I CALLED MULTIPLE DEALERS FOR THIS RECALL AND THE TAKATA RECALL AND THEY COULD NOT GET ME IN UNTIL MAY 11TH FOR AIRBAG AND THE BRAKE RECALL THEY DO NOT HAVE PARTS YET FOR IT AND THE CARS BRAKE LIGHT IS ON. THE LAST WEEK AND A HALF THE BRAKES HAVE BEEN GOOFY AND LIGHT ILLUMINATED WHICH IS PART OF THE RECALL. MONDAY WHILE DRIVING ON THE HIGHWAY AT 55MPH THE REAR PASSENGER TIRE BLEW. CAR HAS BEEN TOWED BECAUSE IT APPEARS PART OF THE ABS SYSTEM HAS BROKE AND PIERCED THE BRAND NEW TIRE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197258April 18, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION. VEHICLE NEEDS TO HAVE ENTIRE OIL RESERVOIR REFILLED EVERY 3 OR SO DAYS. WHEN ON HIGHWAY, VEHICLES SEIZES UP. THE CAR SLOWS WAY DOWN BY ITSELF AND THE HILL ASSIST INDICATOR LIGHT COMES ON AS WELL AS THE CHECK ENGINE LIGHT. IT LOSES CONTROL AND THE CAR STARTS SHAKING. I HAVE SEEN TOO MANY PEOPLE WITH THIS SAME EXACT ISSUE AND SUBARU REFUSES TO HELP. THIS IS AN ONGOING SUBARU PROBLEM AND SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195959April 13, 2019
STEERING
CAR WILL NOT TRACK STRAIGHT. AT 60 MPH+ YOU MUST MAKE CONSTANT SMALL STEERING CORRECTIONS TO KEEP THE CAR IN YOUR LANE. IT CONSTANTLY DARTS SIDE TO SIDE. THE STEERING WHEEL ALSO WILL NOT SELF CENTER AFTER A TURN. YOU HAVE TO PHYSICALLY PULL THE WHEEL BACK TO CENTER THE LAST 5 DEGREES TO GET THE CAR TO GO STRAIGHT. THERE IS NO ONCENTER FEEL IN THE STEERING. THE DEALER TRIED ALIGNMENT TO NO AVAIL. DEALER DROVE 2 OTHER NEW CARS OFF HIS LOT AND NOTICED THE SAME CONDITION SO HE CONTACTED SUBARU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194648April 8, 2019
AIR BAGS
MANUFACTURER RECALL NUMBERTKC19 - NHTSA RECALL NUMBER19V009000. VARIOUS SUBARU DEALERSHIPS ARE BOOKED THROUGH OCTOBER '19, AND JANUARY '20 IN THE MA AREA. THIS IS FORCING PEOPLE TO DRIVE WITH DEFECTIVE VEHICLES FOR FAR TO LONG. THE ONLY INFORMATION I COULD GET OUT OF THE PHONE REPS WAS THAT THEY ARE LIMITED TO HOW MANY OF THESE RECALLS THEY CAN PERFORM A DAY. THERE SHOULD BE NO LIMITS. IT'S UNSAFE FOR THE WAIT TIME TO BE 6 TO 9 MONTHS TO GET THE REPAIR FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194462April 7, 2019
ENGINE
SUMMARY: OUR 'VALVE SPRINGS' RECALL ('SUBARU RECALL WTY-84. NHTSA ID 18V-722. DEC. 2018') TOOK FIVE WEEKS TO COMPLETE ARE DAMAGED OUR VEHICLE. A MANDATORY RECALL REPAIR SHOULD 'FIRST DO NO HARM', BUT OUR CAR WAS RETURNED TO US IN SIGNIFICANTLY WORSE CONDITION THAN WHEN WE LEFT IT WITH THE DEALER WHO PERFORMED THE WORK. THIS DEALER IS REFUSING TO ADDRESS THE ISSUE, AND WE ARE NOW IN A POSITION WHERE WE MUST SELL THE VEHICLE, SEVERAL YEARS SOONER THAN PLANNED. TIME LINE: 4 FEB. 2019: DROPPED THE VEHICLE AT STEVENS CREEK SUBARU IN SANTA CLARA, CA. AT THIS TIME, OUR VEHICLE HAD NO NOTICEABLE PROBLEMS ' NO OIL LEAKS ON OUR GARAGE FLOOR, NO BURNING SMELLS, AND NO FUNNY NOISES. 7 MARCH 2019: CALLED BY DEALER AND ASKED IF I WISHED TO SPEND 'SEVERAL THOUSAND DOLLARS' TO REPAIR ENGINE LEAKS THEY CLAIM TO HAVE HAD FOUND. I POINTED OUT THAT THERE WERE ABSOLUTELY NO SIGNS OF OIL LEAKS WHEN I BROUGHT IN THE CAR, AND THAT I EXPECTED OUR CAR BACK IN AT LEAST AS GOOD CONDITION AS WHEN I DROPPED IT, BUT WITH THE RECALL ADDRESSED. CONCERNED THAT I WAS GOING TO HAVE TROUBLE, I EMAILED TO THE DEALER A PHOTO OF MY GARAGE FLOOR SHOWING NO EVIDENCE OF OIL DRIPPINGS (ATTACHED). 9 MARCH 2019: PICKED UP MY VEHICLE. IMMEDIATELY NOTICED STRONG BURNING SMELLS, AND OIL DRIPPINGS BEGAN TO APPEAR ON THE FLOOR. 16 MARCH 2019: CONTACTED DEALER AND ARRANGED FOR THEM TO INSPECT VEHICLE. OPENED CASE NUMBER 1-41918146136 WITH SUBURU. E-MAILED PHOTOS OF GARAGE FLOOR, NOW WITH OIL DRIPPINGS (ATTACHED.) 20-22 MARCH 2019: DEALER PERFORMED A COMPLEMENTARY REPAIR TO 'RESEAL THE PASSENGER SIDE VALVE COVER'. 22 MARCH 2019: SYMPTOMS NOT IMPROVED. WIFE REPORTED HEARING NEW SOUNDS. SINCE THEN: DEALER CLAIMS THE PROBLEMS WERE PREEXISTING, DESPITE THE FACT THAT THERE WERE NO SYMPTOMS BEFORE THE RECALL WORK, AND ARE REFUSING TO ADDRESS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193596April 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING, THE CONTACT HEARD A RATTLING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE, COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED METROWEST SUBARU AT (508) 651-2000 (LOCATED AT 948 WORCESTER ST, NATICK, MA 01760) AND WAS INFORMED THAT THEY COULD ONLY PERFORM TWO REPAIRS PER WEEK. THE CONTACT HAD TO SCHEDULE AN APPOINTMENT FOR SEPTEMBER OF 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193666April 3, 2019
POWER TRAIN
HIT A BUMP AND DASHBOARD LIT UP WITH SENSOR LIGHTS. SUBARU REPAIR SHOP INSPECTED WITH CODES AND SAID I NEED A NEW VALVE BODY FOR $1700. THE WARRANTY EXTENSION FOR THIS ENDED JULY 2018, BUT I NEVER RECEIVED A NOTIFICATION FROM SUBARU OR FROM MY SUBARU DEALER REGARDING THIS KNOWN PROBLEM WITH THE CVT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193248April 1, 2019
STRUCTURE:BODY
2018 SPORT MODEL NOTICED FRONT WINDSHIELD COWL PANEL WARPED AT 4770 MILES AND AGAIN AT 6880 MILES AFTER WARRANTY PLACEMENT. COWL PANEL POPS UP AT THE CENTER OF THE PANEL LEAVING A 1/8" GAP BETWEEN THE RUBBER SEAL AND THE BASE OF THE WINDSHIELD. UPON PRESSING IT DOWN, THE GAP WILL RETURN IN A FEW DAYS LEAVING A LARGER 1/4" GAP. OVER TIME THE PANEL PULLS ITSELF COMPLETELY OFF THE WINDSHIELD EXPOSING THE PLASTIC CLIPS THAT HOLDS THE COWL BEHIND THE WINDSHIELD. THIS GAP EXPOSES THE 2 WIRE WINDSHIELD HEATING ELEMENT TO DUST AND RAIN ALONG WITH TRAPPING VARIOUS DUST AND DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193113April 1, 2019
VEHICLE SPEED CONTROL
LOST THROTTLE CONTROL ON THE HIGHWAY(THROTTLE DISCONNECTED?) DOING 60+MPH, CAR BEHIND ALMOST HIT ME. CODE SHOWS A FAULTY PEDAL POSITION ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193174April 1, 2019
POWER TRAIN, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RYE SUBARU (LOCATED AT 1175 BOSTON POST RD, RYE, NY 10580, (914) 967-6300) AND STAMFORD SUBARU (LOCATED AT 198 BAXTER AVE, STAMFORD, CT 06902, (203) 252-2222) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,777. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192780March 31, 2019
ELECTRICAL SYSTEM
IGNITION LOCKED. WOULD NOT RELEASE. TOOK 20 MINUTES. FINALLY THE LOCK RELEASED. HAVE COMPLAINED TO SUBARU SERVICE, TOLD IT IS ALL IN MY MIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192378March 29, 2019
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192459March 29, 2019
ENGINE
3 TIMES MY ENGINE HAS NEEDED A SHORT BLOCK REPLACEMENT. I HAVE BROUGHT CAR IN FOR ALL SCHEDULED MAINTENANCE AND HAVE CHANGED THE OIL EVERY 3500-4000 MILES. THE FIRST ENGINE PROBLEM OCCURRED AT 26,250 MI. I NOTICED A KNOCKING SOUND AND BROUGHT TO SUBARU DEALER. DIAGNOSIS: "BEARING DAMAGE TO CONNECTING ROD BEARING FOR CYLINDER 2." SHORT BLOCK REPLACED, UNDER WARRANTY. (SEE DOCS) 2ND INCIDENT OCCURRED AT 51,232 MILES. THIS TIME THERE WAS NO WARNING AND I WAS ON AN INTERSTATE WHEN THE ENGINE SEIZED AND ALL POWER WAS LOST. TOWED TO A SUBARU DEALER. NO DIAGNOSIS WAS GIVEN AT THAT TIME BUT SHORT BLOCK WAS AGAIN REPLACED. THIS TIME I HAD TO PAY FOR THE TEARDOWN ($222) BUT SUBARU, AFTER NUMEROUS PHONE CALLS AGREED TO DO THE WORK AS A "GOOD WILL GESTURE." (SEE DOCS) THE 3RD & LAST MALFUNCTION OCCURRED AT 58,700 MILES, A MERE 7,000 MILES SINCE THE LAST ENGINE WAS REPLACED. AGAIN, I WAS ON THE INTERSTATE AND WITH A MOMENTS NOTICE (REDUCTION IN POWER) THE ENGINE SEIZED. IT WAS SHEER LUCK THAT I WAS NOT KILLED TRYING TO MOVE OVER 6 LANES WITH NO POWER OR STEERING TO GET OFF THE HIGHWAY. TOWED TO A SUBARU DEALER. I DO NOT HAVE ANY PAPERWORK FROM THIS LAST INCIDENT. SUBARU SAID THEY WOULD PAY FOR ENTIRE REPAIR. BUT BEFORE I COULD MAKE AN INFORMED DECISION, I ASKED FOR WRITTEN DOCUMENTATION OF THE PROBLEM, CAUSE AND A DETAILED REPAIR DESCRIPTION. I HAVE NOT RECEIVED THIS INFORMATION & DID NOT GIVE CONSENT TO REPAIR CAR. JUST GOT A CALL FROM THE DEALER SAYING CAR WAS REPAIRED AND READY FOR PICKUP. THE ONLY INFORMATION I HAVE REGARDING THIS LAST SEIZURE WAS FROM A SUBARU OF AMERICA CUSTOMER SERVICES REP WHO VERBALLY TOLD ME THAT "THE CYLINDER 4 ROD WAS THROWN." THE CAR IS CURRENTLY AT THE DEALER. THERE IS SOMETHING SERIOUSLY WRONG WHEN A VEHICLE WITH ONLY 58000 MILES NEEDS 3 ENGINES. I REFUSE TO DRIVE THIS VEHICLE AGAIN. I WILL NOT JEOPARDIZE MY LIFE AND OF THOSE AROUND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191423March 25, 2019
SUSPENSION
SUBARU IMPREZA OUTBACK SPORT 2002, PASSENGER LOWER CONTROL ARM HAD CORROSION BAD ENOUGH TO CAUSE COMPLETE SEPARATION AND FAILURE CAUSING LOSS OF VEHICLE STEERING CONTROL WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 40 MPH. CONTACTED SUBARU OF AMERICA AND SUBARU DEALERSHIP, SUBARU WAS NOT WITHIN THE VIN NUMBERS SPECIFIED UNDER THE CURRENT RECALL TO REPAIR THIS IDENTICAL ISSUE OF CORROSION OF THE LOWER CONTROL ARM. ALSO THE U FRAME BRACE WAS SO EXTREMELY CORRODED THAT IT CRUMBLED AND FELL APART SIMILAR TO THE CONTROL ARM CORROSION. OTHER DAMAGE DIRECTLY RELATED TO THE CONTROL ARM FAILURE INCLUDE, DAMAGE TO BODY AND FENDER WHEN TIRE WAS STUFFED BACKWARD INTO THE FENDER DURING THE FAILURE AT SPEED. DAMAGE TO TIRE, DAMAGE TO ANTI ROLL BAR END LINK, DAMAGE TO DRIVE AXLE AND DRIVE AXLE BOOTS AND DAMAGE TO SEAL AND HOUSING AT TRANSMISSION DIFFERENTIAL, DAMAGE TO LOWER BALL JOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191224March 24, 2019
ELECTRICAL SYSTEM
PROBLEM WITH THE IGNITION SWITCH NOT WANTING TO ENGAGE, WOULDN'T TURN THE KEY AT ALL. HAS BEEN A PROBLEM FOR THE LAST FEW MONTHS WHERE I HAD TO PLAY WITH IGNITION TO GET IT TO TURN OVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190899March 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (STATEN ISLAND SUBARU, 1257 HYLAN BLVD, STATEN ISLAND, NY 10305) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190157March 20, 2019
ENGINE
SUBARU RECALL. I RECEIVED SAFETY RECALL ABOUT ISSUE WITH ENGINE VALVE SPRINGS ON MY CAR. I CALLED THE SUBARU DEALER AND ALSO WALK IN TO THE DEALER. THEY REFUSED TO SCHEDULE THE REPAIR FOR ME. THEIR REASON WAS THEY DIDN'T HAVE THE PARTS YET. THEY WILL PUT MY CAR IN THE WAITING LIST. THAT WAS ALMOST 2 MONTHS AGO AND THEY NEVER CONTACTED ME BACK. WHATEVER THEY REASON THEY GAVE ME, THEY FAILED TO ADDRESS THEIR OBLIGATION. THE SUBARU DEALER I CONTACTED WAS MICHAEL'S SUBARU OF BELLEVUE. 888-418-0142
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189886March 19, 2019
ENGINE
WHILE TRAVELING ON THE HIGHWAY (I-79 IN PA, JUST SOUTH OF EXIT #68 MOUNT NEBO ROAD), MY ENGINE LOST POWER. I WAS TRAVELING IN A STRAIGHT LINE AT THE TIME. I HAD IT TOWED TO A SUBARU DEALERSHIP WHICH CONFIRMED IT HAD SEIZED. *DT ADDED CSPC SHORTLY BEFORE THIS, I HAD RECEIVED NOTICE THAT I AM A MEMBER OF A CLASS ACTION SETTLEMENT CONCERNING SUBARU CONNECTING ROD BEARINGS AND MAIN BEARINGS. MY CAR IS A 2013 WRX, AND WRX ENGINES MADE BETWEEN 2012 AND 2017 ARE IN THE CLASS. THE DEALERSHIP INFORMED THAT ALTHOUGH THEY HAD NOT YET INSPECTED THE ENGINE TO DETERMINE THE CAUSE, THEY GUESSED THE CAUSE WAS A TURBO FAILURE: WHICH HAPPENS TO BE EXCLUDED FROM THE SETTLEMENT. ("GUESS" WAS THE SERVICE MANAGER'S WORD, NOT MINE.) I WAS FURTHER INFORMED BY THIS SAME SERVICE MANAGER OF MY LOCAL DEALER THAT A FULL ENGINE INSPECTION IS REQUIRED IN ORDER TO DETERMINE THE CAUSE - WHICH MEANS IT WILL COST ME CLOSE TO $900 FOR SUBARU TO DETERMINE WHETHER OR NOT THEY WILL COVER MY REPAIRS UNDER THE SETTLEMENT. MILAGE AT THE TIME OF THE ENGINE FAILURE WAS APPROXIMATELY 46,500 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189787March 18, 2019
AIR BAGS
TAKATA RECALL: PER THE NOTIFICATION I RECEIVED IN THE MAIL, I ATTEMPTED TO MAKE AN APPOINTMENT AS SOON AS POSSIBLE TO HAVE THE NECESSARY WORK PERFORMED ON MY VEHICLE. THE DEALERSHIP WAS FARRISH SUBARU IN FAIRFAX, VA. I SCHEDULED MY APPOINTMENT LAST NIGHT FOR MARCH 25. I RECEIVED TWO EMAILS TODAY FROM THE DEALERSHIP. THE FIRST ADVISED ME THAT THEY HAD CANCELED MY APPOINTMENT. THE SECOND STATED THAT THEY PLANNED ON SCHEDULING ALL RECALL APPOINTMENTS FOR THE FIRST WEEK OF MAY, ALMOST TWO MONTHS FROM NOW, WHICH SEEMS LIKE AN UNACCEPTABLE AMOUNT OF TIME TO WAIT. I DO NOT HAVE ALTERNATIVE FORMS OF TRANSPORTATION READILY AVAILABLE AND I FREQUENTLY HAVE PASSENGERS RIDING IN MY CAR. I HAVE ATTACHED SCREENSHOTS OF THE EMAILS I RECEIVED FROM FARRISH SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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