Nissan Murano Complaints

5,967 consumer complaints on file.

#10207983November 5, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
ON THE MORNING OF 9/15/07 WHEN STARTING THE VEHICLE I HEARD A BELT SQUEAL. WHEN INVESTIGATING THE BELT SQUEAL, NOTICED COOLANT LEAKING FROM ENGINE COMPARTMENT. UPON FURTHER INVESTIGATION NOTICED THE IDLER PULLEY BRACKET WAS BROKEN CAUSING THE COOLANT HOSE TO RUPTURE FROM RUBBING AGAINST THE IDLER PULLEY ADJUSTER. ALL IN ALL, WE HAD TO REPLACE THE IDLER PULLEY, PULLEY BRACKET, AND THE COOLANT HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207711November 2, 2007
ENGINE AND ENGINE COOLING, TIRES, EQUIPMENT
SINCE LEASE OF VEHICLE IN JULY 2005, MANY PROBLEMS. MOST RECENT IS LACK OF ACCELERATION AT RANDOM TIMES. VEHICLE WAS FIXED AND IN LESS THAT A WEEK OF IT RETURNED TO ME, PROBLEM HAPPENED AGAIN. I DO NOT HAVE ANY WARNING THAT THE CAR WILL CEASE TO ACCELERATE. IT IS NOT A SAFE VEHICLE TO DRIVE, ESPECIALLY WITH MY CHILDREN OR OTHERS CHILDREN IN THE CAR. I AM AFRAID FOR MY CHILDREN'S LIVES AS WELL AS MY OWN WHEN I AM DRIVING THIS VEHICLE. THE VEHICLE REQUIRED A NEW ENGINE WHEN IT WAS SLIGHTLY MORE THAN A YEAR OLD, IT HAS HAD MANY OTHER THINGS WRONG WITH IT, HOWEVER THIS IS THE MOST SERIOUS AND POSSIBLY DEADLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207796November 2, 2007
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE GENTLY APPLYING BRAKES, THE VEHICLE SOMETIME LUNGES FORWARD AND THE BRAKE PEDAL MUST BE PRESSED HARDER TO CONTINUE SLOWING AT THE SAME RATE. A NISSAN AREA TECHNICAL REPRESENTATIVE DROVE THE VEHICLE WITH ME. I TOLD HIM HE WAS STOPPING TOO QUICKLY TO NOTICE THE PROBLEM. I NEVER COULD GET HIM TO TRY IT WHILE STOPPING GENTLY. IT MAY BE A SITUATION RELATED TO THE CVT TRANSMISSION DISENGAGING FROM ENGINE BRAKING AND ONLY HAPPEN ON WHILE DOWNHILL BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206972October 26, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I WAS PULLING OFF THE FREEWAY WHEN MY CAR STARTED TO HESITATE. WHEN I GOT TO THE LIGHT MY CAR STALLED AND THE PANEL LIGHTS DIMMED. AFTER SOME TIME I WAS ABLE TO GET TO A SAFE PLACE TO CALL AAA AND I TOWED THE CAR TO THE DEALER. I WAS TOLD IT WAS THE ALTERNATOR AND THEY DIDN'T HAVE THE PART AND I HAD TO WAIT OVER A WEEK AND 1/2 BEFORE I WAS ABLE TO GET MY CAR BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206808October 24, 2007
SEATS
NISSAN MURANO'05 SL. DRIVER SEAT TRACK BROKE. CAR IS 2.5 YEAR OLD AND 41,000 MILES. SEAT GOT BROKEN WHILE I WAS PULLING OUT OF DRIVEWAY. $377 REPAIR AND PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206704October 23, 2007
EQUIPMENT, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FAILURE OF FUEL TANK THAT HAD A SAFETY RECALL - AFTER INSTALLING THE GUARD ON TANK TANK STILL SPLIT OPEN CAUSING GAS TO GO ALL OVER THE ROAD WE COULD HAVE DIED. DEFECTIVE DESIGN WITH TANK ON BOTTOM OF VEHICLE DANGEROUS CLOSE TO ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206304October 19, 2007
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2006 NISSAN MURANO. WHEN THE LEFT AND RIGHT REAR SHOULDER SEAT BELTS WERE PULLED TO RESTRAIN AN OCCUPANT, THE SEAT BELT BECAME STUCK IN THE WEBBING. THE SEAT BELT WAS THEN CUT IN HALF. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V048000 (SEAT BELTS:REAR). THE CURRENT AND FAILURE MILEAGES WERE 14,146.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205975October 17, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SEATS
WHILE DRIVING THE CAR, MY FRONT SEAT SUDDENLY BROKE PITTING ME TOWARDS THE DRIVER SIDE WINDOW. SEAT WAS LEANING TOWARD THE DRIVER SIDE WINDOW. ON WEDNESDAY, OCTOBER 17, 2007 BROUGHT MY 2005 NISSAN MURANO TO THE NISSAN DEALER LOCATED IN MORRISTOWN, NJ (OPEN ROAD NISSAN SERVICE DEPARTMENT). I WAS TOLD THAT THE DRIVER SIDE SEAT FRAME BROKE. IN ORDER TO FIX THE DRIVER SIDE SEAT FRAME OF THE VEHICLE, THE COST TO WOULD BE $900 PLUS DOLLARS. WHAT IF I WERE IN AN ACCIDENT - THIS SEAT MAY HAVE BEEN A FACTOR TO SERIOUS INJURY. WHY IS A SEAT FRAME BREAKING ON A VEHICLE WITH 48,500 MILES - NOT YET THREE YEARS OLD. I KEEP MY CARS FOR MORE THAN 10 YEARS AND NO VEHICLE I EVER OWNED DID A SEAT JUST BREAK. SEEMS TO ME THIS IS A DANGEROUS SITUATION THAT NEEDS TO BE REVIEWED ON NISSAN MURANOS. I AM VERY CONCERNED FOR SAFETY OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205281October 9, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE. SHE RESTARTED THE VEHICLE AFTER 5 MINUTES AND IT BEGAN TO ACCELERATE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY CLEARED THE THROTTLE CONTROL ACTUATOR CODE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 46,904 AND FAILURE MILEAGE WAS 46,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204138September 26, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
STEEL TENSIONER BRACKET THAT HELD THE IDLE ARM ASSEMBLY IN PLACE BROKE IN HALF AND NISSAN WOULD NOT DO ANYTHING ABOUT THE PROBLEM. THEIR CLAIM IS THAT IT WAS NO LONGER UNDER WARRANTY. MY COMPLAINT IS THAT IT IS NOT A WARRANTY ISSUE BUT A DEFECTIVE PART THAT COULD BECOME A SAFETY ISSUE. OBVIOUSLY THE PART SHOULD NEVER FAIL FOR THE ENTIRE LIFE OF THE VEHICLE AS IT WAS A STEEL SUPPORT BRACKET . WHEN THE PART FAILED IT ALSO DID CONSEQUENCES DAMAGE AS WELL. THIS FALLS UNDER A SAFETY ISSUE AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204071September 25, 2007
ENGINE AND ENGINE COOLING, SUSPENSION
ON SEPTEMBER 12, 2007, I TOOK MY CAR TO KERAS NISSAN LOCATED AT 2080 COVINGTON PIKE IN MEMPHIS, TENNESSEE, BECAUSE THE SHOCK ABSORBERS WERE FAILING IN THE FRONT OF THE TRUCK AND AGAIN THE CHECK ENGINE SOON LIGHT CAME ON. I DECIDED TO TAKE MY TRUCK TO A DIFFERENT DEALERSHIP BECAUSE I NO LONGER TRUSTED THE WORKMANSHIP OF DOBBS NISSAN, WHERE I MADE THE INITIAL PURCHASE. I DEALT WITH TRAVIS, A SERVICE ADVISOR THAT ADVISED ME THEY WOULD FIND THE PROBLEMS. AFTER MY VEHICLE WAS SERVICED, I WAS INFORMED THAT THE MOTOR WAS NON-REPAIRABLE. TRAVIS STATED THAT IT LOOKED AS IF I NEVER SERVICED THE ENGINE WITH OIL. I EXPLAINED THAT I HAVE REGULARLY SCHEDULED MAINTENANCE ON THIS VEHICLE. HE STATED THAT I WOULD NEED TO GATHER ALL OF MY OIL CHANGE RECEIPTS TO PRESENT TO NISSAN WARRANTY TO PROVE REGULAR MAINTENANCE HAVE BEEN PERFORMED TO REPLACE THE ENGINE. OIL CHANGES AND DATES OF RECEIPTS PROVIDED: DOBBS NISSAN: APRIL 29, 2006 SEPTEMBER 26, 2006 JUNE 13, 2007 DANNY?S CAR CARE: MARCH 9, 2007 MARCH 28, 2007 AUGUST 18, 2007 GOODYEAR: JUNE 23, 2006 JANUARY 3, 2007 FIRESTONE: NOVEMBER 02, 2006 RECEIPTS THE MORNING OF SEPTEMBER 15, 2007. HE CONTACTED ME AROUND 11:15 AM TO INFORM ME THAT THE ENGINE REPLACEMENT WAS DENIED, DUE TO, ?LACK OF MAINTENANCE?. I ASKED TRAVIS TO EXPLAIN TO ME IN DETAIL THE REASON FOR THE DENIAL, AND HIS REPLY WAS SIMPLY, "LACK OF MAINTENANCE?. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE ON A WARRANTED ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203919September 24, 2007
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
STRANGE RUST AROUND RING OF GAS TANK. THE RUST IS IN THE AREA WHERE YOU PUT GAS INTO. NISSAN DOES NOT COVER THIS UNDER THE 5 YEAR RUST WARRANTY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203298September 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON TWO OCCASIONS WITHIN TWO WEEKS THE CAR WOULD NOT RESPOND TO THE ACCELERATOR. THE ENGINE WOULD REV UP, BUT THE CAR WOULD NOT MOVE. THEN WITHOUT WARNING, THE CAR WILL GO "INTO GEAR" AND MOVE. AFTER TWO WEEKS THE PROBLEM OCCURRED AGAIN. CAR WOULD LOSE DRIVE TRAIN POWER, BUT ALL OTHER FUNCTIONS, RADIO, AC, STEERING WOULD STILL WORK. THE CAR SIMPLY WOULD NOT GO WHEN THE ACCELERATOR WAS PRESSED. THEN THE TRANSMISSION WOULD WORK ALL OF A SUDDEN AND THEN QUIT ALL OF A SUDDEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203086September 15, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
MY WIFE AND I PURCHASED A 2007 NISSAN MURANO A FEW MONTHS AGO. SINCE THAT TIME WE HAVE EXPERIENCED PROBLEMS WITH VERY LOUD SCREECHING NOISES WITH THE BRAKES. WE HAVE TAKEN IT BACK TO THE DEALER WHERE WE BOUGHT IT IN LUBBOCK, TX AND TO A DEALER IN HOUSTON. BOTH SAID THIS IS A COMMON PROBLEM IN MURANOS AND THEY ARE HOPING FOR SOME SORT OF FIX FROM NISSAN. THEY BOTH SAID THAT TO DATE THERE HAS BEEN NO REPAIR INITIATED FROM THE FACTORY. I WROTE AN EMAIL TO NISSAN CUSTOMER SERVICE TO ASK FOR ASSISTANCE AND THEY DID NOT CARE TO RESPOND. SINCE THE BRAKES ARE SUCH A VITAL PART OF AUTOMOTIVE SAFETY AND THESE ARE OBVIOUSLY NOT RIGHT I WANT TO ASK FOR YOUR ASSISTANCE IN GETTING THIS PROBLEM RESOLVED. IF IT CANNOT BE RESOLVED WOULD YOU PLEASE ADVISE ME AS TO HOW TO RETURN THIS CAR UNDER THE "LEMON LAW" AS WE DO NOT FEEL SAFE WHEN DRIVING IT. WE HAVE TAKEN IT TO TWO DEALERS AND BOTH RECOGNIZE THAT IT IS A PROBLEM BUT NEITHER CAN RECOMMEND A FIX. I DO NOT BELIEVE WE SHOULD HAVE TO CONTINUE TO DRIVE A CAR WE BELIEVE IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202510September 11, 2007
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT IS OFF TRACK. THE SEAT HAS AN AUTOMATIC ADJUSTER AND IT ROCKS BACK AND FORTH, CAUSING INSTABILITY WHILE DRIVING. SHE TOOK THE VEHICLE TO THE DEALER, BUT SHE DID NOT HAVE IT INSPECTED DUE TO THE COST. THE VEHICLE IS CURRENTLY AT HER RESIDENCE. THE FAILURE AND CURRENT MILEAGES WERE 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202305September 9, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, POWER TRAIN:AUTOMATIC TRANSMISSION
2 WEEKS AFTER THE 60,000 SERVICE (AT 63,500 K)I HAD MY CATALYTIC CONVERTER REPLACED. AT THAT TIME, THE DEALER SAID I NEEDED THE TRANSFER CASE SEAL REPLACED ($800). THAT WAS NOT THE REAL PROBLEM, THE BEARINGS WERE DEFECTIVE- I NEED A NEW TRANSFER CASE (REBUILD $900). BUT NO PARTS ARE AVAILABLE SO NEED TO BUY NEW TRANSFER CASE FROM NISSAN ($2500). DEFINITELY A 2003 MURANO MANUFACTURE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202076September 6, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING 25 MPH, THE ENGINE MISFIRED AND THE VEHICLE SHUT OFF. THE DEALER INSPECTED THE VEHICLE FIVE TIMES AND STATED THAT THE FAILURE WAS CAUSED BY THE SENSOR, THROTTLE INTAKE HOSE, MOTOR MOUNTS, AND THE AIR FILTER. THE COMPONENTS WERE REPLACED, HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 6,378 AND CURRENT MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202630September 4, 2007
LATCHES/LOCKS/LINKAGES, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2004 NISSAN MURANO FRONT DOOR LOCKED WHEN CONSUMER OPENED IT. CUSTOMER STATED THAT THE DOOR STAYED LOCKED WHEN SHE OPENED THE DOOR AND REMAINED LOCKED UPON EXITING THE VEHICLE. *KB THE CONSUMER STATED ON A 95 DEGREE DAY, SHE HAD HER 5 MONTH OLD INFANT IN THE VEHICLE WHEN HER. HER INFANT STARTED TO CRY SO SHE PULLED INTO A PARKING LOT TO CALM HER DOWN WHILE EXITING THE VEHICLE TO RE-ENTER ON HER SON'S SIDE THE VEHICLE DOORS LOCKED AND WOULD NOT OPEN. THE CONSUMER STATED THAT SHE CALLED 911 AND THE FIRE DEPARTMENT OPENED THE VEHICLE BUT THE INFANT WAS CRYING HYSTERICALLY FOR 20 MINUTES AND LUCKILY THE CONSUMER HAD THE A/C BLOWING. THE CONSUMER STATED WOULD LIKE THE MANUFACTURER TO BE MADE AWARE OF THE DANGEROUS SITUATION AND TO BE REIMBURSED FOR THE FIXING THE LIFE THREATENING DEFECT. THE DEALER STATED A/C BELT WAS FRAYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201720September 3, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
I HAVE A 2004 NISSAN MURANO AND HAVE EXPERIENCED SEVERAL PROBLEMS TO DATE. FIRST, AFTER ABOUT ONE YEAR OF OWNERSHIP THE IDLER PULLEY BRACKET CRACKED (2/21/06) AND HAD TO BE REPLACED. FOR THE LAST YEAR THE BRAKES HAVE SQUEAKED AND WHEN BROUGHT TO THE DEALERSHIP THEY REPORTED THEY COULD NOT FIND A PROBLEM. CURRENTLY (9/02/07) I AM EXPERIENCING THE SAME IDLER PULLEY BRACKET PROBLEM AND WILL HAVE TO TAKE THE CARE IN TO BE SERVICED AND INCONVENIENCED ONCE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200888August 27, 2007
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE LOSES POWER. THE VEHICLE IS ABLE TO BE RESTARTED AFTER APPROXIMATELY 5-10 SECONDS. THE CONTACT STATED THAT THE VEHICLE OCCASIONALLY ACCELERATES ON ITS OWN, WITHOUT EVEN DEPRESSING THE ACCELERATOR PEDAL. THE DEALER STATED THAT A VALVE BODY NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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