Nissan Murano Complaints

5,967 consumer complaints on file.

#10196930July 11, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
CONSUMER IS SEEKING REIMBURSEMENT FOR RECALL FAILURE. MC THE CONSUMER STATED UPON CONTACTING THE DEALER TO SEE IF THE WARRANTY COVERED THE MECHANICAL FAILURE, SHE WAS INFORMED THERE WAS A RECALL ISSUED FOR THIS VEHICLE WITH THE SAME PROBLEM SHE WAS ENCOUNTERING WITH THE VEHICLE WHICH WAS THE ALTERNATOR. THE CAR WAS PURCHASED IN JULY 05 BUT THE RECALL WAS ISSUED BACK IN MAY OF 05, SO THAT MIGHT BE WHY THE CONSUMER WAS NOT INFORMED. HOWEVER, THE CONSUMER IS SURPRISED TO KNOW THAT THE DEALER DID NOT REPLACE THE ALTERNATOR DUE TO THE RECALL PRIOR TO THE PURCHASE OF THE VEHICLE. THE CONSUMER PROVIDED A COPY OF THE INVOICE AND WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195207July 3, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
NISSAN MURANO 2003 SERVICE ENGINE CHECK LIGHTCAME ON AND VEHICLE SLOWED DOWN ON THE FREEWAY AND I HAD TO FIND A SHOULDER AFTER AN OVERPASS BRIDGE TO PULL OVER FOR MY SAFE AND FOR MY 2 TOODLERS CHILDREN. I CHECK THE RECALL ON THE INTERNET FOR THIS AND IT WAS A RECALL BACK IN 2003 THAT I DID NOT RECIEVE A NOTICE IN THE MAIL. I CALL A CAR DEALER AND DENYING ME FOR THE RECALL. I CALL THE CONSUMER AFFAIR CUSTOMER SERVICE AND 7/2/2007 AND CASE IS PENDING. I FEEL SO UNSAFE TO DRIVE THIS VEHICLE BECAUSE SINCE 2003 THIS VEHICLE HAS FIVE RECALLS SUCH AS GAS TANK, SET BELT, ENGINE AND ENGINE COOLING, TRANSMISSION NUT NOT TIGHTEN ENOUGH AND ALTERNATOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195079July 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 NISSAN MURANO WITH 71,300 MILES, WHENEVER I GET TO A STOPPING POINT OR MAKING A TURN, IF I TRIED TO RESUME DRIVING THE VEHICLE DOES NOT MOVE. THERE'LL BE NO ACCELERATION POWER. I WILL BE WAITING FOR 5-10 MINUTES BEFORE THE VEHICLE COULD MOVE. I'M AFRAID I MIGHT GET HIT ONE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194103June 25, 2007
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING 15 MPH THROUGH A PUDDLE OF ANY SIZE, WATER SPLASHES ONTO THE FRONT WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE AND REPAIR THE VEHICLE. THE CURRENT MILEAGE IS 500 AND FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193158June 13, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
APRIL 2006 - AIR BAG LIGHT FLASHING. PROBLEM RECURRED 5 TIMES BEFORE DEALERSHIP REPLACEMENT OF AIR BAG SENSOR AND DIAGNOSTIC UNIT IN JULY 2005. *AK JUNE 2007 - AIR BAG LIGHT FLASHING. TESTED AND FOUND INTERMITTENT SHORT IN DRIVER SIDE AIR BAG. REPLACED ON JUNE 7, 2007. PROBLEM RECURRED ON JUNE 8, 2007. UPON BRINGING VEHICLE TO DEALERSHIP, THEY INDICATED THAT THEY COULDN'T FIND ANYTHING WRONG AND I SHOULD BRING THE VEHICLE IN WITHOUT TURNING IT OFF IF LIGHT STARTS FLASHING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191716May 25, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. APPROXIMATELY ONE MONTH AGO, THE CONTACT NOTICED THAT THE POWER WINDOW MOTOR MADE AN UNFAMILIAR NOISE. THE FAILURE AFFECTED HOW THE WINDOW RAISED UP AND DOWN. SHE NOTIFIED NISSAN WHO STATED THAT THE MOTOR HAS FAILED AND WOULD COST $600.00 TO REPLACE. THERE WERE NO RECALLS ON NHTSA'S WEBSITE PERTAINING TO HER VEHICLE. SHE FEELS THAT SHE SHOULD NOT HAVE TO COME OUT OF POCKET FOR A VEHICLE THAT IS ONLY FOUR YEARS OLD. THE CONTACT STATED THAT SHE CANNOT DRIVE HER VEHICLE. NISSAN STATED THAT THERE IS NO WARRANTY. THE VIN, ENGINE SIZE, AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 75,000. . RETURNED USPS, 2ND ATTEMPT MADE 05/25/07 FAILED. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190527May 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLAMP FAILED WHEN CAR WAS ONLY A YEAR OLD. TO REPLACE THE LAMP WAS $279.00. THE LEXUS, WHICH WAS JUST A NISSAN MURANO,HAD THE SAME PROBLEM WITH LAMPS BURNING OUT ,AND THEY WERE ALL REPLACED BY THE COMPANY UNDER A RECALL. NISSAN REFUSED TO ACKNOWLEDGE THIS PROBLEM, BUT MOST MECHANICS ACKNOWLEDGED THE PROBLEM. AS I CHECKED WITH 10 OF THEM IN MY AREA THEY ALL SAID THEY HAVE SEEN THIS PROBLEM OCCURRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190372May 10, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
FAILURE OF THE ALTERNATOR BELT TENSIONER BRACKET. THE BELT TENSIONER BROKE ON THE 2004 NISSAN MURANO, CAUSING IT TO CUT THE COOLANT HOSE TO THE OIL COOLER. THE BELT TENSIONER, COOLANT HOSE TO OIL COOLER, AND BELT HAD TO BE REPLACED. I BELONG TO THE NISSANMURANO.ORGANIZATION DISCUSSION GROUP ,AND SEVERAL OTHER PEOPLE WERE HAVING THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188711April 24, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, UNKNOWN OR OTHER
IDLER PULLEY AND BRACKET DESIGN DEFAULT. I JUST TOOK MY CAR IN AFTER AN ALL OF THE SUDDEN CLANGING NOISE - AT 35,000 MILES. I WAS TOLD BY AUTHORIZED DEALERSHIP THAT I REQUIRED A NEW IDLER PULLEY AND BRACKET. APPARENTLY IT WAS BROKEN. I BELIEVE THIS IS A DESIGN DEFAULT AND SHOULD BE LOOKED INTO. I HAVE HEARD MANY PEOPLE COMPLAINING OF THIS SAME THING. I ENDED UP PAYING $99 FOR LABOR, $69.50 FOR THE PULLEY, AND $25 FOR THE BRACKET. THIS PART FAILING AT 35,000 MILES IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188495April 21, 2007
ENGINE AND ENGINE COOLING
MY WIFE AND I NOTICED THAT THE HEATER BLOWER WAS ONLY BLOWING COLD AIR WHEN TURNED TO HIGH. ALSO, THE TEMPERATURE GAUGE WAS SHOWING ANYWHERE FROM EXTREMELY HOT TO VERY HOT. UPON INSPECTION OF THE COOLANT LEVEL RESERVOIR IT WAS SHOWING FULL. HOWEVER, THE RADIATOR WAS EMPTY AND TOOK 3/4 BOTTLE OF COOLANT TO REFILL. THEN I NOTICED THAT THERE WAS A PUDDLE OF COOLANT THAT HAD FORMED ON TOP OF A BOLT. WE ALSO COULD HEAR A NOISE FROM ENGINE COMPARTMENT. UPON INVESTIGATION NOTICED IDLE PULLEY WAS VIBRATING AND MAKE THE SOUND. I INVESTIGATED ONLINE AT WWW.NISSANMURANO.ORG FOR SIMILAR PROBLEMS. I FOUND A SERIES OF REPORTS THAT THE BRACKET THAT HOLDS THE IDLE PULLEY WAS BROKEN. I HAD THE DEALERSHIP INSPECT THE VEHICLE AND IT LOOKED TO THEM LIKE THE PULLEY BRACKET WAS BROKEN. UPON EXAMINATION OF HOW THE BRACKET BROKE SEEM THAT THE BRACKET IS UNDER-DESIGNED. THE CRACK SEEMS TO INDICATE THAT THE BRACKET BROKE BY BENDING FATIGUE. THIS IDLE PULLEY TENSIONER HAD THEN SEVERED THE COOLANT HOSE. THE FAILURE TO THIS IDLE PULLEY COULD LEAD TO AN ALTERNATOR NOT PROVIDING ENERGY TO THE CAR AND EVEN MORE SERIOUS CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188413April 20, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER
ON TWO OCCASIONS WITH HEAVY WET SNOW THE WINDSHIELD WIPERS BECAME STUCK. BOTH TIMES IT WAS IMPOSSIBLE TO PULL OVER TO CLEAR THE ICE BUILD UP FROM UNDER THE ARM AND INSIDE THE HOOD. THIS CREATED AN EXTREMELY HAZARDOUS DRIVING SITUATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188126April 17, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*- THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING THE VEHICLE THE AIR BAG WARNING LIGHTS FLASHED. THE DEALER STATED THAT THE AIR BAG MODULE AND THE CABLES WERE DEFECTIVE. THE DEALER MADE THE REPAIR. APPROXIMATELY SIX MONTHS LATER THE AIR BAG LIGHT STARTED FLASHING AGAIN. THE DEALER STATED THAT THE AIR BAG MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS WAITING FOR THE PART TO MAKE THE REPLACEMENT. THE VEHICLE'S CURRENT AND FAILURE MILEAGE WERE 12,000 MILES. *AK UPDATE 05/10/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188000April 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
THIS IS A COPY OF THE TEXT I SENT NISSAN. TO: INTERESTED PARTIES NISSAN USA REFERENCE # 5652837. I NOW OWN A 2003 MURANO VIN 3 J. I HAVE A PROBLEM THAT I AM NOT RESOLVED ON AND DETAILS ARE AS FOLLOWS: I AM A RESERVE NAVY OFFICER NOW DEPLOYED TO IRAQ, WHICH MAKES THIS ENTIRE EVOLUTION A BIT DIFFICULT. MY SON CHRIS WILSON AGE 22 WAS DRIVING THE MURANO ON MARCH 14, 2007 NEAR HIS COLLEGE IN CULLOWHEE, NORTH CAROLINA WHEN WHILE AT HIGHWAY SPEED NOTICED THE CHECK ENGINE LIGHT ILLUMINATED AND THEN EXPERIENCED AN IMMEDIATE LOSS OF POWER AND ENGINE SHUTDOWN. HE WAS ABLE TO GET THE VEHICLE OUT OF ACTIVE TRAFFIC SAFELY WITH NO POWER STEERING OR BRAKE ASSIST. WITNESSES TO THE EVENT CLAIMED HE WAS LUCKY AND SKILLED TO MANEUVER OFF THE HIGHWAY WITHOUT ENDANGERING HIMSELF AND OTHERS IN TRAFFIC. WE THEN SEARCHED FOR LOCAL DEALERSHIPS TO TAKE THE VEHICLE TO CONTACTED THEM AND ARRANGED FOR THE VEHICLE TO BE TOWED THERE. AFTER AN ANALYSIS AND THE PART NUMBER OF A TRANSMISSION CONTROL MODULE TCM. I WENT TO THE NISSAN USA WEB SITE AND RESEARCHED RECALLS THAT HAD BEEN ISSUED FOR 2003 MURANOS. I WAS VERY INTERESTED TO FIND ONE FOR VIN NUMBERSJN8AZ08T*3W 100007-100032,JN8AZ08W* 200005-200071. I REALIZE THAT MY VIN NUMBER IS NOT ONE OF THESE AND THE NICE FOLKS AT THE CALL CENTER AND THE SERVICE FOLKS AT THE DEALERSHIPS ARE POWERLESS TO DO ANYTHING UNLESS THERE IS A VIN MATCH. THE RECALL QUOTES: ''ON SOME 2003 MURANOS THERE IS A POSSIBILITY THAT THE ENGINE MIGHT STOP RUNNING WHILE BEING DRIVEN IF THE CRANK POSITION SENSOR FAILS. THIS MAY ALSO RESULT IN THE ''SERVICE ENGINE SOON'' LIGHT COMING ON OR REDUCED ENGINE POWER. IT IS THE SAME RESULT AS WHAT HAPPENED TO MY CAR. I AM A PROFESSIONAL MECHANICAL ENGINEER AND I FEEL ETHICALLY SOUND IN MAKING THE REQUEST AND MAINTAINING AN UNRESOLVED POSITION ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186278March 27, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
FAN / ALTERNATOR BELT SHREDDED ON 04' MURANO WITH LESS THAN 26,000 MILES. CAUGHT AND TAKEN TO DEALER BEFORE COMPLETE FAILURE. SAME THING HAPPENED ON 02 MAXIMA WITH APPROX. SAME MILEAGE. MAXIMA BELT FAILED COMPLETELY, NEEDED JUMPER BOX TO CHARGE ALTERNATOR ENOUGH TO GET HOME. DEALER HAS NO EXPLANATION FOR BELT FAILURES, BUT BOTH VEHICLES HAVE THE SAME ENGINE, AND SEEMS LIKE A DESIGN FLAW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185897March 22, 2007
SEATS
DRIVER'S SEAT BROKE OFF SEAT TRACK. DEALERSHIP SAID IT WAS A DEFECT. ALSO, TOOK IT TO MY MECHANIC AND HE SAID THE SEAT TRACK WAS BROKE AND IT WAS A DEFECT IN THE TRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185484March 19, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* - THE CONTACT HAS A 2006 NISSAN MURANO. THE CONTACT STATED THAT IN THE MIDST OF DRIVING THE WINDSHIELD WIPERS WOULD COMPLETELY STOP WORKING UNTIL THE FOLLOWING DAY. THE CONTACT STATED THAT THIS WAS A DESIGN PROBLEM BECAUSE THE ICE WENT DOWN BELOW THE HOOD, AND IT STOPPED THE WINDSHIELD WIPERS FROM WORKING. THE ICE PREVENTED THE WINDSHIELD WIPERS FROM GOING ALL THE WAY DOWN AND THEN COME BACK UP. THE CONTACT STATED THAT THE WINDSHIELD WIPERS MUST BE ABLE TO GO ALL THE WAY DOWN IN ORDER FOR THEM TO WORK PROPERLY. SHE WOULD JUST LIKE TO HAVE IT FIXED, BECAUSE SHE DID NOT WANT TO BE AFRAID TO DRIVE IN A STORM. THE CONTACT WAS TOLD BY THE DEALER THAT SHE SHOULD LIFT THE HOOD AND CLEAN THE AREA WHERE THE WINDSHIELD WIPERS WERE. THIS HAPPENED ONCE BEFORE IN ANOTHER STORM, AND SHE WAS ABLE TO GET THE WINDSHIELD WIPERS GOING AGAIN. EACH TIME THIS HAPPENED THE CONTACT WAS IN A BAD STORM. THE FAILURE AND CURRENT MILEAGE WERE BOTH 4600 .*AK UPDATE *4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185516March 19, 2007
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
DUE TO CLOSE PROXIMITY (AND SAME "LEVEL") OF BRAKE PEDAL AND GAS PEDAL, THE THROTTLE IS ACCIDENTALLY ENGAGED WHEN TRYING TO STOP (UNDER BRAKING). THIS CAUSES THE BRAKING TO BE LESS EFFECTIVE (ENGINE WORKING AGAINST BRAKES), WITH MODERATE LOSS OF CONTROL, UNUSUAL RESULTS, AND NEAR ACCIDENTS. THIS HAS OCCURED THREE TIMES TO ME, AND HAS OCCURRED TWICE TO MY WIFE, ON THIS VEHICLE. WE HAVE BOTH BEEN DRIVING MANY DIFFERENT TYPES OF VEHICLES FOR MANY YEARS, AND NEVER HAD THIS HAPPEN TO EITHER OF US BEFORE. THEREFORE, IT MUST BE AN "UNUSUAL" DESIGN CAUSE ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185312March 16, 2007
FUEL SYSTEM, GASOLINE:STORAGE
2003 NISSAN MURANO. DAMAGE TO GAS TANK SHIELD INSTALLED BY MFG RECALL. RAN OVER SMALL PIECE OF RUBBER ON THE HIGHWAY & IT TORN THE SHIELD LOOSE FROM THE FRAME OF THE CAR. NEW CARS COME WITH METAL MOLDED SHIELDS MOUNTED TO THE GAS TANK. THE PLASTIC SHIELDS WHICH NISSAN IS INSTALLING ARE NOT STURDY ENOUGH TO PROVIDE THE PROPER PROTECTION TO THE GAS TANK. CARS WHICH HAVE HAD THESE PLASTIC SHIELDS INSTALLED SHOULD BE RECALLED TO HAVE THE MOLDED METAL SHIELDS INSTALLED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10185076March 14, 2007
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
1. BRAKES SQUEAK IN REVERSE HORRIBLY!!! ALWAYS WHEN RESTED A FEW HOURS AS WELL AS OVER NIGHT BUT NEVER IN FORWARD. 2. ONE TIME HESITATED TO START. KEPT CRANKING, AFTER 2ND ATTEMPT , STARTED, PHEW! WOULD HAVE BEEN MIGHTY EMBARASSING AT THE PARTY FOR A NEW VEHICLE NOT START! OTHERWISE I LIKE THE S.U.V... *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184451March 7, 2007
VEHICLE SPEED CONTROL
INTERMITTENT ACCELERATION DELAY OF 3-5 SECONDS FROM A STOP. ONCE THE ACCELERATOR IS DEPRESSED AND NOTHING HAPPENS AFTER THE DELAY COMES A SURGE OF SPEED. NO CODES ARE THROWN AND DEALER CANNOT RECREATE PROBLEM. SERIOUS SAFETY HAZARD, ESPECIALLY WHEN TURNING LEFT OR AT AN INTERSECTION! THIS HAS HAPPENED INTERMITTENTLY SINCE I GOT THE CAR AT 30000 MILES. I CAN TURN OFF THE CAR AND IT SOMETIMES "RESETS" THE PROBLEM. CONSUMER BULLETIN BOARDS REPORT THIS TO BE A TPS FAILURE THAT CAN BE FOUND IN ALL YEARS OF THE MURANO PRODUCTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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