Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#557743November 20, 2000
TIRES
ONE OF THE FRONT FIRESTONE WILDERNESS TIRES (P235/75R15) HAD A STRIP OF TIRE MISSING, THE CONSUMER REPLACED THE 2 FRONT TIRES, NOW THE CONSUMER HEARS ABOUT RECALL 00T-005 AND 3 OUT OF 5 TIRES WERE INCLUDED AND REPLACED, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE 2 TIRES THAT WERE REPLACED PRIOR TO THE RECALL WHICH MAY OR MAY NOT HAVE BEEN INCLUDED IN THE RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557345November 15, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) CAUSED VEHICLE TO VIBRATE, CONSUMER REPLACED TIRES WITH A DIFFERENT BRAND AND HAS NO MORE PROBLEMS WITH VIBRATION IN THE VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736264November 14, 2000
TIRES
THIS TIRE WAS NOT A RECALL WITH THE VD CODE. IT SUDDENLY FAILED AT HIGHWAY SPEED BY LOSING PART OF ITS TREAD. THE TREAD SEPARATED FROM THE PLY FOR A DISTANCE OF APPROX 18" ON ONE SIDE OF THE TIRE. PHOTOS ARE AVAILABLE. (DOT NUMBER: W2HLIPY2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736285November 14, 2000
TIRES
I HAD TWO FIRESTONE ATX RECALLED TIRES REPLACED ON 02 MAR 00 DUE TO BELTS SHIFTING WITHIN THE TIRES. TWO MONTHS LATER, ON 12 APR 00, TWO RECALLED FIRSTONE ATX TIRES "DELAMINATED" (WITHIN TWO HOURS OF EACH OTHER)WHILE I WAS DRVING ON I-10 THROUGH EL PASO,TEXAS AND THROUGH LORDSBURG NEW MEXICO. THE DAMAGE FROM THE TIRES DELAMINATING WAS APPROXIMATELY $1,800. (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874861November 13, 2000
TIRES:TREAD/BELT
WHILE DRIVING, CONSUMER NOTICED VIBRATION AND A STEERING PROBLEM, VEHICLE WAS TAKEN TO A FORD DEALER FOR INSPECTION AND INFORMED OF THE LEFT FRONT TIRE SHOWING SIGNS OF TREAD SEPARATION, TIRES ARE FIRSTONE WILDERNESS AT P235/75R15 DOT W2HL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557516November 8, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES HAD A HAIRLINE FRACTURE AROUND THE CIRCUMFERENCE OF THE TIRE ON BOTH SIDES, WHERE THE TREAD MEETS THE SIDEWALL. TIRES WERE FIRESTONE WILDERNESS AT, P23575R15, DOT # VNHL1PY247. OWNER REPLACED ALL FOUR TIRES. OWNER REQUESTING REIMBURSEMENT UNDER RECALL (00T-005). *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735972November 8, 2000
TIRES:TREAD/BELT
I HAD TIRE BLOWOUT WHILE DRIVING AT APROX.55-60 MPH. VEHICLE VEERED FROM THE ROAD . TIRE SHOWS SIGNS OF TREAD SEPARATION IN AN AREA ABOUT 8 INCHES LONG THAT RUNS ALONG THE SIDEWALL AND RAPS ABOUT 1/3 OF THE WAY ACROSS THE TIRE. THE TIRE WAS A RIGHT REAR WILDERNESS AT. *AK (DOT NUMBER: W2HL TIRESIZE: P235 75 15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735965November 8, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE HAVE HAD THIS VEHICLE IN TO TWO DIFFERENT DEALERSHIPS AT LEAST 6 TIMES FOR THE SAME PROBLEM. THEY NOW SAY THAT ROTORS ARE BELOW SPECS, AND THAT SOMEONE HAS TURNED THEM TO GET THEM THAT WAY. ALL BRAKE PARTS ON THIS VEHICLE ARE ORIGINAL AND HAVE ONLY BEEN SERVICED BY A REGISTERED MERCURY DEALERSHIP. I AHVE TALKED TO THE MERCURY CUSTOMER ASSISTANCE DEPARTMENT TWO TIMES ALSO ABOUT THIS PROBLEM. WE CANNOT GET ANYWHERE BUT THEY NOW SAY WE MUST REBUILD THE BRAKE SYSTEM ON THE FRONT OF THIS VEHICLE AT OUR EXPENSE. THE ORIGINAL PROBLEM WAS A GRINDING DRAGGING NOISE FROM THE FRONT THAT HAS WENT ON FOR OVER 6 MONTHS. WE ARE JUST SEEKING SATISFACTION AND FOR MERCURY TO CORRECT THEIR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557430November 6, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED FIRESTONE TIRES PRIOR TO RECALL NOTICE, CONSUMER REQUEST REIMBURSEMENT BUT STILL HAS NOT RECIVED REFUND. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557423November 6, 2000
TIRES:TREAD/BELT
CONSUMER WAS ON A WAITING TO GET REPLACEMENT TIRES FOR RECALLED FIRESTONE TIRES, CONSUMER FELT THE RISK WAS TOO GREAT TO TRAVEL ON A LONG DISTANCE TRIP ON THE FAULTY FIRESTONE TIRES AND REPLACED THEM, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556944November 3, 2000
TIRES:TREAD/BELT
OWNER WOULD LIKE ASSURANCE THAT TIRES ON VEHICLE ARE NOT INCLUDE IN RECALL (OOT-005). TIRES ARE WILDERNESS AT, DOT # BEGINNING WITH W2UL, RECALL NOTICE IS CONFUSING. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557377November 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES WERE NOT INCLUDED IN RECALL 00T-005 BUT THREE OUT OF FOUR TIRES HAD TREAD SEPARATION (FIRESTONE WILDERNESS AT P235/75R15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556447October 30, 2000
TIRES
FIRESTONE WILDERNESS TIRES (P235 70 R15) EXPERIENCED FAILURE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557049October 27, 2000
TIRES:TREAD/BELT
THE BELTS OF THE FIRESTONE TIRES WERE BROKEN AND SEPARATING CAUSING A ROUGH RIDE, CONSUMER PURCHASED FOUR NEW TIRES AND REQUEST REIMBURSEMENT BUT WAS DENIED BECAUSE THE REPLACEMENT TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO AUG 9, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557012October 27, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE (P235 75 R15) EXPERIENCED STEEL BELT SEPARATION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735184October 26, 2000
TIRES
TIRE HAD BEEN REPLACED ONLY ONE WEEK AND IT WENT FLAT. A HOLE WAS IN IT. I DID NOT RUN OVER ANYTHING, OR INTO ANYTHING, AND THERE WAS NOT A NAIL, ETC IN THE TIRE.*AK (TIRESIZE: 15)( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556502October 23, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT P235/75R15SL TIRES WERE REPLACED DUE TO VISIBLE CRACKS BETWEEN THE SIDEWALL AND THE TREAD, THE TIRES ARE NOT INCLUDED IN THE (OOT-005) RECALL, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556351October 22, 2000
TIRES
RIGHT REAR FIRESTONE WILDERNESS AT TIRE BLEWOUT WHILE DRIVING CAUSING THE REAR END OF THE VEHICLE TO BEGIN TO FISHTAIL, THE VEHICLE WAS SITTING SO LOW THAT THE JACK COULD NOT BE USED PROPERLY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556764October 19, 2000
TIRES:TREAD/BELT
AFTER ANNOUNCEMENT OF VOLUNTARY RECALL CONSUMER INSPECTED HIS FIRESTONE WILDERNESS AT TIRES AND FOUND CRACKS AROUND THE CIRCUMFERENCE OF ALL 5 TIRES (INCLUDING THE SPARE), CONSUMER TIRES ARE NOT INCLUDED IN RECALL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556665October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED TREAD SEPARATION, THERE WAS ALSO DAMAGE TO THE FENDER AND THE BACK TAIL LIGHT, CONSUMER LATER HAD TROUBLE WITH THE ALIGNMENT SO A DEALER REPLACED THE TIRES AT A DISCOUNTED PRICE, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE DAMAGES TO THE VEHICLE, THE REPLACEMENT TIRES, AND THE SPARE TIRE THAT HAS NOT YET BEEN REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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