Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#556270October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE P235 75 R15 EXPERIENCED CRACKING BELOW TIRE TREADS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734723October 19, 2000
TIRES
AFTER HEARING ABOUT THE FIRESTONE RECALL. I WAS CONCERN ABOUT MY TIRES. I WENT TO A FIRESTONE STORE AND THEY INSPECTED MY TIRES AND SAID THAT MY TIRES ARE NOT THE RECALL TIRES. I AM AFFRAID TO DRIVE MY MOUNTAINEER FAR OR AT A HIGH SPEED LIKE 55 OR 60 MPH. WHAT CAN BE DONE ABOUT THIS? I HAVE THE SAME TIRES THAT BEING RECALL, BUT THE FIRESTONE TIRE STORE SAID YOU ARE NOT IN ANY DANGER, YOUR TIRES CAME FROM A DIFFERENT PLANT. THESE TIRES ARE FIRESTONE WILDERNESS A/T TIRES I AM AFFRAY FOR MY FAMILY AND MYSELF. WHAT CAN I DO? (DOT NUMBER: W2HL TIRESIZE: P235/75R15) (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734603October 18, 2000
TIRES
PRIOR TO PUBLICIZED REPORTS OR RECALLS ON FIRESTONE TIRES I HAD MY FIRST 2 TIRE BLOWOUTS IN MY 20 YEARS OF DRIVING ON MY NEW MERCURY MOUNTAINEER. THE FIRST WAS CONSIDERED A PUNCTURE WHICH I ACCEPTED. THE SECOND WAS CONSIDERED A ROAD HAZARD BY THE FIRESTONE DEALER. THE SECOND TIRE BLOW OUT APPEARED MUCH LIKE A BAD HAIR PIECE, I AM NOW AWARE OF THE TERM - TREAD SEPARARTION. AGAIN, THIS OCCURED PRIOR TO ANY REPORTS OF ANY FIRESTONE TIRE DEFECTS. I WENT TO ANOTHER TIRE DEALER FOR REPLACEMENT AS I WAS NOT SATISIFIED WITH THE FIRESTONE DEALERS EXPLAINATION. (DOT NUMBER: W2HL027477 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734684October 18, 2000
TIRES:TREAD/BELT
WE EXPERIENCED A BLOW OUT ON THE RIGHT FRONT TIRE AND UPON EXAMINATION DISCOVERED TREAD SEPARATION ON THE LEFT FRONT. BOTH TIRES WERE ORIGINAL. THESE TIRES ARE NOT IDENTIFIED AS PART OF THE RECALL, BUT WERE CLEARLY DEFECTIVE. I REPLACED THE TWO FRONT TIRES AT 40,977 MILES AND HAVE NOW PURCHASED 5 NEW TIRES. (DOT NUMBER: P235 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556238October 17, 2000
TIRES
WHILE DRIVING THE REAR DRIVERS SIDE FIRESTONE WILDERNESS AT TIRE BLEWOUT, CONSUMER REQUESTED REIMBURSEMENT BUT FIRESTONE DENIED REQUEST BECAUSE THE TIRE WAS NOT PURCHASED ON A PRO-RATED BASIS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556224October 17, 2000
TIRES:SIDEWALL
CONSUMER NOTICED A THREE INCH CRACK ON THE INSIDE SIDEWALL OF THE RIGHT FRONT TIRE AND FOUND ANOTHER ON THE INSIDE SIDEWALL OF THE RIGHT REAR TIRE (THE TIRES HAD 8,600 MILES AT FAILURE), CONSUMERS TIRES WERE NOT INCLUDED IN RECALL 00T-005 , (ATTORNEY FOR CONSUMER) FIRESTONE WILDERNESS P235/75R15. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734503October 17, 2000
TIRES:TREAD/BELT
PLEASE ADVISE RE: WILSON NC WILDERNESS AT RECALL POSSIBILTY - PER INFO AVAILABLE, THAT I HAVE BEEN ABLE TO OBTAIN, WILSON MANUFACTURED TIRES ARE EVEN MORE LIKELY THAN THOSE FROM DECATUR TO EXPERIENCE TREAD SEPARATION PROBLEMS BUT AS OF YET DO NOT APPEAR TO BE RECALLED. WHY NOT? I AM DRIVING ON DOT W2... SERIAL TIRES AND WOULD LIKE TO BE ADDED TO ANY DISTRIBUTION LISTS ON THE ONGOING INVESTIGATION ON A RECALL OF ALL WILDERNESS AT TIRES AND FURTHER STATISTICAL INFORMATION ON THE WILSON LOCATION. THANK YOU. (DOT NUMBER: W2 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734434October 16, 2000
TIRES:TREAD/BELT
BECAUSE OF A RECENT FLAT TIRE, I REALIZED THE TIRES I HAD. ALL MY TIRES HAVE THE TREAD CRACKING BOTH INSIDE AND OUT BUT THE FIRESTONE DEALERSHIP HAS SAID BECAUSE THERE ARE 50,000 MILES ON THE VEHICLE, WARRANTY IS NO LONGER VALID! AFTER 3 INSPECTIONS AT OTHER TIRE DEALERSHIPS, MY TIRES HAVE WEAR OF 7/32 TO 10/32. WOULDN'T THERE BE LESS TREAD IF THE TIRES WERE THE ORIGINAL ON THE CAR? (DOT NUMBER: VN TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734262October 13, 2000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE REAR 3 POINT SEATBELTS LOCK IN THE RETRACTED POSITION WHEN WORN CAUSING THE PASSENGER TO HAVE TO UNBUCKLE THE SEATBELT TO RELEASE TENSION IN ORDER TO CONTINUE WEARING THE SEATBELT. BOTH REAR SEATBELTS CONTINUE TO RATCHET TIGHTER EACH TIME THE OCCUPANT LEANS BACK. THIS IS EXTREMELY UNCOMFORTABLE. THE DEALER HAS REPLACED THE BELTS ONCE, BUT THE SAME SYMPTOMS PERSIST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556051October 12, 2000
TIRES:TREAD/BELT
REAR FIRESTONE WILDERNESS AT TIRE HAD AN AREA OF UNEVEN TREAD WEAR, CONSUMER REPLACED ALL FOUR TIRE AS A SAFETY PRECAUTION, CONSUMER FELT THEIR TIRES SHOULD BE INCLUDED AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555860October 10, 2000
TIRES:TREAD/BELT
THE WILDERNESS AT TIRES WERE INCLUDED IN RECALL 00T-005, CONSUMER HAD PROBLEMS OBTAINING REPLACEMENT TIRES AT FIRESTONE AND WENT TO A COMPETITOR TO GET TIRES REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555890October 10, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED CRACKING AT THE TREADLINE, CONSUMER WANTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555893October 10, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED LEAKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872666October 10, 2000
TIRES:TREAD/BELT
1997, MERCURY, MOUNTINEER. CONSUMER DOES NOT KNOW IF THE FIRESTONE WILDERNESS (P235 75 R15) TIRES ARE THE ORIGINAL ONES. LEFT REAR TIRE HAD A BUBBLE, ABOUT THE SIZE OF A FIST, FORMING ON THE TIRE. TOKK TO FIRESTONE, AND THEY REPLACED TIRE.*AK DOT # W2HL1PY476. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733785October 9, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SEAT BELTS:FRONT:WEBBING
I DID PROCEED TO THE MERCUERY DEALER FOR SEAT BELTS, OUR RIGHT REAR SEAT BELT WAS ON ORDER FOR 10 MONTHS AND MERCURY DEALER WOULDN'T DO ANYTHING ABOUT IT . I HAD PROBLEMS WITH THE FRONT SEAL BEALTS NOT RETRATING AND THEY WOULD STICK, I DID FOLLOW UP WITH A LAW SUIT AND LOST BECAUSE THEY THOUGHT MY SEAT BELT WASN'T A PROBLEM. THE REAR RIGHT WAS ON ORDER FOR ALMOST 10 MONTHS AND STILL NOTHING WAS DONE .IN NOV 1998 I HAD KNOCKING NOISE COMING FROM MY ENGINE AND THE DEALER SHIP THERE WAS NOTHING WRONG. I COMPLAINED ABOUT IT A COUPLE MORE TIMES AND NOTHING WAS DONE. WILL JUNE 2000 A NEW ENGINE WAS PUT IN BECAUSE UPTOWN COULD'T FIND A PROBLEM. THE MOST I WANT IS TO HAVE FORD TAKE THIS TRUCK BACK AND FORGET THAT LAWSUIT. WHY SHOULD I PAY FOR SOMETHING THAT THE RETRACTOR ASSEMBLEYS ARE NOT WORK . ITS A SAFTEY MATTER (DOT NUMBER: VD TIRESIZE: P225/75R75)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733808October 9, 2000
TIRES
I'VE BEEN TO A FIRESTONE DEALER AND THE PLACE I BOUGHT THE VEHICLE, BOTH TELL ME THAT MY TIRES AREN'T ON RECALL, BUT CAN SELL ME NEW ONES.MY TIRES ARE CRACKING AROUND THE TREADS JUST LIKE THE RECALLED ONES I'VE SEEN ON TELEVISION, BUT THEY BOTH ARE TELLING ME THERE IS NOTHING THEY CAN DO ABOUT IT! I JUST CAN'T GO OUT AND AFFORD NEW ONES, AND THESE ARE CLEARLY DEFECTIVE. WHO CAN I GET TO ACTUALLY LOOK AT THESE TIRES AND TAKE RESPONSIBILITY? THE FIRESTONE REPRESENTATIVE TOLD ME THAT HE HAS SEEN SEVERAL OF MY TYPE OF SPLITTING, BUT THERE IS NOTHING HE CAN DO (HE WAS QUITE RUDE ALSO) ABOUT IT EXCEPT SELL ME NEW ONES. NOW IF THESE FIRESTONES AREN'T RECALLED AND ARE BAD, WHY WOULD I PURCHASE OTHER NON-RECALLED FIRESTONES. I HAVE RETAINED AN AIR PRESSURE OF APPROX. 34PSI SINCE I'VE OWNED IT. THESE TIRES ARE CRACKING AND ANYONE WHO WISHES TO VIEW THESE CAN JUST CONTACT ME AND I WILL MAKE THEM AVAILABLE AT ANY TIME. PLEASE CONTACT ME, I'M ABOUT AT THE END OF MY ROPE AND THESE TIRES SHOULD ALSO BE RECALLED, UNLESS OF COURSE MINE ARE DEFFECTIVE ALONE, AND THEN THEY (FIRESTONE OR FORD) SHOULD CORRECT THIS PROBLEM TO..THANK YOU FOR YOUR TIME..V/R, J. MATT DUFFIN (DOT NUMBER: W2 TIRESIZE: P235/75R15) (DOT NUMBER: W2 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556018October 9, 2000
TIRES:TREAD/BELT
TREAD IS SEPERATING FROM TIRE ON SIDE WALL, TIRES ARE NOT RECALLED TIRE DOT VDHL (FIRESTONE WILDERNESS AT P235/75R15). *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733671October 7, 2000
TIRES
TIRES ARE SHOWING SIGNS OF SEPARATION, MORE SO IN THE BACK, FIRESTONE WILL NOT REPLACE THEM. (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872491October 6, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 5OMPH ON HIGHWAY AND HEARD A NOISE. SHE FELT VIBRATION INSIDE OF VEHICLE. SHE WAS ABLE TO PULL OVER TO THE SHOULDER, AND NOTICED THAT LEFT REAR DRIVER'S SIDE TIRE TREAD SEPARATED FROM THE RIM. CONSUMER STATED THAT MANUFACTURER WILL CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733539October 5, 2000
TIRES
UPON HEARING ABOUT THE TIRE RECALL, I WENT TO MERTZ FORD WHERE I PURCHASED MY VEHICLE FOR INSPECTION. I WAS TOLD MY TIRES WEREN'T ON THE RECALL LIST. AS ADDITIONAL NEWS REPORTS CONTINUED, WE INSPECTED THE TIRES OURSELVES TO FIND A CRACK AT THE TREADLINE THAT RAN AROUND THE OUTSIDE PERIMETER OF ALL FOUR TIRES. I RETURNED TO THE DEALER AND WAS TOLD BY THEIR SALES MANAGER THAT SOMETHING NEEDED TO BE DONE AS THE TIRES WERE NOT SAFE. WE RETURNED WHEN THE SERVICE DEPT. WAS OPEN AND WERE AGAIN TOLD THEY WOULD WORK SOMETHING OUT. AFTER THE VEHICLE HAD BEEN DROPPED OFF, WE RECEIVED A CALL INDICATING THAT WE WOULD NEED TO PAY FOR ALL 4 NEW TIRES (REPLACED WITH GOODYEAR WRANGLER RT/S (TIRES, LABOR, TAX: $379.01). I KEPT THE DEFECTIVE TIRES AND MY RECEIPT. I DON'T KNOW HOW FIRESTONE CAN MAINTAIN THAT TIRES MANUFACTURED ONLY AT THE DECATUR PLANT ARE THE UNSAFE TIRES FOR THE RECALL. I WANT FIRESTONE TO REIMBURSE ME FOR MY TOTAL EXPENDITURES.*AK (DOT NUMBER: VNHL1PY506 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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