Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#877139December 28, 2000
ELECTRICAL SYSTEM:IGNITION
ON FOUR OCCASIONS WHEN GOING OUT TO START VEHICLE CONSUMER WAS NOT ABLE TO TURN IGNITION AND STEERING WHEEL WOULD NOT MOVE, LEAVING CONSUMER STRANDED. EVENTUALLY IT WOULD RELEASE . DEALER HAS REMOVED IGNITION, BUT CLAIMED NO DEFECT EXISTED. DEALER ONLY ADVISED CONSUMER TO MAKE SURE WHEELS WERE STRAIGHT WHEN PARKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738056December 20, 2000
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE PARKING AT A RIGHT ANGLE ON A STEEP HILL OVERLOOKING A BUSY ROAD, THE CAR ALMOST AT A STANDSTILL, THE DRIVER'S FOOT ON THE BRAKE, THE CAR ENGINE SUDDENLY STARTED SCREAMING, THE GAS PEDAL DEPRESSED ON ITS OWN AND THE CAR SURGED FORWARD OVER A CONCRETE PARKING CURB AND MOWED DOWN A TALL PALM TREE. MY DAUGHTER-IN-LAW WOULD HAVE BEEN KILLED IF NOT FOR HITTING THE TREE, AS SHE HAD ALREADY TAKEN OFF HER SEATBELT AND OPENED HER DOOR - WE WERE SO CLOSE TO A STANDSTILL. THE TREE STOPPED THE CAR FROM GOING OVER A VERY STEEP HILL AT A HIGH RATE OF SPEED ONTO TRAFFIC ON THE ROAD BELOW. THE REPLACEMENT VALUE OF THE TREE IS NOT YET KNOWN. I HAVE SINCE DISCOVERED VIA CHANNEL 4 TV IN UK, AND DATELINE NBC THAT THIS IS A KNOWN PROBLEM WITH THIS VEHICLE AND PEOPLE HAVE BEEN KILLED, AS MY DAUGHTER-IN-LAW AND I WOULD HAVE BEEN IF NOT FOR THE PALM TREE. I HAVE NOW HAD THE CRUISE CONTROL DISABLED ON THE VEHICLE SO THAT I CAN DRIVE IT, AS I CAN NOT ETHICALLY TRADE IT IN AND LET SOMEONE ELSE BUY IT WHEN I KNOW IT HAS A PROBLEM. I HOPE THAT BY REGISTERING THIS BRIEF COMPLAINT THAT IT WILL HELP YOU TO INFLUENCE FORD LINCOLN MERCURY TO ACKNOWLEDGE THE FAULT RECALL THESE VEHICLES. THANK YOU. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#876630December 18, 2000
SUSPENSION:FRONT, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING HEARD A GRINDING NOISE. HAD IT REPAIRED, GRINDING HAPPENED AGAIN. CURRENTLY, CONSUMER CAN'T PUT IN DRIVE ONLY SECOND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876462December 13, 2000
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCES SUDDEN ACCELERATION, CONSUMER CHANGED FLOOR MATS BECAUSE HE THOUGHT THEY WERE GETTING UNDER THE ACCELERATOR, HOWEVER AFTER THE CHANGE IT HAPPENED AGAIN CAUSING A REAR END COLLISION, DEALER CAN NOT FIGURE OUT THE PROBLEM. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#737413December 6, 2000
TIRES
TIRES EXHIBIT CRACKS AT THE TREAD LINE (ALL FOUR) AND HAVE NOT FAILED. I HAVE SINCE REPLACED THEM ON MY OWN BUT DECIDED TO REPORT THEM ANYWAY. I HAVE HI-RES PHOTOS AND CAN E-MAIL THEM IF YOU LIKE. ALL MEDIA RELATED TO THE TIRES THAT I HAVE SEEN SAYS THAT THE CRACKS ARE SIGNS OF TIRES NEAR FAILURE. AS MY TIRES WERE NOT PART OF THE RECALL, I CHOSE NOT TO TAKE THE CHANCE. PLEASE CALL / E-MAIL IF INTERESTED. (DOT NUMBER: VNHL TIRESIZE: P235-75-15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557899December 5, 2000
TIRES:TREAD/BELT
3 OF THE CONSUMER'S FIRESTONE WILDERNESS AT TIRES (P235 75 R15) ARE NOT INCLUDED IN RECALL 00T005, HOWEVER ARE EXPERIENCING TREAD SEPARATION, CONSUMER IS REQUESTING REIMBURSEMENT FOR ALL OF THE TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557888December 5, 2000
TIRES:TREAD/BELT
THE RIGHT REAR TIRE IS CRACKING AT THE TREAD LINE, THE OTHER THREE TIRES SHOW SAME SIGNS OF CRACKING, THESE TIRES ARE NOT INCLUDED IN RECALL (FIRESTONE WILDERNESS AT P235-75R-15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875996December 5, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE STARTED TO SLOW DOWN INSTEAD. TOOK VEHICLE TO DEALER WHO FOUND THAT TRANSMISSION NEEDED TO BE REPLACED. FORD REPLACED IT WITH REMANUFACTURED TRANSMISSION. *AK AT A SPEED OF 30 TO 40 MPH, THE TRANSMISSION SLIPS AND WAS REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875997December 5, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE SLOWED DOWN INSTEAD. TOOK TO DEALER WHO FOUND TRANSMISSION NEEDED TO BE REPLACED. FORD WILL REPLACE IT WITH REMANUFACTURED TRANSMISSION. *AK TRAVELING AT 30-40 MPH, THE TRANSMISSION SLIPPED BADLY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558193November 30, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES DEVELOPED VERY ODD WEAR, THE LEFT TIRE BEGAN FALLING APART WHILE DRIVING, CONSUMER FEELS FIRESTONE IS NOT HANDLING THE RECALL SITUATION IN A SATISFACTORY MANNER, CONSUMER RERQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THEY WERE PURCHASED FROM A COMTETITIVE RETAILER PRIOR TO AUGUST 9, 2000 (FIRESTONE WILDERNESS AT P235/75R15 SERIAL#VD). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558203November 30, 2000
TIRES:TREAD/BELT
CONSUMER IS HAVING A HARD TIME GETTING REIMBURSED FOR FAULTY TIRES, THE CONSUMER HAS SENT ALL ORIGINAL DOCUMENTS BUT THE MANUFACTURER CONTINUES TO ASK FOR ORIGINAL DOCUMENTATION LEADING THE CONSUMER TO BELIEVE THAT THEY HAVE BEEN LOST. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875766November 30, 2000
TIRES
WHILE DRIVING ABOUT 65 MP RIGHT FRONT TIRE HAD A BLOWOUT. THEN, CONSUMER REPLACED ALL FOUR TIRES. P235/75R15, DOT W2, MERCURY, MOUNTANIER, 1999. *AK THE TIRE BLEW OUT ON A NEW VEHICLE WITH ONLY 4000 MILES. FIRESTONE REFUSED TO REFUND THE CUSTOMER FOR REPLACEMENT TIRE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558200November 29, 2000
TIRES:SIDEWALL
FIRESTONE WILDERNESS AT TIRES HAVE VISIBLE CRACKS IN THE SIDEWALL OF ALL FOUR TIRES, ON ONE OCCASION A TIRE BLEW BOUNCING THE REAR OF THE CAR OFF THE GROUND SO HARD THAT THE DASH LIGHTS, CD PLAYER AND ELECTRONIC MONITOR SHUT DOWN COMPLETELY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875719November 29, 2000
TIRES
PE00 020; CONSUMER WAS TRAVELING ABOUT 70MPH ON HIGHWAY AND HEARD A POPPING NOISE. VEHICLE VEERED OFF INTO A BAR DITCH, AND IT TRAVELED DOWN BAR DITCH, AND HIT GUARDRAIL. THEN WENT SIDEWAYS INTO THE LANE OF TRAFFIC, AND THEN HIT ENBANKMENT. INCIDENT WAS CAUSED BY A TIRE BLOWOUT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#875566November 28, 2000
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS INTERMITTENTLY AT ANY SPEED. TAKEN TO DEALER ONCE A MONTH SINCE PURCHASE IN MARCH 2000, CANNOT FIND CAUSE. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875604November 28, 2000
TIRES:TREAD/BELT
P23575R15; WHILE HAVING TIRES SERVICED NOTICED TREAD SEPARATION. *AK FIRESTONE PAID FOR PART OF THE TIRE EXPENSES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875451November 24, 2000
TIRES
HEARD A LOUD NOISE COMING FROM REAR OF THE VEHICLE WHILE DRIVING. TOOK VEHICLE TO TIRE RETAILER DUE TO CONTROLLING OF VEHICLE. MECHANIC NOTICED 2 REAR TIRES WERE CUPPED. HAD NO EXCESS OR UNEVEN WEAR ON THEM. TIRES STILL ON VEHICLE. FIRESTONE, WILDERNESS AT, P235/75R15 WITH 35,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875452November 24, 2000
TIRES
WAS TRAVELING 40MPH WHEN RIGHT REAR TIRE BLEW. REPLACED IT WITH THE SPARE. TOWED TRUCK TO DRIVER, HE INDICATED ALL TIRES WERE BAD. CAN SEE THE STEEL BELTS COMING THROUGH RUBBER. CONTACTED FIRESTONE & INFORMED NO RECALL ON TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736779November 22, 2000
ENGINE AND ENGINE COOLING:ENGINE
WITH ONLY 61000 MILES AND AT THE 60000 MILE CHECK UP I WAS INFORMED THAT THE TIMING GUIDES ARE DISINTEGRATING. I WAS ALSO INFORMED THAT THE REPAIR WOULD COST OVER $900.00. I HAVE SEARCHED FOR ANY RECALLS ON THIS PROBLEM TO NO AVAIL. THE VEHICLE HAS BEEN SERVICED FAITHFULLY AT THE DEALERS SERVICE CENTER. AT 49500 MILES THE VEHICLE WAS TAKEN IN TO HAVE A NORMAL OIL CHANGE AND I ASKED TO HAVE A 50000 MILE CHECK UP. I WAS TOLD THAT THEY DIDN'T OFFER A CHECKUP AT THAT MILEAGE. (PROBABLY BECAUSE IF ANY PROBLEMS ARE FOUND AT THAT MILEAGE THEY WOULD HAVE TO REPAIR UNDER WARRANTY!) IT APPEARS A LITTLE STRANGE THAT A PART THAT SHOULD GIVE OVER 100000 MILES SHOULD FAIL. (I HAVE HAD MANY FOREIGN VEHICLES THAT PROVIDED OVER 200000 MILES WITHOUT THIS PROBLEM.) PLEASE LOOK INTO THIS AND IF THERE IS A RECALL OR IF I HAVE ANY REMEDY AVAILABLE PLEASE CONTACT ME AT [email protected]. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557737November 20, 2000
TIRES
CONSUMER REPLACED THE FIRESTONE TIRES (P235/75R15) DUE TO A CONTINUAL PROBLEM WITH THE TIRES THUMPING, THE CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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