Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#740041January 28, 2001
SUSPENSION:FRONT
FRONT END ALWAYS OUT OF ALIGNMENT WHEN CHECKED EVERY 3,000 MILES. HAD TO REPALCE TIRES BECAUSE OF UNEVEN TREAD WEAR 2 TIMES. FIRST TIME REPLACEMENT VEHICLE HAD ONLY 12,000 MILES. SECOND TIME WE REPLACED TIRES WAS AT 29,680 MILES. METAL-ON-METAL SOUND OFTEN COMES FROM FRONT END AS WELL. VEHICLE LOST CONTROL WITHOUT ANY DRIVER PROVOCATION AND CASHED INTO ROAD SIDE RAIL. REAR-END SPUNOUT AND VEHICLE DID A 360. NO OTHER VEHICLES PRESENT AND BRAKES NOT APPLIED LEADING TO SPIN-OUT. LIGHT SNOW WAS FALLING. DEALER ADMITS TO FRONT END/SUSPENSION PROBLEMS, BUT CLAIMS MANUFACTURER "DOES NOT STAND BEHIND PROBLEMS" MY FAMILY IS AFRAID TO DRIVE THIS VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#878975January 24, 2001
SUSPENSION:FRONT:STABILIZER BAR
RECALL OO V 402 000/STABILIZER BAR LINK STUB: RIGHT SIDE STABILIZER BAR LINK STUB BROKE. DEALER NOTIFIED, AND DID REPAIRS UNDER WARRANTY. *AK BECAUSE OF ONE MONTH DIFFERENCE IN AGE, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL EVENTHOUGH THE PROBLEM WAS THE SAME. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878955January 24, 2001
TIRES:SIDEWALL
PE-00-020; ORIGINAL EQUIPMENT, TIRE SIZE P23575R16, DOT NUMBER HYH11PLY508. RIGHT FRONTAL TIRE SIDEWALL WAS OUT OF ROUND OR OUT OF SHAPE, CAUSING A SHIMMY IN STEERING WHEEL WHEN DRIVING. *AK FIRESTONE WILDERNESS AT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739833January 23, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN APPLYING ACCELERATOR PEDAL FROM A STOP, PEDAL STICKS AND YOU HAVE TO HIT PEDAL TO GET IT TO MOVE. THE LONGER THE VEHICLE IS DRIVEN THE WORSE THE PROBLEM APPEARS TO BE. (TEMPERATURE RELATED?) THIS IS A VERY DANGEROUS SCENARIO, ESPECIALLY WHEN ON SLICK ROAD CONDITIONS. THE MECHANIC AT THE DEALERSHIP TELLS ME THE PROBLEM IS WITH THE THROTTLE BODY AND LINKAGE, AND ENTIRE THROTTLE BODY ASSEMBLY MUST BE REPLACED AT AN EXPENSE OF OVER $300. THIS PROBLEM SEEMS TO PRETTY MUCH PARALLEL THE PROBLEM W/ THE 4.0L SOHC ENGINES THAT ARE A PART OF NHTSA CAMPAIGN ID # 00V422000 RECALL. AND YET THERE IS NO RECALL FOR THIS PROBLEM ON THE 5.0L ENGINE. I DON'T GET IT!.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559104January 22, 2001
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SUSPENSION:FRONT, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE VEHICLE WAS SOLD WITH THE WRONG SIZE TIRES ON THE VEHICLE, WHICH WAS THE POSSIBLE CAUSED OF PROBLEMS WITH THE SPEEDOMETER READINGS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559105January 22, 2001
TIRES:TREAD/BELT
THE ORIGINAL FIRESTONE WILDERNESS AT TIRES ON THE VEHICLE SHOWED SIGNS OF TREAD FAILURE, THE TIRES WERE NOT INCLUDED IN THE RECALL, THE FIRESTONE DEALERSHIP REPLACED THE TIRES WITH IDENTICAL TIRES WITH THE SAME FLAWS, CONSUMER REQUEST THAT THE SCOPE BE EXPANDED TO INCLUDE ADDITIONAL TIRES IN THE RECALL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878677January 22, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DISTANCE BETWEEN GAS AND BRAKE PEDAL IS ONLY AN INCH AND HALF. THIS CAUSED TWO MAJOR ACCIDENTS, AND 2 MINOR CRASHES. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#739643January 19, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL IS TO CLOSE TO THE BRAKE PEDAL. THREE DIFFERENT DRIVERS OF MY VECHICLE HAVE ACCIDENTLY HIT THE ACCELERATOR WHILE BRAKING. THIS HAS CAUSED ONE ACCIDENT WITH 0 PROPERTY DAMAGE HOWEVER THE OTHER DRIVER IS CLAIMING $12,000 IN INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#739440January 16, 2001
STRUCTURE:BODY:DOOR
PULLING HANDLE ON EITHER DOOR WHILE LOCKED WILL NOT UNLOCK DOOR. INSTEAD HANDLE BREAKAGE IS LIKELY TO OCCUR, TRAPPING OCCUPANTS INSIDE VEHICLE. THIS HAS HAPPENED TO ME ON TWO SEPARATE OCCASIONS. DOOR CAN ONLY BE OPENED FROM EXTERIOR OF VEHICLE AFTERWARDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739444January 16, 2001
STEERING: STEERING WHEEL/HANDLE BAR
DEALER INSPECTED CLUNKING NOISE IN TURNS AND OVER BUMPS DURING MILD/MODERATE ACCELERATION. DIAGNOSIS: LOWER STEERING COLUMN WAS WORN AND CAUSING NOISE. DEALER CONFIRMED THAT FAILURE OF THIS PART WOULD RESULT IN LOSS OF CONTROL OF VEHICLE. DEALER WAS UNABLE TO ANSWER WHY THIS PART COULD POSSIBLE WEAR OUT AFTER 40,000 MILES OF NORMAL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739355January 14, 2001
TIRES
MY JOB REQUIRES ME TO BE ON THE ROAD IN ALL THE SOUTHERN STATES 6 DAYS A WEEK, IN HOT INTERSTATE TRAVEL CONDITIONS. ALL FOUR OF MY TIRES WERE MANUFACTURED IN THE WILSON NC PLANT, WHICH HAS BEEN PROVEN BY NUMEROUS INVESTIGATIONS THAT THESE TIRES HAVE CAUSED MANY FATAL ACCIDENTS BY TIRE TREAD SEPARATION. I MUST TELL YOU THAT I FEEL VERY "UNSAFE" AND UNEASY EVERY TIME I GET IN MY AUTOMOBILE. THIS IS A VERY UNEASY FEELING. I WOULD LIKE TO REPLACE ALL OF THE TIRES AND THE SPARE, WITH ANOTHER TIRE FROM ANOTHER MANUFACTURER. I FEEL THIS COST SHOULD BE COVERED BY FIRESTONE, SINCE THEY MADE THE FAULTY TIRES IN THE FIRST PLACE.*AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878142January 12, 2001
TIRES:TREAD/BELT
WAS DRIVING 55MPH; REAR END FELT LOOSE & VEHICLE STARTED TO BECOME WOBBLY. LOST CONTROL OF VEHICLE AFTER AIR LEFT TIRE. VEHICLE PULLED SHARPLY TO RIGHT, THEN BECAME STUCK IN SAND. CHECKED TIRES & NOTICED RIGHT REAR TIRE HAD COMPLETELY LOST ITS TREAD.*AK FIRESTONE WILDERNESS AT TIRE P235/75R15, DOT VNHL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878050January 11, 2001
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES, P23575R15, DOT VDHL1P1323 WERE SHOWING SIGNS OF TREAD SEPARATION, ALL 4 TIRES WERE CRACKED AROUND THE SIDEWALLS, FIRESTONE DENIED REFUND REQUEST BECAUSE THIS PARTICULAR TIRE IS NOT ON RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739177January 10, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER DOOR LOCK WILL ONLY UNLOCK, HAVE REPLACED AND STILL FAILS. REAR AND PASS. L/U BUTTON STILL CONTROL ENTIRE LOCK CIRCUIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739014January 8, 2001
TIRES
BEFORE THE TIRE BLOWOUT I HAD THE TIRES INSPECTED AT THE LOCAL FIRESTONE STORE AND WAS TOLD I HAD NO TIRES THAT FELL UNDER THE TIRE RECALL. WHEN I WENT TO ANOTHER TIRE STORE TO HAVE THE BLOWOUT REPLACED I WAS INFORMED THAT TIRE WAS UNDER THE RECALL, THE VEHILCE WAS INSPECTED AGAIN AND TWO MORE TIRES WERE RECAL TIRES. I WENT BACK TO THE FIRESTONE STORE WERE THE TIRES WERE FIRST INSPECTED AND THE MANAGER TOLD ME I WAS WRONG ABOUT THE TIRES BEING RECALLED AFTER I TOLD ME ANOTHER TIRE STORE HAD REPLACED FOR FREE UNDER THE RECALL DOT NUMBER, I WAS THEN TOLD I COULD NOT PROVE THE TIRES WERE ON RECALL TO HIM SO LEGALLY HE DID NOTHING WRONG BY TELLING HE THE TIRES WERE SAFE SO NOW IT WAS MY WORD AGAINST HIS. I CALLED FIRESTONE CORPORATION AND TOLD THEM THE SAME STORY BUT GOT NO RESPONCE FROM THE COMPANY EATHER.*AK (DOT NUMBER: VDHL TIRESIZE: 235/75R15)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#738816January 5, 2001
TIRES
ABOUT 1 WEEK PRIOR TO THE AUGUST 17, 2000 DATE, I NOTICED A CHANGE IN THE WAY THE TIRES FELT WHILE DRIVING AT SLOW SPEEDS. I THEN HAD MY WIFE DRIVE THE VEHICLE SLOWLY DOWN THE STREET AND I WALKED BEHIND AND NOTICED A BULGE IN THE LEFT REAR TIRE. I THEN TOOK IT TO THE FIRESTONE STORE IN GARLAND, TEXAS AND THEY SAID IT WAS A ROAD HAZARD PROBLEM. I KNEW I HADN'T HIT ANYTHING IN THE ROAD SINCE I HAD BEEN DRIVING THE VEHICLE SINCE OCTOBER OF 1999 AND IT HAD DRIVEN FINE UNTIL THIS INCIDENT. THEY SOLD ME A DISCOUNTED TIRE AND CHARGED ME $65.23 TO REPLACE IT. I HAD THEM MOVE THE SPARE (SAME DOT AND SIZE) TO THE LEFT REAR AND PUT THE NEW TIRE ON THE FRONT. THEY KEPT THE BAD TIRE AND SENT ME ON MY WAY. THEN ABOUT NOVEMBER, 2000 THE SAME THING HAPPENED TO THE TIRE THAT I HAD THEM PUT ON THE LEFT REAR. I THEN TOOK IT TO AN INDEPENDENT DEALER THAT SELLS FIRESTONE IN IRVING. THEY AGREED THAT THIS TIRE WAS FAILING DUE TO TREAD SEPARATION. THEY DIDN'T HAVE ANOTHER WILDERNESS AT TO REPLACE IT WITH SO THEY GAVE ME A COMPETITORS SMALLER TIRE AND MADE IT THE SPARE. THEY GAVE ME THE TIRE TO KEEP SO I COULD HAVE IT REPLACED WITH THE OTHERS WHEN I COULD GET IT REPLACE WHEN THEY HAD A REPLACEMENT. *AK (DOT NUMBER: W2HL TIRESIZE: 23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558693January 4, 2001
TIRES
FIRESTONE TIRE (P235/75R15) EXPERIENCED BLOWOUT CAUSING DAMAGE TO THE WHEEL, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE TIRE AND DAMAGES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877396January 4, 2001
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
BRAKE AND GAS PEDALS ARE TOO CLOSE TOGETHER. SOMETIMES WHEN PRESSING BRAKES FOOT IS ACTUALLY ON GAS PEDAL, ONCE CONSUMER RAN RIGHT INTO GARAGE.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#558752January 3, 2001
TIRES:TREAD/BELT
ALL FOUR TIRES ARE SHOWING SIGNS OF TREAD SEPARATION, TIRES HAVE CRACKS AROUND THE BASE OF THE TREAD, DEALER WILL NOT REPLACED TIRES BECAUSE TIRES ARE NOT INCLUDED IN RECALL 00T-OO5. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558354December 28, 2000
TIRES
STEEL BELT SHOWING THROUGH TIRES, CONSUMER TOOK TIRES TO FIRESTONE DEALER BUT WAS TOLD THEY WERE NOT COVERED UNDER RECALL BECAUSE THEY DIDN'T HAVE THE PROPER DOT CODE (FIRESTONE WILDERNESS AT P235/75R15 DOT W2HL). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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