Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11608281August 13, 2024
ELECTRICAL SYSTEM
30 amp fuse melted at the solar control panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607908August 12, 2024
POWER TRAIN
Vehicle is unable to move apparently because of a design flaw that allows water to travel down cables into the EIS as described here [XXX] and here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607963August 12, 2024
ELECTRICAL SYSTEM
30 amp ZAMP solar fuse melted and almost caused a fire 🔥
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608046August 12, 2024
ENGINE
The engine fan fell off, broke off, sheered off at the bolt that attaches it to the engine. The van is brand new this happened with less then 3000 miles on it. We realized an issued when the van gave a warning to stop immediately and turn off engine. This warning came on 3-4 times as we tried to ascend the pass. We had not place to go on this road. We pulled off several times waiting and hour to let it cool just to travel 3 miles.We just thought we may be running to hot. It was warm out, on an incline on Logans Pass in Glacier national park. Once we coasted out of the park after several hours of this situation and were able to safely get under and look we discovered the fan was dangling in the engine compartment. We contacted a dealer in Billings who told us they have seen several of these. We have read several sprinter van forums and Facebook pages where numerous people are reporting the same issue. The Missoula Mercedes Benz dealer replace the pully, the belt and the fan. The said they were going to replace the water pump, but did not. We requested the parts from them and they would not allow us to have them. We requested pictures of the parts and they still have not been supplied to us. We have a few pictures of the damaged bolt. The service tech was initially just going to rethread the bolt. This a know problem by Mercedes Benz, Winnebago and they are taking no measures to correct it. Repaired it putting the same parts back on. What is to ensure this will not happen again. We were in a remote area of Northern Montana with limited service. We were essentially stranded there for three days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607644August 9, 2024
UNKNOWN OR OTHER
Mercedes issued a recall. They placed a stop shipment on the van. They do not have parts to repair it........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606647August 5, 2024
ENGINE
Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a common issue with these vehicles with no known fix available. Mercedes should be repairing thus problem before someone is seriously injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605849August 1, 2024
UNKNOWN OR OTHER
This report concerns the crosswind assistance function on a Mercedes Sprinter van. Whenever a crosswind is detected, vehicle will radically and unevenly apply brakes. In my case, it most often seems to apply the front driver’s side brake. This results in a sudden dive towards the braking wheel and an uncommanded dramatic slowing of the vehicle. This is unnerving to say the least, and cannot be safe when doing 70 mph on an interstate alongside a tractor trailer, with another behind me, as I was doing in southern Nevada the first time I experienced it. While this form asks for the date the incident occurs, I am citing the first time I experienced it, but it is ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605374July 30, 2024
SERVICE BRAKES, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn off the vehicle and lock the vehicle, then reopen and restart the vehicle to reset the computer system. The contact completed the instructions, and the failure did not reoccur. The contact stated that approximately 2 to 3 months later while driving approximately 60-65 MPH, the ABS suddenly activated causing the vehicle to stop unintendedly. The instrument panel displayed that the vehicle had detected an object nearby, causing the brake assist to activate and then go completely black. The contact depressed the accelerator pedal causing the vehicle to accelerate abruptly. The dealer had not been contacted. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605158July 29, 2024
STRUCTURE, EQUIPMENT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605186July 29, 2024
EXTERIOR LIGHTING, STRUCTURE:BODY
The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is intact, we get drips of rain. When the seal needs to be replaced, gallons of water pour into the cabin. Replacing the seal costs thousands of dollars and we've replaced it a few times. We travel with buckets and a dozen bath towels in case we drive through rain. Seals for the air conditioning unit only last about a year before a new one is needed. Our local dealership is aware that this a widespread problem on Sprinters but Mercedes is refusing to to fix the issue. Secondly, the interior lights do not work. We've had them replaced and they quickly stop working. I'm not certain how prevalent this issue is in other Sprinters, but it is an issue that does not appear to have a long-time fix on our model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604972July 28, 2024
SUSPENSION
The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So far, we have been lucky to not overreact to the system and crash. It is VERY SCARY driving - especially wise open spaces like West Texas .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604674July 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I have had to have the EGR valve cleaned out 4 times in 18000 miles. The dealer states it carbonized and causes bucking and hard shifting. This is a great hardship as to lost time of vehicle in service. Smithtown Mercedes has told me it is a known issue with no current resolution other than cleaning the EGR every 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604362July 24, 2024
VISIBILITY/WIPER
The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when switched off. The manufacturer suggests disconnecting the fuse - safety issue is they are distracting when on continuous. The problem started with wipers operating only when the turn signal was used, now the wipers operate continuously- will not turn off when the vehicle is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603630July 21, 2024
FUEL/PROPULSION SYSTEM
I am writing to express my concern and seek assistance regarding a significant issue with my nearly new commercial vehicle, a Mercedes-Benz Sprinter 2500, purchased in 2023. The vehicle currently has 118,000 miles. Recently, I encountered problems with the Diesel Exhaust Fluid (DEF) system. Upon taking the vehicle to the dealership where I originally purchased it, they conducted a diagnostic and informed me that the entire DEF system needs to be replaced, estimating the repair cost to be around $11,000 to $12,000. While I understand that repairs can be costly, my primary concern is that the dealership is not addressing the root cause of the problem but instead opting to replace the entire system without a thorough investigation. Given the relatively low mileage and age of the vehicle, this issue is both unexpected and concerning. I believe that such a significant problem with a critical system should be thoroughly investigated to determine if it is an isolated incident or indicative of a broader issue affecting similar models. I am requesting your assistance in the following ways: 1. Thorough Investigation: Ensure a comprehensive investigation is conducted to identify the specific cause of the DEF system failure. 2. Potential Recall: Evaluate whether this issue is widespread and, if so, consider initiating a recall campaign. 3. Repair Support: Provide support or coverage for the necessary repairs given the nature and extent of the issue. I have attached all relevant documentation, including the dealership’s diagnostic report and repair estimate. I appreciate your prompt attention to this matter and look forward to your response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600485July 9, 2024
UNKNOWN OR OTHER
Crosswind Assist feature can't be disabled at the moment and is extremely dangerous. This "feature" can randomly kick on while driving around others and unexpectedly do things like breaking / swerving etc... which is extremely dangerous for both the drivers but others that might not understand what is going on with you and therefore create an accident. Mercedes needs to provide an option for sprinter's owner to disable this dangerous so called "feature".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600124July 8, 2024
VEHICLE SPEED CONTROL
Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598099July 2, 2024
STEERING
The line for the automatic steering fluid blew. This was "repaired" Mercedes Benz during a recall but the repaired clamp did not hold. We lost the ability to steer the van easily which is dangerous to other vehicles. The problem was confirmed by the repair shop that we took it to. We did not have a warning light prior to the incident. It was instant, we lost all of the power steering fluid and instantly lost power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597997July 1, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into the other lane during just moderate winds. I am a professional driver, having pulled double 45' tractor trailers and am very skilled in my driving. This crosswind assist feature is DANGEROUS, and I can barely retain control when it kicks in. It applies the brakes on the side that is getting pushed by the wind and tries to correct the steering all at the same time. It is way too abrupt. The tendency of the driver at that point may be to correct this as it is happening. If this was on icy roads the results would be catastrophic. It is hazardous even on dry roads. This is not a feature that Mercedes allows to be disabled. How can NHTSA allow this hazardous feature to not be included in a recall? I am scared for my safety and for that of my family. I have discussed this with the dealership with no affirmation that there is a problem. I am putting this in your hands with a Certified letter to go out to both your Executive Director Jack Danielson as well as Mercedes US CEO, Dimitris Psillakis requesting action for all Sprinter van owners that have this Crosswind Assist feature. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597521June 28, 2024
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2022 Mercedes-Benz Sprinter 3500. The contact stated while driving 70 MPH, he briefly lost control of the vehicle after the crosswind stabilization system activated, drastically reducing speed to under 50 MPH and pulling the vehicle into the right lane. The vehicle returned to normal functionality, but the failure became a regular occurrence while driving through light crosswinds. The crosswind warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597600June 28, 2024
ENGINE
It’s feels like hard shifting losing power on a highway Check engine light on I bought the van brand new. I have this issue since 4000 mile on the dashboard. I brought it in over six times for repairs. Nothing has been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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