Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11388926January 19, 2021
FUEL/PROPULSION SYSTEM
STRONG GAS ODOR AFTER FILLING AND FOR FEW DAYS TOOK IT FOR REPAIR FIND THE SENDING UNIT COVER LEAKING IT HAD FILLED THE COVER AND PART OF THE TANK.THE ODOR WAS ON AND OF ABOUT SIX MONTHS AGO BUT ONLY IT WAS GETTING WORSE LATELY AND NEEDED REPAIR. I THINK MERCEDES COMPANY SHOULD TAKE THIS SAFETY ISSUE SERIOUSLY BEFORE MAJOR ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388718January 18, 2021
ELECTRICAL SYSTEM, SEATS
THE CAR WILL SOMETIMES THINK THERE IS SOMEONE RIDING IN THE PASSENGER SEAT WHEN NO ONE IS THERE. IT CAUSES THE SEATBELT LIGHT AND THE WARNING BEEPS TO OCCUR. ITS A SAFETY HAZARD BECAUSE ITS A DISTRACTION WHILE DRIVING AND IT WOULD SET OFF THE AIRBAGS FOR THAT SIDE OF THE VEHICLE IF ANYTHING IS TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388108January 14, 2021
FUEL/PROPULSION SYSTEM
WHEN I FILL THE GAS TANK TO THE TOP, I SMELL FUEL IN THE CABIN, I THINK THERE WAS A RECALL FOR THAT, BUT DEALERSHIP SAYS NO, THERE IS A VIDEO ON THIS ISSUE ON YOUTUBE AS WELL, I GOT THIS RECALL NUMBER FROM A FRIEND NHTSA#13003, COULD YOU PLEASE CHECK AND HELP ME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387687January 12, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT UPON REFUELING THE VEHICLE, THE CONTACT WOULD SMELL A STRONG GASOLINE ODOR. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUTOFF WITHOUT WARNING. THE CONTACT INITIALLY HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THAT CRANKSHAFT SENSOR. DESPITE THE REPAIR, THE FAILURE PERSISTED. AFTER THE SECOND FAILURE, THE CONTACT CALLED THE MANUFACTURER WHO INFORMED HIM THAT THE VEHICLE WAS UNDER WARRANTY FOR A DEFECTIVE FUEL PUMP. THE MANUFACTURER THEN HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803) WHERE THEY INFORMED HIM THAT THE HAD A DEFECTIVE FUEL TANK AND FUEL PUMP THAT BOTH NEEDED TO BE REPLACED UNDER WARRANTY. THE CONTACT WAS THEN INFORMED THAT SINCE HIS VEHICLE WAS INVOLVED IN AN ACCIDENT, THE VEHICLE NO LONGER QUALIFIED UNDER WARRANTY AND WAS INFORMED THAT THE HAD TO PAY FOR THE REPAIR OF THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 08V303000 (ELECTRICAL SYSTEM). THE VEHICLE HAD YET TO BE REPAIRED AND REMAINED IN THE DEALER POSSESSION. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000. ## VIN PASSED ## 2008 MERCEDES BENZ E350 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388036January 11, 2021
AIR BAGS
2013 MERCEDES BENZ E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387205January 8, 2021
POWER TRAIN, STEERING:STEERING CONTROL MODULE
TL* THE CONTACT OWNS 2014 MERCEDES-BENZ E350. THE CONTACT STATED WHILE REVERSING, THE GEAR SHIFTER FAILED TO RELEASE FROM PARK. THE CONTACT RESTARTED THE VEHICLE AND THE GEAR SHIFTER FAILED TO RELEASE FROM THE REVERSE POSITION INTO DRIVE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF COCONUT CREEK (4250 FL-7, COCONUT CREEK, FL 33073, (954) 406-1167) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,800.*LN*JB CONSUMER STATED MALFUNCTION HAPPENED SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387009January 7, 2021
SERVICE BRAKES, POWER TRAIN
DRIVING AT 75 MPH, CAR SUDDENLY DECELERATED TO APPROX 45MPH WITHOUT WARNING. A TRIANGLE WITH RED IMAGE OF THE CAR'S REAR APPEARED ON SCREEN. I GRADUALLY INCREASED SPEED BACK UP TO 70 MPH AND SAME PROBLEM OCCURRED. CAR IS 2 YRS OLD WITH 7200 MILES ON IT. M-B DEALERSHIP HAS THE CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387035January 7, 2021
SUSPENSION
THE CARS AIR SUSPENSION HAS GONE OUT WHILE DRIVING ITS SAGGING TO FENDERS. IT'S VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387079January 7, 2021
STEERING
MY VEHICLE IS A 2011 E350 MERCEDES ALL A & B SERVICE FROM THE SAME DEALERSHIP PARKPLACE MERCEDES. WE ARE CURRENTLY IN A PANDEMIC SO I START MY VEHICLE AND DRIVE IT AROUND ONCE OR TWICE A WEEK. I STAYS IN A SHELTERED PARKING GARAGE AREA AND LAST WEEK I STARTED MY CAR DROVE UP TO MY BUILDING RAN IN TO GET SOME GLOVES BECAUSE I WAS GOING TO STORE AND WHEN I RETURNED TO MY VEHICLE IT WOULD NOT START. PARKPLACE MERCEDES SERVICE CALLED BACK AND STATED THEY HAD TO ORDER THE PART AND IT WOULD BE HERE IN 1-2 DAYS AND COST WOULD BE $1691 FOR NEW ESL PART & LABOR. I ASKED THE SERVICE ASST MANAGER HOW MUCH WAS THE PART AND HE TOLD ME $447. I CALLED THE PARTS DEPARTMENT TO SEE HOW MUCH THE PART WAS AND I WAS TOLD $544 AND ONLY MERCEDES COULD DO THE JOB AND PARTS ARE IN STOCK. A BIT CONFUSED I CALLED AND SPOKE WITH THE PARKPLACE MANAGER OFF LEMMON AVE IN DALLAS AND I WAS TOLD HE WAS UNSURE IF PROGRAM KEY COULD BE ACTIONED BY A AFTER MARKET DEALER BUT WOULD CHECK AND LET ME KNOW. THE ASST MANAGER CALLED BACK AND I ADVISED OF MY CONFUSION AND HE ADVISED HE WOULD SEEK ANSWERS AND CALL ME BACK. I RECEIVED A CALL BACK FROM THE ASST MANAGER AND WAS ADVISED THE 2 THAT WAS IN STOCK WAS FOR 2 OTHER VEHICLES THAT WAS HAVING THE SAME ISSUE. MY QUESTION IS HOW IS IT LEGAL FOR MERCEDES TO ADVISE THEY CAN ONLY DO THE WORK ON A VEHICLE I OWN? AND ADDITION IF I WERE TO GET AN AFTER MARKET SHOP TO DO THE WORK AND THEY HAVE THE EQUIPMENT TO REPROGRAM THE KEY, WHY CAN I NOT GO TO ANOTHER SHOP? IS THIS INFORMATION AVAILABLE IN THE MANUAL IN MERCEDES SERVICE BOOKS? THIS SHOULD BE A EASY RECALL BECAUSE THE TECHNICIANS ARE NOT TROUBLESHOOTING TO SEE IF THE MOTOR THAT IS INSIDE THE ESL CAN BE REPLACED. I KNOW IT'S A PANDEMIC AND REVENUE IS AT AN ALL TIME LOW BUT LYING TO CUSTOMERS IS NOT THE CORRECT APPROACH. I SENT AN EMAIL AND REQUESTED TROUBLESHOOTING OF ESL OF MY VEHICLE. IT COULD BE A QUICK FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386082January 2, 2021
AIR BAGS
I'VE BEEN TOLD FOR OVER 2 YEARS NOW THAT MERCEDES WAS GOING TO REPLACE THESE TAKATA AIRBAGS. IT WAS SUPPOSED TO BE DONE NO LATER THAN MAY 2020. STILL NOTHING NOR ANY FOLLOW UP FROM MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385587December 30, 2020
FUEL/PROPULSION SYSTEM
WHEN I FILL UP THE GAS TANK I NOTICE A GAS SMELL FROM OUTSIDE OF THE CAR ON THE REAR DRIVERS SIDE. WHEN THE FUEL LEVEL DROPS TO 3/4 FULL THE SMELL DISAPPEARS. I'M AFRAID OF AN EXPLOSION IF I PARK IN AN ENCLOSED GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385595December 30, 2020
STRUCTURE:BODY
THE DOOR HINGES ARE DEFECTIVE. WHEN THE DOOR IS OPENED, IT CLOSES TOO QUICKLY. THE DETENTS DO NOT WORK. THEY DO NOT HOLD THE DOOR AJAR. THIS IS A LONG, HEAVY DOOR AND WHEN IT SLAMS SHUT ON YOUR LEG, ANKLE OR FOOT IT REALLY HURTS! THE ONLY WAY TO GET OUT OF THE VEHICLE SAFELY IS TO PUT YOUR FOOT AGAINST THE DOOR TO HOLD IT OPEN WHILE YOU EXIT. I BROUGHT THIS PROBLEM TO THE ATTENTION OF MB, WHO AGREED TO REPLACE THE HINGES ON THE DRIVER'S DOOR. ONCE THIS WAS DONE, THE DOOR WORKED FINE... FOR A MONTH. AND THEN IT SUFFERED THE SAME PROBLEM OF SLAMMING SHUT OR NOT STAYING OPEN. MB SUBSEQUENTLY REPLACED THE HINGE ON THE PASSENGER DOOR, WHICH IS HARDLY USED, SO I HAVE NO DATA FOR THAT. I HAVE WRITTEN TO MB ON SOCIAL MEDIA AND RECEIVED A RESPONSE THAT THEY WOULD "LOOK INTO IT." THIS IS A DANGEROUS CONDITION. IT MAKES ENTERING AND EXITING THE CAR PAINFUL AND STRESSFUL. MB NEEDS TO RE-ENGINEER THIS HINGE SO THAT IT WORKS AS IT IS SUPPOSED TO AND DOESN'T INJURE PEOPLE. LAST MONTH A FRIEND ARRIVED IN THE COUPE VERSION OF THIS CAR. AS HIS WIFE GOT OUT OF THE CAR, THE DOOR SLAMMED SHUT ON HER ANKLE. I TOLD HER TO CALL MB. THIS IS A SERIOUS PROBLEM WHICH COULD RESULT IN DEBILITATING INJURY. IT NEEDS TO BE CORRECTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11384079December 18, 2020
STEERING
THE STEERING WHEEL ADJUSTMENT DOESN'T GO UP. IT DOESN'T WORK STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383880December 17, 2020
SERVICE BRAKES
MERCEDES BENZ OF FORT WASHINGTON HAS DENIED A REPLACEMENT OF SBC UNIT AND COMPONENTS UNDER A SAFETY RECALL. I LOST BRAKES WHILE DRIVING. 'DECREASED BRAKES POWER' RED MESSAGE APPEARED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383625December 16, 2020
SEATS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E250. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS COVERED WITH A SYNTHETIC MATERIAL CALLED MB TEX. THE MATERIAL WAS TORN. THE CONTACT HAD TO PLACE A COVER OVER THE SEAT TO AVOID BEING POKED OR CUT BY THE MATERIAL AND TO AVOID MAKING CONTACT WITH THE HEATING MECHANISMS WITHIN THE SEAT. THE CONTACT CONTACTED MERCEDES-BENZ OF ARLINGTON LOCATED AT 585 N GLEBE RD, ARLINGTON, VA 22203 (703)525-2100, WHO ACKNOWLEDGED THE FAILURE HOWEVER, THERE WAS NO FIX FOR THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383343December 14, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (401) 352-6555) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383247December 13, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
UPON FILLING UP MY GAS TANK THERE IS A STRONG ODOR OF GASOLINE. THIS BECOMES REALLY BAD WHEN PARKED IN MY GARAGE. WE HAVE 2 SMALL CHILDREN SO WANT TO SOLVE THIS AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383262December 13, 2020
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
WHILE DRIVING THE CAR TONIGHT THE SEAT STARTED SMOKING AND THERE IS A BURN HOLE ON THE DRIVER SEAT 1/2 DOLLAR IN SIZE. THE CAR WAS IN MOTION, SEAT HEATER IN USE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383027December 11, 2020
AIR BAGS
MERCEDES HAS REFUSED TO REPLACE DEFECTIVE TAKATA AIRBAG SINCE FEBRUARY OF 2019 MAKING DIFFERENT EXCUSES WHY THEY CAN'T REPLACE THE PASSENGER SIDE AIRBAG WITH KNOWLEDGE THAT IF ACCIDENT CAN BE LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382839December 10, 2020
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
MY STEERING WHEEL WILL NOT TELESCOPE UP/DOWN. I HAVE HAD THIS REPAIRED 2X'S IN THE PAST 3 YEARS. 5/2017, 6/2018, 8/2019, 12/2020 ADDITIONALLY, THE BLIND SPOT ASSIST NOTIFICATION GOES OFF WHEN THERE'S NOT A CAR AROUND ME. TYPICALLY HAPPENS WHEN I'M DRIVING AND GO DOWN A SLIGHT DECLINE IN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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