Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11399089March 4, 2021
FUEL/PROPULSION SYSTEM
VEHICLE HAS LESS THAN 50K MILES, WE STARTED NOTICING AN INTERMITTENT STRONG FUEL SMELL IN THE CABIN IN THE SPRING OF 2020. WE FOUND OUT THAT THIS IS A KNOWN ISSUE AND MERCEDES HAD ISSUED AN EXTENDED WARRANTY DUE TO THIS ISSUE. UNABLE TO GET THE VEHICLE TO THE DEALER DUE TO COVID. WHEN WE DID GET IT DIAGNOSED RECENTLY, WE WERE INFORMED THE REPAIR WOULD EXCEED $3400 AND WE WERE OUT OF THE WARRANTY PERIOD. THE REPAIR CONSISTS OF REPLACING THE FUEL TANK AND FUEL SYSTEM COMPONENTS. MERCEDES BENZ NA HAS OFFERED US A $400 DEALER SERVICE CREDIT. WE CANNOT AFFORD TO DO THIS REPAIR AND THEREFORE HAVE A VEHICLE WE ARE UNABLE TO SAFELY OPERATE. WE HAVE READ REPORTS ONLINE OF THIS ISSUE WHERE FUEL IS SITTING ON TOP OF THE FUEL TANK RIGHT BELOW THE REAR PASSENGER SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398880March 3, 2021
FUEL/PROPULSION SYSTEM
SERIOUS SMELL OF GASOLINE DURING AND AFTER REFUELLING. OCCURS WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398995March 3, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (LOCATED AT 4754 CLARK RD, SARASOTA, FL 34233, (941) 275-1293) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399039March 3, 2021
ELECTRICAL SYSTEM, POWER TRAIN, SEATS
HEY I HAVE 2014 MERCEDES E350 WITH 57K ON IT. DRIVER SEAT HAS A TEAR AFTER TAKING TO THE MB DEALERSHIP AND WAS TOLD THAT IT IS A COMMON PROBLEM AND MY 7 SPEED TRANSMISSION HAS KINDA OF A SLIP IN 3 AND 4 GEAR ALSO TOOK TO MY DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG DID MORE RESEARCH AND FOUND OUT THAT ITS ALSO A COMMON PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398776March 2, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
SUB FRAME CRACKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398426March 1, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO DEALER TO GET DIAGNOSED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398043February 26, 2021
AIR BAGS, SERVICE BRAKES, SEAT BELTS
I JUST PURCHASED A VEHICLE FROM A PRIVATE PARTY AND WE KEPT COMMUNICATING FOR ABOUT 4-5 DAYS. DURING THAT TIME THE SELLER CLAIMED HE WAS THE 2ND OWNER AND THAT WAS GREAT. THEN HE POSTED PICTURES AND VIDEOS OF THE CAR IN A VIDEO AND IT LOOKED IN PERFECT CONDITION. THEN AFTER DRIVING 3 1/2 HOURS TO MEET THE SELLER AND HE LIED ABOUT THE YEAR OF VEHICLE. THE DAMAGES WERE FAR BEYOND SHOWN ON THE VIDEO AND PICTURES. THEN THE MAJOR ISSUE WAS THAT THERE WAS AN WARNING LIGHT STATING THE DRIVER SRS NEEDS TO BE SERVICED, I ASKED THE SELLER MOHUMMED. WHAT THIS IS AND HE SAID ITS THE SEAT BELT BUCKLE AND IT SOMETHING I CAN FIND IN THE TRASH CAN. ALSO THERE WAS SEVERE OXIDATION ON THE ROOF AND HE WAS NOT WILLING TO CHANGE THE PRICE AT ALL. THEN WHEN I ASKED HIM HOW MANY OWNERS HAD THIS VEHICLE AND HE SAYS HE'S THE SECOND OWNER AND I WAS VERY SUSPICIOUS BECAUSE THIS CAR WILL OF HAD 7 OWNER AFTER ME, I DID CALL HIM AND HE CLAIMED HE TOLD ME THAT THE AIRBAGS DON'T WORK!!! I WAS VERY UPSET DUE TO THE FACT WE HAVE A CHILD AND THE CARE HAS 2 STAGE AIRBAGS AND HE DIDN'T SERVICE ANYTHING HIMSELF EVERYTHING ELSE'S WAS FROM THE PREVIOUS OWNERS. HE SIMPLY BEAT IT UP AND THEN SOLD IT. THE BIGGEST ISSUES BESIDES SCRATCHES AND DENTS, IT'S CLEAN IN THE INTERIOR HOWEVER HE DIDN'T MENTION A AIRBAG NOT WORKING AND I SPECIFICALLY ASKED HIM WHAT GOING ON WITH THIS AIRBAG WARNING AND HE SIMPLY SAID IT GOES AWAY AND YOU DON'T HAVE WORRY ABOUT IT ITS NOTHING SERIOUS.... WHEN I FIGURED IT ALL OUT AND SPOKE VIA BY PHONE 2 DAYS AFTER THE PURCHASE HE DIDN'T EVEN HAVE A CONTRACT OR BILL OF SALE. I WANT THE AIRBAGE REPLACED OR HE CAN GIVE ME MY MONEY BACK AND WE CAN END IT AT THAT POINT. MY PHONE: [XXX] SELLER:([XXX]) :[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397864February 25, 2021
AIR BAGS
BOUGHT THE CAR TWO DAYS AGO THE THE AIR RIDE START LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397963February 25, 2021
FUEL/PROPULSION SYSTEM
AFTER I FILLED UP MY GAS TANK AND CAME HOME AND PARKED MY CAR IN THE GARAGE. AFTER A FEW HOURS I SMELL STRONG GAS SMELL. WHEN I RESEARCHED MBWORLD, I SAW MANY PEOPLE HAVING THE SAME / SIMILAR ISSUE, AND MERCEDES BENZ HAD EXTENDED THE WARRANTY TO 15 YEARS TOWARDS FUEL LEAK ISSUES. THERE WERE MANY ARTICLES ON THE FORUM. WHEN I CALLED MY DEALER, HE SAID THAT I THERE ARE NO RECALLS ON IT. HOW DO I RESOLVE THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397527February 23, 2021
FUEL/PROPULSION SYSTEM
WHEN CAR IS FILLED WITH GAS(FULL) , A GASOLINE ODOR CONSUMES MY GARAGE. WHEN WE OPEN GARAGE ALL YOU CAN SMELL IS GASOLINE. WHEN THE CAR GETS LESS THAN 1/2 TANK, THE FUEL ODOR SUBSIDES. USUALLY WHEN I TAKE IT TO DEALER I HAVE 1/4 TANK AND SMELL IS HARD TO DETECT. THIS HAS OCCURRED FOR OVER 2 YEARS BUT SMELL IS GETTING WORSE /STRONGER IT STARTING TO GIVE US HEADACHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397143February 20, 2021
AIR BAGS
THE DEALERSHIP STILL DOESN'T HAVE A REMEDY FOR TAKATA RECALL OVER 2 YEARS LATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396731February 18, 2021
AIR BAGS, EXTERIOR LIGHTING, UNKNOWN OR OTHER
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396413February 16, 2021
STRUCTURE:BODY, SERVICE BRAKES
I TOOK MY CAR IN FOR ITS ANNUAL SERVICE ON JANUARY 21, 2021, AND WAS TOLD THAT THE REAR SUBFRAME AND BRAKE LINES WERE SO BADLY RUSTED THAT THE CAR WAS UNSAFE TO DRIVE. THE ENTIRE SUBFRAME AND REAR LEFT AND RIGHT BRAKE LINES HAD TO BE REPLACED AT A COST OF $5,300 (MERCEDES BENZ USA GAVE ME A "GOOD WILL" DISCOUNT SO I PAID LESS THAN THAT AMOUNT). I AM THE ORIGINAL OWNER OF THIS VEHICLE AND I TAKE METICULOUS CARE OF IT. IT IS PARKED IN A GARAGE, RECEIVES EVERY RECOMMENDED MAINTENANCE CHECK AT THE SAME MECHANIC (EURO MOTORCARS BETHESDA, MD) AND HAS LOW MILEAGE FOR ITS AGE. ONLY ONE YEAR AND 7,000 MILES HAD ELAPSED BETWEEN THE CAR'S LAST SERVICE AND THE DISCOVERY OF THE CORROSION. IN OTHER WORDS, IN JUST ONE YEAR THE SUBFRAME OF THE CAR CORRODED TO THE EXTENT THAT IT WAS SO UNSAFE TO DRIVE THAT ACCORDING TO THE MECHANIC I AM LUCKY THAT I DID NOT GET INTO AN ACCIDENT. I HAVE OWNED MANY CARS THROUGHOUT MY LIFE FOR UPWARDS OF 10 YEARS AND NONE OF THEM HAVE HAD RUST CORROSION ISSUES. I HAVE TO BELIEVE THAT THERE WAS SOMETHING DEFECTIVE WITH THE MATERIALS MERCEDES BENZ USED ON THIS VEHICLE'S SUBFRAME. THE NHTSA DATABASE SHOWS THAT ANOTHER PERSON WITH THE SAME VEHICLE (WHO COINCIDENTALLY SEEMS TO HAVE PURCHASED HIS CAR AT THE SAME DEALERSHIP WHERE I PURCHASED MINE - EURO MOTORCARS BETHESDA) ALSO FILED A COMPLAINT FOR THE EXACT SAME ISSUE. HOW MANY OTHER OWNERS HAVE HAD THIS PROBLEM BUT DON'T KNOW THAT THEY CAN FILE A SAFETY COMPLAINT WITH THE NHTSA? THE MECHANIC TOOK A SHORT VIDEO OF THE CORROSION THAT I AM NOT ATTACHING TO THIS COMPLAINT; PLEASE CONTACT ME IF YOU WOULD LIKE ME TO SEND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396447February 16, 2021
FUEL/PROPULSION SYSTEM
WHEN I WAS FILLING UP THE FUEL COMPLETELY, I HAD A SMELL OF FUEL FROM THE BACK WHEN I PARKED THE CAR, SO I TRACKED THE CAR AND FOUND THE FUEL DROPS COMING DOWN FROM THE LEFT SIDE IN THE BACK, SO I STOPPED THE CAR AND TOOK IT HOME AND I CHECKED THE TRANSMITTER UNIT IN THE BACK SEAT AS A MECHANICAL ENGINEER, AND I FOUND FUEL LEAKING FROM THE TOP OF THE TRANSMITTER UNIT, WHEN I ASKED ABOUT THIS PROBLEM, I FOUND THAT THERE IS A 15-YEAR GUARANTEE ON THIS SUBJECT AND I ADDED SOME EVIDENCE THAT SUPPORTS THE PROBLEM, INCLUDING SOME CUSTOMER COMPLAINTS, AND A RESPONSE TO THEM BY THE MAINTENANCE DEPARTMENT IM LIVING IN SAUDI ARABIA AND FOR CONTACT ME +[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396237February 15, 2021
AIR BAGS
ON 02/15/2019, I RECEIVED A LETTER FROM MERCEDES-BENZ USA, LLC, REGARDING MBUSA RECALL # 2019010001. THE LETTER ADVISED THAT "THE PASSENGER SIDE AIRBAG IN YOUR VEHICLE IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ('TAKATA')". IN THE TWO-YEAR PERIOD SINCE MY RECEIPT OF THE ORIGINAL LETTER, I HAVE RECEIVED NO FOLLOW-UP COMMUNICATIONS FROM THE MANUFACTURER REGARDING THIS ISSUE. I HAVE PROACTIVELY CONTACTED BOTH MERCEDES-BENZ USA AND MY LOCAL DEALERSHIP MULTIPLE TIMES, IN AN ATTEMPT TO OBTAIN SOME INDICATION AS TO WHEN THE RECALL WILL BE ADDRESSED, ONLY TO BE INFORMED THAT THE STATUS IS STILL "PENDING".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395674February 11, 2021
UNKNOWN OR OTHER
ACCORDING TO YOUR WEBSITE, MY VIN CAME UP FOR A SAFETY RECALL. I TOOK MY VEHICLE TO THE MERCEDES BENZ OF VIRGINIA BEACH. THEY REFUSE TO SERVICE THE RECALL MANUFACTURER RECALL NUMBER2020040011 NHTSA RECALL NUMBER19V918 RECALL STATUSRECALL INCOMPLETE. ACCORDING TO THE DEALERSHIP, MY VEHICLE IS NOT QUALIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395335February 9, 2021
UNKNOWN OR OTHER
I TOOK MY VEHICLE TO THE MB DEALER FOR A RECALL FOUND ON YOUR WEBSITE AND CARFAX. THEY TOLD ME THAT IT DID NOT QUALIFY FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395414February 9, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425)249-7391) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395430February 9, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. BERGSTROM MERCEDES-BENZ (ENTERPRISE MOTOR CARS - 3002 N. VICTORY LN, APPLETON, WI 54913, (800) 396-7554) AND MERCEDES-BENZ OF NAPLES (501 AIRPORT-PULLING RD, NAPLES, FL 34104, (239) 227-2622) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395501February 9, 2021
UNKNOWN OR OTHER
TRANSMISSION WILL NOT SHIFT INTO PARK INTERMITTENTLY AFTER DRIVING.VEHICLE IN STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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