Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11395323February 8, 2021
SUSPENSION
ALMOST IN AN ACCIDENT AS THE AIRMATIC SUSPENSION FAILED. CAR SUDDENLY LOWERED WHILE DRIVING. CHANGED AIR SHOCKED, FAILED AGAIN AFTER 2 YEARS. THIS CAR HAS ONLY LESS 93000 MILES. ALL MECHANICS ACROSS THE BOARD KNOW THIS IS THE PROBLEM MERCEDES HAS REFUSED TO TAKE CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395028February 7, 2021
FUEL/PROPULSION SYSTEM
WHEN I WAS FILLING UP THE FUEL COMPLETELY, I HAD A SMELL OF FUEL FROM THE BACK WHEN I PARKED THE CAR, SO I TRACKED THE CAR AND FOUND THE FUEL DROPS COMING DOWN FROM THE LEFT SIDE IN THE BACK, SO I STOPPED THE CAR AND TOOK IT HOME AND I CHECKED THE TRANSMITTER UNIT IN THE BACK SEAT AS A MECHANICAL ENGINEER, AND I FOUND FUEL LEAKING FROM THE TOP OF THE TRANSMITTER UNIT, WHEN I ASKED ABOUT THIS PROBLEM, I FOUND THAT THERE IS A 15-YEAR GUARANTEE ON THIS SUBJECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394931February 6, 2021
SERVICE BRAKES
HI, I WAS DRIVING NORMALY ON A ROAD, NO WARNING, JUST BRAKE LIGHT POPS UP TO REDUCE POWER. PEDAL WAS EMPTY AND STEERING GOT HARD NO UPSHIFT. I HIT A CURB AND CRACKED MY BUMPER. ALL BRAKES ARE NEW. WHEN I LOOKED ON LINE, I SAW SOME PEOPLE DEVELOPED A DEVICE THAT RESETS THE ABS MUDUAL TO 100%. THEY SAID MERCEDES PUT A TIMER IN THE SYSTEM THAT RUNS OUT AND MAKE YOU CHANGE STUFF? THIS DEVICE I JUST BOUGHT TO USE SO I CAN USE MY CAR. I'M AN AUTOMOTIVE TECHNICIAN AND THIS SCRAED THE HELL OUT OF ME ON A DARK NIGHT IN OHIO. I ENED UP TOWING MY CAR TO MY HOUSE 60 MILES AWAY. VERY ANGERY WITH MB.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11394810February 5, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL DESPITE THE SEAT BELT BEING IN OPERATION AND SECURELY FASTENED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE SEAT BELT BUCKLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. CARLTON MOTORCARS INC (2446 LAURENS RD, GREENVILLE, SC 29607) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE DIAGNOSTIC TEST BUT DECLINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394615February 4, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) APPROXIMATELY 2 YEARS AGO, AND CONTACTED THE DEALER ATLANTA CLASSIC CARS MERCEDES-BENZ PRE-OWNED (2586 SATELLITE BLVD, DULUTH, GA 30096) WHO INFORMED HIM THAT PARTS WERE NOT YET AVAILABLE. THE DEALER ALSO STATED THEY WOULD BE IN CONTACT WHEN PARTS BECAME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394574February 3, 2021
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHEN I TRY TO PUT THE VEHICLE IN PARK THE CAR IS STUCK IN DRIVE OR REVERSE. IF THE CAR IS IN REVERSE OR IF THE VEHICLE IS IN DRIVE AND YOU USE THE GEAR SELECTOR TO PUT THE VEHICLE IN PARK OR CHANGE AND GEAR THE VEHICLE DOES NOT CHANGE THE GEAR. I BOUGHT THIS VEHICLE CERTIFIED PREOWNED FROM MERCEDES-BENZ DEALERSHIP IN JULY 2019 THE VEHICLE HAS LESS THAN 4000 MILES ON IT SINCE I BOUGHT IT CERTIFIED AND THIS ISSUE HAS OCCURRED. THIS IS A SAFETY ISSUE WHICH COULD HAVE INJURY AND OR DEATH. THE MERCEDES-BENZ DEALER IS STATING THERE WAS A FAULT CODE WITH THE SHIFTER ATTACHED TO THE STEERING WHEEL AND NEED TO REPLACE THE ENTIRE MODULE DUE TO AN ELECTRICAL FAULT. THE DEALERSHIP IS REFUSING TO HONOR DISREPAIR UNDER A SAFETY MAINTENANCE FROM THE MANUFACTURE. I HAVE ESCALATED THIS MATTER TO MERCEDES-BENZ EXECUTIVE RELATIONS. THIS ISSUE HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS SINCE LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390738January 29, 2021
SUSPENSION
HEARING LOUD CLUNKING NOISE FROM BACK. CROSS MEMBER SUBFRAME. I FEEL LIKE MERCEDES SHOULD REIMBURSE ME.... CAR IS ONLY 10 YEARS OLD MY 2005 FRAME IS PERFECT. THIS IS A MANUFACTURER ISSUE WITH THIS PARTICULAR YEAR..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390248January 27, 2021
FUEL/PROPULSION SYSTEM
LOW PRESSURE FUEL LINE NEEDED REPLACING. THIS WAS DUE TO A FUEL SMELL IN THE CABIN WHEN COLD. MERCEDES INDICATED FUEL LINES ARE CONSIDERED WEAR AND TEAR AND EVEN THOUGH IT WAS LEAKING , WAS NOT COVERED UNDER PRE OWNED WARRANTY OR RECALL. THE FUEL LINE APPEARS CRACKED DUE TO MISINSTALLATION VS RUBBER CRACKING DUE TO AGE AS ONE SIDE WAS PRISTINE AND THE OTHER HAD A CRACK IN IT. THIS IS NOTICEABLE AT IDLE , WHEN THE CAR IS COLD AND THE HEAT IS BLOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390258January 27, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ADAPTIVE HIGH BEAM WAS NOT WORKING - UPON INITIAL ACTIVATION OF THE HIGH BEAM THE CAR WOULD PROVIDE AN ERROR THAT THE CAMERA WAS BLOCKED AND IT WOULD NOT WORK. THE DEALER INVESTIGATED AND IT APPEARS A PIECE OF TRIM FROM INSTALLATION WHEN NEW WAS LEFT IN THE CAMERA AND IT WAS NOT INSTALLED PROPERLY. THIS IS AN ISSUE IF YOU SUDDENLY NEEDED THE HIGH BEAMS ON AND THE CAR MAKES YOU PROCESS THE ERROR FIRST. THIS COULD IMPACT ANY DRIVER AIDS USING THE MULTIFUNCTION CAMERA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390387January 27, 2021
SUSPENSION
MERCEDES DEALER INSPECTED THE CAR. FOUND THE REAR SUB-FRAME SEVERELY RUSTED AT WELDS. HE ADVISED THIS WAS AN UNSAFE CONDITION AND NEEDED TO BE REPAIRED SOON. SERVICE WRITER SAID THIS WAS AN UNSAFE CONDITION. ONE OF THE WELDS IS ALMOST COMPLETELY FAILING. THERE IS AN ACTUAL SAFETY HAZARD IF THE SUBFRAME FAILS COMPLETELY. THIS CONDITION HAS BEEN OCCURRING OVER A PERIOD OF YEARS. THERE IS NO RECALL ON THIS TYPE OF PROBLEM. IT HAS BEEN WELL REPORTED ON MANY INTERNET SITES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390030January 26, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I BROUGHT THE CAR INTO DEALERSHIP UNDER RECALL 2019080007 AND SUPPOSEDLY HAD PROBLEM CORRECTED BUT THE BRAKES CONTINUE TO PERIODICALLY ENGAGE FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389689January 24, 2021
ELECTRICAL SYSTEM, ENGINE
THE CAM SOLENOID SENSORS ARE PICKING UP OIL, THEN IT IS BEING DISBURSED IN TO THE ELECTRICAL SYSTEMS OF THE VEHICLE. IT IS FLOWING INTO, O2 SENSORS MAKING THE VEHICLE RUN IN A FULL RICH MODE, IT IS REACHING THE COMPUTER SYSTEM THAT RUNS THE ENTIRE VEHICLE. THIS REPAIR CAN COST UPWARDS OF $8000. I HAVE DONE ONLINE RESEARCH AND IT IS A VERY COMMON ISSUE AMONGST MANY MERCEDES VEHICLES. THE ISSUE IS A KNOWN PROBLEM, IT WAS BEING REPAIRED BUT MERCEDES STOPPED THE REPAIR. IT COMES FROM AN INTERNAL ISSUE, NOT A FAIL TO MAINTAIN PROBLEM. I CONTACTED MERCEDES, THEY SAY THEY DON'T KNOW OF THE ISSUE, BUT THEY DID TELL ME, THEY KNOW HOW TO FIX THE PROBLEM FOR A COST OF OVER $ 5000. TO US. ONLINE SEARCHES HAVE RESULTED IN MANY COMPLAINTS BY OWNERS. REGULAR DRIVING IS A RESULT OF THE ISSUE. NOW WE CAN'T DRIVE OUT VEHICLE DUE TO FEAR OF THE OIL IN THE ELECTRICAL LINES REACHING OUR CPU FOR THE ENTIRE CAR, WHICH WILL RESULT SEVERAL THOUSAND MORE DOLLARS ON TOP OF THE REPAIR COST. WE HAVE PAID $ 800. AT THIS POINT ONLY TO BE TOLD, DO NOT DRIVE THE CARE OR WORSE DAMAGE WILL OCCUR. SO WE HAVE A BEAUTIFUL CAR THAT IS COLLECTING LEAVES AND DUST. I AWAIT YOUR RESPONSE, GARYW. SMITH. WE CONTACTED MERCEDES BENS OF RALEIGH NC, THEY ARE OUR CONTACT POINT, THEY DON;T KNOW OF AN ISSUE BUT KNOW THE CURE FOR $5000. PLUS DOLLARS, HMMM, CURIOUS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389515January 23, 2021
FUEL/PROPULSION SYSTEM
RECEIVED THE CAR FROM MY DAD AS A GIFT STONG SMELL OF GAS COMING FROM INSIDE ONLY RELIABLE TRANSPORTATION FOR OUR NEWBORN BABY NOW DONT KNOW WHAT TO DO... LOOKED ALL OVER THE INTERNET AND FOR RECALLS AND SEEN A FEW.. BUT THEN I SEE ALOT OF PEOPLE SAYING NOTHING HAPPENS... JUST SAYING WITH SOMETHING THAT HAD A PREVIOUS RECALL ON AND IF SOMETHING WOULD TO GO WRONG WITH ANYONE'S FAMILY THAT IS A HELL OF A LAWSUIT....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389559January 23, 2021
AIR BAGS
RECEIVED A RECALL NOTICE FOR AIRBAG NHTSA ID 19V010. I HAVE TRIED FOR 2 YEARS TO GET IT REPLACED. THEY SAY IT IS STILL ON HOLD. NO PARTS.IT APPEARS THEY ARE NOT THAT CONCERNED ABOUT THIS. I THOUGHT AIRBAGS ARE NECESSARY IN A ACCIDENT TO SAVE LIVES. THE CAR IS NOW 7 YEARS OLD. ARE THEY WAITING FOR IT TO DIE FIRST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389383January 22, 2021
FUEL/PROPULSION SYSTEM
STRONG SMELL OF PETROL IN THE MORNINGS, SEEMS TO BE UNDER THE HOOD. I INSPECTED THE FUEL LINES FROM THE FUEL TANK TO THE ENGINE UNDERNEATH AND COULD NOT FIND ANY DRIPS OR WETNESS. DID SOME RESEARCH ONLINE. THERE WAS A RECALL ON OTHER MODELS FOR THIS PROBLEM. I CALLED MERCEDES CUSTOMER SERVICE BUT THERE IS NOT A RECALL FOR THIS ON THE 2017 MERCEDES E300
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389387January 22, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF NORTH OLMSTED (28450 LORAIN RD, NORTH OLMSTED, OH 44070) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389442January 22, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389270January 21, 2021
ENGINE
CAM GEAR DETERIORATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389267January 21, 2021
ENGINE
CAM GEAR DETERIOATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388820January 19, 2021
AIR BAGS
MERCEDES HAS FAILED TO COMPLY WITH ITS OBLIGATION UNDER ITS RECALL CAMPAIGN 201901001 TO REPLACE THE TAKATA PASSENGER SIDE AIR BAG. IT HAS BEEN NEARLY TWO YEARS SINCE THE RECALL NOTICE DATED "FEBRUARY 2019" WAS RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz E-Class