Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11414517April 29, 2021
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING AROUND 40 MPH A DING AND THEN RED TRIANGLE APPEARED WITH MESSAGE TO SAFELY STOP, FELT AS IF ENGINE COMPLETELY SHUT DOWN WITH NO OTHER WARNING. I HAVE ALREADY HAD ONE AIR BAG REPLACED AND NOW HAVE BEEN INFORMED THE DRIVER SIDE NEEDS TO ALSO BE REPLACED SO THIS IS NOT A GOOD TIME FOR CAR ENGINE TO SHUT OFF IN MIDDLE OF DRIVING. THANKFULLY NOT ON INTERSTATE. THIS IS NOT THE FIRST TIME SOMETHING SIMILAR HAPPENED WITH BRAKES AND POWER STEERING LOCKING A FEW MONTHS PRIOR TO THIS. I CAN'T GET APPOINTMENT AT DEALER UNTIL MID MAY BUT WAS TOLD THERE WERE NO PROBLEMS LIKE THIS REPORTED. I DO SEE ON A COMPLAINT WEBSITE WHERE IT HAS BEEN REPORTED BY QUITE A FEW PEOPLE SO IT WOULD SEEM TO BE A PROBLEM. I WOULD SAY IF YOU WERE ON INTERSTATE THIS COULD BE CAUSE OF A DEADLY CRASH AND THEN TO HAVE THE AIRBAG RECALL ON TOP OF THIS. I AM AT LEAST HOPING THEY WILL HAVE AN ANSWER TO FIX AS I'M SCHEDULED FOR A ROAD TRIP IN JULY, BUT I WOULD NEVER DRIVE THIS CAR AND FEEL SECURE WITH THIS ISSUE NOT BEING RESOLVED. THIS FOR SURE SHOULD COMPLY FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414102April 27, 2021
AIR BAGS
RECEVED A SAFETY RECALL NOTICE LETTER. I NEED A RENTAL CAR OR LOANER CAR FROM DEARERSHIP FOR MY OWN SAFETY WHILE I AWAIT THE REPAIR OF MY DEFECTED DRIVER SIDE AIR BAG. MY VEHICLE IS NOT SAFE TO DRIVE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408578April 17, 2021
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
BRAKE PEDAL WENT ALL THE WAY AND TOUCH BODY. IT HAPPENED TWICE IN TWO MONTHS AND 2ND TIME RESULTED IN TO CAR WRECK ON 5 MILES PER HOUR SPEED. IT IS VERY DISAPPOINTING LINCOLN SEEMS TO KNOW ABOUT THE ISSUE BUT TOOK A LONG TIME TO COVER WITH REMEDY. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11408219April 15, 2021
AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED CUMBERLAND FORD MOTORS INC (1501 US-25E SCENIC, MIDDLESBORO, KY 40965) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408016April 14, 2021
AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. LIBERTY FORD MAPLE HEIGHTS (5500 WARRENSVILLE CENTER RD, MAPLE HEIGHTS, OH 44137) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408028April 14, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, EXCESSIVE FORCE HAD TO BE APPLIED TO THE BRAKE PEDAL FOR THE VEHICLE TO STOP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. WICKSTROM FORD (600 W. NORTHWEST HWY, BARRINGTON, IL 60010) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407601April 12, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD WITH THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED COLE FORD LLC (410 E. CHICAGO ST, COLDWATER, MI 49036(517)278-5661) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407765April 12, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 30 MPH AND COMING TO A STOP LIGHT THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE WOULD NOT STOP. THE CONTACT STATED SHE HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES BEFORE THE VEHICLE STOPPED. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS FAULTY BRAKE PADS. THE VEHICLE WAS NOT YET REPAIRED. THE VEHICLE WAS LISTED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407408April 10, 2021
SERVICE BRAKES
MY CAR COULDN'T BREAK, SUDDENLY GOT WARNING WHILE DRIVING THROUGH A PARKING LOT BY WALMART STORE. RED "CHECK BRAKE SYSTEM" YELLOW "SERVICE ADVANCE TRAC" "BREAK" AND "ABS" DASH LIGHTS STARTED POPPING UP AND I COULD NOT EVEN BREAK A LITTLE BIT EVEN AFTER STEPPING ON THE BREAK PEDAL REAL HARD, I WAS FORTUNATE ENOUGH TO NOT HAVING ANYONE IN FRONT OF ME ON THE PARKING LOT AS I ABSOLUTELY COULDN'T BREAK!!!!!! I PUT MY BLINKERS ON AND PLACED THE CAR IN PARKING GEAR, YET IT WOULDN'T STOP!! I FINALLY HAD TO TURN OFF THE IGNITION THEN THERE WAS A BIG SHAKE AND THE ENGINE STALLED FINALLY AND VEHICLE CAME TO A HALT. VEHICLE HAD TO BE TOWED TO THE LOCAL DEALERSHIP VIA AAA TOWING. THE LOCAL LINCOLN DEALERSHIP DID NOT SHOW ANY CONCERN AND WERE COMPLETELY IGNORANT OF MY NARRATING THIS TO THEM. THEY SIMPLY SLAPPED A CHARGE OF $3061 AND SAID THAT IT NEEDS REPLACING ABS MODULE AND A CHANGE OF HCU (HYDRAULIC CONTROL UNIT) AND STATED THAT THERE IS NO RECALL ON THESE COMPONENTS. I CALLED LINCOLN GLOBAL TO PLACE A COMPLAINT AND TO CHECK IF THIS WAS A 'KNOWN' ISSUE WITH LINCOLN MKZ 2011 MODEL. THEY SAID CURRENTLY THEY DO NOT HAVE A RECALL ON THIS COMPONENT. I STRONGLY BELIEVE THIS IS A SERIOUS SAFETY CONCERN AS IT AFFECTS BRAKES DIRECTLY AND THERE IS ZERO POSSIBILITY TO STOP THE VEHICLE. I WAS FORTUNATE THIS OCCURRED IN A PARKING LOT WHERE THERE WAS NOT ANYONE IN FRONT OF MY VEHICLE WHILE IT OCCURRED. WHILE I'M WORKING WITH THE DEALERSHIP ON GETTING THE PRICE OF THE SERVICE A LITTLE DOWN, THATS NOT OF MY MAIN CONCERN. THE BRAKE FAILURE OF THIS NATURE COULD BE FATAL FOR BOTH DRIVER/PASSENGER AND PEOPLE ON THE WAY OF THE VEHICLE. PLEASE LODGE THIS AS A RECALL INVESTIGATION/COMPLAINT. THERE IS NO ISSUE FOUND WITH THE BREAK PADS OR BREAK LINING, DRUM ETC. ALL ARE NORMAL. VEHICLE IS REGULARLY MAINTAINED WITH SAME LINCOLN DEALERSHIP AT ALL TIMES AT ALL GIVEN INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407231April 9, 2021
SERVICE BRAKES, HYDRAULIC, AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. CAPITOL FORD (919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 265-6000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE BRAKES HAD BECOME SPONGEY. THE APPROXIMATE FAILURE MILEAGE WAS 49,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405600March 30, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO CLASSIC FORD (8540 TYLER BLVD, MENTOR, OH 44060, (440)266-3000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT UNKNOWN BRAKE PARTS WERE REPLACED AFTER THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE APPROXIMATE FAILURE MILEAGE WAS 94,608. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405675March 30, 2021
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
NEED MY RECALLS TO BE FIXED IN MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405041March 26, 2021
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE TRUNK FAILED TO CLOSE ON SEVERAL OCCASIONS, CAUSING THE BATTERY TO BECOME DRAINED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRUNK MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404875March 25, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO KEYSTONE FORD (301 WALKER RD, CHAMBERSBURG, PA 17201, (717) 264-5104) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404694March 24, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DAVE SINCLAIR LINCOLN (7500 S. LINDBERGH BLVD, ST. LOUIS, MO 63125, (314) 729-2700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404456March 23, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO VAN HORN FORD OCONOMOWOC (1000 EAST SUMMIT AVE OCONOMOWOC, WI 53066, 262-567-5574) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404542March 23, 2021
SERVICE BRAKES
2007 MKZ PURCHASED IN JANUARY 2009 WITH 25,000MILES HAS ALWAYS HAD ISSUE WITH ABS AND CPU FAILURE WHEN ACTIVATED IN MOTION OR EMERGENCY BRAKING. VEHICLE NOW HAS 96,000 MI IN MARCH 2021. LINCOLN MOTOR CO. HAS ISSUED A RECALL NOTICE#: 19V-904, THIRTEEN YEARS LATER/OCT 2020. THE RECALL IS STILL NOT AVAILABLE WHICH HAS ALLOWED THE VEHICLE TO SUFFER LONG-TERM DAMAGE TO THE BRAKING SYSTEM. LINCOLN DEALERSHIP HAS ATTEMPTED TO MANAGE THE PROBLEM AT OWNER'S EXPENSE OVER THE YEARS BY REPLACING BRAKE PADS, STILL AT 40% AND ROTORS WHICH HAVE NO GROOVING OR WARPING. APPARENTLY, REPLACING THE PADS AND ROTORS ARE RESTORING THE CALIPER SETTINGS AND HYDRAULIC PRESSURE TO THE BRAKING SYSTEM. THIS WAS PERFORMED NUMEROUS TIMES OVER THE 13 YR. PERIOD, APPROX. EVERY 4000MILES, AT +1000$ PER SERVICE. AGAIN, THE VEHICLE TRAVELS WHEN BRAKING AND CANNOT PERFORM EMERGENCY STOPS. THE SOLUTION OFFERED AGAIN, TO CONCEAL THE MANUFACTURER'S DEFECT IS TO REPLACE THE BRAKE PADS AND ROTORS. 13 YEARS IS A DISGRACEFUL AMOUNT OF TIME TO ALLOW AN AUTO MANUFACTURER TO DENY A DEFECT AND AVOID ANY ACCOUNTABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404538March 23, 2021
SERVICE BRAKES
PURCHASED A 2007 MKZ IN 2009 W/24K MILES. SINCE PURCHASE DATE, THE VEHICLE HAS HAD AN ELECTRONIC ISSUE WITH THE BRAKING SYSTEM, WHICH IS TRIGGERED ANYTIME THE ANTI-LOCK BRAKING SYSTEM IS ACTIVATED WHILE THE VEHICLE IS IN MOTION OR ATTEMPTING TO STOP SUDDENLY. THE CPU RESPONDS WITH MULTIPLE SIGNALS ACROSS THE DASH, SOMETIMES SHUTTING OFF THE VEHICLE. THE BRAKING SYSTEM AND THE CPU ARE USUALLY RESET WHEN THE VEHICLE IS RESTARTED. VEHICLE HAS BEEN RETURNED TO LINCOLN DEALER FOR SERVICE. TRACTION CONTROL WAS TURNED OFF AND RETURNED TO OWNER. TO MANAGE THIS ISSUE OVER THE YEARS, LINCOLN DEALERSHIP HAS CHARGED OWNER OVER $1000 TO CHANGE BRAKES AND ROTORS WITH PADS AT 40% AND ROTORS HAVE NO DAMAGE. APPARENTLY RESTORING THE PADS AND ROTORS TO NEW RESTORES HYDRAULIC PRESSURE TO BRAKING SYSTEM. AFTER ABS SYSTEM FAILS, BRAKES HAVE LOST ACCEPTABLE HYDRAULIC PRESSURE CAUSING VEHICLE TO TRAVEL WHEN STOPPING AND GRIP SUDDENLY. VEHICLE CAN NO LONGER PERFORM SUDDEN STOPS IN EMERGENCY. VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403749March 18, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, (951) 471-4100) WAS CONTACTED ON THREE DIFFERENT OCCASIONS POSSIBLE PREMATURE AIR BAG EXPLOSION, THE CONTACT NEVER RECEIVED A CALLBACK. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403440March 17, 2021
SERVICE BRAKES
MY WIFE AND SON LEFT THE HOUSE IN OUR MKZ AND 1/2 MILE DOWN THE ROAD THE MKZ SUDDENLY LOST BRAKING CAPABILITY. MY WIFE HAD TO STEER UPHILL IN ORDER TO COME TO A COMPLETE STOP. MULTIPLE LIGHTS ARE NOW DISPLAYED ON THE DASHBOARD INCLUDING "SERVICE ADVANCETRAC", "BRAKE", "ABS", AND "CHECK BRAKE SYSTEM". THIS INCIDENT HAPPENED WITHOUT ANY ADVANCE WARNING OF AN ISSUE. RESEARCH SHOWS THAT THIS IS A COMMON OCCURRENCE FOR 2011-2012 MKZ/FUSIONS. THERE IS AN ACTIVE RECALL FOR 2009 MKZ/FUSIONS FOR THIS ISSUE THAT MIRRORS THIS SCENARIO EXACTLY. THIS RECALL SHOULD BE EXPANDED TO COVER 2011 AND 2012 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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