Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11425699July 20, 2021
AIR BAGS, SERVICE BRAKES
They've yet to find a remedy for either of these recalls. I'm complaining because I'd hate for someone to end up hurt before they figure out how to fix this. It's been 2yrs on the brake recall, this is getting rediculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424699July 13, 2021
AIR BAGS, UNKNOWN OR OTHER
Due to the open recall without a known solution, I am unable to ensure the safe use of my vehicle for my family and my business, and have lost income due to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423455July 5, 2021
SERVICE BRAKES
Leaking brakes had to be fixed twice before recalled parts were available. When the last repair was done, dealership said they would reimburse us (since we paid full price) recalled parts labor that we had to pay for since they were on the recall. This has never happened even though we have tried multiple times to remedy. Dealership says they sent in paperwork to Ford twice for the reimbursement as they don't do that. Ford Motor Company says they dont do it that it is up to the dealer. In summary, recalled brakes were finally repaired but we had to pay full price for them though it says parts and labor would be free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422885June 30, 2021
EXTERIOR LIGHTING, POWER TRAIN, UNKNOWN OR OTHER
1) Every used miz I test drove had a super hard jerk out of first gear including the one I purchased, I was told it was fine, went to another dealership and was told the transmission clutch was gone, repaired under warranty. 2) Gas tank door spring failed, saw its a common problem with Ford Lincoln vehicles, dealer replaced entire door housing sleeve, not covered under warranty, had to be installed twice after coming out after incorrectly installed. 3) Front headlights lens spider web cracking. When purchased I saw small stress cracks at top by hood 3 to 7 months later entire lens/globe housing look like shattered glass but still in tacted, not covered under warranty, now passenger light starting to look the same. Only had the car 13 months. Dealer service rep ask do I drive car alot or drive in the rain, I was shocked. 4) Rear trunk tail light across entire back end full of moisture. Not covered under warranty. Every since 2007 this seem to be a common problem with every car I had to poor designed product that consumer have to pay for and shouldn't. It will cost thousands of dollars to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422848June 29, 2021
EXTERIOR LIGHTING
The contact owns a 2017 Lincoln MKZ. The contact stated that the headlight housing was cracked. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422046June 23, 2021
EXTERIOR LIGHTING
The daytime running lights fail to illuminate which is a safety hazard. A message to check the headlights is displayed on the dashboard ONLY when the car is started with the remote start feature. This is a known problem as confirmed by technical service bulletin (TSB #SSM 46508)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420977June 15, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Lincoln MKZ. The contact had received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the brake pedal needed to be gently depressed several times to engage. The contact stated that whenever the brake pedal was depressed forcefully, the brake pedal would travel to the floorboard. The vehicle was taken to the dealer twice however, the contact was informed that parts were not yet available. The manufacturer was not made aware of the failure. Vin tool confirms parts not available. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421026June 15, 2021
SERVICE BRAKES
On 7/5/2020, I experienced a sudden brake loss on my vehicle. To stop the vehicle I had push the brake pedal down to the floor board. On 7/6/2020 I had the vehicle towed to David McDavid dealership in Plano, TX to have the brake problem fixed and it was returned to me on 7/10/2020. On 6/14/2021 I had the same brake problem again and I called the same dealer and I just took in this date 6/15/2021. After reviewing the brake recalls involving other Ford/Lincoln models, I believe the 2014 MKZ should be included in the brake recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420812June 14, 2021
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, or while the vehicle was idle, while the contact attempted to stop the vehicle, the brake pedal extended to the floorboard before the vehicle came to a stop. The contact had the brakes replaced outside of the recall, along with the brake fluid however, the failure persisted. The approximate failure mileage was 70,000. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420927June 14, 2021
SERVICE BRAKES
Car brakes in front of my son, hit the brakes they did not respond pedal went to floor. Car did slow but ended up rear ending car in front of us.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11420619June 11, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2008 Lincoln MKZ> Consumer writes in regards to hydraulic control unit and anti-lock braking system. THE CONSUMER STATED THE VEHICLE BEGAN EXPERIENCING INTERMITTENT ABS AND STABILITY CONTROL WARNING LIGHT ILLUMINATION. THE CONSUMER WAS INFORMED THE FAILURE WAS UNRELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420458June 10, 2021
AIR BAGS, SEAT BELTS
The rear seatbelt buckle isn't functioning correctly and is causing a seatbelt light. We are now told we have to spend close to $1,000 to get the buckle replaced OR there's a chance my airbags will malfunction across the entire car should I get in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419202June 1, 2021
SERVICE BRAKES
My brakes completely gave out forcing me to use the handbrake. I took it to a Ford service shop and they said the problem was the HYDRAULIC CONTROL UNIT. The part itself is on hold due to a recall. However, my car has not been placed on the recall list. I ended up paying out of pocket to have it fixed but was advised that Ford could reimburse me once NHTSA sends the recall notice. Side note: Ford was the third shop I took it to. The other two mechanics could not diagnose the problem. The attached invoice has my name wrong. It's [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418660May 26, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested but failed. The dealer informed the contact that the HCU part for the recall repair was not available. The manufacturer was made aware of the issue and informed the contact that they had difficulties obtaining the part for the recall repair. The failure mileage was 22,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415787May 10, 2021
STRUCTURE:BODY
I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415805May 10, 2021
AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AUTONATION FORD WOLFCHASE (7925 STAGE RD, MEMPHIS, TN 38133, (901) 209-1257) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT APPROXIMATELY FOUR MONTHS AGO, THE VEHICLE EXPERIENCED INTERMITTENT BRAKE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415420May 6, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOOR. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BEAU TOWNSEND FORD LINCOLN (1020 W NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415452May 6, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
THE ABS SYSTEM MALFUNCTION. ALL SENSORS LIGHT UP AND BRAKES DID NOT WORK. YOU COULD PUSH THE BRAKES TO THE FLOOR. VERY DANGEROUS SITUATIUON. THIS IS THE SAME ABS MALFUNCTION THAT HAS BEEN THE SUBJECT OF A FORD RECALLED OF 600, 000 VEHICLES IN THE FUSION,AND MK'S IN THE YEARS THRU 2010 BUT NOT 2011 AND 2012 WHICH YSE THE SAME BRAKING SYSTEM. THIS IS A UNACCEPTABLE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415088May 4, 2021
SERVICE BRAKES
RECALL NOTICE19S54. HCU UNIT GONE. PART IS ON BACK ORDER 889 CARS ARE WAITING ON THIS PART. CAR HAS BEEN IN DEALERSHIP FOR TWO WEEKS WITH NO ETA OF PARTS DELIVERY. PEOPLE LIKE ME ARE NOT GIVING RENTAL TO COVER UNTIL CAR GETS FIX WE ARE FINANCIALLY STUCK FORD IS NOT OFFERING RENTAL CAR OR NOTHING. CAR IS AT LEITH LINCOLN FOR ALMOST TWO WEEKS. PLEASE AMEND TO COVER FOR LOSS OF USE OR RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414694May 1, 2021
SERVICE BRAKES
TOOK MY CAR IN FOR RECALL #19V904 SAID COULD NOT FIX BECAUSE THE ECU WAS ALSO BAD, IT HAD JUST WENT OUT MY PROBLEM IS THAT FORD WILL NOT FIX THE RECALL IF I DON'T PAY THEM 777.00 TO FIX THE ECU FIRST, AND I THIK THEY SHOULD BECAUSE IT'S ALL TIED TOGETHER I.E. THE VERY SAME SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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