Kia Soul Complaints

5,626 consumer complaints on file.

#11384890December 24, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TODAY WHILE DRIVING HOME. MY 2020 KIA SOUL HIT 23000 MILES. SHORTLY AFTER AS I WAS ON HIGHWAY ON WAY HOME STILL. MY VEHICLE STARTED SPUTTERING LIKE BAD GAS. THEN STARTED JERKING AND RPMS KEPT REVVING UP EVEN THOU I WASNT PUSHING ON GAS ANY HARDER.ABOUT 27MILES FROM HOME RPMS SHOT UP AND CAR STARTED SLOWING DOWN. QUICKLY PULLED OVER. SO I PUT IN PARK THE SHIFTED TO DRIVE AGAIN TRIED TO GIVE LIL GAS BUT CAR DIDNT MOVE HAD TO GET TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384500December 22, 2020
ENGINE
2016 KIA SOUL 2.0 ENGINE LOSES POWER INTERMITTING ENGINE LIGHT INTERMITTING OIL LIGHT AND POSSIBLY RODS KNOCKING THE HIGHWAY AND TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384560December 22, 2020
POWER TRAIN
MY SITUATION IS HAPPENING EVERYDAY WITH MY KIA SOUL 2017 IT CONSTANTLY SMOKES, IF FOGS UP MY WHOLE WINDSHIELD WHEN I TURN THE DEFROSTER ON IT SMELLS LIKE IT'S BURNING IT IS VERY FEARFUL I DON'T GO FAR I ONLY HAVE A EIGHT MILE DRIVE TO WORK AND I GO THROUGH THIS EVERYDAY AND NIGHT.MY WORRIES ARE VALID I FEEL BECAUSE I HAVE THE 2.0 ENGINE AND FROM WHAT I'VE BEEN READING THIS IS THE ENGINE THAT HAS BEEN CAUSING ALL OF THE FIRES THE POPPING SOUND HAS NOT STOPPED THIS IS A SECOND REPORT FOR ME AND I AM PLEADING FOR YOUR COMPANY TO PLEASE ADD 2017 KIA SOUL TO THE RECALL LIST THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384328December 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THERE WAS BLACK SMOKE COMING FROM THE EXHAUST PIPE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS BURNING EXCESSIVE AMOUNTS OF ENGINE OIL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384332December 21, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WE HAD A RECALL SO WE BROUGHT OUR KIA SOUL 2015 TO BE REPAIRED. THEY HAD THE CAR FOR A MONTH . WHEN WE GOT THE CAR BACK IT WASN'T THE SAME ,THE ENGINE LIGHT CAME ON. WE CALLED THEM AGAIN THEY SAID IT WAS NORMAL AND OUR CAR WAS FINE. WE KEPT CALLING THEM THE IT WASN'T. WE WERE GOING TO NH FOR A FAMILY REUNION AND BRING HIS DAUGHTER BACK OO. THEY SAID THAT THEY NEEDED TO SEE THE CAR ONNLY WHEN THE LIGHT WAS ON, IT ALWAYS CAME ON AT ODD TIMES. BUT THEY ASSISTED IT WAS FINE TO GO UP NORTH, WELL WHEN WE HIT MASS. THE CAR BLEW IT'S ENGINE. THEY RIED TO SAY WE HAD NO OIL IN IN, MY HUSBAND CHANGED THE OIL BEFORE WELEFT AND EVERYTHING THAT THE RECALL SAID WOULD HAPPEN DID HAPPEN. . THE CAR WAS LEFT IN MASS AT TEWKSBURY KIA AND KIA WOULD NOT FIT THE BILL. SO WE HAVE NO CAR SINCE WE WERE IN FINANCIAL STRESS. I HAVE NO CAR THEY CAME AND TOOK FROM US. AND I STILL HAVE TO PAY EVEN THOUGH I HAD THE INSURANCE WERE SOMETHING HAPPEN IT GET PAID OFF. SO ON A MAIN HIGHWAY OUR CAR DIED IN THE FLOW OF TRAFFIC THE SCARCEST THING IN THE WORLD. HAD TO GET A HOTEL, RENTAL LOSS OF WORK AND HAD TO DEPEND ON NEIGHBORS FOR A RIDE TO WORK, I LOVED OUR CAR. BRYAN KIA IN LEESBURG FL DIDN'T DO US RIGHT OR KIA WE DID OUR PART THEY DIDN'T , I HAVE THE REPAIR BILLS AT HOME, AT WORK JUST FOUND THIS SITE. PLEASE HELP US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384468December 21, 2020
ENGINE
TRAVELING DOWN THE INTERSTATE AT 75 MPH...HAD CRUISE CONTROL ON AND STARTED TO HEAR A LOUD RATTLING NOISE THEN A POP RESULTING IN VEHICLE BECOMING IMMOBILIZED WITH OIL ALL OVER THE GROUND. VEHICLE TOWED HOME. ENGINE HAD THROW A ROD RESULTING IN HOLE IN THE ENGINE BLOCK AND DRAIN PAN - HAS 102,000 MILES WELL MAINTAINED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11384212December 19, 2020
ENGINE
I HAD RECEIVED MY LAST AN OIL CHANGE ON 8/3/2020 AT 78,901 MILES ON 10/20/2020 MY CARS OIL LIGHT TURNED ON WHILE IDLING, I TURNED DOWN MY MUSIC AND HEARD THE ENGINE HAD A SLIGHT RATTLE. I DROVE LESS THAN 6 MILES TRYING TO GET TO THE NEAREST SERVICE LOCATION AND THE ENGINE STALLED CAUSING ME TO PULL OVER ON THE SIDE OF THE HIGHWAY. UPON INSPECTING THE DIPSTICK IT WAS DETERMINED THAT THERE WAS LITTLE OIL ON MY DIPSTICK AND I WAS SITTING AT LESS THAN 81,500 MILES. I FILLED THE ENGINE WITH OIL IN HOPES TO GET IT GOING AND IT DID TURN ON BUT WAS MAKING AN EVEN LOUDER RATTLING NOISE. CHECKING THE DIPSTICK AGAIN, PIECES OF METAL COULD BE SEEN IN THE VERY BLACK OIL. THIS IS A SIMILAR COMPLAINT TO OTHER ENGINE RECALLS KIA HAS PUT OUT FOR SIMILAR ENGINES PRODUCED DURING THE SAME TIME FRAME. I TOOK MY VEHICLE TO THE LOCAL KIA DEALERSHIP AND NEITHER THEM NOR MY SERVICE AGREEMENT PROVIDER AGREED TO COVER REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384024December 18, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN PLUS THIS TIME IT WAS WHINING FOR ABOUT 10 SECONDS WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384084December 18, 2020
FUEL/PROPULSION SYSTEM
ENGINE WARNING LIGHT KEEPS COMING ON CAUSED BY ENGINE CODE P050A TOLD BY AUTO SHOP WHERE PURCHASED AND KIA MOTORS THAT THERE IS NO FIX AT THIS TIME VEHICLE HAS BEEN TO SHOP MULTIPLE TIMES FOR THIS ISSUE PROBLEM STARTED AT APPROX. 32000 MILES CURRENT MILES 33067 DEALER SAID OK TO DRIVE BUT WONT PUT IN WRITING BESIDES ALLINFO I COULD OBTAIN SAID THIS ISSUE SHOULD BE TREATED AS SERIOUS.ONGOING PROBLEM FOR 6 MOS NOW .KIA REP INFORMED ME KIA HAS BEEN AWARE OF PROBLEM SINCE APRIL 2019 AS OF YET NOFIX WHICH LEAVES ME WITH AN UNFIXABLE AND UNDRIVABLE VEHICLE.NOT A HAPPY CAMPER OLDER VEHICLES APPEAR TO HAVE HAD SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384121December 18, 2020
ENGINE
WHEN CRANKING MY VEHICLE ON MONDAY EVENING, 12/14, APPROXIMATELY 40 DEGREES OUTSIDE, I NOTICED A NOISE AFTER INITIAL STARTUP THAT SOUNDS LIKE WHEN YOU PUT A CARD OR A SODA CAN ON THE TIRE OF YOUR BIKE. THE NOISE DIDN'T CONTINUE SO I DROVE IT HOME, APPROXIMATELY 17 MILES FROM WHERE IT WAS PARKED INITIALLY. I DIDN'T HEAR IT ON THE DRIVE HOME, UNTIL I ROLLED DOWN MY WINDOW SLIGHTLY AS I CAME TO A STOP LIGHT, AND IT WAS MAKING THE SAME TICKING NOISE, BUT MUCH LOUDER, AND ESPECIALLY WHEN I BEGAN TO ACCELERATE. I IMMEDIATELY CALLED MY FIANCE, AND WHEN I PULLED INTO THE DRIVEWAY HE IMMEDIATELY REQUESTED I TURN OFF THE VEHICLE. PULLED THE OIL STICK, AND NOTED THAT IT WAS ALMOST BONE DRY. WHICH IS CRAZY BECAUSE WE PERFORM ROUTINE MAINTENANCE ON MY CAR, AS IT'S THE DAILY DRIVER FOR MY 7 YEAR OLD AND MYSELF. THE LAST OIL CHANGE WAS ROUGHLY END OF SEPTEMBER. HE PUT OIL IN IT, AND HOPED IT WOULD STOP THE NOISE, BUT IT DIDN'T. AFTER HAVING IT EVALUATED, WE'RE TOLD IT WILL NEED A NEW MOTOR. I CALLED KIA, AND EVEN THOUGH THE PREVIOUS YEAR MODELS 2012-16 ALL HAVE THESE SAME EXACT ISSUES, THEY WILL NOT FIX THE MOTOR, SINCE THERE ISN'T A RECALL ISSUED FOR MY YEAR MODEL YET. THIS IS SO CONCERNING, AS MY CAR IS ONLY 3 YEARS OLD, AND IT HAS BEEN TAKEN SUCH GOOD CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383902December 17, 2020
STEERING
2013 KIA SOUL IS MAKING A CLICKING NOISE WHEN I TURN MY STEERING WHEEL. IT MAKES ONE CLICK NOISE ONCE I START TURN THE WHEEL. WHEN I STOP MOVING IT AND TRY TO MOVE IT AGAIN IT CLICKS. VEHICLE MILEAGE: 63,667
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383732December 16, 2020
ENGINE
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THE CATALYTIC CONVERTER WAS REPLACED. AFTER THAT, THE VEHICLE BEGAN LOSING POWER AND FELT AS IF IT WAS MISFIRING UPON ACCELERATION. THE DEALER ADVISED THE CATALYTIC CONVETER NEEDED TO E REPLACED AS WELL AS THE SPARK PLUGS. THE SPARK PLUGS WERE REPLACED BUT, THE CONVERTER WAS NOT. EVENTUALLY, THE ENGINE FAILED. THE ENGINE WAS REPLACED. THE CONSUMER REFERENCED RECALL 19V12000 AND STATED 2014 MODEL YEAR VEHICLES SHOULD BE APART OF THE RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383655December 16, 2020
ENGINE
ON TUESDAY, DECEMBER 15, 2020, WHILE DRIVING ON A HIGHWAY, WE EXPERIENCED A SUDDEN LEAKAGE OF ENGINE OIL AND SIGNIFICANT SMOKING FROM THE VEHICLE. OVER 3 QTS OF OIL HAD LEAKED FOR THE ENGINE INTO THE PAN UNDERLYING THE ENGINE FOR NO APPARENT REASON. KIA HAS JUST ISSUED A RECALL ON THIS VEHICLE PRESUMABLY BECAUSE OF THIS WELL KNOWN ENGINE FIRE ISSUE AND RELATED CLASS ACTIONS, HOWEVER WILL NOT DO ANYTHING TO ADDRESS THE ISSUE UNTIL THY SEND LETTERS OUT IN OVER 60 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383819December 16, 2020
ENGINE
THERE ARE NO OIL LEAKS BUT THE OIL KEPT MEASURING LOW. NOW THERE IS THIS METAL ON METAL SOUND COMING FROM THE ENGINE. THE VEHICLE WAS IN MOTION AT THE TIME THE METAL SOUND WAS NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383822December 16, 2020
AIR BAGS, STRUCTURE:BODY, SUSPENSION
THE CRASH AT ABOUT 2:30AM EARLY TUESDAY MORNING ON NOV. 24, 2020, ON HER WAY HOME FROM HER NEARBY 2ND SHIFT JOB, MY WIFE'S 2016 KIA SOL WAS HIT HARD ON THE DRIVER'S SIDE BY A CAR BEING PURSUED BY POLICE. LUCKILY, AND POSSIBLY BECAUSE MY WIFE IS SHORT AND SITS HIGH, SHE APPEARS UNINJURED ALTHOUGH VISIBLY SHAKEN AND VERY NERVOUS ABOUT NIGHT DRIVING. MY WIFE HAD PULLED HER CAR OVER TO THE RIGHT SIDE OF THE 4+ LANE ROAD WHEN SHE HEARD SIRENS. WHILE PULLED OVER WITH THE CAR RUNNING AND HER FOOT ON THE BRAKE, THE PERPETRATOR'S VEHICLE CRASHED INTO THE DRIVER'S SIDE AND PUSHED HER CAR SEVERAL FEET FURTHER TO THE RIGHT, CRUMPLING THE DOORS AND BREAKING OFF THE LEFT REAR WHEEL AND SUSPENSION FROM THE IMPACT. THE POLICE REPORT SHOWED THAT THE PERPETRATOR'S VEHICLE APPROACHED HER CAR FROM THE FRONT LEFT, BUT THE VEHICLE HIT THE VERY SHORT KIA SQUARELY AND ONLY IN THE TWO DRIVER'S SIDE DOORS WITH NO DAMAGE TO THE FRONT OR REAR FENDERS. CLEARLY NOT SIDESWIPED WHERE THE ENTIRE SIDE WOULD HAVE BEEN DAMAGED. ALLSTATE INSURANCE TOTALED THE CAR AND PHOTOS FROM THE ACCIDENT SCENE AND TOWING YARD ARE ATTACHED, AS IS THE POLICE REPORT. NO AIRBAGS DEPLOYED! NONE OF THE KIA'S AIRBAGS DEPLOYED. WE BOUGHT THE CAR NEW IN LATE 2015 AND IT HAS BEEN COMPLETELY SERVICED SINCE THEN AT THE ORIGINAL KIA DEALER. THEY RECENTLY UPDATED THE CAR'S COMPUTER UNDER A KIA RECALL. ON DEC. 4, 2020, I CONTACTED THE KIA CONSUMER ASSISTANCE CENTER (KAYLEE C AT 949-468-4689) AND ASKED WHY THE AIRBAGS FAILED. AFTER LOOKING AT PHOTOS I SENT HER AND FROM THE COPART LOT, SHE QUICKLY SAID THE CAR WAS "SIDESWIPED AND NOT HIT HARD ENOUGH TO DEPLOY THE AIRBAGS". HER RESPONSE WAS PROTECTING KIA LINE AS ANY REVIEW OF THE PHOTOS SHOWS THAT HE CAR WAS HIT FROM THE SIDE VERY HARD AND NOT SIDESWIPED. I ASK THAT NHTSA INVESTIGATE THIS INCIDENT AS IT'S UNLIKELY THAT ONLY MY VEHICLE HAS THIS POTENTIALLY FATAL FLAW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11383842December 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
SINCE FIRST OIL CHANGE DONE WITH DELRAY FLORIDA KIA I COMPLAUOF KICKING SOUNDS IN ENGINE LOSS OF POWER OIL BURNING SMELLS OCCASIONALLY. I WAS TOLD EACH TIME THEY PUT ON COMPUTER N NOTHING WRONG. I BOUGHT NEW AT 11/2014 NOW OIL LIGHTS ENGINE LIGHTS FLASHING ON IRRATIONALLY CAR CONSUMING OIL NO LEAKS JUST EATING IOL NOW 2-3 QTS IN 2 MONTHS KNOCKING GETTING LOUDER BUT QUIETS SOME AFTER OIL CHANGE BUT LOSS OF POWER AND KNOCKING PERSISTS. OIL IS SCARY HOW MUCH IT'S CONSUMES I HAVE BEEN COMPLAINS OF THIS ISSUE FOR FIRST OIL CHANGE. WAS TOLD BY DEALER NO NEED TO CHANGE OIL MORE THAN 2X PER YEAR BUT I STILL DO REGULARLY 3-4,000 OR 3 MONTHS. I FEEL DAMAGE HAS BEEN DONE TO CAR AND I AM SEEKING NEW ENGINE REPLACEMENT. DEALERS NEVER DID IDENTIFY ISSUE SAID NO CODES GOING OFF. BUT I NOTICED IT FROM BEGINNING. ONCE THIS YEAR OIL WAS CHANGED I TOOK TO GET OIL DONE AND THEY SAID OIL WAS ALMOST EMPTY. I NEVER GOT OIL LIGHT. THEN NOR ENGINE LIGHT. THE ENGINE LIGHT WHEN ON THE DAY I TOOK IN FOR OIL CHANGE. THEY SAID THE ENGINE COULD HAVE CEASED. I STRONGLY FEEL I HAVE KEPT UP W MAINTENANCE BUT I FEEL I GOT A BAD CAR FROM THE START ONLY TO BE DISMISSED EACH TIME I COMPLAINED TO DEALER. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE BLOWS LIGHT BULBS CONSTANTLY AND HAD MOTOR IN WINDOW REPLACE W STATER UNDER WARRANTY MOST DRIVING IS LOCAL BUT MANY HWY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383468December 15, 2020
ENGINE
I WAS TOLD THE CLICKING SOUND IN THE ENGINE WAS NORMAL FOR MY CAR. I BROUGHT IT IN 1 YR AND 9 MONTHS LATER BECAUSE MECHANIC SAID IT IS NOT NORMAL. THEY DIAGNOSED MY CAR , SAID I NEEDED A WHOLE NEW ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383499December 15, 2020
ENGINE
BOUGHT THIS CAR FOR MY TEENAGE DAUGHTER. ROD BROKE, PUNCTURED THE ENGINE BLOCK, WHICH CAUSED THE OIL LEAKED OUT AND IT CAUGHT FIRE WITH MY DAUGHTER AND HER FRIENDS IN THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383506December 15, 2020
ENGINE
AFTER OIL CHANGE MY ENGINE WILL BURN ALL OF ITS OIL UP WITHIN 2000 MILES WITHOUT ANY CHECK ENGINE LIGHT, WARNINGS OR LEAKS. THIS OCCURS WHEN VEHICLE IS IN MOTION. THIS CAN RESULT IN ENGINE LOCK UP CAUSING INCIDENT. I BEGAN NOTICING THIS ISSUE IN JUNE OF 2019 AND WAS NOT SURE IF THE OIL FILTER HAD BECOME LOOSE OR WHAT? I DID GET UNDER THE VEHICLE AND INSPECT FOR LEAKS TO FIND NONE. SINCE SEVERAL OIL CHANGES LEADING UP TO NOW THE VEHICLE CONTINUES TO BURN ALL OIL WITHIN 2000 MILES BEFORE NXT OIL CHANGE. I WAS ALSO SURE TO CHECK ENGINE OIL AFTER EACH CHANGE TO BE SURE ENGINE OIL WAS IN FACT FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383522December 15, 2020
ENGINE
ENGINE BEGAN MAKING TICKING NOISES WHILE STATIONARY AND WHILE DRIVING AND ENGINE CHECK LIGHT CAME ON. TOOK IT TO DEALER; DEALER CHANGED OIL & FILTER AND SAID PROBLEM WAS BAD OIL FILTER CAUSING LOW OIL PRESSURE. ENGINE CHECK LIGHT CAME ON AGAIN A FEW WEEKS LATER. RETURNED TO DEALER; TECHNICIAN HAS FOUND METAL SHAVINGS IN THE OIL AND EXPECTS COMPLETE ENGINE FAILURE IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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