Kia Soul Complaints

5,626 consumer complaints on file.

#11378527December 8, 2020
ENGINE
IT GAVE ME A CODE OF P1326KNOCK SENSOR CHECK ENGINE LIGHT IS FLASHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378534December 8, 2020
ENGINE
VEHICLE DRIVING AT HIGHWAY SPEEDS EXPERIENCED A SUDDEN AND COMPLETE LOSS OF POWER FOLLOWED BY FLASHING CHECK ENGINE LIGHT. DRIVER WAS ABLE TO COAST AND THE EXIT HIGHWAY VIA OFF RAMP. DRIVER CONTACTED ROADSIDE ASSISTANCE AND VEHICLE WAS TOWED TO PARKSIDE KIA IN KNOXVILLE, TN. INITIAL DIAGNOSTIC INDICATED FAILED IGNITION COIL ON CYLINDER #1 AT APPROXIMATELY 22,300 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378574December 8, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 25 MPH, ANOTHER DRIVER FAILED TO STOP FOR A RED LIGHT AND CRASHED INTO HER VEHICLE HEAD ON. DUE TO THE IMPACT, THE CONTACT'S VEHICLE SPUN AROUND SEVERAL TIMES AND THE AIR BAGS FAILED DEPLOY UPON IMPACT. THE CONTACT WAS TAKEN TO THE HOSPITAL AND WAS INITIALLY TREATED FOR A HEAD INJURY. DAYS AFTER THE ACCIDENT SHE CONTINUED TO SUFFER PAIN AND HAD MADE TWO ADDITIONAL VISITS TO THE SAME HOSPITAL FOR PAIN TO HER HEAD, NECK, BACK, RIGHT ARMS, RIGHT LEG, AND RIGHT HAND. THE WHEREABOUTS OF THE OTHER DRIVER WERE UNKNOWN SINCE TO THE DRIVER FLED THE SCENE OF THE ACCIDENT. A POLICE REPORT WAS FILED. DUE TO THE ACCIDENT, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC; HOWEVER, HER INSURANCE HAD TOWED THE VEHICLE TO ANOTHER LOCATION TO PERFORM A DAMAGE ASSESSMENT. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO REPAIRED OR ASSESSED. THE FAILURE MILEAGE WAS 37,965.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11378593December 8, 2020
ENGINE
WHILE DRIVING ON A STATE HIGHWAY AT 70 MPH ON CRUISE CONTROL, I WAS COMING UP AN INCLINE WHEN MY CAR SUDDENLY STARTED TO DECELERATE. I TRIED TO INCREASE MY SPEED BY APPLYING THE ACCELERATION PEDAL. THE RPMS INCREASED WITHOUT AN INCREASE IN ACCELERATION. I IMMEDIATELY PUT MY HAZARDS ON AS I WAS ON A MAJOR HIGHWAY WITH CARS FLYING BY ME AND ATTEMPTED TO GET TO THE SIDE OF THE ROAD. MY CAR WOULD BARELY GO 20-30 MPH AND MY CAR STARTED TO "RUMBLE" OR "SHAKE" AS IF I WAS SEVERELY OUT OF ALIGNMENT. MY ENGINE AND OIL LIGHT ALSO CAME ON AT THE SAME TIME AS THE DECELERATION. THE ENGINE LIGHT CONTINUALLY FLASHED. WHEN I CHECKED THE OIL, IT WAS ALMOST EMPTY AND MY HUSBAND HAD JUST CHANGED THE OIL LESS THAN 30 DAYS AGO. WE HAVE ALSO BEEN HAVING TO INCREASE HOW MANY TIMES WE'RE HAVING TO ADD OIL BECAUSE I'M BURNING THROUGH IT VERY QUICKLY AND I ONLY DRIVE BACK AND FORTH TO WORK. WHEN I'D BROKEN DOWN, I WAS NOWHERE NEAR A TOWN OR CITY AND I HAD MY 3 CHILDREN IN THE CAR. I WAS SCARED AND NERVOUS TRYING TO DRIVE ON A MAJOR HIGHWAY ONLY ABLE TO GO 25 MPH WITH MY CAR SHAKING. ONCE I WAS ABLE TO GET A TOW, MY BATTERY DIED. THE TOW TRUCK DRIVER JUMPED THE BATTERY AND TURNED THE CAR ON AND MY EXHAUST STARTED BILLOWING SMOKE OUT. MY CAR WON'T DRIVE NOW TO GET TO A MECHANIC AND IM TOO SCARED TO DRIVE IT. IVE ALREADY HAD 2 RECALLS ON THIS CAR AND I'D GONE TO KIA BEFORE THOSE RECALLS FOR THOSE ISSUES. I HAD TO WAIT FOR THE RECALLS FOR KIA TO FIX IT. THIS CAR JUST NEEDS TO BE COMPLETELY TAKEN OFF THE ROADS! BETWEEN THE LIGHTS SHUTTING OFF AND THE ELECTRICAL FIRE IN MY ENGINE (WHICH WAS ANOTHER RECALL!) I WILL NEVER PURCHASE ANOTHER KIA! I DO NOT FEEL SAFE OWNING ONE EVER AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378196December 7, 2020
ENGINE
ENGINE FAILED DURING REGULAR DAILY DRIVING. SPUN ROD BEARING WAS THE DIAGNOSIS. ENGINE WAS LESS THAN 1 QUART LOW, NOT ENOUGH TO CAUSE ENGINE SEIZURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378258December 7, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING ON INTERSTATE 75 NORTH IN MARIETTA, GA WHEN MY VEHICLE SUDDENLY LOST POWER IN FRONT OF AN 18 WHEELER. I WAS ABLE TO NAVIGATE OFF THE NEXT EXIT. THERE WERE NO WARNING LIGHTS LIT ON MY DASH AND THERE HAD NOT BEEN ANY LIT PRIOR TO THIS INCIDENT. JUNE 2020 MY CATALYTIC CONVERTER WAS REPLACED UNDER RECALL #SC176. ALL OF THE SYMPTOMS POINT TOWARDS ENGINE DAMAGE THAT OCCURRED PRIOR TO THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378347December 7, 2020
ENGINE
MY VEHICLE KEEPS RUNNING OUT OF OIL AND THERE'S A KNOCKING/RATTLING NOISE. THE NOISE CAN BE HEARD WHILE DRIVING. I TAKE IT TO THE CAR SHOP AND THERE'S NO OIL IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378360December 7, 2020
ENGINE
WHILE DRIVING I HEAR A POPPING SOUND -- THINKING THAT I ROLLED OVER SOMETHING WITH MY TIRE BUT THAT'S NOT IT THEN MY CAR STARTS SMOKING IN THE FRONT AND MY WINDSHIELD GETS FOGGED UP I USE THE DEFROSTER TO TRY TO CLEAR MY WINDOW BUT THE SMOKE KEEPS COMING UP FROM THE FRONT . THIS HAPPENS ANYTIME DRIVING, PARKING, HIGHWAY, CITY STREETS OR JUST SITTING AT A LIGHT AND I PARK IN THE GARAGE I DON'T PARK ON THE STREET. THIS HAS HAPPENED ON NUMEROUS OCCASIONS I ALREADY HAD THE PURGE VALVE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378375December 7, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
UPON PARKING MY CAR I NOTICED THE ENGINE WAS ON FIRE. SMOKE AND FLAMES WERE COMING FROM UP UNDER THE HOOD. THE CAR WAS DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AND THE FIRE WAS DEEMED ELECTRICAL IN NATURE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378069December 6, 2020
ENGINE, POWER TRAIN
NOVEMBER 25TH ON MY WAY TO WORK I STARTED HEARING A RATTLE WHILE DRIVING ON HWY 30. ABOUT A MILE FROM MY HOUSE. THE NOISE DIDN'T SEAM TO BE PRESENT WHILE RPM WAS UNDER 3,000RPM SO I DECIDED TO BE CAUTIOUS OF RPM AND NOT PUSH MY CAR TOO MUCH THAT MORNING. AS I PULLED INTO THE PARKING LOT THE ENGINE STOPPED, AND THE OIL LIGHT FLICKERED. I STARTED THE CAR AND PARKED IT. AFTER WORK THE CAR STARTED FINE BUT AS I PULLED INTO THE ROAD I HEARD THE RATTLE AGAIN SO I WENT TO THE NEAREST PLACE I COULD TO BUY OIL. BEFORE CHECKING I PURCHASED A QUART AND FOUND OUT I HAD ENOUGH OIL IN THE CAR. THE RATTLE WAS STILL PRESENT SO I PURCHASED OIL, FILTER AND DECIDED NO HARM WOULD COME FROM REFRESHING THE OIL IN THE CAR. I KEPT MY RPM UNDER 3,000 ON MY WAY HOME AND EXPERIENCED SOME SUDDEN SPEED SHIFTS WHILE USING CRUISE CONTROL, BUT KEPT A SLOW AND STEADY PACE. AT THE TOP OF A HILL NEAR MY HOME THE ENGINE MADE SOME LOUDER NOISES AND STOPPED THAT IS THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON. I BUMPED THE CAR INTO NEUTRAL AND COSTED INTO MY DRIVEWAY. I LATER TOWED MY CAR TO IT'S PARKING SPOT, NOT WANTING TO MAKE A POTENTIAL ISSUES WORSE. AFTER CONSULTING WITH A MECHANIC, HE. SUGGESTED AN OIL CHANGE MAY BE THE FIRST ACTION TO FIX THE ISSUES. I CHANGED THE OIL IN PLACE AND RECORDED MY ATTEMPTS TO START THE VEHICLE AFTER. MECHANIC CONSULTANT SAID THE FIRST ATTEMPT AFTER OIL CHANGE SOUNDED LIKE A KNOCK THAT HE DID NOT THINK WOULD BE A LONG TERM ISSUE. BUT THE SECOND ATTEMPT STARTED INTO A LOWER ROD KNOCK AND ADVISED TO NOT ATTEMPT TO START THE CAR AGAIN UNTIL IT'S IN A SHOP WITH PROPER DIAGNOSTIC EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378080December 6, 2020
ENGINE
THE ENGINE STARTED MAKING A KNOCKING NOISE THEN THREW A ROD THROUGH THE BLOCK AT 89K MILES I HAD TO HAVE THE ENGINE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378095December 6, 2020
ENGINE
BOUGHT NEW IN FEBRUARY 2020, AS I WAS COMING HOME DOWN CITY STREETS, FROM WORK IN OCTOBER 2020, I NOTICE A KNOCKING PINGING RATTLING NOISE COMING FROM THE THE ENGINE COMPARTMENT.. WHEN I GOT HOME THE NOISE BECAME LOUDER AND I IMMEDIATELY CALLED KIA OF PALM SPRINGS CA TO TAKE IT IN. THEY TOLD ME AN APPOINTMENT WOULD TAKE WEEKS TO TAKE IN OR DROP OFF AND WOULD TAKE ABOUT 4 DAYS TO TAKE A LOOK AT IT. I DECIDED TO DROP IT OFF AS THE CAR WAS STILL MOVABLE, DROPPED IT OF WITH NO APPOINTMENT. THE DEALER CALLED ME ABOUT A WEEK LATER AND COULD NOT FIND A REASON FOR THE NOISE AND WOULD KEEP CHECKING. ABOUT ANOTHER WEEK INTO THE ISSUE WE WERE TOLD THE ENGINE FAILED AND WOULD HAVE TO BE REPLACED. TO DATE, AND WOULD TAKE 3 TO 4 WEEKS TO RECEIVE A NEW ENGINE AND ANOTHER 2 WEEKS FOR INSTALLATION. WE ARE NOW IN DECEMBER AND HAVE NO CAR AND HAVE HAD TO MAKE MONTHLY PAYMENTS ON OUR CAR LOAN. I HAVE COMPLAINED DIRECTLY TO KIA MOTORS AND EVERY TIME I HAVE CALLED THEY SEEM TO NOT BE ABLE TO SATISFY OUR COMPLAINT AND THEY KEEP PASSING THE BUCK TELLING ME THAT MY CASE WILL HAVE TO BE ESCALATED TO A HIGHER AND DIFFERENT DEPARTMENT BECAUSE NO ONE HAS AUTHORITY TO MAKE DECISION UNLESS WE GO THRU THEIR PROCESS OF ESCALATION AND EACH TIME SAY THEY WILL CALL ME AND I HAVE TO CALL THEM. I AM VERY UNHAPPY WITH THIS SITUATION AND REGRET HAVING BOUGHT THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378175December 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR STOP WORKING AND CATALYTIC CONVERTER BLEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378049December 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING AT 55MPH,WHITE SMOKE BEGAN POURING FROM REAR OF VEHICLE FROM UNDER CAR AND EXHAUST. ALL WARNING LIGHTS CAME ON WE GOT THE CAR TO THE SIDE OF THE HIGHWAY AND IT STALLED AND WOULD NOT RESTART, WAS TOLD BY LOCAL DEALER A NEW ENGINE WAS NEEDED. ALL OF THESE SYMPTOMS ARE COVERED UNDER THE RECALL AND SERVICE BULLETINS, PLEASE HELP THIS IS OUR ONLY VEHICLE AND WE CAN'T AFFORD THE NEW ENGINE THAT SHOULD BE COVERED, THANK YOU.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378002December 5, 2020
ENGINE
ENGINE LOSING POWER ENGINE STALLS LOW OIL FOR THE LAST YEAR TAPPING SOUND FROM ENGINE.MY FAMILY AND I FEEL VERY UNSAFE DRIVING THIS CAR IT'S PARKED IN THE GARAGE.WE'VE HEARD ABOUT THE FIRES ABOUT THE BREAKDOWNS THE CAR FREEZING UP AND WE WILL NOT DRIVE IT. WE NEED HELP GETTING THIS ISSUE RESOLVED. 101,000 MI ON THE CAR. PLEASE REACH OUT TO US IF YOU CAN. [XXX][XXX]THIS IS [XXX] FATHER I'M TRYING TO HELP HER GET THIS CAR REPAIRED [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377917December 4, 2020
UNKNOWN OR OTHER
I HAVE NOT HAD A SAFETY FAILURE YET, JUST TO CLARIFY. I BOUGHT THE CAR CERTIFIED IN OCTOBER. IT REVS UP TO 2,500 - 3,000 UPON STARTUP, LOUD ENOUGH FOR A NEIGHBOR TO COME OVER AND TELL ME TO GET IT CHECKED OUT. IT HARD-IDLES AND SHUDDERS WHEN IT'S STOPPED. I'M VERY CONCERNED ABOUT IT BEING UNRELIABLE, BUT MORE WORRIED ABOUT IT BEING UNSAFE WITH THE REVVING. AFTER THREE VISITS TO THE DEALERSHIP FOR THESE ISSUES, I'M TOLD IT'S DUE TO A BAD SOFTWARE UPDATE FROM BEFORE I BOUGHT THE CAR. THEY CAN'T/WON'T TELL ME DETAILS ON THE UPDATE, BUT SAY THAT I'M LUCKY MY CAR IS STILL RUNNING BECAUSE IT PUT A LOT OF CARS "OUT OF COMMISSION". BECAUSE IT'S STILL RUNNING, THE DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP ME (NO FIX IS AVAILABLE, AND THEY'VE REFUSED A REFUND OR REPLACEMENT). I JUST NEED A SAFE AND RELIABLE CAR. I REFUSE TO SIMPLY TRADE IT IN AND PASS THE PROBLEM ALONG TO SOMEONE ELSE. KIA DID NOT DISCLOSE THE SOFTWARE ISSUE IN ADVANCE AND ISN'T BACKING THEIR PRODUCT. I WONDER HOW MANY OTHER PEOPLE HAVE BEEN AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377950December 4, 2020
ENGINE
THE CATALYTIC CONVERTER PLUGGED AND THE OIL PRESSURE SENSOR LIGHT IS BLINKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377951December 4, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 55-60 MPH, THE VEHICLE WAS SHAKING AND FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WERE GROOVES IN THE ENGINE BLOCK. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377980December 4, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT ON THE STREET AND ON THE FREEWAY, THE HEADLIGHTS BEGUN TO FLICKER ON AND OFF WHEN USING THE TURN SIGNAL, AND WILL TURN OFF COMPLETELY FOR A FEW SECONDS THEN TURN BACK ON. ALSO, THE HEADLIGHTS WILL RANDOMLY FLICKER. I REPLACED THE HEADLIGHT BULBS BUT IT DID NOT RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377741December 3, 2020
ENGINE
MILEAGE 68000 - TICKING NOISE BEGAN APPROXIMATELY 5 DAYS BEFORE THE ENGINE FAILURE. THE VEHICLE WAS THEN PARKED FOR TWO DAYS (FOR THE HOLIDAY). TWO DAYS LATER, WHILE DRIVING THE VEHICLE, THE CHECK ENGINE LIGHT CAME ON. TOOK TO MECHANIC AND RAN CODE AND PERFORMED AN OIL CHANGE. NOISE CHANGED IMMEDIATELY TO KNOCKING AND SQUEAKING AND CAR DIED WHILE DRIVING HOME. TOWED VEHICLE TO DEALERSHIP AND WAS INFORMED THAT THE RODS EITHER BROKE, BLEW, OR WERE GOING TO, AND A NEW MOTOR WAS NECESSARY. MY VEHICLE HAS THE 2.0L MOTOR THAT IS SUBJECT TO MANY OTHER RECALLS AND ISSUES BUT YET NOT ON THE RADAR OF THE AUTHORITIES. I'VE ONLY HAD THIS CAR FOR LESS THAN 10 MONTHS AND APPROXIMATELY 20,000 HIGHWAY MILES, AND JUST OUTSIDE THE WARRANTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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